Maverick by Logan Paul

***- When a coupon code is applied to an order, you will be able to see the discount in your cart prior to completing your purchaseIt looks as if our customer service asked several times for you to provide the code that you state you were given, which you were unable to provideWithout providing the code that you received, we are unable to refund a discount amountI have attached the screen shots of your multiple conversations with out customer service departmentAll codes that are promoted or given to a customer during a purchase is clearly stated in the cart and at checkoutFor any promotion discount, any customer would have to input the discount code into the specified discount code boxThis is the same across most all retail websitesWe apologize that we cannot retroactively refund your order the $without the code that you state you receivedThat was clearly stated to you by our customer service teamIn no way, are our "discount codes" meant to mislead children as you state both in your complaint and in your emails to Customer serviceThank you, Alaina

[redacted] [redacted] Subject: Fwd: You have a new message from the Revdex.com of Central Ohio in regards to your complaint # [redacted] After contacting you, the company cancelled my order and said they would issue a refundIf I don't receive it, I will let you knowThanks

Customer requested a refund on 9/27/A full refund of $was processed on 9/28/Customer was advised refunds take 5-business days to appear on your statement depending on your bankThe length of time it takes for a refund to process once we have sent it is entirely up to the customers bank

I apologize, but I gave bad information on this the first timeUpon digging into the tracking, the package was refused by the customer and returned to us on 9/16/The customer was refunded their costThank you,Chuck H***MD Media###-###-####[email protected] forwarded message:From: Chuck Holmes Subject: Complaint #12368566Date: September 27, at 9:36:AM EDTTo: [email protected] Morning, I am writing to respond to complain #The customer’s order was delay due to an unforeseen manufacturing issueOur website stated when the customer purchased the product that it would ship after 8/24/17, they received their product on 9/16/(USPS tracking [redacted] [redacted] 1)The customer has been refunded the cost of the merchandise for their delayAny questions please let me knowThank you,Chuck HolmesMD Media###-###-####[email protected]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***

Hi ***- I wanted to follow up with you on this issueI apologize for the way in which this matter was handled and that the proper lines of communication was not deliveredThis specific backpack was for sale as a Preorder that would ship on or after August 26thThe demand was so high for this backpack that more than half were on backorder by the time that Aug 26th came aroundThere was an email sent stating that some orders would be delayed 2-weeks but it is my understanding that most of the emails ended up in junk mail and came from a no reply senderThat being said, it does not make this issue any less frustrating or any less unacceptableI see that your order was delivered on September 23thIt is my understanding that since then, this issue was never addressed by our customer service team and for that I apologizeI would like to refund the full purchase amount of your order at this timeThe payment method was via PayPal and the time allotted to refund has passedI can either issue a gift card or send the full amount to the email on file via PayPal Please advise on how you would like to proceedThank you and again, my apologies for the way this was handledAlaina

Hi ***,Thank you for taking the time to speak with me todayI'm sincerely sorry for the extreme delay with your order and the lack of communication from our teamThat shouldn't happenI've gone ahead and refunded your most recent order including shipping costs, which comes out to $ That refund will take anywhere from 2-business days to appear on your statement depending on your bank.I've also created a gift card for $that should've just been sent to your email containing the gift card codeIf the gift card code did not come through, please let me know and I can send you it directlyAs I mentioned on the phone, we've been working on a lot of improvements to our internal systems to make sure things like this do not happen in the future and I am very sorry for the delays and issues with your orderLastly, please let me know if I can be of any more assistance and I'd be more than happy to helpPlease do not hesitate to call my personal cell phone at the number listed below or email me directly if you have any questions at allBest,Casey

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, Jennifer H***

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***

Hi [redacted] ,Thank you for taking the time to speak with me todayI'm sincerely sorry for the extreme delay with your order and the lack of communication from our teamThat shouldn't happenI've gone ahead and refunded your entire order including shipping costs, which comes out to $129.95.I've also created a gift card for $that should've just been sent to your email containing the gift card codeIf the gift card code did not come through, please let me know and I can send you it directlyAs I mentioned on the phone, we've been working on a lot of improvements to our internal systems to make sure things like this do not happen in the future and I am very sorry for the delays and issues with your orderLastly, please let me know if I can be of any more assistance and I'd be more than happy to helpPlease do not hesitate to call my personal cell phone at the number listed below or email me directly if you have any questions at allBest,Casey

Thank you for taking the time to speak with me todayI'm sincerely sorry for the extreme delay with your order and the lack of communication from our teamThose things shouldn't happenI've gone ahead and refunded your entire order including shipping costs, which comes out to $63.95, to your card ending in ***The refund should take 2-business days (normally less) to appear on your statement depending on your bankI've also created a gift card for $that should've just been sent to your email containing the gift card codeIf the gift card code did not come through, please let me know and I can send you it directlyAs I mentioned on the phone, we've been working hard on a lot of improvements to our internal systems to make sure things like this do not happen in the future and I am very sorry for the delays and issues with your orderI appreciate you giving me feedback on the phone in regards to your experience as wellI'll be sure to take that feedback and make any necessary changes to our systems and processes to reflect the feedbackPlease let me know if I can be of any more assistance and I'd be more than happy to helpDo not hesitate to call my personal cell phone at the number listed below or email me directly if you have any questions at all!Best,Casey

Hi ***Thank you for your efforts.I have emailed Casey and Beverly at MavericksHave given my email and contacts which they do have as per my orders.To date I have had no response.This is my mail.I’m happy to contact them.I do not have a numberThis is my number + [redacted] .Thank you[redacted]

[redacted] - I wanted to follow up with matter and to address any additional outstanding concerns. It looks as if your order was refunded on 10/10/2017 and listed as a shipping delay and the support ticket was closed at that time. Are there any other concerned that I can address at this... time? I apologize for the delay in the shipping of this item. This item went on backorder and caused severe shipping delays during the month of September. Thank you, Alaina

Hi ***,Thank you for taking the time to speak with me todayI'm sincerely sorry for the issues with the delivery on your order and how it was handledI've gone ahead and refunded your complete original order including shipping costs, which comes out to $88.95, to your card ending in *** The refund should take anywhere from to business days to appear on your statement, depending on your bankThe original tracking number, for reference, was [redacted] I've created a gift card for $that should've just been sent to your email containing the gift card codeIf the gift card code did not come through, please let me know and I can send you it directlyAs I mentioned on the phone, we've been working on a lot of improvements to our internal systems to make sure things like this do not happen in the future and I am very sorry for the delays and issues with your orderLastly, please let me know if I can be of any more assistance and I'd be more than happy to helpPlease do not hesitate to call my personal cell phone at the number listed below or email me directly if you have any questions at allBest,Casey

Hi ***!Thank you for taking the time to speak with me tonightI'm sincerely sorry for the extreme delay with your order, the lack of communication from our team, and the wrong item being shippedThose issues should never happen alone, let alone all at once.To summarize everything discussed on the phone, I've gone ahead and refunded your complete original order including shipping costs, which comes out to $Normally domestic refunds process in a business day or two but can sometimes take longerIf for some reason the refund isn't appearing after five days or so, just shoot me an email, call, or text and I'll look into it and make sure it's properly credited I've also created the gift card for $that should've just been sent to your email containing the gift card codeIf the gift card code did not come through, please let me know and I can send you it directlyAs mentioned, this gift card never expires and can be used in conjunction with any promotions we run in the future I truly appreciate you taking the time to speak with me tonight and allowing me to check over everything as well as letting me know areas we can improve uponWe've been working super hard on a lot of improvements to our internal systems to make sure things like this don't happen in the futureYou spent your hard earned money on our products and for the order not to show up with no explanation is never okayPlease let me know if I can be of any more assistance and I'd be more than happy to helpDo not hesitate to call my personal cell phone at the number listed below or email me directly if you have any questions at all or need help with future ordersBest,Casey

Hi [redacted] ,My name is Casey and I'm with Maverick by Logan PaulI'm emailing in regards to a complaint we received through the Revdex.com.That being said, I have tried to call you a few times over the last few days but was unable to get throughI would really appreciate the chance to speak with you on the phone and make sure that we can make everything right and get things sorted outPlease just let me know a good phone number and time to give you a call - I want to make things rightWe stand by our products and services 100% and I will do whatever it takes to remedy the situation and make sure you are satisfiedThank you and have a good day!Best,Casey

Hi [redacted] ,My name is Casey and I'm with Maverick by Logan Paul. I'm emailing in regards to a complaint we received through the RevDex.com.That being said, I have tried to call you a over the last few days but was unable to get through. I would really appreciate the chance to... speak with you on the phone and make sure that we can make everything right and get things sorted out. Please just let me know a good phone number and time to give you a call - I want to make things right. We stand by our products and services 100% and I will do whatever it takes to remedy the situation and make sure you are satisfied. Thank you and have a good day!Best,Casey

Hi [redacted] ,My name is Casey and I'm with Maverick by Logan PaulI'm emailing in regards to a complaint we received through the Revdex.comThat being said, I have tried to call you a over the last few days but was unable to get throughI would really appreciate the chance to speak with you on the phone and make sure that we can make everything right and get things sorted outPlease just let me know a good phone number and time to give you a call - I want to make things rightWe stand by our products and services 100% and I will do whatever it takes to remedy the situation and make sure you are satisfiedThank you and have a good day!Best,Casey

Hi [redacted] - I wanted to follow up with this issue to ensure that you received the refund as well as a tracking number for the new replacement backpackI also wanted to offer my apologies for all of the trouble that you had in trying to get help with your orderOver the last months, we have been working on getting our customer service in house all well as reducing our response times to less than hoursI understand that you spent a great deal of your time trying to get a response from our customer service and the frustration that it has caused youI hope that Erin was able to accommodate your needs last week and that we were able to answer and address any outstanding issuesAgain, I apologize for the way in which this matter was handledThank you, Alaina