Maverick by Logan Paul

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

I apologize, but I gave bad information on this the first time. Upon digging into the tracking, the package was refused by the customer and returned to us on 9/16/17. The customer was refunded their cost. Thank you,Chuck H[redacted]MD Media###-###-####[email protected] forwarded message:From: Chuck Holmes <[email protected]>Subject: Complaint #12368566Date: September 27, 2017 at 9:36:38 AM EDTTo: [email protected] Morning, I am writing to respond to complain #12368566. The customer’s order was delay due to an unforeseen manufacturing issue. Our website stated when the customer purchased the product that it would ship after 8/24/17, they received their product on 9/16/17 (USPS tracking 94[redacted]2[redacted]1). The customer has been refunded the cost of the merchandise for their delay. Any questions please let me know. Thank you,Chuck HolmesMD Media###-###-####[email protected]

Hi [redacted],Thank you for taking the time to speak with me today. I'm sincerely sorry for the extreme delay with your order and the lack of communication from our team. That shouldn't happen. I've gone ahead and refunded your complete original order including shipping costs, which comes out to...

$77.95, to your PayPal account. I've created a gift card for $25 that should've just been sent to your email containing the gift card code. If the gift card code did not come through, please let me know and I can send you it directly. As I mentioned, we've been working on a lot of improvements to our internal systems to make sure things like this do not happen in the future and I am very sorry for the delays and issues with your order. Lastly, please let me know if I can be of any more assistance and I'd be more than happy to help. Please do not hesitate to call my personal cell phone at the number listed below or email me directly if you have any questions at all. Best,Casey

It is obvious that this company is very shoddy to say the least.  It is no surprise to me that this business did not respond because the other sources I asked help from got the same treatment.  However, whenever I shop online and pay for my order I always use PayPal as they guarantee that...

your funds will be returned.  Needless to say, they also sent this business an email and of course they did not respond so PayPal will be returning my money to me.Again, thank you for your assistance.

Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

[redacted], I wanted to follow up in regards to this issue. It looks like the support ticket was closed on 11/9/2017 and at that time you were satisfied with the correspondence and resolution with Erin. Please let me know if these is anything additional that I can assist you with at this time. Thank you!Alaina

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

Customer requested a refund on 9/27/17. A full refund of $199.90 was processed on 9/28/27. Customer was advised refunds take 5-7 business days to appear on your statement depending on your bank. The length of time it takes for a refund to process once we have sent it is entirely up to the customers...

bank.

Thank you for taking the time to speak with me today. I'm sincerely sorry for the extreme delay of the exchange. That shouldn't happen. I've gone ahead and refunded your complete original order including shipping costs, which comes out to $63.95, to your card. The refund should take anywhere...

from 3 to 5 business days to appear on your statement, depending on your bank. I've created a new order for the two shirts as well. This new order number is [redacted]. The new items will ship in a few days. I've created a gift card for $25 that should've just been sent to your email containing the gift card code. If the gift card code did not come through, please let me know and I can send you it directly. We've been working on a lot of improvements to our internal systems to make sure things like this do not happen in the future and I am very sorry for the delays and issues with your order. Lastly, please let me know if I can be of any more assistance and I'd be more than happy to help. Please do not hesitate to call my personal cell phone at the number listed below or email me directly if you have any questions at all. Best,Casey

Delivery was delayed on the customers product due to unforeseen manufacturing delays. It stated on our site that the product would ship after 8/24/17, this customers product was delivered on 9/7/17 (USPS tracking # [redacted]). The customer has been refunded the cost of the...

merchandise for their trouble. Any questions please let me know. Thank you,Chuck H[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

Hi [redacted],Thank you for taking the time to speak with me today. I'm sincerely sorry for the extreme delay with your order and the lack of communication from our team. That shouldn't happen. I've gone ahead and refunded your complete original order including shipping costs, which comes out to...

$77.95, to your card ending in 6149. I've also created a gift card for $25 that should've just been sent to your email containing the gift card code. If the gift card code did not come through, please let me know and I can send you it directly. As I mentioned, we've been working on a lot of improvements to our internal systems to make sure things like this do not happen in the future and I am very sorry for the delays and issues with your order. Lastly, please let me know if I can be of any more assistance and I'd be more than happy to help. Please do not hesitate to call my personal cell phone at the number listed below or email me directly if you have any questions at all. Best,Casey

Hi [redacted],My name is Casey and I'm with Maverick by Logan Paul. I'm emailing in regards to a complaint we received through the Revdex.com.That being said, I have tried to call you a few times over the last few days but was unable to get through. I would really appreciate the chance to...

speak with you on the phone and make sure that we can make everything right and get things sorted out. Please just let me know a good phone number and time to give you a call - I want to make things right. We stand by our products and services 100% and I will do whatever it takes to remedy the situation and make sure you are satisfied. Thank you and have a good day!Best,Casey

Hi [redacted],My name is Casey and I'm with Maverick by Logan Paul. I'm emailing in regards to a complaint we received through the Revdex.com.That being said, I have tried to call you a few times over the last few days but was unable to get through. I would really appreciate the chance to...

speak with you on the phone and make sure that we can make everything right and get things sorted out. Please just let me know a good phone number and time to give you a call - I want to make things right. We stand by our products and services 100% and I will do whatever it takes to remedy the situation and make sure you are satisfied. Thank you and have a good day!Best,Casey

Hi [redacted]- I wanted to follow up with this issue to ensure that you received the refund as well as a tracking number for the new replacement backpack. I also wanted to offer my apologies for all of the trouble that you had in trying to get help with your order. Over the last 2 months, we have...

been working on getting our customer service in house all well as reducing our response times to less than 10 hours. I understand that you spent a great deal of your time trying to get a response from our customer service and the frustration that it has caused you. I hope that Erin was able to accommodate your needs last week and that we were able to answer and address any outstanding issues. Again, I apologize for the way in which this matter was handled. Thank you, Alaina

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.   Please note, Casey at Maverick did all he possibly could to resolve this matter. He went above and beyond to rectify the situation and I am not only satisfied with the resolution and I am happy with the customer service I have just received from Maverick.  I will remain a Maverick customer and based on their quick and professional response I will recommend them to others!Thank you for your assistance in solving this matter!
Regards,
[redacted]

Hi [redacted],My name is Casey and I'm with Maverick by Logan Paul. I'm emailing in regards to a complaint we received through the Revdex.com.That being said, I have tried to call you a few times over the last few days but was unable to get through. I would really appreciate the chance to...

speak with you on the phone and make sure that we can make everything right and get things sorted out. Please just let me know a good phone number and time to give you a call - I want to make things right. We stand by our products and services 100% and I will do whatever it takes to remedy the situation and make sure you are satisfied. Thank you and have a good day!Best,Casey

Hi [redacted]Thank you for your efforts.I have emailed Casey and Beverly at Mavericks. Have given my email and contacts which they do have as per my orders.To date I have had no response.This is my mail.I’m happy to contact them.I do not have a number. This is my number +[redacted].Thank you.[redacted].

Hi [redacted],Thank you for taking the time to speak with me today. I'm sincerely sorry for the extreme delay with your order and the lack of communication from our team. That shouldn't happen. I've gone ahead and refunded your entire order including shipping costs, which comes out to $129.95.I've...

also created a gift card for $25 that should've just been sent to your email containing the gift card code. If the gift card code did not come through, please let me know and I can send you it directly. As I mentioned on the phone, we've been working on a lot of improvements to our internal systems to make sure things like this do not happen in the future and I am very sorry for the delays and issues with your order. Lastly, please let me know if I can be of any more assistance and I'd be more than happy to help. Please do not hesitate to call my personal cell phone at the number listed below or email me directly if you have any questions at all. Best,Casey