MAPFRE Insurance

A billing dispute concerning home coverage when the house was covered by another policy
In december of I moved from ** *** *** ** to *** *** The house was now vacant.I contacted the company and they indicated that they do not insure vacant housesMy policy was due to expire on December 12, 2015.I obtained new coverage effective 12/21/from another companyCommerce sent me back a check which was for which was a withdrawal from my account on 12/1/which was to cover the coverage after 12/12/Since I was informed that they do not cover vacant houses, I assumed they no longer had a policy on the house
On January of I received a notice that I owed $for coverage, this is after they sent me back a refund checkThe amount was for the period 12/16/to 12/16/I contacted them numerous times indicating that I had purchase other insurance because they do not cover vacant houses.As requested when speaking to them, it seemed to

My Policy was supposed to be canceled during the renewal periodI received a letter stating I owe them more money
Hi my name is *** ***My auto insurance is under my husband *** ***Our insurance was supposed to be canceled mid February when our policy was up and I have a voicemail saying it was confirmed to be canceledWe were told we just had to pay February's bill then nothing else afterWe paid for FebruaryToday we got a letter in the mail that we owe minimum $for the month of April and $3,remaining balanceI am quite confused because this doesn't make any sense with what the lady told us on the phone two months ago
Policy XXXXXXXXXXXXX
Zip code XXXXX

I have been a customer of what was called Commerce now known as MAPFRE for twenty plus years I had to submit a claim after an accident that was not my fault From the initial call to report the accident it has been a nightmare They "lost" my claim thus only after many calls and getting to speak to a competent rep was this made known to me From there on it continued with a shoddy appraisal, unfinished work and promises made by the rep assigned to my claim that were never followed through on I had to involve my insurance agent who was finally able to get answers They were negligent, one rep even hung up on me, that was another instance when my agent intervened on my behalf All I wanted was an honest answer and open communication I am appalled at the service, their total lack of professionalism and communication in the customer service department I was asked to submit a review to MAPFRE about my experience and the link to survey did not work, how convenient

I have been attempting to contact any individual from the Mapfre Customer Service office,Not one will contact me backI have been invol
Involved in an accident, thi s CoIs my insurance company, why won't they respond?

I made a payment to pay off the entire policy and then received a notice stating that the funds were unavailable and issued a NSF feeThru my agent I released my bank statements showing that the funds were available before, during and after the payment was to be madeThey refused to refund the NSF fee although I showed proof the error wasn't mineI then went ahead and paid the fee plus the regularmonthly premium so as not to accrue anymore fees while waitng for the refund issue After countless back and forth communication between myself, my agent and the company nothing has been resolvedThey have also changed their story and the reason for amounts shown on my statementsI work in accounting and keep meticulous records of payments, dates and confirmation numbers for my own billsThe same cannot be said for themBecause their statements aren't detailed they can dictate what they "feel" the amounts should represent, ignoring practical math applicationI just would like the fee

Auto policy was appropriately ended and company continues to send collection statements indicating constantly changing past due balances
I ended my auto insurance policy with Mapfre effective 04/01/via 2A form provided by my new auto insurance companyShortly after, I began receiving notices of missed payments and delinquency statementsI inquired with Mapfre and they indicated that they had not received the necessary 2A formsI resent the forms and I also asked that my new company resend which they did with a copy to meWeeks went by and I continued to receive billing emails and mail statements indicating past due statusAdditionally, the amounts displayed as due were completely erratic but loosely based on the balance of my existing policy (approx $1,500)Every company representatives I spoke with either had serious difficultly or could not explain to me how the stated balance had been calculatedRegardless, I continued to be told by the reps that I was not responsible

I changed my bank account for auto pay and they did not update and therefore did not charge me for two months and then adjusted my bill
I called Commerce before my October payment is due to pay it with a card and then updated automated payment optionThe rep did not watch the account to remove it from the holdIt was not until mid December they realize the issueThey sent a letter not admitting the failure but my payment had been readjustedI had moved, I was aware my premium increased but when I took a closer look I realize it was moreThen I called them and they said sorry account was on hold and there is nothing we can do

I cancelled my car insurance with proof, and MAPFRE without authorization, deducted $1,from my checking account
On March 18th, my car insurance with MAPFRE expiredPrior to this date I had secured new car insurance, with another company and my new insurance company informed MAPFRE prior to March 18th, to cancel the policyMAPFRE still without my authority and with the policy being canceled, withdrew $1,from my checking accountThankfully I had enough funds in the account to not put me in a tough financial situation, but they had absolutely no authority to withdraw money from my account without permissionWhen I called to find out why they did so, they told me that I needed to cancel the policy days prior and I gave them permission which is not accurateSo we have a fraud issue and an issue with them ignoring a correspondence to cancelI have spoken to *** to have this transaction reversed, but in the mean time, MAPFRE should not be withdrawing funds from

Deduction from my account was taken after I cancelled my policy even though I had to cancel my policy month & days before my policy ended
I had to cancel my policy due to MapFre not wanting to cover me when I moved out of stateI was told by the agent that I needed to find another insurance carrier asapI found another carrier and cancelled my policy on 2/17/The agent that I talked to said I would be sent a refund 7-days after I sent verification of new insuranceMy policy with MapFre was from 9/20/to 3/20/I then had a payment taken out of my account on 2/21/which should not have happened! I was not behind in any payments and am due a refund for the amount of $which was taken out of my account on 2/21/I have called several times and spoke with Darrell, Corey, and Vanetta which have all given me the run around on why I have not received a refundI was then told that I had a balance due of $which is obsurd! I need my refund asap!!! I

Mapfre insurance charged me for days of coverage my monthly rate is
Mapfre insurance charged me for days of auto insurance coverage from 12/23/2017-12/26/I cancelled my policy on 12/26/My monthly rate is That is a lot for days coverage
policy number: XXXXXXXXXXXXX

I am a DISABLED person and got an auto policy for my car and made my payments as stated and received a cancellation notice after I made my paymentI was only with this company from 8-4-to 10-16-paid my down payment and two installment payments on 9-7-and 10-6-of $which was my payment amount
Product_Or_Service: 8-4-
Account_Number: XXXXXXXXXXXXX

-Failed to uphold SLA for cshop program
-Applied discount onto policy
-overcharging for non-fault accident
-not honoring AAA endorsement
About one year ago I bundled home and auto in my insurance for a discount which I was informed was applied and was reflected on statementCommerce removed this dicsount for close to months with no disclosure, despite no changes to the policy
Involved in non-fault car accident on May 16th, despite towing the vehicle to a Commerce Cshop, we were not notified of the assessment for an additional weeks
Still awaiting payout for vehicleCommerce is also stating that they are not paying for additional items on the vehicle, that were rolled into the loan, despite having a AAA endorsement on my policy which states additional items are includedDue to still waiting for payout(adjuster is unresponsive) I have lost close to $in car payments for a vehicle that has been totaled, yet insurance has not yet paid off
Now being ch

If I could give this company no stars I wouldOUTRAGEOUS service! My son purchased his first home in December The storm on March 2nd caused major damage to his house He has had no walls, no floors and no ceilings in of his rooms and has had his furniture in storage for week short of months and still does not even have a quote from MapfreThey keep saying they are reviewing the adjuster's paperwork, or their adjuster hasn't submitted the paperwork yetIt is unbelievable! My insurance is up for renewal and trust me- I will be going with another insurance company along with, I am sure many of my family and friends and anyone else on social media that knows what has been going on

Mapfre owes me over $- they have mailed + stopped payment on checks this month- i've received nothingthey won't overnight a check
12/5/i returned my leaseI asked my insurance broker to cancel my insurance as I was returning the car at that time The paperwork didn't get to Mapfre till 12/15/- where I asked to cancel both car and renter's insuranceI was not told that it would take weeks to process my cancellation
so on 12/20/Mapfre deducted money from my account overdrawing it - I was out of the country and called them from *** - they told me they couldn't reverse the charges because my account wasn't in good standing I tried to explain to them my account was in the red because they deducted money they should not havei told them I was calling from overseasthey was nothing they could dothey said they would be mailing the reimbursement check to me
1/5/17- I contacted Mapfre as I still had yet to receive my reimbursement check of over $

Local Mapfre agent did not forward a new address to the main office, we had to pay $81.00(they removed $20.00)billMapfre admitted mistake, but pay!
We called the local office in the first week of April with a new address (Virginia), they assured us they would take care of it,( we called the next day to make sure and was again assured)For two months we received nothing from them until 7/24/when we got a bill for 31.00, then days later another for $61.00, ( and from ***, on/7/30/a verbal notice of $81.00, with $removed)Beginning on 7/24, started by calling the local ( Lake Ave Rochester NY)office and spoke to *** She claimed we authorized an extension of our policy, ( we did not, she claims she has a written authorization for an extension, (she does not because we never sent any)She explained the same, over and over, (she would not stop talking, sounded a bit hysterical actually) and I asked to her listen to the timeline we had set for our insurance and ho

Mapfre in connection with *** *** have failed to update my policy information once I purchased a new car and have since denied a claim
I purchased a new car on Saturday 07/23/after the hours of operation for my insurance company so I called them Monday 07/25/I asked them to update my policy and fax the dealershipI was told I'd just have to look out for my new card and to contact the dealership to confirmI called the dealership and they said they received proof of insurance so I thought everything was taken care ofUnfortunately I got into an accident 08/15/2016.I contacted my insurance company and was told not to start a claim until I knew for sure the other party was not at faultWhen fault was split I called myou insurance company back only for them to say they had no record of the new vehicle and that they'd have to have proof that any information was sent to themI've gone back and forth with Mapfre insurance, *** *** and *** of *** to get them the

This is a pretty clear and flagrant case of fraud
I had an auto insurance policy, that had auto-renewal, and automatic deductions from my checking accountThey raised my rates by 20% for no reason, and I was not notified (I received a letter a month and a half into the new policy)At that point I canceled my policy, as I did not agree with the new rates, and could find cheaper elsewhereInstead of returning my balance, they then charged me an additional $cancellation feeThey had also taken payments out of my account for more then the agreed upon rate, without my permission
In a phone call with Andrew, he was extremely unhelpful and rude, and notified me this had been turned over to collections
Product_Or_Service: Auto Insurance
Account_Number: XXXXXXXXXXXXX

I was told I would be contacted regarding I Complaint I filed and no one from commerce had made any effort to investigate my claim or contact me
Due to a collision in front of me, pieces of another vehicle damaged mineI filed a complaint but did not have the other vehicles license plate numberI gave commerce the time, location and details of the accidentThey refused to do anything to help me investigate the claim and said I would have to pay the $deductibleI asked for the supervisor to call me back, and none did
I called the supervisor subsequently with the same complaintHe said he would investigate, obtain the police report, and contact meI have not been contactedThis is terrible customer service and I would like a refund of my policy

EXTREMELY ANGRY POLICY HOLDER: I am a customer of *** *** *** *** and Mapfre Insurance all of which have passed the buck in my claim In the beginning of December I filed a claim on my leaking roof (of which has been deemed unsafe by my personal roofer) I contacted my insurance company to file a claim over weeks ago The first week an adjuster was sent out and the estimate was low balled b/c he didn't have a 17ft ladder to get on top of my roof so he proceeded to turn in an estimate based on him not completing a thorough inspection Week #my claim was completely ignored This week I was contacted by a representative from each company stating that the overlook was an honest mistake but they had settled on an amount and were going to send me a check for what they thought I should get; not to mention there is a $difference in the estimate received by my roofer (whom took pictures) and their roofer When I asked for evidence and an itemized statement of exactly where they got their estimate from, it could not be provided I am appalled at the way this was handled and will involve my lawyer However, I will NEVER recommend either of these companies!

Mapfre is charging me full price for a 6-month policy that was only active for one month
I am writing this letter regarding an auto insurance policy I acquired through Mapfre Insurance Company (MIC) I have been a devoted policy holder since I purchased my car on 10/12/Unfortunately, the current policy (#XXXXXXXXXXXXX), which is to cover 04/12/to 10/12/2017, has been an ordeal
At the start of the policy, I was not prepared to make the first payment because I was having issues with my bank, therefore MIC was not able to access my account I received a Notice of Cancellation letter from MIC with the contact of *** *** *** *** *** I gave *** a call on 5/5/to see if I could have my policy reinstated and I spoke with *** and she was kind enough to make a couple of calls to MIC negotiating the reinstatementIn the end *** said that I could be reinstated for $by the end of the day She also said that I should not ex