MAPFRE Insurance

My experience has been with Katie R***, and this has been the worst experience of my life with regard to insurance claimsWe had a house fire back on June 28th Mind you no one was hurt At the time I had family in town plus my wife and kids The insurance sent Servpro, electronic cleaning company, and text tile Company to collect items out of our home that had smoke damage Which the smoke went thru the whole house My wife and I not really being aware of all the specifics of dealing with a fire claim Soon found out that while initially we thought we were being helped realized the insurance was going to do as little as possible to return our home to pre-loss condition So we hired a public adjuster, and as of now besides removal of our items from our home and supposedly the cleaning done by Servpro Zero work has been done on our home The insurance has taken every opportunity to draw this process out They've hired their own hygienist and the report provided all the necessary information We've provided all the necessary information, and for the pass month we've been waiting on a decision to get a scope of work Between mapfrea adjuster and mapfrea no one knows anything except their waiting on the other This has truly been a big disappointment

Agency is charging me for a policy that was cancelled on July 29, On July 22, I contacted Commerce Auto Insurance aka Mapfre Insurance to cancel my auto insuranceThe agent told me that they would probably charge my credit card and then do a reverse transactionI received a letter stating that my auto policy insurance was cancelled a few weeks later Now, two months later I received a letter stating that I owe them $I either have to show them that I have insurance or to pay the amount mentioned because they cover me for a day and halfI purchase insurance the same day Mapfre insurance was going to either be renew or expireThey are not policy officer to be requesting proof of insurance from me and I do not owe them any money for something that it was cancel a week before the renewal period According to another agent they need to send out a letter for signature when cancelling their services, never received that letter via regular mail or email This is unfair an

I have been a customer of what was called Commerce now known as MAPFRE for twenty plus years I had to submit a claim after an accident that was not my fault From the initial call to report the accident it has been a nightmare They "lost" my claim thus only after many calls and getting to speak to a competent rep was this made known to me From there on it continued with a shoddy appraisal, unfinished work and promises made by the rep assigned to my claim that were never followed through on I had to involve my insurance agent who was finally able to get answers They were negligent, one rep even hung up on me, that was another instance when my agent intervened on my behalf All I wanted was an honest answer and open communication I am appalled at the service, their total lack of professionalism and communication in the customer service department I was asked to submit a review to MAPFRE about my experience and the link to survey did not work, how convenient

I was overcharged and charged for a car that was sold to buy the new car this complaint is aboutThey send you paperwork outlining the billing process and when confronted with their improper billing they spin their wheels and say well this and well that and the numbers still don't add up to what they sent youPlus they charge you to cancel your insurance What a bunch of shady scammersIf I could rate them with a negative number it would be a -

Mapfre in connection with [redacted] have failed to update my policy information once I purchased a new car and have since denied a claim. I purchased a new car on Saturday 07/23/2016 after the hours of operation for my insurance company so I called them Monday 07/25/2016. I asked them to update my policy and fax the dealership. I was told I'd just have to look out for my new card and to contact the dealership to confirm. I called the dealership and they said they received proof of insurance so I thought everything was taken care of. Unfortunately I got into an accident 08/15/2016.I contacted my insurance company and was told not to start a claim until I knew for sure the other party was not at fault. When fault was split I called myou insurance company back only for them to say they had no record of the new vehicle and that they'd have to have proof that any information was sent to them. I've gone back and forth with Mapfre insurance, [redacted] and [redacted] of [redacted] to get them the

Called to cancel my policy in 5/and was told it was cancelled and still charged through 5/
I moved to Virginia from Massachusetts and traded in my vehicle that I had insured through commerceI have never had to trade in a vehicle before and so was unclear of the lawsI contacted Commerce and was told that my insurance policy would be cancelled immediately and I would be billed no furtherI had a large amount of funds in mya ccount and would not ever check itHere we are now in June of and in May I checked my account and noticed I was still billed every month for about 300$ from commerce insurance
I contacted the insurance company and they informed me that I still had a policy as the vehicle plates had not been returnedI explained that I had called and spoke about my policy previously and was told it had in fact been cancelledThe company expressed they would now cancel the policy however I cannot have my thousands of dollars back for the policy that they lead me

Unjust billing due to an error made on the business's behalf
I received a bill on 4/19/18, stating that my policy would charge $going forwardPreviously my policy was always $I called immediately to understand why this change was made and why I was being notified only days before my next due date of paymentThe agent on the phone told me that due to an error they had made they had mistakenly not charged my policy since 1/05/She explained to me that they would not be able to break up my payments or make them easier to pay nowI believe this is completely unjust to me that they made an error on their behalf and didn't realize for months that they made this error and now I'm just expected to be able to afford these outrageous monthly paymentsI believe they should at least work with me on how to effectively pay this but the agent told me she couldn't do anything for meSince this was an error they made I don't believe this is fair that now it's become my issue

This is a complaint against COMMERCE WEST INSURANCE for fraud auto insurance and identity theftCOMMERCE WEST INSURANCE sold me an auto insurance policy and lied to me that if I should get involve any auto accident, the COMMERCE WEST INSURANCE will cover under the policy declaration, but COMMERCE WEST INSURANCE is simply liesOn October 11, 2017, I was involved an auto accident which was not my fault and believe that the COMMERCE WEST INSURANCE will take a fully responsible to help me to resolve this problem because I purchased an auto insurance policy from COMMERCE WEST INSURANCEBut COMMERCE WEST INSURANCE has been denied everything and has done nothing to my total lost vehicleIdentity theft the auto insurance policy has been properly canceled by local agent, *** ***, *** *** *** FRESNO, CA XXXXX, contacted phone (XXX) XXX-XXXX on October 31, But COMMERCE WEST INSURANCE has continuously drawing money from my bank account on November 01, in amount of $

I insured a car that was on loan for days After cancellation of the policy they took $from my account days after policy cancelled
On 6/15/I initiated an insurance policy *** on a BMW that was on loan to me for days Initially I paid $for the first month from my *** checking account The second month on 7/10/they took $from my *** checking account for the second month On 8/6/I initiated the cancellation of the policy to end on 8/8/ On 8/10/MAPFRE Insurance took another $from my account - for a grand total of $1,for days of insurance I should receive a refund for the last payment

Outstanding balances for ALE housing in June and July
Case *** - ALE Housing
Provided housing to a policy holder in June and July where Mapfre was rent responsible Rent was due on June 1st and again on July 1stAfter months of trying to collect and being told checks have been mailed on several occasions, we still do not have the $owed to us and continue to be passed off between multiple people, all who say they can not assist us

On 9/I applied for auto insurance effective 11/Made 1st payment by debit cardOn 10/I cancelled policyMapfre will not refund until 11/
Payment needs to be refunded now

MAPFRE is the worst insurance company I have ever dealt with in my lifeI made a hoeme owner's claim for water damage from a leaking dishwasher fittingThe initial claim payout was approximately 8% of what a licensed contractor would charge to fix the problemI negotiated with them and was able to increase the payout to approximately 40% of what a licensed contractor would chargeI was only able to find an unlicensed contractor to perform the job for the amount of money they were payingWhen my renewal term came, MAPFRE cancelled me and stated it was because my house didn't have Copper plumbingThe leak that caused the claim had nothing to do with my plumbing but was a defective plastic part on the dishwasherMy home was built in and no home built in has copper plumbingBecause of this note in my insurance file, I will have to pay double for my homeowners insurance for the next 3-years

Mapfree Insurance refusing to fund work completed by *** DealershipDealership holding car from owner without compromise from Mapfree for months
My car is a Merc GLA - bought new *** Merc- Tiverton, RI
The car was regularly serviced by ***- last service was at 53K miles, the car started billowing with smoke one afternoon on my way to BCI pulled over & got out of the car immediatelyThe car had smoke coming out of the hood and the inside was extremely hotThe car has 55K miles on it
The car was towed to *** in *** RI where the owner *** *** said he would help meHe told me to call my insurance companyI called Mapfree and they came down to *** to inspect the car*** service Manager was told to purchase the used engine by the Mapfree AdjusterThe used engine was then not available so they were told to buy the new one *** had found
Now, the insurance company refuses to pay *** for the work that was done & the engine because Mapfree state

As most of you know, my home was significantly damaged by water EIGHT months agoWhat I don't openly share is how my life and that of my family has been in turmoil ever since, due to the extremely poor management of our insurance claim by Mapfre Insurance (multiple adjusters, low-ball settlement amounts, several third-parties they hire but don't take accountability for, not giving us credit for items/quality we had despite receipt of proof)We are still displaced from our home, where no restoration work has even begun, since multiple contractor estimates far exceed the amount Mapfre wants to pay out for "like kind and quality" repairsMany contractors have quit returning our calls due to the level of difficulty in our claimMapfre has most recently terminated our rental (ALE) benefits beginning 4/28/17, leaving us no choice but to move out of our rental and back into our home with our children, where the entire house, less two bedrooms, is void of insulation, drywall, flooring, a working kitchen and bathrooms, and full of dust and other safety hazardsWe're remaining optimistic and know we have God on our side to intervene on our behalf to help us make it through this togetherBut, I feel the need to share my experience with my friends and family, not to seek pity or sympathy, but to issue a consumer warning to you(Prayers are always welcome, however!)
Most people have never heard of Mapfre (I'm always asked who my insurance company is), but I noticed yesterday they have a business kiosk in the local Cardenas market in Murrieta, CAFor this reason, I feel it's my duty to educate my friends and family of our experience to allow you to make an educated purchasing decision for your insurance needsWe chose Mapfre for our home and auto policies through a broker because their price was the lowestYou might feel compelled to do the sameAnd although I hope you never have to experience the loss of your home and all the troubles that come along with it, I have learned that if the time comes, it's more important to have the right company at your side, who appreciates your business and acts with your best interest at heart, managing your case in an honest, steadfast manner, and making you whole by the end processIt makes me very sad that during a very vulnerable time in our lives, there are people and businesses out there ready to take advantage of us- even rely upon it- for their bettermentPlease share

CHARGED A LATE FEE EVERY MONTH FOR MONTHS, NEVER LATE MY AGENT HAS REQUESTED FIX TIMESMAPFRE SAYS THERE'S A TICKET IN BUT NOTHING DONE
In this age of technology I find it incredulous that a Global company is incapable of fixing software for more than a year My agency is fed up and I'm fed up The invoices are incomprehensible They charge a late fee, put it back in as a premium refund, then charge another late fee EVERY SINGLE MONTH How on earth they have any customers I don't know I will NEVER recommend this company to ANY of my customers or anyone else EVER
Every agent in my agency office has called and is told the same thing: There is a ticket in on it but it hasn't been addressed They won't even call any more I hope Revdex.com can help correct this ludicrous situation

Unauthroized EFT draft out of our bank account several times
We were insured with Mapfre from *** to *** We paid for months premium in full on *** The first problem was on *** when Mapfre drafted money out of our bank account without authorization or notifying us of what the amount was forThrough many emails back and forth with the agent, Mapfre claimed they performed an exterior inspection on *** and that they believed warranted an increase in our coverage to make sure our dwelling is 100% coveredHowever, Mapfre did not actually increase coverage on our policy even though they charged us more, and they could not provide any documentation or details on their inspectionAfter a month of dispute, Mapfre claimed they had the wrong square footage and the up-rate was removedRefund was finally processed on *** The second time Mapfre performed unauthorized EFT draft from our bank account was when we decided not to renew our policy for term star

The worst insurance company I have ever dealt withTook over three months to pay off my truck after totaling then changing there mind then totaling it againNow months later getting a bill for an ambulance ride that they never payedThey have so many bad reviews from other customersStay away

I changed my billing payment informationInstead I recieved months of headaches and overcharges because the company doesn't call the customer back
I cannot begin to even describe my experience with this companyLet me start with the hard facts, Customer Service, horrendous so since when is it ok to not contact your clients when things are not rightI switched banks so thusly I had to change my account information for my automatic paymentsMarch 2016:
Called Mapfre explained that I had cancelled my old bank and started with a new one, what do I need to get my account set back upThe young lady sends me the docusign forms via email I get them filled outAt this point I am under the impression everything is great
April 2016:
It's well past my scheduled payment date and I have yet to see funds pulled from account to pay my car insuranceI call, I get connected to someone that handles "acpa" accounts for *** After being on hold for mins while at work because these peo

My remaining balance for March was $But my remaining balance for April was over $
I have car insurance with this companyPolicy number *** In March of 2016, I recieved my bill for $With a remaining balance of 103.10.In April of I recieved my April bill for $( estimate)My insurance agent and myself contacted commerce insurance to find out why this bill is so highI was told it was a "glitch" but my insurance agent was toldwhile I was in the office with her that my husband was removed from my insurance which I did not doThey waved a little over $and left me with a balance of $(estimate)I paid $on April which brought my balance to $due before May

I have been dealing with Mapfre going on weeks now about a claimA tree fell on my car at work, and in the beginning the process was easyIt has changed adjusters multiple times, and the adjuster they assigned to me seemed to be on vacation for the first few daysShe didn't even bother to call when she was back at workShe waited until I called her days laterThe adjuster I had to speak with while my assigned one was out was very rude when I was asking simple questions about the process because I have never had a tree fall on my car beforeI feel like I'm being treated like a criminal for insurance fraudThe customer service has been slow and awfulThis has been the most painful and slow process I have had to deal with the whole time I have been with Commerce which is over yearsI'm dropping this insurance company after this whole ordealThey have failed on all fronts