MAPFRE Insurance

I would like to thank Michelle *** as well as a adjuster Roslynn and also Sheryl *** These women were amazing even though it was a insured from their company they treated me with the up most respect as well as did the best they could to help me threw this process which took longer then usualThese ladies are ontop of their job and have amazing customer service

I have been fighting for months to get an insurance checkThe check bounced and left my account in overdraft
On July 9TH I was hit by by Mapfre Insurance's customerI contacted Mapfre to start a claim July 10THMy claim adjuster was *** *** claim#XXXXXXXXXXXXXXOn the 20th of July an inspector was sent out to me to look at my carHe determined the amount of damage was $*** called me and said they couldn't not contact the person who hit meThey sent me a check in August that I did not receiveI called on September 6TH and told them this so they sent me another checkI received this check late SeptemberI deposited this check on December 5thThe money was deposited into my account the morning of the 7thThe night of the 7th I got a notification my account has been overdrawnThe check I deposited bounced and left me at a negative balance of after the overdraft feeI called at 8:am the next day December 8th and told I couldn't speak with anyo

Please read all the reviews before signing up with them With all the examples of non existent communication, you would the right to think they employed offices full of *** I bet "James J." who responds to all these reviews is really ***
I've had homeowners insurance through ***/ MAPFRE since This year my condo was hit with a $assessment due to water damage Yes, that's the correct number of zeros I put my claim in March 2018, and after multiple phone calls and emails I have yet to hear from my assigned claims representative No phone calls, emails, snail mail, nothing Even contacted her supervisor several times, nada Makes me wonder if they are allergic to telephones, keyboards, customer service, paying customers

My car was involved in accident on 10/13/To date 12/7/my car hasn't been fixed due to poor customer service & poor communication
My car was rear ende on 10/13/by an unregistered or uninsuraned car/personMy car has been sitting in the shop since that time due to bad customer service & 0poor communication with adjustersMy sun roof hasn't worked since my accident (it's panaromic)First the insurance said they would cover it & that it depended on if I needed a full replacement sunroof or just a sunroof kit to fix itRepair shop said I needed a whole new sunroof (costing thousands vs.a sunroof kit a couple of hundred dollars)Once MAPFRE found out they said my sunroof breaking had nothing to do with the accidentThey stated because only side of the sunroof track wasn't bentI argued that the only time you see tracks on a sunroof bent is when it's a major accident where there was fatalitiesThis process above took weeks I have been paying hundreds of dollars a

Mapfre Insurance not returning my calls and my insurance Call called more than times waited on phone over one hour up to hours no representative
On July my car was hit dead center on the right side of front and back passenger doorI called my insurance USAA and filed a claim with them with all the information that I got from the gentleman that ran int the carThe representative from USAA informed me that she couldn't file a clam with the insurance company as she couldn't find the insurance information I gave her That's when I went online and found out that Commerce Insurance is now Mapfre InsuranceI sent that information to my adjuster at USAAOn Monday the 23rd she informed me she put in a claim online with Mapfre and wasn't able connect with them and just left voice messageI called Mapfre that same day and was on the phone for more than 1hr:30min waiting for them to pick upWhen I finally got someone instead she took a recording statement or informed me she's

My experience has been with Katie R***, and this has been the worst experience of my life with regard to insurance claimsWe had a house fire back on June 28th Mind you no one was hurt At the time I had family in town plus my wife and kids
The insurance sent Servpro, electronic cleaning company, and text tile Company to collect items out of our home that had smoke damage Which the smoke went thru the whole house My wife and I not really being aware of all the specifics of dealing with a fire claim Soon found out that while initially we thought we were being helped realized the insurance was going to do as little as possible to return our home to pre-loss condition So we hired a public adjuster, and as of now besides removal of our items from our home and supposedly the cleaning done by Servpro Zero work has been done on our home The insurance has taken every opportunity to draw this process out They've hired their own hygienist and the report provided all the necessary information We've provided all the necessary information, and for the pass month we've been waiting on a decision to get a scope of work Between mapfrea adjuster and mapfrea no one knows anything except their waiting on the other This has truly been a big disappointment

what company uses a third party billing system,and has the customer pay to make a payment.you pay to pay using a debit card.you pay to pay by phone, thats crazy

Unauthorized early withdrawal from checking account
This company unethically withdrew money from my checking account before the date I authorized They have withdrawn money entire days before the expected and agreed upon date I did not authorize an early withdrawal

Agency is charging me for a policy that was cancelled on July 29,
On July 22, I contacted Commerce Auto Insurance aka Mapfre Insurance to cancel my auto insuranceThe agent told me that they would probably charge my credit card and then do a reverse transactionI received a letter stating that my auto policy insurance was cancelled a few weeks later Now, two months later I received a letter stating that I owe them $I either have to show them that I have insurance or to pay the amount mentioned because they cover me for a day and halfI purchase insurance the same day Mapfre insurance was going to either be renew or expireThey are not policy officer to be requesting proof of insurance from me and I do not owe them any money for something that it was cancel a week before the renewal period According to another agent they need to send out a letter for signature when cancelling their services, never received that letter via regular mail or email This is unfair an

Mapfre failed to remit over payment
On 10/3/Mapfre insurance informed me that I had over paid my insurance by $for my cars and $for my motorcycle insuranceA few days later I received a check for the motorcycle ($6.00) but not the autos
On 10/17/I cancelled the auto insurance and asked them to remit the balance of my $Less the insurance for the period of 10/3/17( my renewal date) to 10/17/(date of cancellation)
On 10/19/mapfre billed me for an additional $Their reasoning was that they reduced my premium by $and that insurance from 10/3/17( my renewal date) to 10/17/(date of cancellation) was $plus a late charge $and service fee of $
I feel that they should deduct the $from the $credit and because I had a credit the service and late fees should not have been chargedThereforethey should remit me a check for $

WORST COMPANY EVER TO DO BUSINESS WITH IF YOU HAVE AN ACCIDENT Claims representatives have no empathy Ken *** attitude while speaking to my husband was the worst as if WE were inconveniencing him by having him work on our claim Took all days to return my husbands phone call My husband called him in the morning, waited until 4:no return call, called him and his response was "is there anything else you need I'm trying to get out of here" Really?
Thanks for helping us change our mind to switch insurances

I purchased a home in January, (under the name *** *** Later that month, I started receiving bills from Mapfre for home insuranceI had never heard of the company before, had never spoken with any of their representatives, and had never signed any contract with themWhen I purchased my home, I used (and still have) *** insuranceI tried to contact Mapfre and was told I had a valid home owner insurance policy with them and was required to pay the premiumAfter explaining I had no idea who the company was, I was given the run around and was told by several different agents that they would "look into it" and have their manager call me backThe last time I spoke to someone was in March and she said she would take care of itI am now receiving threatening phone calls from a third party collection agency on behalf of Mapfre, stating I owe over $for December home owner's insurance, which I refuse to payI have been in contact AGAIN with Mapfre, and have submitted

If you file a claim, make sure you are ready to file a complaint with the state insurance board
Had a claim on my houseTheir adjuster didn't enter the basement to look at the damageThey denied the claim based on her report that it was 'long term' even though I have a plumber and mold inspector saying 'recent'They sent another mold inspector out who didn't bother taking samples, only doing a 'visual'
Their adjuster tried to get me to sign a document saying I wasn't coveredI believe that was her ONLY reason for coming out
The claim 'administrator' told me not to hire anyone and they could get me on a 'fast track' programSince my house is on the market, I only waited a week before continuing with the clean up and repairs - thank goodness I didn't wait longer, after reading these reviews
This company shouldn't be allowed to continue doing businessThe people on the other end of the phone should go home ashamed of themselvesThey're doing as much damage to people as those *** *** employees who actually opened the fake accounts

Notice of nonrenewal of automobile insurance policy
I received a notice of nonrenewal of automobile insurance policy from The Commerce Insurance company dated 11/8/The notice states that my insurance policy won't be renewed when it expires and the reason given was "Loss History" when I contacted my insurance broker he informed me that he didn't receive such a notice form the Insurance company and that the reason given doesn't apply to me as I have a clean driving record and the insurance company doesn't have a reason to decline serviceI then contacted the Commerce insurance to inquire about the notice I received and spoke to multiple customer service representative who stated that they do not know what "loss History" meant and when looking at my record they didn't see a reason to suspend my policy and they referred me back to the insurance broker who also contacted Commerce Insurance multiple times to inquire about the notice but he never received an answer from themI then st

I have attempted to cancel my renters insurance for over months and they continue to bill me
I called 4/to cancel my renters insurance policy because I moved out of the countryI was informed all I needed to do was sign and return a form, which I did the same dayI found in June they were continuing to bill me so I called again on July to request they cancel my policy and refund me for May, June, and JulyThey informed me they needed additional documentation, which I provided and was then assured my policy was cancelled and I should receive a refund in the mailA week later I received a BILL for another years insurance! They won't cancel my policy and keep taking money out of my account

Improper Billing after switching carriers
On 11/22/I switched Insurance Agencies as well as carriers as I was being overcharged I switched from Commerce Insurance to The *** *** *** *** My new agent *** *** Insurance Agency, Inc had issued a notice to Commerce Insurance that my policy was being canceled Since 11/Commerce has continued to bill me for $ I sent a notice disputing that I owe anything because all of my premiums were up to date After many letters back and forth, I now receive another bill on April 10, 2016, stating they made an adjustment to my account of $and are still collecting $from me I DO NOT owe them anything at this point as all bills were paid accordingly and proper notice was issued I had been with Commerce Insurance for years prior to switching I switched because I found out that Commerce was really overcharging me for the policy that I had So therefore, because I had paid every monthly bill that came in, I

Zero starsWorst customer service everIf you want customer service, do not go hereThey don't call you back everThey don't answer your emails and their insurance is super highThey also don't thoughly investigate accidents just to get it done and over withErica GAnd Jeff are not professional and do not careThey shouldn't even be agents I ended up getting Allstate Insurance for half of what commerce is with the added plus of great customer service

I paid my bill ahead of schedule from a different account before the due date, and the company still debited money from the origaccount causing fee
I made a payment early from another checking account (through their phone pay system),ahead of the due dateThe company still attempted to debit the monthly payment from the original account on the due date, causing a fee from my bankI called and spoke with an agent that explained to me that an early payment must be made on the account days before in order to cancel the automatic withdrawal from my accountI told her that I have no paperwork stating to that effectShe told me that there was a chance the fee may not be charged if the money came in before the payment rejection from the assigned accountShe mentioned that there was nothing she could do since the account the payment hadn't posted yet, and to call back and speak with someone if the account was chargedI attempted to make an early payment and now I am being penalize

I was involved in an accident that was the other person's fault Their insurance is Mapfre It has now been over months since the accident and almost months since my vehicle has been in the shop for repairs At first, they denied OEM parts and said that if the after market parts didn't fit, they would make up the differenceWell, they didn't fitNow Mapfre and the auto body place are fighting over $ Mapfre says they are not going to pay this difference I don't believe I should pay it either since the accident was not my faultAt this point, they have paid over that amount for my rental carI spoke with a supervisor, Glenn M***He went on to say that this body shop purposely put the after market parts on wrong so it would look like they didn't fitAnd of course he blamed the body shopThis body shop has an A+ rating on this site as well as an A rating on ***I find it hard to believe they would purposely put parts on to fail This Glenn guy sounded like he came off of an episode of the Sopranos and was trying to bully me to take my car to a place that they work with directly This insurance company is terrible and I think him "steering" me to another body shop(as they called them CAREZ) may cross the legal linesI believe the shops they are steering me to are direct repair shops that have a contract with them They are essentially holding my car hostageThis is beyond ridiculous If I could give them negative stars I wouldIn looking over all of these other reviews, I am perplexed as to how they have an A+ rating on this site I will be going to social media

Charging my bank account when I not longer have service with them
After moving out of state, got new registration and insurance for my two covered vehicleI submitted all requested paperwork to them asking for my account to be closed with more than two weeks in advanceThey still are charging my bank account