Macy's

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

November 14, 2017   [redacted]   Re: Revdex.com Complaint #[redacted]      Macy’s account ending in [redacted]   Dear [redacted]:   We are in receipt of your complaint filed with the Better...

Business Bureau and forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond to your inquiry on behalf of Department Stores National Bank. Please accept my apology for any inconvenience or frustration this matter may have caused.   My research confirmed that on August 22, 2015, you enrolled your account to receive electronic statement notification, and notices are being sent to [redacted]. We have no record of our emails being returned as undeliverable. I also verified that no payments were received for the due dates of September 26, 2017, and October 26, 2017, and your account was correctly reported to the credit reporting agencies as thirty (30) days past due. Unfortunately, we are unable to remove this delinquency from your credit report, as this is was not the result of a billing error. On November 1, 2017, we received your payment of $121.76, which brought your account current. As of the date of this letter your account balance is $465.88, with a credit limit of $4,100.00.   [redacted], thank you for being a Macy’s card holder and allowing me the opportunity to respond to your concerns. If you need assistance on another matter, feel free to contact me at the telephone number listed below.   Sincerely,     Michael J. Macy's Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

July 26, 2016   [redacted]   Re:  Revdex.com Complaint ID [redacted]          Macy’s account ending in [redacted]  Dear [redacted]:  We are in receipt of your complaint filed...

with the Revdex.com and forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond to your inquiry on behalf of Department Stores National Bank.  Please accept my apology for any confusion there may have been in this situation regarding your account payments.   My research confirmed that we processed the refunds of your two overpayments.  The refund of $233.57 was issued on May 12, 2016, and your refund of $233.37 was issued on June 13, 2016.  If you have not received these refunds, please contact me and I will investigate further.  We do not compensate customers for situations of this nature, therefore I must respectfully decline your request for compensation.  As of the date of this letter your account is open, with a limit of $1,700.00 and a zero ($0.00) balance.   [redacted], we appreciate this opportunity to respond.  If you need assistance on another matter, feel free to call me at the telephone number noted below. Sincerely,  Michael J.Macy’s Executive Office###-###-#### Extension [redacted] cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Only time will tell if Macys fully agree to the terms we talked about on May 30th. I've been told so many times this was going to happen and it's right back to the drawing board.
Regards,
[redacted]

November 10, 2016     [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s store account ending in [redacted] (closed)   Dear [redacted]:   I am in receipt of the...

complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any inconvenience or frustration this matter may have caused you.   When applying for a Macy’s store account in a Macy’s store, the customer must complete a credit application at the point of service, which entails providing various pieces of information, including, but not limited to, your name, address, date of birth, Social Security number, employment information, credit history, etc.  This information is not required for a standard purchase; it is only required when a customer is completing a credit application.  In addition, you provided the Sales Associate your photo ID.  Once you were approved for a Macy's account at the register, you signed the pin-pad affirming you received the required credit disclosures and agreed to the terms of the Macy's credit card account as stated in the Department Stores National Bank Credit Card Agreement.  Macy’s associates do not submit credit applications for our customers without their consent or knowledge, as you alleged in your complaint.   The account referenced above was originally opened on March 12, 2016, and closed on July 15, 2016, due to serious delinquency.  Our records indicate that the only purchase made on the account was on March 12, 2016, and the only payment we received was on October 10, 2016, in the amount of $34.19.  I confirmed that we received notification on May 13, 2016 that the address listed on your account was not your current address, and your address was updated at that time.  As a courtesy, we have removed the $27.00 late fee and $6.26 interest charged during the time period of March 2016 through May 2016, when we received notice of your correct address.  We have also cleared our internal records of any delinquency associated with this issue, and requested that [redacted] and [redacted] update their records and delete any history of delinquency for the time period of March 2016 through May 2016 on your account from your credit report.  Please allow the agencies thirty (30) days to update their records.  Until then, this letter will serve as confirmation of this request.   Our records confirm that all monthly statements from June 2016 through October 2016 were mailed to you at the address you provided as your billing address, which also matches the address listed in the complaint.  There is no record of returned mail, which suggests that the monthly billing statements for this account were delivered.  It is not the Bank's policy to remove any delinquency from a credit report, unless it occurred as a result of a bank error.  As a credit provider, we have an obligation to accurately report activity, whether favorable or unfavorable, to the credit reporting agencies.  Since the information we are reporting is accurate, we are unable to remove the delinquency from your credit report for June 2016 through October 2016 as you requested.  However, on November 4, 2016, we instructed the credit reporting agencies to update their records and report your account as "customer disputes reporting".   Per the Department Stores National Bank Credit Card Agreement, if you have been paying less than the New Balance on your Revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received.  The minimum interest charge is $2.00.  This interest charge is for the money loaned to you during that period, and will appear on the next month’s billing statement.  You can avoid being charged interest by paying your account balance in full every month by your payment due date.  In addition, if the minimum amount due is not received by the payment due date as shown on your monthly statement, a late fee and interest charge are applied to your account.  As of the date of this letter, your unpaid balance is $202.29 with a minimum amount of $202.29 due by November 12, 2016.  For your records, I have enclosed the billing statements for March 2016 and April 2016.   [redacted],  although we would like to reply favorably to every customer, it is not always feasible.  We apply our credit policies uniformly to all of our customers and cannot make an exception in this matter. Please contact me at the number below if you need assistance on another topic.    Sincerely,     Monique M. Macy’s Executive Office ###-###-#### Extension [redacted]   Enclosures / mailed November 10, 2016   cc: [redacted], Revdex.com

[redacted],
 
We are in receipt of complaint ID # [redacted] regarding the customer's mattress
delivery. Because we were not able to resolve his delivery issues he did
purchase elsewhere. I offered to honor a 10% discount off his next furniture or
mattress purchase.  At this time,...

Macy's will consider this matter closed.
 
Thanks,
 
Macy's Executive Office

[redacted]   [redacted]
March 02, 2016
[redacted]
[redacted]
[redacted]
[redacted]
Re: Macy's Account ending in
[redacted]
Dear
[redacted]: 
I am
in receipt of your recent...

complaint filed with the Revdex.com
regarding your Macy's account.  As a
representative of Macy's Executive Office, I was asked to review and respond to
your concerns on behalf of Department Stores National Bank.
I was
disappointed to learn of the problems you encountered when trying to speak with
Macy's Customer Service regarding the credit of your furniture return to your
Macy's account.  We regret that you were
not satisfied with the level of service you received and although we do not
like to hear that we did not meet your expectations, your comments are
important to us, as they provide us an opportunity to follow up with the
appropriate action.  
Our
records indicate the furniture purchase totaling $762.25 had been credited to
your Promotional account on September 23, 2015. 
However, the $132.50 credit for delivery fees and $135.00 credit for
worrynomore were applied to your Revolving account.  Please know, these credits were transferred
to the Promotional account on February 17, 2016, and will be reflected in your
billing statement for the period ending February 28, 2016.  As of the date of this letter, the balance on
the Promotional account is zero ($0.00). 
The balance on the Revolving account, as of the date of this
correspondence is $1,233.91.
[redacted], thank you again for bringing this matter to our attention and giving me
the opportunity to respond.  I assure you
your loyalty is not only important, but also very much appreciated.   Please do not hesitate to call me at the
telephone number listed below if I may be of further assistance.
Sincerely,
Julia O.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: Revdex.com
     Complaint
#[redacted]  
The Macy's card is issued by Department Stores
National Bank.

Revdex.com:Macy's did finally credit my credit card for the amount owed, but did not offer me ANY compensation for the tremendous hassle and countless hours of phone calls I had to make to try and get this issue resolved over the past FIVE months.   I would have expected at least, a measly coupon, but no, nothing.  I also would have expected to hear WHY Macys kept giving me their gift cards, instead of refunding my original form of payment - after I had repeatedly told them I did not want their gift cards.  I did not get any explanation.I can't believe I had to resort to contacting the Revdex.com on this!  THANK YOU Revdex.com and [redacted] for handling my complaint so quickly.  And, THANK YOU for being here to protect the consumer, I greatly appreciate that you are looking out for me.
Regards,
[redacted]

March 02, 2017  [redacted]Marketplace Resource  ConsultantCincinnati Revdex.com   Dear [redacted]:  We are in receipt of Revdex.com Complaint #[redacted] for [redacted]. We have spoken to him, apologized, and have resolved all matters as expressed...

in the complaint. Based on this, we consider the matter closed satisfactorily. Thank you. Sincerely,   Marjorie B.Macy's Executive Office###-###-####4 Extension [redacted] cc: [redacted]

March 29, 2016
[redacted]
[redacted]
[redacted]
Re: [redacted] – Case #[redacted]
      Revdex.com Complaint ID
[redacted]
      Macy’s [redacted]...

[redacted] account ending in
[redacted]
Dear [redacted]:
I am in receipt of the
complaints you filed with the [redacted] and the
Revdex.com, which were forwarded to Macy’s Executive Office.  As a representative in this office, I was
asked to review and respond to your concerns on behalf of Department Stores
National Bank.
Our research confirmed that
e-mail alerts to inform you that your billing statements were ready to view
were sent to you at [redacted] on December 11, 2015, January 12,
2016, and February 9, 2016.  In addition,
we show the December 2015 and January 2016 email alerts were opened.
When we did not receive
payments by your January 4, 2016, and February 4, 2016, due dates, your account
was reported as thirty (30) days delinquent to the credit reporting
agencies.  I am enclosing your statements
for periods ending December 8, 2015, and January 8, 2016.
                                        ...⇄
Respectfully, I am unable to
clear the derogatory information from your credit report, as you
requested.  I understand that this is not
the resolution you are seeking; however, we must maintain and adhere to
specific policies and procedures to ensure consistent treatment for all our
customers.  On March 16, 2016, we
instructed the credit reporting agencies to update their records and report
your account as 'customer disputes reporting'.
While I am sorry for any
frustration this issue may have caused you, please understand that credit
reports are completely managed by the credit reporting agencies and we have no
control over how your credit score is calculated.  If I can be of assistance in the future, do
not hesitate to contact me at the telephone number listed below.
Sincerely,
Carye C.
Macy's Executive Office
###-###-#### Extension [redacted]
Enclosures /mailed March 29, 2016
cc:     [redacted]
         Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will be more than happy to pay the amount I'm told I owe - and will do that quickly.Special thanks to Ms. D. for attending to this matter and doing what was right.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]

We are in receipt of Complaint ID #[redacted] regarding the consumer's furniture purchase.  We have reached out to the consumer to discuss the issue.  To resolve the matter we  have agreed to discount the order and the consumer will keep the merchandise in its current condition. The...

adjustment was submitted 3/7/2017 and should post to the consumer's  account within 3-5 business days.  At this time, Macy's will consider this matter closed. Thanks, Macy's Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
This is the same issue They say prior history and it has only been this issue. Very upset and will not be back shipping with them in he future 
Regards,
[redacted]

July 13, 2016   [redacted]   Re: Revdex.com Complaint ID [redacted]        Macy’s account ending in [redacted]   On behalf of Department Stores National...

Bank:    Contact Date with Customer:  July 7, 2016   Complaint Summary:  [redacted] has been told in the past that the negative payment history on his credit report for January 2016 for his Macy’s account would be removed due to a billing error.  However, it is still being reported negatively and he would like it to be corrected.    Resolution:  I called [redacted] and apologized for this situation. I informed him that our research confirmed that his Macy’s account is not being negatively reported with the three major credit reporting agencies.  Also, I let him know that he may contact me directly if he finds that this is not the case.  This closed his complaint.      Michael J. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

February 02, 2016[redacted]Dear [redacted]:  We have the exchange set up on document number [redacted] and [redacted]. We will be contacting her to set the delivery for the sectional pieces. [redacted] was sent a Keep As Is Letter to be signed and mailed back for the issues regarding the headboard, footboard. Once the signed letter is received we will process the credit to the original form of payment. When we speak with [redacted] we will confirm all issues have been addressed and resolved.  Sincerely,Macy's Executive Office###-###-####

[redacted]B[redacted]RE: [redacted] [redacted]Revdex.com Case #[redacted]Macy's Account ending in [redacted]Dear [redacted]:I am in receipt of the complaints you filed with the [redacted] ([redacted]) and...

the Revdex.com about your Macy's account referenced above. As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).| regret any inconvenience you may have experienced concerning a delinquency that was reported on your Macy's account as a result of a returned payment and the several attempts you made to contact us to resolve this matter. Our records show that you spoke with several representatives in our Executive Office. Unfortunately, the payment you made through our pay by phone automated service for $27.00 to be processed on March 21. 2017. was removed from your Macy's account on March 27, 2017. The checking account number you entered for the payment was invalid.As a result, we did not receive the minimum amount due by the due date of March 21, 2017, and your account was charged a $27.00 returned check see. which was removed as a courtesy on March 27, 2017. We also did not receive a payment by the next month's due date of April 21, 2017, and your account was charged a late fee of $27.00. These transactions and the notice that your $27.00 payment was removed from your Macy's account were reflected on the statement for the billing period ending on April 24, 2017. I have enclosed a copy of that billing statement for your review. We received payments on May 5, 2017, in the amount of $99.97, and on May 18, 2017, in the amount of $5.00. however, your payment of S5.00 was also returned by your bank on May 8, 2017.We removed the late see in amount of $27.00 from your account as a courtesy. However, we are unable to comply with your request to remove the delinquency from your credit report. Even if the incorrect account number was an error in March, you had the opportunity to correct that with the April payment. but no payment was received by the April payment due date. We do not report an account as 30 days delinquent until two consecutive payments are missed.It is not the Bank's policy to remove any delinquency from your credit report, unless it occurred as a result of a bank or billing error. As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the consumer. After researching the delinquency on your account, we determined the information to be correct. We did not receive the required monthly payments by the due dates of March 21, 2017 and April 21, 2017. On May 18, 2017.. the credit reporting agencies were instructed to update your account to customer disputes reporting. As of the date of this letter, your account is current with a balance of $475.31.[redacted], thank you for bringing this miller to our attention and giving me the opportunity to respond. If I may he of additional assistance, please do not hesitate to contact me.Sincerely, Diane M.Macy's Executive Office
[redacted]Enclosurecc; [redacted]Revdex.comThe Macy's card is issued by Department Stores National Bilnk.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I think that businesses should not be allowed to use out of country customer service centers due to the potential of identity theft and/or fraud in another country.  But that has nothing to do with the complain that I filed.
Regards,
[redacted]

Hi [redacted], We are in receipt of complaint id [redacted] regarding the consumer's leather sofa and loveseat.  We had a 3rd party tech inspection on 7/5. I have reviewed the pictures provide by the tech company which clearly shows the leather peeling. The merchandise is within the...

manufacturer warranty period for the leather. We have agreed to accept the merchandise for a full refund that will be applied to the consumer’s [redacted] account.  Macy's will now consider this matter closed. Michael M.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

Dear [redacted], We are in receipt of Revdex.com Complaint ID [redacted].  We have spoken to [redacted] and have resolved all matters as expressed in the complaint.  Based on this, we consider the matter closed satisfactorily.  Sincerely, Julie R.Liaison, Omnichannel...

Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####