Maverick by Logan Paul

Hi [redacted],I'm sincerely sorry for the extreme delay on your order. That should never happen and is not okay. It appears that once the item was dispatched to USPS, they lost it in transit at some point. The tracking number is: [redacted]. I will be emailing you directly to confirm the correct...

mailing address for the order and duplicating it free of charge. I've also refunded the entire order cost of $78 USD to your MasterCard. It should take 3-5 business days to appear on your statement depending on your bank.I have also created a gift card for $25 that should've just been sent to your email containing the gift card code. If the gift card code did not come through, please let me know and I can send you it directly. We've been working on a lot of improvements to our internal systems to make sure things like this do not happen in the future and I am very sorry for the delays and issues with your order. You spent your hard earned money on a our products and for them to not show up with no explanation is absolutely not okay.

Hi [redacted],My name is Casey and I'm with Maverick by Logan Paul. I'm emailing in regards to a complaint we received through the Revdex.com. That being said, I have tried to call you a over the last few days but was unable to get through. I would really appreciate the chance to speak...

with you on the phone and make sure that we can make everything right and get things sorted out. Please just let me know a good phone number and time to give you a call - I want to make things right. We stand by our products and services 100% and I will do whatever it takes to remedy the situation and make sure you are satisfied. Thank you and have a good day!Best,Casey

We have received the order but I have 2 issue with this still. 1. I paid $13.99 for shipping but was required by the post office to pay them $4.26 for the package2. The bookbag was broken. We paid $100 for a broken bookbag. Of course have email the company about the issue with no return email...

from Customer Service. Thank you.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Just for the record I wanted an exchange but customer service told me to be "notified" when the item would be in stock. If the website didnt say "restocking soon" I would not have waited 3 months to get this resolved. Please send the "Logang" youth shirt in large.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

Hi [redacted],My name is Casey and I'm with Maverick by Logan Paul. I'm emailing in regards to a complaint we received through the Revdex.com.That being said, I have tried to call you a few times over the last few days but was unable to get through. I would really appreciate the chance to...

speak with you on the phone and make sure that we can make everything right and get things sorted out. Please just let me know a good phone number and time to give you a call - I want to make things right. We stand by our products and services 100% and I will do whatever it takes to remedy the situation and make sure you are satisfied. Thank you and have a good day!Best,CaseyTell us why here...

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Casey from Logan Paul was very apologetic and generous.
Regards,
[redacted]

[redacted]- I wanted to follow up with matter and to address any additional outstanding concerns. It looks as if your order was refunded on 10/10/2017 and listed as a shipping delay and the support ticket was closed at that time. Are there any other concerned that I can address at this...

time? I apologize for the delay in the shipping of this item. This item went on backorder and caused severe shipping delays during the month of September. Thank you, Alaina

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

I have not spoken to or recieved any correspondence from said business.  They state they tried to call me.  If the call was from a blocked number, I will not answer.  I do not have any voicemails from them.  I would like to resolve this issue and would be happy to by corresponding via email at [redacted][email protected].

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
Jennifer H[redacted]

[redacted]- When a coupon code is applied to an order, you will be able to see the discount in your cart prior to completing your purchase. It looks as if our customer service asked several times for you to provide the code that you state you were given, which you were unable to...

provide. Without providing the code that you received, we are unable to refund a discount amount. I have attached the screen shots of your multiple conversations with out customer service department. All codes that are promoted or given to a customer during a purchase is clearly stated in the cart and at checkout. For any promotion discount, any customer would have to input the discount code into the specified discount code box. This is the same across most all retail websites. We apologize that we cannot retroactively refund your order the $5 without the code that you state you received. That was clearly stated to you by our customer service team. In no way, are our "discount codes" meant to mislead children as you state both in your complaint and in your emails to Customer service. Thank you, Alaina

[redacted] 
[redacted]
[redacted]Subject: Fwd: You have a new message from the Revdex.com of Central Ohio in regards to your complaint #[redacted]
After contacting you, the company cancelled my...

order and said they would issue a refund. If I don't receive it, I will let you know. Thanks.

Hi [redacted],My name is Casey and I'm with Maverick by Logan Paul. I'm emailing in regards to a complaint we received through the Revdex.com.That being said, I have tried to call you a over the last few days but was unable to get through. I would really appreciate the chance to speak...

with you on the phone and make sure that we can make everything right and get things sorted out. Please just let me know a good phone number and time to give you a call - I want to make things right. We stand by our products and services 100% and I will do whatever it takes to remedy the situation and make sure you are satisfied. Thank you and have a good day!Best,Casey

Hi [redacted],Thank you for taking the time to speak with me today. I'm sincerely sorry for the extreme delay with your order and the lack of communication from our team. That shouldn't happen. I've gone ahead and refunded your complete original order including shipping costs, which comes out to...

$31.20, to your [redacted]. I've created a new order for the Maverick Club shirt in size small as well. This new order number is [redacted]. The new shirt will ship in a few days. I've created a gift card for $25 that should've just been sent to your email containing the gift card code. If the gift card code did not come through, please let me know and I can send you it directly. We've been working on a lot of improvements to our internal systems to make sure things like this do not happen in the future and I am very sorry for the delays and issues with your order. Lastly, please let me know if I can be of any more assistance and I'd be more than happy to help. Please do not hesitate to call my personal cell phone at the number listed below or email me directly if you have any questions at all. Best,Casey

Thank you for taking the time to speak with me today. I'm sincerely sorry for the extreme delay with your order and the lack of communication from our team. Those things shouldn't happen. I've gone ahead and refunded your entire order including shipping costs, which comes out to $63.95, to your...

card ending in [redacted]. The refund should take 2-5 business days (normally less) to appear on your statement depending on your bank. I've also created a gift card for $25 that should've just been sent to your email containing the gift card code. If the gift card code did not come through, please let me know and I can send you it directly. As I mentioned on the phone, we've been working hard on a lot of improvements to our internal systems to make sure things like this do not happen in the future and I am very sorry for the delays and issues with your order. I appreciate you giving me feedback on the phone in regards to your experience as well. I'll be sure to take that feedback and make any necessary changes to our systems and processes to reflect the feedback. Please let me know if I can be of any more assistance and I'd be more than happy to help. Do not hesitate to call my personal cell phone at the number listed below or email me directly if you have any questions at all!Best,Casey

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

I received the merchandise. This complaint is resolved.

Hi [redacted],Thank you for taking the time to speak with me today. I'm sincerely sorry for the extreme delay with your order and the lack of communication from our team. That shouldn't happen. I've gone ahead and refunded your most recent order including shipping costs, which comes out to...

$63.95.  That refund will take anywhere from 2-5 business days to appear on your statement depending on your bank.I've also created a gift card for $25 that should've just been sent to your email containing the gift card code. If the gift card code did not come through, please let me know and I can send you it directly. As I mentioned on the phone, we've been working on a lot of improvements to our internal systems to make sure things like this do not happen in the future and I am very sorry for the delays and issues with your order. Lastly, please let me know if I can be of any more assistance and I'd be more than happy to help. Please do not hesitate to call my personal cell phone at the number listed below or email me directly if you have any questions at all. Best,Casey