Mayors Auto Mall

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Vehicle has been transported and returned to City Mitsubishi/Valley Stream Motors for repairsWill follow up with outcome
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We reached out to the customer and addressed the issue. He is satisfied now. Thank you,Nick L[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
...


[Your Answer Here]
 Issue has not been fully resolved. I received a call from someone named Sal R[redacted] who stated he was an NSD agent for the New York Area. Sal said he would get back to me in a couple days and he would get my issue it sorted out. I also received a Voicemail from Tom B[redacted] who is he the General Manager of LICVW/Mayors Auto Mall stating for me to call him back so they could make arrangements for them to fix my alloy wheels. I received that voicemail on Sep [redacted] 2017 at 5:11pm. I have called Mayors Auto Mall and left a VM for Tom several times everyday since he last called me with my contact information and to arrange a time in which I could call him. I also sent an email to Tom on the Sept [redacted] and sent an email to Tom and Nick L[redacted] on Sept [redacted] to arrange a contact time.I do not consider the issue resolved until I have confirmation that my NSD wheel protection purchased at mayors auto mall has been received by the NSD company from the dealer and that my coverage is active.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

First I would like to apologize that the customer feels this way!  We try to strive for 100% customer satisfaction.  I looked into the matter and we sent out a check on 2/**/2016.  This is well within the 30 days we are permitted to pay off a customer trade.  I had my controller...

look into it further, and the check has never been cashed by the customer's credit union.  I had my office immediately place a stop payment on the check and issued another one which is being sent out via [redacted] today.  The customer's credit union will have it tomorrow.  If the customer would like she can call me directly tomorrow and I can provide her with the tracking number so she can track it online herself.  Again, my sincere apologies, but we didn't do anything intentional.  I can be reached at ###-###-####.Sincerely,Nick L[redacted]General Manager

At City Mitsubishi we strive for 100% customer satisfaction.  I haven't received any phone calls from this customer.  Because this was a long distance sale, the customer wanted to get the vehicle thoroughly inspected by and independent repair shop prior to her agreeing to the sale. ...

We had this done and she spoke to the shop.  After being satisfied with the report the customer proceeded to purchase the vehicle.  We also explained that all vehicles come with a lemon law warranty and there are covered components.  We explained that besides the lemon law an extended warranty which is optional for the consumer to purchase would be prudent on any vehicle but the customer declined.  We explained that there is coverage under the lemon law, but the way that it works is the vehicle would had to be brought back to our shop at the owner's expense so that we could diagnose any problem.  If it is a covered component than we would repair the vehicle with no charge to the consumer.  Unfortunately we can not pay for a repair or repair a vehicle that is in Arizona.Sincerely,[redacted]

I was in the market for a car loan. I had been researching online several cars that interested me. I came upon a Mercedes Benz GLK 350 that was at Valley Stream Auto located at [redacted], I contacted them and placed a $500 credit card charge to hold the vehichle so no one would buy before I could arrive to do an actual loan application, I had already filled out the online application and was pre-approved. The following day I drove the 45 minutes from my home to see the car and begin necessary steps to buy car. While looking at the vehichle options, I noticed it did NOT have the Navigation or back up camera. As these options I considered essential, I told the car dealership's manager that this car was not going to work for me. I had only placed the credit card charge last evening. If I contact my bank while at his location he could verify I am not going to buy a vehichle and my $500 down payment could be reversed by my credit card company when they simply fax a letter stating this.
This sales manager stated he could not help me and fax the letter to bank, that I would have to let the $500 post and then he would fax a copy of the refund reciept that he would submit. This was all an attempt to keep the pre-qualified consumer from going to another dealership, and using that $500 to purchase elsewhere. This manager not only made me wait, but once the transaction posted, he dragged his feet putting in a refund. The whole day passed after the credit purchase had posted. When the Bank and I contacted the manager he was very rude and obnoxious. He refused to help see that me getting my funds back was expedited and even said so.
I was told if I needed proof of a refund for the bank, I need to drive the 45 minutes to their parent company MAYORS auto Mall located at [redacted] and have them physically swipe the card, process refund to get a reciept to fax to my bank.... All this time MY $500 is hostage and I don't have the funds in hand to complete a purchase elsewhere. This is not good business at all. To hold my funds hostage hoping I will say to heck with it and buy at his location. I have the right to see a vehichle and decide not to buy pre-approved or not, but to PURPOSELY HOLD MY FUNDS AS LONG AS POSSIBLE AS A DETERENT FROM GOING ELSEWHERE IS NOT GOOD BUSINESS. VALLEYSTREAM AUTO and MAYORS AUTO MALL ARE THE SAME CAR BUSINESS JUST DIFFENT LOCATIONS. I IMPLORE EVERYONE TO BE AWARE THAT TJSNIS THE BUSINESS PRACTICE BEING DONE BY THIS AUTO DEALER.

The customer is providing the documentation which has the wrong vin number.  He is providing vin # [redacted].  This was a typographical error which was corrected.  The vin number was missing the letter U right before the last six digits.  It should read as it reads on his registration which I sent a copy of.  The vin number is [redacted].  Everything is correct and the [redacted] system is active.  He just needs to verify with his correct VIN number from his registration.  Based on the facts he has the [redacted] system and we will not refund because it is in the car and active.Thank you,[redacted]

Revdex.com:
I would like to note that the dealership has NOT in any way tried to contact or email me; however, it was resolved via a dispute of the charge to my bank.  I have reviewed the response made by the business in reference to complaint ID [redacted], and that this resolution is satisfactory to me and the matter has been resolved. 
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because the response is untrue, deliberately meant to deceive.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I just read the customer's complaint.  I am not sure as to what happened because I was on vacation and the sales [redacted] he is referencing is no longer with the company.  If he wants, he can stop by with the ticket and I will speak to the sales person to see what we can do.
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Sincerely,
[redacted]

To simplify matters we adjusted the pricing without any disclaimer. We appreciate this customer's concerns, but at this point the conversation is getting redundant and we are sorry the customer feels that way but there is nothing further we can do!

Please be advised that the complainant is correct that her deposit has not been refunded.  This is because we do not have her entire card # and expiration to issue the refund.  We have tried to contact [redacted] but continually go to voicemail, where we have left...

messages.  What we need to rectify this is to either have the customer come in with her card or to provide the full card# and expiration date along with the 3 digit code in order for us to process the refund.  It can be emailed to me her.   [redacted], [redacted]   ###-###-####

I am not sure what more to say to satisfy this customer.  His trade has been paid in full prior to his initial complaint and he was not accurate about the length of time when he traded in his car.  He stated that the car was traded 2 months ago.  The vehicle was trade in on 9/**/2014 and paid off within the 30 days permitted to us by law.  He has also provided a cancellation letter for his warranty, which we have forwarded to the warranty provider.  Cancellations take 60-90 days and at that point the bank which is holding the loan on his new vehicle will receive a refund on his warranty.
Thank you,
[redacted]

[redacted] is complaining about his trade in vehicle being paid off and that he wants to cancel his warranty.  He spoke to the [redacted] a few days ago and they gave him all the information relating to his payoff.  He is stating that the vehicle hasn't been paid off for 2 months,...

however his vehicle was traded in on 9/**/2014 and it was paid off within the 30 days permissible to us.  His second concern is that he would like to cancel his warranty.  That is not a problem, but he needs to provide us a written cancellation request which is signed by him and notarized.  Once we receive the cancellation request we will forward this to the warranty company and they will cancel his policy.  This typically takes between 30-60 days and the money is sent to the lienholder of his vehicle.  If the vehicle does not have a lien holder, then it would be sent directly to the customer.  I hope this answers all of his concerns.
Thank you,
[redacted]

This customer has been to our service department and the vehicle was checked thoroughly.  Flat tires are never covered by a manufacturer and the concern he had about his brakes is also incorrect.  If a vehicle is outside during rain or sits for a few days the brake discs will accumulate...

surface rust which comes off as soon as the vehicle is driven.  This doesn't affect the performance or longevity of the brake pads in any way.Sincerely,[redacted]
[redacted]City Mitsubishi

First I would like to apologize that the customer feels this way!  We try to strive for 100% customer satisfaction.  I looked into the matter and we sent out a check on 2/**/2016.  This is well within the 30 days we are permitted to pay off a customer trade.  I had my...

controller look into it further, and the check has never been cashed by the customer's credit union.  I had my office immediately place a stop payment on the check and issued another one which is being sent out via [redacted] today.  The customer's credit union will have it tomorrow.  If the customer would like she can call me directly tomorrow and I can provide her with the tracking number so she can track it online herself.  Again, my sincere apologies, but we didn't do anything intentional.  I can be reached at ###-###-####.Sincerely,
Nick L[redacted]
General Manager

As you can see on the attached images, the customer received a FREE (no charge whatsoever!) 27 point inspection at our service department.  A complete copy of that inspection was given to her and it also has her signature on 2 of the pages.  The service department advised her of...

recommended repairs to which she declined.  All vehicles are visually inspected for damage when brought in by customer and upon customer pick up.  If there was any issue with body damage (the handle), the customer would have had to bring it up while the vehicle was still in our service department.  At that point we would have looked into the matter.  There is nothing more we can do for this customer at this point and time.  Although she was given a full copy of the FREE 27 point inspection, please feel free to forward her an additional copy from this file.
Sincerely,
[redacted] [redacted]

The customer stated the wrong vin number on their complaint.  I have attached a copy of their registration which has the correct vin number.  If they gave [redacted] or the police the wrong vin number it would not show an active [redacted] system.  We verified with [redacted] that their system is...

installed and active.  They can verify the same, therefore we can not cancel or refund anything.  Thank you, [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved  It is obvious that Mr.L[redacted] has no intentions of remedying what's wrong. With that much said I guess we'll have to take other necessary legal  measures.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I'm sorry the customer feels this way but our response to her door handle is final.  We can not be responsible for damage once a vehicle has left our premises.  Thank you.