Massage Envy

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]I advised [redacted] both times she spoke with me in a very cocky and arrogant voice that [redacted] will never step foot or speak with anyone at Massage Envy after her humiliating and belittling interaction with the employee and manager there [redacted] is stalling settling this dispute so more time is deducted from [redacted] 's account [redacted] currently has hours left with Message Envy and expects those hours back in a checkHer contract AGAIN expired 8/12/and I verbally cancelled her membership with the lady that booked her massage in early September,I just spoke to [redacted] at work and she refuses to call or stop by Massage Envy after her horridexperience thereLets get this dispute settled so I don't need to sue Massage EnvyI filed an Attorney General Consumer Affairs complaint today through the mail [redacted] is very one tracked minded She keeps saying over and over and over read the contract but the contract expired 8/12/If we didn't have any timeleft with Massage Envy we would have already just parted ways but They owe use for the hrs of unused prepaid timeWe are only asking for what is Rightfully owed [redacted] I was never aggressive with [redacted] on the phoneShe just refuses to listen to rationale thinking and keeps referring to an outdated contractShe is stalling!!! Please help my wife get what is justly hers Revdex.comAgain [redacted] !!!! My wife refuses to have anything more to do with Massage EnvyYour staff had her crying for hour after she left your premise Saturday October You are all cruel and totally unprofessional staff there!!!!Thank You [redacted] * [redacted]

The account was already canceled when we did not hear from herWe left multiple phone calls but the mailbox was fullShe is asking for removal of final chargesWe will remove the chargesWe have also taken her out of our collections website so she will not receive anymore invoicesThe account has been canceled

Hello, I received the customer complaint from [redacted] ***The owner already contacted him and issued a check for $ [redacted] that was picked up on 6/11/If you need any additional information let me knowBest Regards, Jessica Y***Clinic ManagerRichmond Willow Lawn [redacted] *** Dr Suite 304-ERichmond, VA ***P: [redacted] | F: (***)***-***

Revdex.com spoke with [redacted] from the businessFrom the notes of this file on the 27th the customer was contacted a refund was provided and membership was canceled

Outstanding service and quality workEasy to work with and very prepared packers I would highly recommend!

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Very PROfessional, very fast, very honestArrived early and finished earlyAnd actual body strength and coordination to balance the heavy stuff Never needed to critiqueThese guys are excellent!

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.My primary reason for rejecting the "freezing" of payments was due to that it would cause my contract to be extendedI don't want it to be extended for any reason, when I asked about payment arrangements I was not given any options! I have also not received a call from anyone in the past few weeks, I did receive a letter from a collection company! Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I could not be happier with this moving company from start to finishThe initial call was easy and helpfulThe movers were on time, worked hard, finished earlier than the estimate, and were so friendly and kind to both me and my son (and my dog!)I was charged a very reasonable rate, as wellI would absolutely recommend this company and will definitely use them again for any moves in the future!

We are currently handling the situation listedOur upper management and franchises have been notified and are working to come up with a solution to satisfy both partiesWe will be in contact with the client until the matter is fully handled

Overall, I had an awesome moving experience from start to finishNic at the Fort Worth office helped set up a well thought proactive plan for my move The packing and moving teams were very professionalThey took excellent care of my belongingsThey were energetic and very positiveIt was obvious they had a lot of experience in the jobAlso, the team leads were excellent communicators

These guys were absolutely wonderful! They did a fast but safe job had great personalities and we were very very careful and cautious

[redacted] was a member with us here at Massage Envy Spa, Saugus MA until she opted to cancel her membership on September 9th Our memberships are an initial month agreement which then go into auto renew and continue on a month-to-month basisAfter the initial months our members can opt to cancel their memberships with a written notice as stated in the membership agreement and terms and conditionsTo continue to receive membership benefits and keep your membership active and in good standing your membership dues, which generate a hour massage session , do need to be paid in full every monthWe try to be flexible with payment dates; this includes allowing our members to use gift cards, when requested, for their monthly membership paymentsWe will not push payments through early unless requested by the memberOn May [redacted] was upset because the credit card on file was charged for her last monthly membership dues instead of gift cards she had receivedThe front desk associate was able to assist her with paying forward the next months of membership dues with the gift cards [redacted] hadOn September 9, [redacted] requested to cancel her membership and be refunded 1-hour credits she had on her accountWe discussed in detail that she only had 1-hour massage credit on her account and with our day written cancellation notice, as stated in our terms and conditions, she would have payment come out on September 12, and she would have until October 11th to use the massage before they expire [redacted] completed and faxed the membership cancellation request which stated she wanted her credit refundedI called her back again to try to explain to her again the cancellation policy and clarify the confusionOn October 6, we had to reschedule a service she had with one of our estheticians as she was out due to a personal emergencyI tried to offer [redacted] other times and she was unreasonable and would not allow me to work with her to try to accommodate her service with another therapist or on another dayDue to our therapist being absent I was trying to accommodate her at any time that would be convenient for herWe were unable to resolve the cancelled service as she hung up during our callPlease see attached documents; file notes, cancellation request form, client buying history and membership agreement with terms and conditions

Awesome experience. My movers went above and beyond, were friendly and handled my belongings as if they were theirs. Great stress free move:)

My girl friend and I have been with massage envy for almost a year nowWhen we first started our couples massage membership we where already at a bad start with how hard it was to get something scheduledMassage envy only having opening every couple monthsFigured we could catch up but due to them canceling because employees quit or didn't come in made it hardAnd all while we are still paying every monthWe are currently both at about $on our accounts totally around $I have been wanting to cancel my membership when it was obvious The company was not doing well and having issuesI know ther policy states they don't give refundsBut come on, if you can't provide the service we pay for proficiently then It voids the contract because your not filling your partThe service in witch we pay a lot of money for and I feel you guys take advantage of this back and forth messed up policyI do not trust that if I cancel my membership that I'll be able to use all my massages in th

Company's response below: From: [redacted] >Date: Thu, Jan 14, at 2:PMSubject: Revdex.com Complaint ID# [redacted] To: [redacted] To Who it May Concern, I am writing in regards to complain ID # [redacted] Client, [redacted] , came in to receive a massage on 1/2/This massage was gift to her and no payment was neededShe did request to leave a gratuity for her therapist in the amount of $We processed her request On 1-4-Ms [redacted] notified us there was charges for $10, totaling $on her card instead of $Our system and records are only showing one charge in the amount of $so we requested that she provide us a copy/screenshot of her bank statement so we could identify the second charge She spoke to the [redacted] [redacted] on the phone who directed her to bring this proof inWhen she arrived to the store, [redacted] had just stepped out on a lunch breakThe [redacted] tried to assist her but she refused [redacted] let her know that [redacted] would be back in 15-minutes and she was welcome to waitMs [redacted] instead left and said she was calling the Revdex.com We must receive some form of proof that a double charge was placed on the account in order to process a refundMs [redacted] said she doesn't want to give us that because she thinks we stole from herWe did not double charge her intentionally as it had to be a computer error since we are only showing a single charge processed We are more than happy to resolve this issue but as businesses operate there are specific items needed for a refund to be processed Please let me know if any additional information is regardThank you for your time [redacted] Massage Envy [redacted] (Phone) [redacted] (Fax)

Excellent service The performed exactly as they said On time and very professional Took extremely good care to protect my belongings

Our family has used these guys twice and both times were thrilled!! They are so kind, professional, quick, and hard working.

To whom it may concern,I have spoken with the client in regards to the issue of redeeming the membership massages on her account that had expired when her membership expired in February of After evaluating the situation, I offered the client to re-instate her membership to reactivate those membership massagesI gave her the options of a month paid in full membership or a month dues membershipAll membership massages will be reactivated at that pointShe will come into the location to re-instate her membershipPlease let me know if you have any questions or concerns.Best Regards,Massage Envy Murray S [redacted]