Macy's

[redacted]Dear [redacted]: I am in receipt of your complaint #[redacted] forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was asked to review and respond to your concerns.I have contacted...

you and apologized in regards to the authorization hold on your account. Please note, I have faxed the proper documentation to your [redacted] to have this authorization hold removed as of 12/13/2016. If I may be of any further assistance please do not hesitate to contact me at the number below.Thank you for your patience and Happy holidays! Sincerely,Tara B.Macy's Executive Office###-###-#### Extension [redacted]

[redacted]   [redacted]   
November 20, 2015 
[redacted] 
[redacted] 
[redacted] 
Re:  Revdex.com Complaint ID [redacted] 
         Macy’s store account ending in [redacted] 
Dear [redacted]:
I am in receipt of your
complaint filed with the Revdex.com and forwarded to Macy's
Executive Office, where as a liaison, I was asked to review and respond to your
concerns on behalf of Department Stores National Bank. 
We recently underwent a system
conversion for the Macy's credit card accounts and the credit servicing website
accessed through our macys.com website. Unfortunately,
there were problems which prevented our customers from accessing their accounts
online, as well as delays in getting service from our telephone
representatives.  I sincerely apologize
for any frustration this may have caused you. 
In reviewing your account, I
found that on October 26, 2015, you were able to successfully enroll and can
now manage your account online. 
[redacted], please know
that we appreciate you bringing these concerns to our attention and allowing me
the opportunity to respond.  If you
should have any further questions, feel free to call me at the telephone number
shown below. 
Sincerely,
Michael J.
Macy’s Executive Office 
###-###-#### Extension [redacted] 
cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  If I get the refund on time.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Unfortunately, due to this mess, my credit report received multiple inquiries which can effect my credit score. I'd like macy's to correct their REPEATED error of opening and closing multiple accounts on my behalf without my permission.  Yes, in February I did close my BLOOMINGDALE's account. I did NOT discuss anything regarding my Macy's account on this call. I received a letter in the mail serving as notification that my BLOOMINGDALE's account was closed. I NEVER RECEIVED ANYTHING REGARDING MACYS (which I NEVER authorized to close). Also, it is incorrect to state that I do not have an "opened or closed joint account" unless the 10 customer service representatives that I spoke with throughout the past 5 months were all lying. The account that was being used which they sent me a card for (that was closed back in 2011) was the JOINT account that MACYS reopened on their own. Then, when I called to figure out this mess, they CLOSED my PERSONAL Macy's account rather than the JOINT account as instructed. STILL I HAVE NOT YET RECEIVED A LETTER NOTIFICATION OF THE CLOSED ACCOUNTS. ANY OF THEM. In APRIL 2016 - I had to MANUALLY reopen a Macy's account - which although I wanted ONLY a MACYS card, they opened an [redacted] card. The team at Department Stores National Bank is horrible. No one is able to compete even a small task without creating chaos. As for the "thanks for sharing". THIS FEE WAS PAID. FIND ONE OF THE 3 CREDIT CARDS THAT IT WAS PURCHASED ON AND REFUND ALL MONIES PERTAINING TO ANY OF THE ACCOUNTS. PLEASE RECTIFY IMMEDIATELY. This ENTIRE process has been horrible, laborious and pathetic. If this is the team that handles CREDIT checks and bank account information, they should not be in business due to poor customer service and lenient restrictions on personal information. [redacted]i
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
SO yes I was in the store and I was told the managers name was Frank, and their is one of the pictures of a woman in Macys trying to fix the box "Frank" broke. I have my credit card statement as well.  So you need to credit me this amount and I will take my business elsewhere to purchase. I was being nice by accepting a gift card.  This whole process is ridiculous of the store not accepting a return, yet taking it and returning it for me.  Instead of asking for further info you write this ridiculous note. 
Regards,
[redacted]

[redacted]   [redacted]
 
 
 
August 4, 2015
 
 
[redacted]
[redacted]
[redacted], [redacted]
 
Re:       Revdex.com Complaint #[redacted] ...


Debit
Card ending in [redacted]  
Receipt
#[redacted] 
 
Dear
[redacted]: 
 
I am
in receipt of your complaint filed with the Revdex.com and
forwarded to Bloomingdale’s Executive Office. 
As a liaison in this office, I was asked to review and respond to your
concerns.  Thank you for the courtesy you
extended during our phone conversation on July 31, 2015.  I, once again, apologize for any inconvenience
you may have experienced regarding the return credit on your Debit Card ending
in [redacted].  This letter is a follow up to
our conversation.  
 
As
we discussed, I have confirmed that your $416.10 return was credited back to
your above referenced Debit Credit Card on June 4, 2015; per the receipt
#0[redacted] dated June 3, 2015.  We
suggest you contact your banking institution directly to resolve this
problem.  Should you need further
assistance, I encourage you to contact a representative in our Third Party
Disputes Department at ###-###-#### thereafter.  Be assured that we are committed to working
with our customers and we regret that you are encountering this issue. 
 
[redacted]
[redacted], we appreciate you for bringing this matter to our attention and allowing
us the opportunity to respond.  Your
continued loyalty is important to us and I
hope you will view this as an isolated incident.  If you have any additional questions, please
do not hesitate to contact me directly at the telephone number listed
below. 
 
Sincerely,
 
 
Tamalla D.
Bloomingdale's Executive
Office
###-###-#### Extension
[redacted]
 
cc:  [redacted],
Revdex.com

Hi [redacted], We are in receipt of Complaint ID # [redacted] regarding the consumer's delivery experience with a headboard, frame and mattress.  In reviewing the consumer's concerns, the information provided regarding white glove delivery service was clearly not provided.  We will contact...

the consumer to ensure that all areas are addressed per his complaint. Thanks, Macy's Executive Office

August 09, 2016  [redacted]
[redacted]
[redacted]  Dear [redacted]: I am in receipt of your complaint ID [redacted], forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was asked to review and respond to your...

concerns.On behalf of Macy's, please accept my apology for any inconvenience you experienced due to not receiving your order. As you are aware, you were sent the merchandise on an accommodation order [redacted]. This was done to avoid you paying for the merchandise twice.Based on this, Macy's considers this matter closed and resolved satisfactorily. If you have any other questions or concerns, please feel free to reach out to me. Sincerely,   Colette O.Macy's Executive Office###-###-#### Extension [redacted]

[redacted]   [redacted]
 
 
June 23, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com Complaint ID #
[redacted]
        Macy’s account ending in [redacted]
 
Dear
[redacted]: 
 
I am
in receipt of your complaint filed with the Revdex.com and
forwarded to Macy’s Executive Office.  I
was asked to review and respond to your additional concerns on behalf of
Department Stores National Bank.  Since I
previously addressed your concerns, I was asked to review and respond to your
most recent inquiry. 
 
My research shows you scheduled an online
payment on macys.com of $303.52 on March 30, 2015, to pay on the due
date of April 12, 2015, to the Macy’s store account referenced above.  On April 17, 2015, a letter was sent to the
address we have on file, advising you of the returned check.  On May 26, 2015, a payment was made to your
account for $309.85 with a Customer Service representative who removed the
$6.33 late fee and $6.30 interest charge. 
As of the date of this letter, your Macy’s store account is closed and has
a ($0.00) balance.
 
Please be assured that our collection practices and policies comply
with all applicable laws and regulations. 
While we may call a customer any day of the week between 8 a.m. and 9
p.m. in the consumer’s time zone, we regret any frustration you may have
experienced regarding the calls you received in respect to the past-due status
of your Macy’s account.
 
[redacted], thank you for bringing this matter to our
attention and giving me the opportunity to respond.  If I may be of additional assistance, please
do not hesitate to contact me.
 
Sincerely,
 
 
 
[redacted]
Macy's Executive Office
###-###-#### Extension [redacted]
 
cc:  [redacted],
Revdex.com   The Macy's card is issued by Department Stores
National Bank.

MacysP.O. Box 8220 Mason, OH 45040May 2, 2018[redacted]Re: Revdex.com Complaint ID # [redacted]4Macy's Account ending in [redacted] On behalf of Department Stores National Bank (DSNB)Contact Dates with Customer: April 30, 2018Complaint Summary: [redacted] had...

requested a refund check to be re-issued for her Macy's account ending in [redacted] on October 5, 2017. [redacted] has not received the refund check in the amount of $35.00 which she was told it would be delivered with seven (7) to ten (10) business days.Resolution: Upon receiving the complaint, we researched [redacted]'s account to determine the location of the promised refund check. Our research revealed that the original request for her refund was sent in January 2017. [redacted] contacted customer service on March 24, 2017, to discuss the location of the $35.00 refund check. During our conversation [redacted] was informed a stop payment was placed on the refund check and a new refund check would be issued. On March 30, 2017, a new refund check was issued to [redacted]. On October 5, 2017, [redacted] informed the customer service representative that she did receive the refund check from March 2017, and indicated it was torn and she sent it back to Macy's. [redacted] was offered the opportunity to have the refund sent to her electronically into her checking account or mailed to her. [redacted] accepted the mailing method. [redacted] did verify her mailing address for the account. DSNB re-issued a credit balance refund check to [redacted] in the amount of $35.00 on October 24, 2017. [redacted] was informed she will be receiving the credit balance refund within seven (7) to ten (10) business days. On April 25, 2018, Macy's completed additional research to determine the location of the last credit balance refund check. A stop payment on the last check in the amount of $35.00 was issued on April 26, 2018, and a new refund check was re-issued on April 27, 2018. On April 30, 2018, [redacted] was informed that a credit balance refund was re-issued to her and should expect the refund between May 8, 2018 and May 11, 2018. Additionally she was offered a call back to confirm the receipt of the recent reissued refund check between May 8, 2018, and May 11, 2018. [redacted] has accepted this resolution during our phone conversation. [redacted] G.Macy's Executive Office ###-###-#### Extension [redacted]cc: [redacted], Revdex.com

February 10, 2017   [redacted]   Re: Revdex.com Complaint ID [redacted]           Macy’s [redacted] account ending in [redacted]   Dear [redacted]:   We...

are in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  We sincerely regret any frustration or confusion you may have experienced in this situation regarding your Macy’s [redacted] account.  The service you describe receiving is not indicative of the level of service we strive to provide.   Our records show that you used your Macy’s [redacted] account for a purchase of $64.99 in the Macy’s at [redacted] on May 27, 2016. The purchase appeared on your billing statement for the period ending June 27, 2016, with a minimum payment of $27.00 due by July 24, 2016. The statement was mailed to the billing address you had provided.   However, that statement was subsequently returned to us as undeliverable, as was the statement for the period ending July 28, 2016.  At that time your account was coded as having returned mail and monthly statements were no longer sent because we do not mail statements to known bad addresses. Be aware that billing statements are not forwarded by the post office.  According to the terms of the account, it is your responsibility to notify us of any change to your billing address.  While we attempted to reach you by telephone during November 2016, there is no record of being contacted by you to update your address until December 22, 2016.   In the interest of customer service and as a gesture of our goodwill, I removed interest charges of $26.25 and late fees of $212.00 from your account, for a zero ($0.00) balance.  Your account was closed on October 28, 2016, because of delinquent payments and cannot be reopened.  A new application is required if you would like to continue to have a Macy’s [redacted] account.   Thank you for bringing this matter to our attention and giving me the opportunity to respond.  If you have any additional questions, feel free to call me at the telephone number listed below.   Sincerely,     Michael J. Macy’s Executive Liaison ###-###-#### Extension [redacted]   cc: Tina Geers, Revdex.com

July 20, 2015
 
 
[redacted]
Marketplace Resource
Consultant
Revdex.com
1 E. Fourth Street, Suite 600
Cincinnati, OH 45202
 
re: Revdex.com
Complaint ID: #[redacted]
 
Dear
[redacted]: ...


 
I
contacted [redacted] by phone to resolve her complaint and to apologize for
any inconveniences she experienced as a result of her bloomingdales.com order
#[redacted].
 
Fortunately,
[redacted] expected receipt of her package with the kind assistance of someone
at her local [redacted].  In addition, I am
sending [redacted] a Bloomingdale's gift card for $25.00 that she may use in
store or online.  Based on the above,
Bloomingdale's considers this matter resolved and closed satisfactorily.
 
Sincerely,
 
 
 
Marjorie B.
Bloomingdale's Executive
Office
###-###-#### Extension
[redacted]
 
cc: [redacted]

[redacted]   [redacted]
February
4, 2016 
[redacted]
[redacted] 
[redacted]
[redacted]
Re:  Merchandise price 
       Revdex.com complaint ID...

[redacted]
Dear
[redacted]: 
I
am in receipt of your complaint filed with the Revdex.com and
forwarded to Macy's Executive Office.  As
a liaison in this office, I was asked to review and respond to your concerns on
behalf of Department Stores National Bank. 
I would have liked to discuss this matter with you personally, but I was
unable to reach you.  Please accept my
apology for any inconvenience this situation may have caused. 
Using
the information provided in your complaint I was able to locate your original
purchase of the two sweaters.  Our
records show that you returned one sweater on January 6, 2016, in the Macy’s
store at [redacted] in [redacted], [redacted]. 
Therefore, I have processed a credit adjustment for one sweater, in the
amount of $13.90, to your [redacted] account ending in [redacted].  The credit will be applied to your debit card
in 7-10 business days. 
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  Feel free to
contact me at the telephone number listed below if I may be of assistance on
another matter in the future. 
Sincerely,
Michael
J.  
Macy's
Executive Office
###-###-####
Extension [redacted]
cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]   [redacted]     June 7, 2016     [redacted]
[redacted]
[redacted]   Re: [redacted], Complaint ID No. [redacted]        Revdex.com,...

Complaint ID No. [redacted]        Macy’s account ending [redacted]   Dear [redacted]:    I am in receipt of your complaint filed with the Revdex.com and The [redacted], both of which were forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).   Please accept my sincere apologies for the confusion surrounding the address requirements for your Macy’s account.  In order to process a credit application, by Federal law, we must use a physical address on the application regardless if mail is accepted at that address or not.  In the event the application is approved, if the account holder would like to have mail sent to a P.O. Box, they must call into Customer Service to update their mailing address.  This information should have been communicated to you by the sales associate at the point of sale, and I sincerely apologize this did not occur.   Our records indicate you applied and were approved for the Macy’s account referenced above on December 23, 2015, at which time you also made purchases totaling $29.04.  A 20% off New Account Discount totaling $5.79 was applied to this purchase.  Per the terms of the DSNB Credit Card agreement, when we did not receive a minimum payment of $27.00 by the due date of February 6, 2016, we charged the applicable late fee and interest to your account.   In regards to the $2.00 minimum interest charge appearing on your statement for the period ending April 8, 2016, if you have been paying less than the “Total New Balance” on your Revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received.   Applying this billing policy to your Macy’s account, the $2.00 interest charge that appeared on your April 8, 2016, billing statement included interest charged between the last bill date of March 10, 2016, and the date (March 31, 2016) that your $87.50 payment posted to your Macy’s account.  The minimum interest charge is $2.00.    Due the miscommunication of the address requirements on your account, I have credited your account $60.25 for late fees and $8.00 for the interest charged to your account.  Your account currently has a credit balance of $64.25, and a refund check will be mailed to you (at the P.O. Box referenced above) for this amount within 7-10 business days.  I also requested the credit reporting agencies to update their records and delete any prior reported delinquency on your Macy’s account from your credit report.  Your Macy’s account was closed on March 31, 2016, as you requested.  I have enclosed copies of your account statements for the periods January 10, 2016, through April 10, 2016, for your review.     Be assured that the problems you experienced are not typical of the level of quality customer service that we strive to provide.  Macy’s goal is to have professional and knowledgeable sales associates and customer service representatives available, so that all of our customers’ questions and needs are addressed and resolved efficiently.  It appears we may have fallen short of this goal.  Thank you for the time you took to share this situation with us, as it directs our attention to areas in which we can improve our service quality.  Accordingly, I have shared your complaint and this letter to the appropriate parties for further review.   Thank you for allowing me the opportunity to respond to your concerns. I regret this matter was not resolved in a more timely matter. As a token of our apologies, please accept the enclosed $25.00 Macy's Money Certificate, which can be used at any of our stores.  We hope to serve you again in the future.  If I may be of further assistance to you, please do not hesitate to contact me directly at the telephone number listed below.   Sincerely,     Stephen C. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosures / mailed June 7, 2016   cc: [redacted], [redacted]       [redacted], Revdex.com       Store Manager, Macy’s [redacted]

Hello [redacted], We received the complaint for [redacted] regarding ID #[redacted] The customer stated they were scheduled for delivery of a [redacted] Coffee Table as a replacement covered under the worry no more plan. This issue of delivering the table has gone on since April of 2017. Four times...

delivery was attempted and four time damaged merchandise was delivered. I spoke with the customer and she stated she no longer wanted to receive a delivery of the merchandise and wanted to receive her money back. I offered customer a refund for the merchandise and she agreed with this resolution.Macy’s Executive Office  Terri W.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-####

May 19, 2017  [redacted], We are in receipt of complaint ID #[redacted] regarding the customer whose claim was declined by worry no more. We contacted the customer and confirmed that she had been approved for return / reselection by worry no more for her reclining sofa. At this...

time, Macy's will consider this matter closed. Thank You, Sincerely,Macy's Executive Office

November 16, 2017     [redacted]  [redacted]   Re: Revdex.com Complaint ID #[redacted]        Macy’s account ending in [redacted]   Dear [redacted]:   I am in receipt of the complaint you filed with the...

Revdex.com, which was forwarded to Macy's Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).  Please accept my apology for the service you described receiving.    I have reviewed your account, and between the dates of June 8, 2016, and November 14, 2017, we did not receive payments for the following due dates: July 5, September 5, October 5, and November 5, of 2016, and  February 5, April 5, May 5, July 5, and August 5, of 2017.  I have confirmed with our electronic statement provider that your electronic billing statements were successfully delivered to the email address, [redacted].    Only one delinquency was reported to the credit bureaus when the account went ninety (90) days past due on November 5, 2016.  Upon further investigation, I see that your account balance consisted only of interest charges for all of the due dates listed above, with the exception of your July 5, 2016, due date, which included a merchandise balance of $63.23, and your November 5, 2016 due date, which included a merchandise balance of $269.14.  Since all of the other billing periods consisted of interest only, we have cleared our internal records of any delinquency reported for this time period and requested that Equifax, Experian, and TransUnion remove the delinquency from your credit report.  Please allow the agencies approximately thirty (30) days to make the necessary corrections to their files.  Until then, this letter will also serve as confirmation.   Please note that per the DSNB Credit Card Agreement, if you have been paying less than the new balance on your revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received.  This interest charge is for the balance carried on your account during that period, and will appear on the next month’s billing statement which may result in a statement with interest only.    As a courtesy, I have removed a $27.00 late fee and $10.00 in interest charges from your account, resulting in a $37.00 credit balance.  I have requested this check be mailed to the address on your account.     Please allow 7-10 business days from the date of this letter for the refund check to be received.  If this check is not received, please contact me at the phone number listed below.          [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  Your business is important to us, as well as appreciated.  Please do not hesitate to call me if I can be of further assistance.   Sincerely,  Kristi C. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

November 5, 2015
**. [redacted]
[redacted]
[redacted]
Re:    [redacted] – Case
#[redacted]
         Revdex.com ID...

[redacted]
         Macy’s [redacted] account ending
in [redacted]
         Macy’s account ending in [redacted]
Dear **. [redacted]:
I am in receipt of your complaints filed with the
[redacted] and the Revdex.com (Revdex.com),
which were forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to
review and respond to your concerns on behalf of Department Stores National
Bank.  Please accept our sincere
apologies for any inconvenience or frustration you may have experienced
regarding these issues.
Upon review, I found that you previously spoke with my
colleague Rhea Belyeu on September 22, 2015, concerning your Revdex.com
complaint.  Since both inquiries referenced
above regard the same information, I will provide my response to both complaints,
as follows:
Our records show
that when you opened your Macy’s store account on June 23, 2015, there was a
fraud alert on your credit report.  The
requirement is that the credit grantor must contact the applicant at the phone
number included in the fraud alert prior to extending new credit to the
customer.  On July 6, 2015, and July 7,
2015, during an application review to upgrade your store account to a Macy’s
[redacted] account, we were unsuccessful in contacting you at the
telephone number you provided in your alert.
On July 15, 2015,
when you called to inquire about the status of your application, we verified
the information on your account, and your call was then escalated to a Manager.
On July 16, 2015,
your application was approved for a Macy’s [redacted] credit line was
added to your existing Macy’s store credit line and a request was made to send
you a Macy’s [redacted] card.  On
July 17, 2015, a pin for your new account was sent.  On August 4,
2015, we reported your Macy’s store and Macy’s [redacted] accounts lost/stolen
when you contacted us and told us that you had not received the new Macy’s
[redacted] card.    Unfortunately, the associate at the time made
an error and updated the address on the store side of your account and ordered
a new store plastic.  This is why you did
not receive a new Macy’s [redacted] card. 
On
September 4, 2015, the address was updated on the Macy’s [redacted] and an
[redacted] card was ordered for you. 
**. Belyeu spoke
with you on September 22, 2015, and corrected the spelling of your name from
[redacted] to [redacted]. 
Also, on September 23, 2015, she made a request to expedite sending you a
replacement card with this corrected spelling. I am pleased that you received
it and made your first purchase on September 27, 2015.To successfully add your account to online servicing, you will need to
enter the name as it is printed on your new card, and use the four digit
security code located on the front of your Macy’s [redacted] card just
about the last few digits of the account number.  If you continue to experience difficulties
accessing your account online, please contact our Technical Assistance Team
directly at ###-###-####, option 6, and a representative will be happy to
assist you.I confirmed that
your Macy’s store account ending in [redacted] is reporting to the credit reporting
agencies with an open date of June 23, 2015. 
Once your Macy’s [redacted] credit line begins reporting to the
credit reporting agencies, it will show an open date of July 16, 2015.
Thank you for bringing this matter to our attention
and giving me the opportunity to respond. 
Your feedback is critical as it assists us in understanding our
customers' experiences and directs our attention to areas in which we can
improve our service quality.  I
understand you are requesting some type of compensation; however, it is not the
Bank’s practice to compensate for a situation such as this.  Therefore, I am unable to comply with your
request for a $200.00 credit to your Macy’s [redacted] account.  If I can be of further assistance, do not
hesitate to contact me at the telephone number listed below.
Sincerely,
Regina M.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:     [redacted]
         [redacted], Revdex.com         
[redacted] is a federally registered service mark of
[redacted] and is used by Department Stores National Bank pursuant to a
license.  The Macy’s [redacted]
Card program is issued and administered by Department Stores National Bank.

Tell us why here...    July 27, 2016  [redacted]
[redacted]
[redacted] Re:  Revdex.com Complaint ID [redacted]        Macy’s [redacted] account ending in [redacted]...

(closed)                                    ...⇄ Dear [redacted] We are in receipt of the complaint filed by [redacted] on your behalf with the Revdex.com which was forwarded to Macy's Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Because this is an individual account in your name only, I am addressing my response directly to you. In reviewing your account, notes confirm that we did not have an email address on file for you and the account was set up to receive electronic billing statements; therefore, you were unable to receive the statements between January 2016 and June 2016.  Please accept my sincere apologies for any frustrations this may have caused.  I was able to confirm that $189.15 in late fees and interest charges were removed from the account and we received a payment of $51.60 on July 8, 2016.  The account is currently closed with a zero ($0.00) balance.  As of the date of this letter, we cleared our internal records of any delinquency associated with this issue, and requested that [redacted], [redacted] and [redacted] update their records and delete any history of delinquency for the time period of January 2016 through July 2016 on your account from your credit report.  Please allow the agencies thirty (30) days to update their records.  [redacted] thank you again for bringing this matter to our attention and giving me the opportunity to respond.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance. Sincerely,  Monique M.Macy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted], Revdex.com