Mayors Auto Mall

I was in the market for a car loanI had been researching online several cars that interested meI came upon a Mercedes Benz GLK that was at Valley Stream Auto located at [redacted] **, I contacted them and placed a $credit card charge to hold the vehichle so no one would buy before I could arrive to do an actual loan application, I had already filled out the online application and was pre-approvedThe following day I drove the minutes from my home to see the car and begin necessary steps to buy carWhile looking at the vehichle options, I noticed it did NOT have the Navigation or back up cameraAs these options I considered essential, I told the car dealership's manager that this car was not going to work for meI had only placed the credit card charge last eveningIf I contact my bank while at his location he could verify I am not going to buy a vehichle and my $down payment could be reversed by my credit card company when they simply fax a letter stating this This sales manager stated he could not help me and fax the letter to bank, that I would have to let the $post and then he would fax a copy of the refund reciept that he would submitThis was all an attempt to keep the pre-qualified consumer from going to another dealership, and using that $to purchase elsewhereThis manager not only made me wait, but once the transaction posted, he dragged his feet putting in a refundThe whole day passed after the credit purchase had postedWhen the Bank and I contacted the manager he was very rude and obnoxiousHe refused to help see that me getting my funds back was expedited and even said so I was told if I needed proof of a refund for the bank, I need to drive the minutes to their parent company MAYORS auto Mall located at [redacted] and have them physically swipe the card, process refund to get a reciept to fax to my bankAll this time MY $is hostage and I don't have the funds in hand to complete a purchase elsewhereThis is not good business at allTo hold my funds hostage hoping I will say to heck with it and buy at his locationI have the right to see a vehichle and decide not to buy pre-approved or not, but to PURPOSELY HOLD MY FUNDS AS LONG AS POSSIBLE AS A DETERENT FROM GOING ELSEWHERE IS NOT GOOD BUSINESSVALLEYSTREAM AUTO and MAYORS AUTO MALL ARE THE SAME CAR BUSINESS JUST DIFFENT LOCATIONSI IMPLORE EVERYONE TO BE AWARE THAT TJSNIS THE BUSINESS PRACTICE BEING DONE BY THIS AUTO DEALER

[redacted] is complaining about his trade in vehicle being paid off and that he wants to cancel his warranty He spoke to the [redacted] a few days ago and they gave him all the information relating to his payoff He is stating that the vehicle hasn't been paid off for months, however his vehicle was traded in on and it was paid off within the days permissible to us His second concern is that he would like to cancel his warranty That is not a problem, but he needs to provide us a written cancellation request which is signed by him and notarized Once we receive the cancellation request we will forward this to the warranty company and they will cancel his policy This typically takes between 30-days and the money is sent to the lienholder of his vehicle If the vehicle does not have a lien holder, then it would be sent directly to the customer I hope this answers all of his concerns Thank you, [redacted]

Our advertisement is clearly written and states all details including the fact that you must put down $2,to finance the balance of $ The actual advertised price is $22,and because the customer was upset that they did not read the full ad the [redacted] adjusted the selling price to $21, The customer agreed to this price and wanted to trade a vehicle in which had a book value of between $1,500-$2,for it The customer was insisting on getting $5,for his trade Finally he decided to buy our vehicle and not trade in which was fine with us We began the sale process and told him he can pick up the title or we can overnight it to him the following day, at which point he wanted his money back because "his lawyer informed him to get the title that day!" We immediately gave his money back even though our refund policy clearly states that refunds are issued once a week on Fridays We went above and beyond to satisfy this customer, unfortunately some people can not be satisfied

Please be advised that the complainant is correct that her deposit has not been refunded This is because we do not have her entire card # and expiration to issue the refund We have tried to contact [redacted] but continually go to voicemail, where we have left messages What we need to rectify this is to either have the customer come in with her card or to provide the full card# and expiration date along with the digit code in order for us to process the refund It can be emailed to me her [redacted] , [redacted] ###-###-####

At City Mitsubishi we strive for 100% customer satisfaction I haven't received any phone calls from this customer Because this was a long distance sale, the customer wanted to get the vehicle thoroughly inspected by and independent repair shop prior to her agreeing to the sale We had this done and she spoke to the shop After being satisfied with the report the customer proceeded to purchase the vehicle We also explained that all vehicles come with a lemon law warranty and there are covered components We explained that besides the lemon law an extended warranty which is optional for the consumer to purchase would be prudent on any vehicle but the customer declined We explained that there is coverage under the lemon law, but the way that it works is the vehicle would had to be brought back to our shop at the owner's expense so that we could diagnose any problem If it is a covered component than we would repair the vehicle with no charge to the consumer Unfortunately we can not pay for a repair or repair a vehicle that is in Arizona.Sincerely, [redacted]

I'm sorry the customer feels this way but our response to her door handle is final We can not be responsible for damage once a vehicle has left our premises Thank you

We reached out to the customer and addressed the issueHe is satisfied nowThank you,Nick L [redacted]

Revdex.com: I would like to note that the dealership has NOT in any way tried to contact or email me; however, it was resolved via a dispute of the charge to my bank I have reviewed the response made by the business in reference to complaint ID [redacted] , and that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

This customer has been to our service department and the vehicle was checked thoroughly Flat tires are never covered by a manufacturer and the concern he had about his brakes is also incorrect If a vehicle is outside during rain or sits for a few days the brake discs will accumulate surface rust which comes off as soon as the vehicle is driven This doesn't affect the performance or longevity of the brake pads in any way.Sincerely, [redacted] City Mitsubishi

First I would like to apologize that the customer feels this way! We try to strive for 100% customer satisfaction I looked into the matter and we sent out a check on This is well within the days we are permitted to pay off a customer trade I had my controller look into it further, and the check has never been cashed by the customer's credit union I had my office immediately place a stop payment on the check and issued another one which is being sent out via [redacted] today The customer's credit union will have it tomorrow If the customer would like she can call me directly tomorrow and I can provide her with the tracking number so she can track it online herself Again, my sincere apologies, but we didn't do anything intentional I can be reached at ###-###-####.Sincerely, Nick L [redacted] General Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Issue has not been fully resolvedI received a call from someone named Sal R [redacted] who stated he was an NSD agent for the New York AreaSal said he would get back to me in a couple days and he would get my issue it sorted outI also received a Voicemail from Tom B [redacted] who is he the General Manager of LICVW/Mayors Auto Mall stating for me to call him back so they could make arrangements for them to fix my alloy wheelsI received that voicemail on Sep [redacted] at 5:11pmI have called Mayors Auto Mall and left a VM for Tom several times everyday since he last called me with my contact information and to arrange a time in which I could call himI also sent an email to Tom on the Sept [redacted] and sent an email to Tom and Nick L [redacted] on Sept [redacted] to arrange a contact time.I do not consider the issue resolved until I have confirmation that my NSD wheel protection purchased at mayors auto mall has been received by the NSD company from the dealer and that my coverage is active In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because the response is untrue, deliberately meant to deceive In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] No [redacted] account it set for this car In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: "I asked for a refund, unreasonable charges, to discuss a good price, not so real!" "My problem is not resolved, I claim your money back!" In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] is correct that I was not involved in the negotiations That being said, we have documents signed that the customers look over prior to finalizing a purchase These are legal binding documents and they are all I have to go by I can not accept something different after the transaction is completed I apologize, but there is nothing more that can me done My decision is finalThank you, Nick L [redacted] General Manager

The customer is providing the documentation which has the wrong vin number He is providing vin # [redacted] This was a typographical error which was corrected The vin number was missing the letter U right before the last six digits It should read as it reads on his registration which I sent a copy of The vin number is [redacted] Everything is correct and the [redacted] system is active He just needs to verify with his correct VIN number from his registration Based on the facts he has the [redacted] system and we will not refund because it is in the car and active.Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The dealership stated that the payoff was made to the bank for the Ford FlexHowever, I contacted the bank yesterday afternoon and the bank stated that they have not received the payoff I'm just learning about the need for a notarized letter requesting the cancellation of the Warrantech; I visited the dealership multiple times and was not given this information In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

First I would like to apologize that the customer feels this way! We try to strive for 100% customer satisfaction I looked into the matter and we sent out a check on This is well within the days we are permitted to pay off a customer trade I had my controller look into it further, and the check has never been cashed by the customer's credit union I had my office immediately place a stop payment on the check and issued another one which is being sent out via [redacted] today The customer's credit union will have it tomorrow If the customer would like she can call me directly tomorrow and I can provide her with the tracking number so she can track it online herself Again, my sincere apologies, but we didn't do anything intentional I can be reached at ###-###-####.Sincerely,Nick L [redacted] General Manager

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved It is obvious that Mr.L [redacted] has no intentions of remedying what's wrong. With that much said I guess we'll have to take other necessary legal measures. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***