Massage Envy

I wanted to write a detailed review so I can actually make people aware of how unprofessional this company isOne might assume that with a name like firefighters finest they have very high standards but our experience with them was nothing short of a nightmareI have called the company times and spoken to different people and they keep telling me they will call me back to resolve this but its been days and I haven't received a single call back and I don't anyone else spending their hard earned money to go through the same thing I did
First they damaged my wall and my door, wall I realized while they were there but my door I noticed after they had left
During the walk through I was told they would pack and move anything I needed them to do cause I was paying hourly but when the crew arrived they said " we are only movers and we cant pack stuff" so there itself I was a little taken aback but they had just entered my house I dint think it could get worse but it did
I was told all the furniture was going to be dismantled and shrink wrapped so when I saw them moving my large dining tables as is, I asked them to open it cause it was getting moved to a storage locker and the crew was like " that not how we are use to doing things" I finally had to put my foot down and say this is how I want it done cause its getting moved to another country and I need to save on spaceThey put up a fight every time I asked them to shrink up or do anythingWhen my mom who was helping me a year old women tried to give them instructions the crew was making jokes at herOne of the crew members was spitting everywhereThey dumped a $blanket in my recycling can and said one of my neighbors found and left it in there so that they would make me pay for it and said it dint belong to them when they had the exact same blankets on their truckThen when I asked to crew to use this free blanket that apparently my neighbors had found they guy picks it up and flings in my storage locker and says " Shes insisting on using this so here you go" and throws it on my stuff
Majority of our stuff was packed except for the big furniture and what we expected to take 5-hours took them hoursThe crew was wasting time talking to each and fighting me at every step and making fun of us every time we asked them to do anything I was so exhausted trying to deal with them that I even called the Manager in afternoon telling him that his crew was just unprofessional got his phone number when he came to drop off a TV kit that we had ordered when the move was scheduled that they had forgotten to put on the truckIt was series of thing one after another that is leading me to leave this review
THIS HAD BEEN ONE OF WORST MOVING COMPANIES I HAVE EVER DEALT WITHThe crew was disrespectful and unprofessionalWould not recommended them to anyone

This is in reference to customer *** ** ***. I spoke to the client the day she filed the complaint. She voiced her concerns and by the end of the conversation she rebooked another appointment with the massage therapist in which she had the first time she came and signed up for our
wellness agreement. Our policy states if you a client is running late they get the remainder of their appointment time as other clients are waiting for their session. If our therapist are running late they are to give full time. *** arrived for her appointment minutes late, she says she was aware of the policy but wanted what time she had. The therapist she had is not a conversationalist, (which most people don’t want to talk through the session) however this client was upset her kids were sick the night before and she was running late and our therapist didn’t show any empathy bout her situation. Our therapist told her of her time remaining and asked what areas of focus would she like ….the client responded “ don’t you have my file” the therapist said “ thing may have changed”. The therapist left the room for the client to get undressed, when she returned the client told the therapist she didn’t feel comfortable so she didn’t want the massage. I had two front desk associates working one of whom the client raved about and one she didn’t. She was charged the a cancellation fee of $because that is our policy, the therapist could have been booked with someone else. Her complaint was she thought she could cancel at any time but that’s not why she complained and refused service from the therapist. The therapist never began the actual session and the client ended it. We have to pay our therapist and based on her complaint of the contract that has nothing to do with the therapist compensation. She signed an agreement knowing she lives miles away, we would not sign someone up and then tell them they could cancel at any time. It states it all In writing and I can give a copy of the agreement where the client initialed and signed. To wrap up our conversation… the client said well maybe the therapist was having a bad day like I am, so what can we do. I said we can prebook you with the therapist you like for all your future appointments so we can ensure you get what you expect. She said that was great, we prebook her appointment and she is due in this week. Please if you have any other questions or concerns give me a call at *** Thank you, *** ***
*** ***
***
***

Perfection in every aspectExtremely conscientiousWilling to rearrange furniture if I didn’t like the first arrangementSo pleasant at all timesOur movers were Greg, Melvin & DanielCan’t go wrong with these guys

Initial Business Response /* (1000, 5, 2015/05/11) */
Contact Name and Title: ***, Franchisee
Contact Phone: XXXXXXXXXX
Contact Email: ***@massageenvy.com
This was submitted to the wrong Massage Envy locationWe can see in our computer system that *** *** was a member
at:
Massage Envy Spa - *** *** Park Diversey
***
*** XXXXX
(XXX) XXX-XXXX
Massage Envy is a franchise and all locations are independently owned and operatedThe owner of the *** *** Park Diversey location is not the same owner as the West Loop location, so this needs to be re-submitted to their location
Initial Consumer Rebuttal /* (2000, 7, 2015/05/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I would like to thank each of the firefighters for the fantastic job they did for usThey were absolutely the best!!! Very prompt, polite and cautious with each of our items in the moveI will always remember them and will definitely refer the Firefighters service to others
Thank you again for a job well done!

I was very pleased with Firefighters Finest when they moved me last weekendIt was a lady minute thing but they accommodated mePayton & Ricky both were very professional & friendly They had to sort through a storage unit to find the things to moveI would highly recommend them and will definitely use them again

Terrible management! rude and unwilling to cooperateI asked the owner to transfer my membership to a diff location and she said yes and will take daysdays pass still nothingThey refused to transfer itI had appointments going out months with a great therapist for med and I was told I needed to have my membership cancelled and restart at new locmgmt at Hudson made a mess of things, was a complete jerk in everywayAnd When I said I planned on cancelling in days and retaining my existing apptsThe mgr charged my account one monthly membership fee and inturn cancelled all my appointments off the schedule and refused to allow any use of appts at my paid member discount for the immediate day period which I was entitled toHe then gave orders at both Hudson and Stillwater locations to refuse any inquiry by phone or email and No appointments allowed for meThe guy is smug and wrong and needs to learn ethical business practicesTheir employee turn over rate is very high and below mgmt workers all complain about most managers thereThey also keep problems from the ownerAnd I think she is cluelessOne employee was in trouble for having me speak with the owner by phone early on and my asking the owner to transfer my membershipBEWARE, ITS A MONEY GRABBING BAD CREW RUNNING THE BUSINESS

Nice, polite, courteous hard workers My father had a medical emergency during the move The movers calmly called and relayed medical informationEven finishing the move while we rushed to the hospitalWe are very pleased with their work We would use them again

Firefighting's Finest helped us twice in a week moving large heavy items around our houseThe two crews were wonderful guysThey were fast, very friendly and careful with our itemsHighly recommend this company!

Very positive experience from start to finishThorough checklist before moving day to ensure a realistic quote and correct materialsWe have moved three times in three years, and this company is by far the best we’ve used

I have had a massage envy membership for a few years now and am trying to cancel (I am not in a contract, but a voluntary membership) I have approximately prepaid massages on my account - I am being told if I cancel the $a month membership I lose every prepaid on my account within days Now, I clearly cannot go get a massage every day to use these that have already been paid for By cancelling ongoing charging I should in NO way lose what I have already paid for! Also I have gone in and spoken about this different timesa different person was at the desk each timeand each time was told there are no notes on the account that I have ever inquired about/ attempted to cancel The last time I was told a manager would be in contactthis was over two weeks agoI have heard nothingI have paid this company for YEARSnow I just lose all that money?? I don't get to use what I paid for? That is ridiculous

Reg: *** ***: To whom it may concern, I have spoken to Mr*** again today January 10th, I have asked Mr*** to provide a copy of his bank statement showing that he was charged $for JanuaryWe have no record of Mr*** being charged, and I have attached a copy of his purchase history for your reviewOnce we receive a copy of this information, and he was in fact charged we will be happy to fix thisAlso, I talked to Mr*** about what we were willing to do to helpI offered to transfer wellness massages out to anyone he would like at no additional feeMr*** stated that this wouldn’t help, and he doesn’t want anything from us and will not be back for any massagesI let Mr*** know he will need to let me know if he does in fact want to transfer any massages out, but he will need to let me know as soon as possible before his massages expireAt the time of the call, he did not want any massages transferredI explained to Mr*** that this is breaking a corporate policy, but we are here to help him and we want to make his experience betterAll of our members are treated equally, no matter the age, we make sure all of our clients who decide to become members with us understand our wellness agreement and ask if they have any questions at all while they are joiningWe appreciate each individual that comes into our business and our goal is to make sure everyone feels their bestWe do hope that Mr*** will give us the chance to help him in this situation, but until he lets us know what he would like to do there is nothing more we can do at this timeI have also attached for you’re review, a copy of our cancelation form that Mr*** signed and agreed to the terms of this as wellAs stated before, we are willing to help Mr***, we just hope he will allow us to work with himIf you have any questions, or concerns please feel free to contact me Thank you, Emelie L*** Clinic Manager***

***, I have left messages on your voicemail You will have until 11/30/to use your member services and will not be charged any other dues You can also use them toward our wonderful facials Have a great day!

***, I did refund of your membership fees and froze your account for you I just need a doctors note stating that you can not receive massages so I can cancel your Wellness program You can also receive facials if massages do not work for you Please let me know what else I can
do for you, you can email me at ***

Hello,
The Gift Card used for *** ***'s appointment on 7/17/was ***This Gift Card was purchased by a Massage Envy Spa member on 12/07/for $99.00.
Our Gift Cards are purchased for a dollar amount and can be used to purchase any service or retail item provided by a Massage Envy Spa location, in addition to gratuities for services renderedWe do not pre-load services on our Gift Cards as prices vary by location and prices vary by member vsnon-member, unless it is a Complimantary Card and it states the complimantary service on the Complimantary Card (Complimantary Cards are not available for purchase)A Massage Envy Spa Gift Card can be used for the dollar value that it was purchased for.
The Gift Card *** was purchased for $When it was purchased, there was a limited time promotion for a discount on our introductory ratesIf you are a first time guest to Massage Envy, you will be given an Introductory discountThe Introductory price massage hour is $and the Facial hour is $Massage Envy Spa had a limited time promotion for $off the Introductory Massage and Facial bundle (regular bundled price 109.99)The promotion was titled as "Spa Package" and gift cards purchased during the promotion had a "Spa Package" sticker placed on itAnyone purchasing gift cards during that time, was informed of the expiration date of the promotion, however the value they paid for the card would never expire.
*** has been to Massage Envy multiple times and has received the Introductory price for each the massage and facialSince *** is not a Massage Envy Spa member, she pays the non-member rates:
60-Minute Customized Massage Non-Member: $60-Minute Healthy Skin Facial Non-Member: $Since the Gift Card was purchased, Massage Envy Spa had a $increase*** used her $gift card towards her $hour massage appointment.
If you need any further information or have any questions, please let me know.
Thank you,
*** ***
Business Manager
Massage Envy Spa - Costa Mesa
Harbor Blvd Suite G-Costa Mesa CA ** *** ***

Charged each month after I informed multiple employees that I could no longer get massages due to health reasons
The first week of June 2018, I had my last massageI informed an employee that I was about to have multiple surgeries and wanted out of my membershipI was told that she would get it taken care ofA month later, I received another charge and called to speak to another employeeShe said that I had to pay another month and then she would get it taken care ofA third month in a row, they have attempted to collect the $membership fee from meThis time, I was told that there's were forms I have to fill out and o have to get documentation from my doctorI have no problem getting documentation from my doctor but I now have massages that I cannot use on my account because the other employee says did not follow their own policyI was also told days ago that I would receive a call back from management and this call never took placeI want my membership cancelled for go

We have used the Firefighting's Finest on multiple moves and have had nothing but positive experiences

I can’t speak highly enough about the group of young men who moved us We were impressed w/how timely, fast and efficient they wereThey knew what they were doingfrom unhooking to rehooking washer, dryer, refrigerators and sleep number beds to moving heavy entertainment centers and furniture We were especially impressed by how respectful, well mannered and willing to please they all were
I can’t speak highly enough of them

We made a move from a first floor apartment into a bedroom condo The move was the best we have ever had They communicated en route so that we knew exactly when to expect their arrival They were both highly efficient friendly and courteousThey did an amazing job in extreme heat conditionsThe move was completed in record time and everything arrived safely Just a great moving experienceCan't recommend highly enough

The most professional, efficient, and courteous, company I've worked with to dateI have moved MANY times and by far best experience everI recommend whole heartily