Maverick by Logan Paul

Hi [redacted],My name is Casey and I'm with Maverick by Logan Paul. I'm emailing in regards to a complaint we received through the Revdex.com.That being said, I have tried to call you a over the last few days but was unable to get through. I would really appreciate the chance to...

speak with you on the phone and make sure that we can make everything right and get things sorted out. Please just let me know a good phone number and time to give you a call - I want to make things right. We stand by our products and services 100% and I will do whatever it takes to remedy the situation and make sure you are satisfied. Thank you and have a good day!Best,Casey

Hi [redacted],Thank you for taking the time to speak with me today. I'm sincerely sorry for the issues with the delivery on your order and how it was handled. I've gone ahead and refunded your complete original order including shipping costs, which comes out to $88.95, to your card ending in [redacted]....

The refund should take anywhere from 3 to 5 business days to appear on your statement, depending on your bank. The original tracking number, for reference, was [redacted]. I've created a gift card for $25 that should've just been sent to your email containing the gift card code. If the gift card code did not come through, please let me know and I can send you it directly. As I mentioned on the phone, we've been working on a lot of improvements to our internal systems to make sure things like this do not happen in the future and I am very sorry for the delays and issues with your order. Lastly, please let me know if I can be of any more assistance and I'd be more than happy to help. Please do not hesitate to call my personal cell phone at the number listed below or email me directly if you have any questions at all. Best,Casey

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

Hi [redacted],Thank you for taking the time to speak with me today. I'm sincerely sorry for the extreme delay with your order and the lack of communication from our team. That shouldn't happen. I've gone ahead and refunded your complete original order including shipping costs, which comes out to...

$111.95, to your [redacted] account. I've also created a gift card for $25 that should've just been sent to your email containing the gift card code. If the gift card code did not come through, please let me know and I can send you it directly. As I mentioned, we've been working on a lot of improvements to our internal systems to make sure things like this do not happen in the future and I am very sorry for the delays and issues with your order. Lastly, please let me know if I can be of any more assistance and I'd be more than happy to help. Please do not hesitate to call my personal cell phone at the number listed below or email me directly if you have any questions at all. Best,Casey

[redacted] 
[redacted]To Whom it may concern - I did finally get an email that I will be getting a refund - see attached - I havent gotten the...

refund yet but I will advise if / when I doThank you for your assistance with this matter.
[redacted]

[redacted]- I wanted to follow up with you on this matter because I see the refund was given but I am not sure if your children were sent the correct shirts as you have mentioned in your last response. I am going to go ahead and refund the whole purchase cost at this time but please let me know if you in fact, did receive the correct shirt and if not we can fix this issue as well. it may take up to 5 business days to see the refund. I refunded it back to the card on file. I apologize again for this delay and error. Thank you! Alaina

Hi [redacted]!Thank you for taking the time to speak with me tonight. I'm sincerely sorry for the extreme delay with your order, the lack of communication from our team, and the wrong item being shipped. Those issues should never happen alone, let alone all at once.To summarize everything discussed on the...

phone, I've gone ahead and refunded your complete original order including shipping costs, which comes out to $60.15. Normally domestic refunds process in a business day or two but can sometimes take longer. If for some reason the refund isn't appearing after five days or so, just shoot me an email, call, or text and I'll look into it and make sure it's properly credited.  I've also created the gift card for $25.00 that should've just been sent to your email containing the gift card code. If the gift card code did not come through, please let me know and I can send you it directly. As mentioned, this gift card never expires and can be used in conjunction with any promotions we run in the future.  I truly appreciate you taking the time to speak with me tonight and allowing me to check over everything as well as letting me know areas we can improve upon. We've been working super hard on a lot of improvements to our internal systems to make sure things like this don't happen in the future. You spent your hard earned money on our products and for the order not to show up with no explanation is never okay. Please let me know if I can be of any more assistance and I'd be more than happy to help. Do not hesitate to call my personal cell phone at the number listed below or email me directly if you have any questions at all or need help with future orders. Best,Casey

Ticket ID: [redacted]Fwd: [Maverick by Logan Paul] Re: Re: [Maverick by Logan Paul] Re: Re: [Maverick by Logan Paul] Re: Re: [Maverick by Logan Paul] Re: Re: [Maverick by Logan Paul] Re: Order #[redacted]...

[redacted]My refund still has not been returned to my credit card. This isunacceptable.

Good Morning, I am writing to respond to complain #[redacted]. The customer’s order was delay due to an unforeseen manufacturing issue. Our website stated when the customer purchased the product that it would ship after 8/24/17, they received their product on 9/16/17 (USPS tracking...

[redacted]). The customer has been refunded the cost of the merchandise for their delay. Any questions please let me know. Thank you,Chuck H[redacted]MD Media###-###-####[email protected]

Hi [redacted],Thank you for taking the time to speak with me today. I'm sincerely sorry for the extreme delay on your order. That should never happen and is not okay.It appears one of our representatives issued a full refund of $34.00 to your card yesterday on 10/2. The refund should take anywhere from 3...

to 5 business days to appear on your statement, depending on your bank. Here is the tracking number for the package that it scheduled to arrive Thursday: [redacted]. I've created a gift card for $25 that should've just been sent to your email containing the gift card code. If the gift card code did not come through, please let me know and I can send you it directly. We've been working on a lot of improvements to our internal systems to make sure things like this do not happen in the future and I am very sorry for the delays and issues with your order.Lastly, please let me know if I can be of any more assistance and I'd be more than happy to help. Please do not hesitate to call my personal cell phone at the number listed below or email me directly if you have any questions at all.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. The Logan Paul company has gone above and beyond to rectify the situation and Casey went out of his way to be helpful. Thank you for your help with this matter.
Regards,
[redacted]

[redacted], I wanted to follow up to ensure that you received everything that you were missing and that you had a satisfactory experience with Scott, our head of customer service. This remains as an open complaint with the Revdex.com so I wanted to follow up to see if I can assist in anyway. Please let me...

know if I can be of any help. I have attached the email correspondence between yourself and Scott for reference. Thank you!Alaina