Mad City Sales

This is [redacted]. As of current I have been to mad city auto. They have fixed the Ac condenser, but the the Ac still does not function because they found another issue. The new issue is the Ac switch but here ordering the part and fix it free of charge. As soon as this is completed I will notify you guys. Thanks againTheBeatTyrant

Dear Mr.[redacted],  I have reviewed your
complaint with Mad City Sales Inc. that has been filed with the Revdex.com. 
I'd like to start out by apologizing for the frustrations you've
experienced.  When I spoke with you I was
under the impression that your main concern was with the...

missing trim
components of the sun roof.  I felt at that point that a Dodge
dealerships service department would have an option of ordering those
pieces individually as apposed to replacing the entire
unit. I did contact [redacted] and inform them that you'd be setting up
an appointment with them and what we where looking to get accomplished, I
am sorry for the poor customer service that you received from them. In
your complaint with the Revdex.com you go on to
describe an entire list of issues that you're concerned with.  After
reviewing the list I see that they are not safety related items.  When
the vehicle is inspected for sale by our certified technicians the techs
are looking for issues that would effect the
vehicle ability to be operated in a safe manor.  From the dealerships
position, if we replaced absolutely everything that was cosmetically
flawed we would not be able to finance the vehicle with a bank willing
to work with people who have had a less fortunate
credit history. We strive to put the NICEST and NEWEST cars on the road
with our name on it for folks in a special finance situation. The
lenders charge us, the dealer, a large fee to take on the risk of
nonpayment and we need to make sure we can pay that fee AND make a few
bucks as well. Its a VERY tight line so there is always a little bit of
give and take in every Special finance guest we serve.   Our intention
is never to "screw" anyone and I sleep
well at night knowing that we have helped a lot of people get financing
when other dealers have simply said no and turned their heads.  We have
grown by about 1000% over the years taking people FROM the current
crumby credit situation TO a much BETTE R credit situation where they
pay real low interest and have many many more choices all WITHOUT the
fees we incur as a dealer. folks come back to us over and over again! 
Please
contact me to set up a time that works for you
to review these items and I'm sure we can resolve our differences in a
respectful manor.  Thank you and have a wonderful day. [redacted]GSM Mad City Sales

Hello [redacted],I'm sorry you don't like our ads. We DO everything our ads say that we do AND we have our ads reviewed by state agencies regularly to make sure we are well within the laws of WI and USA.  We take every persons situation and try to fit it with the special programs we offer.  We...

are the only dealership I know of in the state that can do the programs we offer.  If someone at my store did not make you feel welcomed I will certainly deal with that sternly. Your complaint states you bought a car which I cannot find any sign that you have. Please elaborate so I can find your paperwork and get to the bottom of this! Thank you for your feedback and I look forward to hearing from you soon![redacted]President Mad City Sales

Mr[redacted],
As the owner of Mad City Sales ,since our birth over years ago, I want to
assure you this is NOT the way my team is trained to do businessI am
personally going to drill into this bad experience to find out why we missed
the mark in so many areasLook forward
to my personal response once my
investigation is completedI'm only as good as my worst team member and I
strive to make them work and act as if they were ME with my guestsWe parted
ways with my General Sales Manager on the 30th of June and it was evident, immediately,
that we had some very broken systems in my store that needed to be corrected,
and fastI make NO excuses and I take full responsibility for the actions of
my team of people. Please allow me a week or so to drill in to see why
you had this experienceWith my sincerest of apologies for the experience you had here, you will hear from me
soon
Thank you,
[redacted]
President
Mad City Sales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
MadCity called to make a offer of paying $15 a week for a year on this  car purchased. Brain claimed at that point I could go to another credit union and lower my interest rate on my own and get my payments where I want them to be that we had agreed upon in the first place. I discussed this option with my wife and at this time I don't trust that MadCity is trustworthy enough to make this deal with us as a resolution. We ( my wife and I ) have had nothing but false claims from them. I contacted Brain now as well as we are still paying multiple payments on our traded car to them at $65 a week. We have made 3 more payments soon to be 4 on this old car. Brain assured us this was taken car of and Summit was mailed a check and we would be reimbursed. We are still we are still paying and have yet to hear anything. We also almost a month later have nothing on this new car. Still no bank info, the payment books and stuff you get in the mail. Nothing. I would  of been ok with this offer they made to me IF there was any kind of trust behind their word but there definitely is not and I just cant trust my financial situation for a year that they are going to do that. MaCity needs to be held accountable  and do a buy back on this vehicle.

RE: [redacted]This issue was addressed immediately as it was brought to the attention of leadership within Mad City Sales. We were able to assist with the repair of the unfortunate incident. We have been reaching out after the repair in order to make sure the repairs were sufficient and the...

vehicle has been operating properly.  At Mad City Sales, we strive to provide excellence before, during, and after the sale.Best Regards,[redacted]Mad City Sales.

To Whom It May Concern,In the matter regarding Mad City Sales and Austin Henry, both parties are currently working together to positively rectify the situation.  Mr. Henry understands that he signed every page of an Autocheck vehicle history upon delivery and that this Autocheck disclosed all...

accidents and a full vehicle history.  Mr. Henry also understands that after putting over 12,000 miles on his 2007 Mustang since his purchase he is fully responsible for repairs as part of cost of ownership.  Mad City Sales is working together with Mr. Henry to trade him out of the Mustang into a different vehicle that better suits his needs.  Mr. Henry has agreed to withdraw his complaint and he realizes that Mad City Sales is attempting to help.   Bryan [redacted]GSMMad City Mitsubishi

Dear Ms.[redacted], my name is [redacted] and I am the General Sales Manager of Mad City Sales Inc.  I have reviewed your complaint with the Revdex.com. I have also reviewed all the documents we have on file from the date of sale.  I'd like to start out by apologizing, 90% of...

any dispute comes from poor communication.  So let's start by opening up the lines of communication and understanding.  I understand why you're upset, I would be to if I was in your position. I'm happy you stopped by my office and we where able to work out the discrepancy, I'm sorry it took as long as it did to get cleared up. If you have any more questions or issues please feel free to contact me at any time. Thank you.

Hello,
I'm glad [redacted] was able to help you through this! We strive hard to train our team in a way so they view all interactions from a guests point of view.  I'm very sorry we missed the mark with your transaction and its this sort of feedback that helps us get stronger in our skill-sets to...

provide a better experience for our guests!  We are able to present various offers to aide people with their transportation problems/needs.  We cannot make final financial decisions for our guests and it is ultimately up to them to decide if our presented offers suit their needs. Much more often than not we hit the nail on the head but there are surely some we miss. 
Thank you again for the feedback and I hope you have a better feeling of my business , my intentions and my team!
[redacted]
Owner
Mad City Sales
"We believe EVERYONE deserves to drive a nicer, newer car!"

Hello, We scoured our customer database to see we DO have you in it along with an email address and phone number. We do, however, seem to have some sort of glitch in our system that does not show us reaching  out to you and only seeing texts incoming from you. Its very strange. And When we...

search by phone number only yours comes up. So, my best guess is that there is some sort of technology glitch that patches communications to YOUR number while we are dialing another. I simply cannot think of anything else. We have notified our program provider to help us with this. Sorry for any inconvenience and know we are not pestering you deliberately after you have asked us not too! Hope this finds you well and we are working on the problem now!  Thank you, Pat [redacted]Mad City Sales

Dear Mr.[redacted], Let me start this out with a heartfelt
apology. Never do we intend to upset a customer of ours. Although you
did not purchase a vehicle from us I still consider you a valued
customer for taking time out of your
life to allow us the opportunity to earn your...

business.  After our
discussion I was happy that we where able to work out the conflict.  To
be perfectly honest there was a lot of poor communication between the
sales person and their manager.  We do the best
we can to train our staff in providing excellent customer service and
unfortunately we fall short of our goals every now and again. I do thank
you for your understanding in this matter and look forward to visiting
with you at your work.  Like yourself I get
a lot of joy from helping people, I think [redacted] Youth Services does
a lot of good work in our community that goes unrecognized or
appreciated.  See you soon, thanks again.       
[redacted]GSMMad City Sales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I will call again I have left multiple messages for a call back which is why they started getting nasty had you returned my calls I would have respectfully discussed this matter but also keep in mind since then it has taken 3 phone calls and a nasty message just to get the stickers for my plates I am not really sure what you can do for me other then tell me how you are not paying for anything so I am pretty sure nothing will be resolved as out of my pocket I have put in a new water pump and serpentine belt, had computer updates because it wasnt shifting well and it still shakes badly there is so much wrong with this car I still have the inpection sticker that says a/c works fine when in actuallity it wasnt posssible, also says brakes fine when in fact front rotors are warped and rear should be replaced so I will call then we will see
Regards,
[redacted]

6/20/2017   Mad City Mitsubishi has made contact with Jared [redacted] (our customer) about the complaint filed by his wife, Nicole (who is not our customer and does not appear on any of the paperwork for any part of this car deal).  Jared agreed that it seems that there was a...

miscommunication between Jared and Mad City, but ALSO a miscommunication between Jared and his spouse.  Our customer was presented with a vehicle he could buy for the payment he considered affordable.  Nicole wanted Jared to purchase a vehicle with more options.  After the final payment was quoted and all of the paperwork was signed by Jared, Nicole forwarded the opinion that his payment on his vehicle was more than she was comfortable allowing him to pay for his car.  Jared has been told by Mad City that if he, in fact, wants a lower payment on the vehicle he purchased, he should contact the two credit unions of which he is currently a member and try to procure a loan at better terms based on his credit and history with said lenders.  Jared is completely satisfied with this result as is the dealership.  Both Jared and Mad City are now considering this matter between these two parties closed.

[redacted], I was happy to be able to speak with you over the
phone the other day. After our talk I believe we have a good plan in
place to make everything right between us.  I will get with my service
manager and let him know you'll
be calling to set up your service appointment. I'm...

sorry for the
miscommunication you have experienced in working with our service
department and am happy you're allowing us to set everything straight. 
All of our vehicles here have to pass a strict inspection
before being offered for sale, with that said there's always a pretty
good chance of any vehicle needing service work down the road. We are
always unsure of the future repairs needed for an automobile when we
sell it, but we are always here to provide excellent
customer service. Thank you and I look forward to hearing from you,
Happy Holidays.  [redacted]General Sales ManagerMad City Sales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Consumer states business has been difficult to get in contact with, he is not sure where things stand right now. 
Regards,
Adam [redacted]

Hello,After looking into the situation, We discovered that the form to request the refund for down payment was not processed.  After discovery of this, Mad City Sales promptly processed and sent out a refund check in the full amount.   We sincerely apologize for the unfortunate...

incident and hope that once you are in a better position to  purchase a vehicle you can give us another chance.  As a Dealer for The People, we are only as strong as our weakest link.  With this in mind, we have discovered we needed a better process to initiate any deposits owed to our customers.  We thank you for bringing it to our attention and have changed the process to make sure it does not happen again. Best Regards,[redacted], GSMMad City Sales.

3/10/2017     To Whom It May Concern:     Mad City Mitsubishi has made contact with Mr. Adam [redacted] and we are currently working with Mr. [redacted] in an attempt to trade him out of his vehicle.  Adam has been informed that he signed off on the vehicle’s disclosure and history...

report at the time of purchase, as do all Mad City Mitsubishi customers; however, Mad City has a vested interest in keeping Adam as a happy customer and will do everything within reason to help him out of this situation.     Bryan [redacted] Mad City Mitsubishi

Dear Mr. [redacted], I have read your complaint and understand you're
frustrated with the vehicle you purchased from us on Jan 3rd of this
year.  After reading the complaint I understand what your position is,
my goal is to shed some light on what things look like from our end. ...


Before we offer a vehicle for retail sale we inspect the vehicle to make
sure it's safe to drive according to state regulation.  Part of that
inspection is to check the brakes and all other safety related items. We
inspected the vehicle and disclosed everything we knew about the
vehicle, unfortunately in this case the car was equipped with a manual
transmission.  Vehicles equipped with a manual transmission have a
component in them called a clutch, a clutch is made of the same
materials as brake pads and is considered a wear item by all
manufacturers.  Unfortunately clutches can go bad at any time due to the
large amount of stress they are under at all times. As someone with a mechanic background you surely understand all of this too. We disclosed the
vehicles previous usage and accident history using a source known as an
Auto Check, most all dealerships use Auto Check because many of the banks that
finance cars use Auto Check.  Car Fax is a reputable source for a
vehicles history however due to higher advertising costs for the Car Fax
service we use Auto Check to pass the savings on to our consumer while
maintaining an accurate way of disclosing a vehicles history.  This is
only one example of what makes us a dealer FOR the people. The insinuation of wrong or illegal actions has been investigated from within and we find no evidence of this. That said,  our mission is to create a happy customer when they are not.  We are in this mode right now!You had stated you were between jobs so I am assuming there may have been some struggles to make timely payments on something which would make your credit go down vs up. An auto loan is of very high value to credit reporting agencies when it comes to score and every timely payment creates a stronger risk status for you. We make every effort to set folks up to be in a better situation in regards to their credit scores and always have.  Circumstances certainly do arise that hinder this progress as it sounds like it did here.   As for the
value of the vehicle, from the sounds of things, it sounds like other
dealers are using the cars history to de-value your car. Based on the
information you've shared with me, I'm sure I can give you more than
what you've been offered. We ALWAYS have folks looking for cars like yours and would welcome it on trade.  I'd be more than happy to trade you up to a
vehicle you'd be happier with in an effort to maintain our excellent
customer service history record.  Please contact me at your convenience
to schedule a time for us to meet about finding you a Nicer, Newer Car. --

Dear Mr.[redacted], I have received and reviewed your
complaint from the Revdex.com. After reviewing all the documents on file I have
come to the following conclusion.  On July 8th of 2014 you purchased a
Subaru Impreza WRX from our dealership. 
Before the vehicle was offered for sale it...

passed a safety inspection,
the inspection concluded that all safety related items are in good
working condition and the vehicle is legal to be driven on Wisconsin
roadways. We disclosed on the buyers guide the condition
of the vehicle at the time of the inspection and you agreed to take
delivery of the vehicle in that condition by signing the buyers guide at
the time of delivery.  In your complaint you reported that the purchase
price was $24,000. After reviewing the purchase
contract I have found that the sales price was actually $17995.  When
you purchased the vehicle from us the Kelly Blue Book value of the
vehicle was $19,477, so I would have to say we discounted the vehicle as
much as we could to meet your financial needs. 
A Subaru Impreza WRX is a very sought after vehicle to own by a large
population of automotive enthusiasts due to its turbo engine and
performance handling capabilities.  Owning such a vehicle typically
comes with a higher cost of ownership due to the extra
strain put on the vehicle components. The extra strain leads to a higher
component failure rate, unfortunately this leads to the owner spending
more money to maintain the vehicles condition.  With this said, we are
more than willing to work with our customers
to help them keep their vehicle in good working order.  I would be more
than willing to work with my service department to resolve your issues
at a discounted rate.  Please contact me at your convenience to set up a
good time that works for you to bring the
vehicle in to our service department.[redacted]GSMMad City Sales

If I could give them no stars I'd probably give it. Everything from the beginning to end of my buy was questionable. The way they took a 2,000 down payment and still left a car that was worth 10,000 at the time to sell at a price of 22,000. They mentioned that if you weren't happy with the vehicle, you could bring it back and they'd find something else. I did that and he says there's nothing you can do about it, you'll just have to hold out until you can get another one. NEVER AGAIN. The car they gave was a 2013 Nissan Sentra SV and it looked good, but slowly fell apart, the transmission even went out and now I have to replace that. What a freaking joke. I even went in to do a trade in as I had the vehicle for two years, on time payments and they made me do all of the running around to tell me that they couldn't with a wayyyy better credit score that I had when I went in. Run, run, run, as fast as you can. There are dealerships out there who will put you in something newer, with low miles, who's goal isn't to capitalize off of you because you feel like you have no where else to go. Do your research, be patient and appreciate the process. It will save you in the end. Mad City should be your last resort.