Maverick by Logan Paul

Hi ***,Thank you for taking the time to speak with me todayI'm sincerely sorry for the extreme delay with your order and the lack of communication from our teamThat shouldn't happen. I've gone ahead and refunded your complete original order including shipping costs, which comes out to
$26.00, to your card ending in It'll take 3-business days or so to appear on your statement depending on your bank. I've created a gift card for $that should've just been sent to your email containing the gift card codeIf the gift card code did not come through, please let me know and I can send you it directly. We've been working on a lot of improvements to our internal systems to make sure things like this do not happen in the future and I am very sorry for the delays and issues with your order. Lastly, please let me know if I can be of any more assistance and I'd be more than happy to helpPlease do not hesitate to call my personal cell phone at the number listed below or email me directly if you have any questions at all. Best,CaseyTell us why here

complaint ID *** *** *** ***) Wed, 12/27/1:pm The company has agreed to refund me minus shipping and handlingThank you

update a complaint*** *** I've been trying to update a complaint and it won't allow me toMy issue was resolved and I received the merchandise, so I just wanted to update itThe # is ***Thank you.*** ***

HelloWe are very sorry to hear that this has happened to one of our customersWe are currently in the process of sending a replacement shirt and refunding this orderOrder # ***

In regards to my complaint, I received a phone call from this company on October 3rd, 2017, apologizing and explaining why I was unable to track my packageI am very satisfied with the call from Casey; and the results during our conversationFor a company that has not been in business very long and are still working out the kinks, I wish them luck and do plan on ordering from them again

Hi ***,Thank you for taking the time to speak with me todayI'm sincerely sorry for the issues with the delivery on your order and how it was handled. I've gone ahead and refunded your complete original order including shipping costs, which comes out to $55.95, to your cardThe refund
should take anywhere from to business days to appear on your statement, depending on your bank. I'm happy to hear the order finally arrivedThe tracking number for reference is: ***I've created a gift card for $that should've just been sent to your email containing the gift card codeIf the gift card code did not come through, please let me know and I can send you it directly. We've been working on a lot of improvements to our internal systems to make sure things like this do not happen in the future and I am very sorry for the delays and issues with your order. Lastly, please let me know if I can be of any more assistance and I'd be more than happy to helpPlease do not hesitate to call my personal cell phone at the number listed below or email me directly if you have any questions at all. Best,Casey

Hi ***,My name is Casey and I'm with Maverick by Logan PaulI'm emailing in regards to a complaint we received through the Revdex.com.That being said, I have tried to call you a few times over the last few days but was unable to get throughI would really appreciate the chance to
speak with you on the phone and make sure that we can make everything right and get things sorted out. Please just let me know a good phone number and time to give you a call - I want to make things rightWe stand by our products and services 100% and I will do whatever it takes to remedy the situation and make sure you are satisfied. Thank you and have a good day!Best,CaseyTell us why here

***, I am following up with this complaint/issueI have attached screenshots of where we have refunded your credit cardIf you are stating that you still have not received the refund let me knowOn our end, it is showing a refund and the funds were deducted from our accountIf the refund has still not hit your card, we can possibly refund in a different route via PayPal or a gift card. Please advise on this issue. Thanks! Alaina

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

Thank you for taking the time to speak with me todayI'm sincerely sorry for the extreme delay with your order and the lack of communication from our teamThat shouldn't happen. I've gone ahead and refunded your complete original order including shipping costs, which comes out to $111.95, to
your card ending in ***. I've also created a gift card for $that should've just been sent to your email containing the gift card codeIf the gift card code did not come through, please let me know and I can send you it directly. As I mentioned, we've been working on a lot of improvements to our internal systems to make sure things like this do not happen in the future and I am very sorry for the delays and issues with your order. Lastly, please let me know if I can be of any more assistance and I'd be more than happy to helpPlease do not hesitate to call my personal cell phone at the number listed below or email me directly if you have any questions at all. Best,Casey

Hi ***,Thank you for taking the time to speak with me todayI'm sincerely sorry for the extreme delay with your order and the lack of communication from our teamIt's also unacceptable that the backpack arrived damagedThat shouldn't happen. I've gone ahead and refunded $from your original order to your card number ending in *** and created a new order replacement for Yeti Maverick backpack. I've also created the gift card for $that should've just been sent to your email containing the gift card codeIf the gift card code did not come through, please let me know and I can send you it directly. As I mentioned, we've been working on a lot of improvements to our internal systems to make sure things like this do not happen in the future and I am very sorry for the delays and issues with your order. Lastly, please let me know if I can be of any more assistance and I'd be more than happy to helpPlease do not hesitate to call my personal cell phone at the number listed below or email me directly if you have any questions at all. Best,Casey

Hi ***,Thank you for taking the time to speak with me todayI'm sincerely sorry for the extreme delay with your order and the lack of communication from our teamThat shouldn't happen. I've gone ahead and refunded your entire order including shipping costs, which comes out to $70.95.I've
also created a gift card for $that should've just been sent to your email containing the gift card codeIf the gift card code did not come through, please let me know and I can send you it directly. As I mentioned on the phone, we've been working on a lot of improvements to our internal systems to make sure things like this do not happen in the future and I am very sorry for the delays and issues with your order. Lastly, please let me know if I can be of any more assistance and I'd be more than happy to helpPlease do not hesitate to call my personal cell phone at the number listed below or email me directly if you have any questions at all. Best,Casey

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI appreciate them taking the time to try to make things right with the customers. In my complaint, I stated in the 'desired outcome' what I thought SHOULD happen above and beyond me receiving my orderI didn't ask for any compensation, but I wanted to make sure this didn't continue to happen to other customers. I am satisfied they are trying to implement those suggestions and changes so other customers wont have the same problems I did
Regards,
*** ***

*** *** *** )Fri, 10/20/12:pmHello,The business I was having issues with, Maverick by Logan Paul, worked directly with me to resolve the issueCan the complaint be updated to reflect this?Thank you,*** ***
***

Hi ***,Thank you for taking the time to speak with me todayI'm sincerely sorry for the extreme delay with your order and the lack of communication from our teamThat shouldn't happen. I've gone ahead and refunded your complete original order including shipping costs,
which comes out to $77.95, to your MasterCard ending in ***The refund will take 2-business days to appear on your statement depending on your bank. I've created a new order for the Vinyl backpack as wellThis new order number is ***The backpack will ship in a few days. I've created a gift card for $that should've just been sent to your email containing the gift card codeIf the gift card code did not come through, please let me know and I can send you it directly. We've been working on a lot of improvements to our internal systems to make sure things like this do not happen in the future and I am very sorry for the delays and issues with your order. Lastly, please let me know if I can be of any more assistance and I'd be more than happy to helpPlease do not hesitate to call my personal cell phone at the number listed below or email me directly if you have any questions at all. Best,

Hi ***,My name is Casey and I'm with Maverick by Logan PaulI'm emailing in regards to a complaint we received through the Revdex.com.That being said, I have tried to call you a few times over the last few days but was unable to get throughI would really appreciate the chance to
speak with you on the phone and make sure that we can make everything right and get things sorted out. Please just let me know a good phone number and time to give you a call - I want to make things rightWe stand by our products and services 100% and I will do whatever it takes to remedy the situation and make sure you are satisfied. Thank you and have a good day!Best,Casey

Hi ***,Thank you for taking the time to speak with me todayI'm sincerely sorry for the extreme delay on your orderThat should never happen and is not okay.I've gone ahead and refunded your complete original order including shipping costs, which comes out to $77.95, to your cardThe refund
should take anywhere from to business days to appear on your statement, depending on your bank. I've created a new order for the backpack as wellThis new order number is ***The new backpack will ship in a few days. I've created a gift card for $that should've just been sent to your email containing the gift card codeIf the gift card code did not come through, please let me know and I can send you it directly. We've been working on a lot of improvements to our internal systems to make sure things like this do not happen in the future and I am very sorry for the delays and issues with your orderYou spent your hard earned money on a backpack and for it to not show up with no explanation is absolutely not okay. Lastly, please let me know if I can be of any more assistance and I'd be more than happy to helpPlease do not hesitate to call my personal cell phone at the number listed below or email me directly if you have any questions at all. Best,Casey Best,Casey

Hi ***My name is Casey and I'm with Maverick by Logan PaulI'm emailing in regards to a complaint we received through the Revdex.com.That being said, I have tried to call you a few times over the last few days but was unable to get throughI would really appreciate the chance to
speak with you on the phone and make sure that we can make everything right and get things sorted out. Please just let me know a good phone number and time to give you a call - I want to make things rightWe stand by our products and services 100% and I will do whatever it takes to remedy the situation and make sure you are satisfied. Thank you and have a good day!Best,Casey

Hi ***,Thank you for taking the time to speak with me todayI'm sincerely
sorry for the extreme delay with your order and the lack of communication from our teamThat shouldn't happen. I've gone ahead and refunded your complete original order including shipping costs, which comes out to $77.95, to your card ending in The refund will take 2-business days to appear on your statement depending on your bank. I've created a new order for the Vinyl backpack as wellThis new order number is ***The backpack will ship in a few days. I've created a gift card for $that should've just been sent to your email containing the gift card codeIf the gift card code did not come through, please let me know and I can send you it directly. We've been working on a lot of improvements to our internal systems to make sure things like this do not happen in the future and I am very sorry for the delays and issues with your order. Lastly, please let me know if I can be of any more assistance and I'd be more than happy to helpPlease do not hesitate to call my personal cell phone at the number listed below or email me directly if you have any questions at all. Best,Casey

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meThey’ve now been extremely helpful in rectifying the situation
Regards,
*** ***