Massage Envy

My family used Firefighter’s Finest for my grandparent’s recent move, and they were exceptionalVery friendly, efficient, and careful

I have used Firefighting's Finest Moving three times now and have been very satisfiedThey have been very well mannered and politeThey stay focused on what they are doing and are very careful with all belongings

Great employees who always work to exceed our expectations

The gentlemen were on time,did an excellent job,and were very professional We would definitely use this company again and recommend them

I highly recommend this companyThe staff was professional, polite and did an excellent job

Firefighting’s Finest was recommended to me by two separate friends, and I can see whyThey were professional but friendly and very efficientI would definitely use them again and recommend them to anyone needing moving services

Fire Fightings finest is the best moving company in Fort Worth! Ryan was an amazing crew lead and his whole team was super friendly and quick! They were respectful and took good care of my property! I will always use fire fighting finest for my moves

I have used FFMS times in the last months, each time they were prompt upon arrival, work delingently for the task at hand, polite, courteous and hard workingGreat value for the money

The firefighters that moved me today was awesome, very nice and treated my furniture like it was theirsThey wrapped everything and was very careful, I would recommend them to everyone I give them stars!!@

This is a great moving company They were on time, they followed up with confirmations of the move date, the called minutes ahead to confirm they were on their way and I mean on the dotThe movers (Benny and Junior) worked collaboratively, both were very nice, respectful and did a great, great, great job! You can tell that these employees were well trained with a high expectation of customer service and satisfaction Thanks for doing a great job guys! Suzanne H

FFMS has been responsive to my questions and professional at all timesThe packing teams have been great...worked quickly and carefully

Everything about FFMS was excellent The moving consultant (Payton) that took my booking was pleasant, informative and efficient The crew that moved me (Jose and Adel) were very careful, efficient, courteous, and pleasant to work with The crew arrived within the time frame quoted and they completed the job within the estimated length of time quoted .This is the third time we've used FFMS and I would use them again and recommend them to friends

I wanted to say how wonderful Aaron and Nick were to my mother and her belongingsI moved Mom from a independent senior community to one with more care and a much smaller apartment They arrived on time, were most helpful in getting things loaded and unloaded They took great care in all they did for us I would highly recommend this company for your move I am calling them again for when I move this fall to be closer to my mother They were my only call looking into movers as I wanted to be supportive to the Firefighters and they will be my only call in the futureSOOO worth the experience

AMAZING SERVICE!!!! Moving definitely can be stressful, and my experience with Firefighting's Finest Moving & Storage company went flawlessly! I could not have asked for a pair of nicer gentleman to assist meBoth Parker & Joe were extremely kind, friendly, respectful, and HELPFUL! They did an AMAZING job and did it all with a smileI have never had such a positive experience with moving beforeI thank all of you for what you do and the help I received

Hello, Thank you for your follow up and the complaint has been resolved. Mahalo,***

They were extremely professional, organized, and delivered as promised I would recommend them to anyone who needs help boxing up your home for a move All of my interactions with Firefighting's Finest have been positive

These guys are the finest! They were on time, got right to it...(no have another coffee break!) the price was right, and if I ever have to move again (God forbid) I'd hire their services in a heartbeat

We have used FFMS several times and each one all the guys have been very professional and courteous They call and keep you up to date on what is going on I highly recommend them and will definitely be using them again in the future!

Excellent serviceHighly recommend

HelloI have been a customer of Massage Envy for over a yearI am a member and the first couple months I lived in Keizer so it was convienient for meMassage Envy at one point was short on therapists and I was unable to make appointments work with my schedule since I am a nurse and work nightsI use my benefits card to pay for the massages and since I got behind due to being charged but not receiving the massages the manager waived the charges for me so that I would be able to continue with the membershipAt one point he offered to cancel the membership as it became frustratingWhen he offered to cancel for me he also said they had just hired many new therapists so getting an apptwould be easyI opted to schedule appointments instead of cancel (BIG MISTAKE)!!! I moved (far enough away that it became difficult for me to get to KeizerI am out *** *** ** *** and I work in *** so I have no business to attend to in KeizerI asked to cancel and the manager was no longer sympathetic to my situation and states that I have not paid for a year yet so no I cannot cancelAgain, I use my benefits card but am behind because I am not receiving the massages that I have paid forI called and spoke with the manager yesterday (9/7/2017) and had many things to discuss1) I have now paid for a year so I need to cancel2) I need to schedule the remainder of the massages that I am owed3) I need receipt documentation from the payments made in May and June with the date the payment was madeThe manager stated that he would not cancel my membership until I was currentHe would provide me receipts for those months and if I want to get a massage I can pick up the receipts thenI agreed that I will bring the account current once I am able to fax in the receipts to my benefits card and a massage was scheduled for me on 9/8/at 10am
Today I drove to Keizer and checked in for my massageI was told by Ashley at the front counter that the manager states I was going to bring my account to currentI explained that No that was not the conversationI will be bringing it current once the receipt documentation is provided to meShe stated to head to the back and she would call the managerShe came to the back and asked me to come up front and explained to me that the manager states I need to bring the account current before I can receive a massageI, upset as anyone would be, stated that this is fing ***I drove all the way here based off of a conversation that the manager and I had the day beforeAt that time I asked that the manager get on the phone with meAshley stated no he will not be talking to me and I need to leaveI stated that I needed to have the receipts for the services (that have not yet been provided) and I will not leave until I speak with the managerShe states to me that I can just sit there then because the manager will not be speaking with meI asked for a number to someone above her managerShe pointed to a plaque above her with Jim DeWeese numberI took the number down and left him a message on the answering machine that picked upAfter about minutes the manager called the store to speak with meI stated that our conversation on the phone was very different then what he is asking his staff to tell me and that he needs to have the *** to call me or come in and talk to meThen he states that I should not question his man-hood and that I need not cuss his employees out (which I did not do, the cuss words I stated are above)I stated that I was not going to discuss that its not why I'm hereI DONT want this membership any longer and the customer service is incredibly poorI became upset and cried because why would I want to have a massage at a place as toxic as thisHe states he will take care of the membership for me (we will see)He stated he asked Ashley to give my my receiptsI asked what happens with the massages I am owedHe states I will not be able to get them since I am not bringing my account current
Before leaving, I attempted to apologize to Ashley for her receiving the brunt of my being incredibly upset and she would not look at me and stated I would be smart to get out of there and away from her
Im pretty sure that they cannot keep my money for services not providedI will take this as far as I need to if this is not resolved in a timely manner!
I also think that Ashley needs some serious customer service helpI have worked in customer service and still doShe needs to learn to deescalate a situation instead of escalate itI probably would not have been as upset with her had she not been so incredibly rude and tried to withhold receiptsI also don't find it appropriate at all that she would threaten me when I tried to apologizeMy and year old children behave better than her
What happened to "the customer is always right"? I still practice this even as a nurse!