Mayors Auto Mall

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not agree with you not taking responsibility for the damages caused by your shop Since you have made the decision of not making this right to your customer, I will be making sure it is made very aware to the public of your poor customer service and of damages you caused as a warning to your facility In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

As you can see on the attached images, the customer received a FREE (no charge whatsoever!) 27 point inspection at our service department. A complete copy of that inspection was given to her and it also has her signature on 2 of the pages. The service department advised her of... recommended repairs to which she declined. All vehicles are visually inspected for damage when brought in by customer and upon customer pick up. If there was any issue with body damage (the handle), the customer would have had to bring it up while the vehicle was still in our service department. At that point we would have looked into the matter. There is nothing more we can do for this customer at this point and time. Although she was given a full copy of the FREE 27 point inspection, please feel free to forward her an additional copy from this file. Sincerely, [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have called back the dealership, was again told *** was not availablethey have advised me that although I made the payment through them, that they do not have my credit card numberfurthermore, I have also received a voicemail suggesting that if I cannot make it into the dealership to present my card, then I should fax over a copy of my credit card (front and back) that solution is absolutely ridiculous!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Vehicle has been transported and returned to City Mitsubishi/Valley Stream Motors for repairsWill follow up with outcome
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We had one of our associates meet with the customer in Arizona and had the vehicle transported back to New York for repairs The repairs are underway and we are addressing her concerns We felt that she was very happy with our treatment towards her, because as mentioned earlier, it is the customer's responsibility to get the vehicle back to the dealership for repairs Hopefully everything will be fine and she will be very happy in the end. Thank you,*** ***General Manager

At City Mitsubishi we strive for 100% customer satisfaction. I haven't received any phone calls from this customer. Because this was a long distance sale, the customer wanted to get the vehicle thoroughly inspected by and independent repair shop prior to her agreeing to the
sale. We had this done and she spoke to the shop. After being satisfied with the report the customer proceeded to purchase the vehicle. We also explained that all vehicles come with a lemon law warranty and there are covered components. We explained that besides the lemon law an extended warranty which is optional for the consumer to purchase would be prudent on any vehicle but the customer declined. We explained that there is coverage under the lemon law, but the way that it works is the vehicle would had to be brought back to our shop at the owner's expense so that we could diagnose any problem. If it is a covered component than we would repair the vehicle with no charge to the consumer. Unfortunately we can not pay for a repair or repair a vehicle that is in Arizona.Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved bee
I want to see that case court
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Consumer's issue has been addressed

I'm not sure what to respond because we can not renegotiate months after a transaction has been completed. The dealership is not willing to give the customer any money back.Thank you,*** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
When I first spoke to *** (The *** in question) he told me that I should come in with the ticket, which I did He then called the sales agent who parked my vehicle illegally, and questioned him This agent admitted to his error *** then made copies of my Driver's license and the parking ticket He then told me the ticket will be paid that same day The ticket wasn't paid and when I called several days later, the again promised me it would be paid promptly This ticket still has not been paid and I lost my challenge to this parking ticket and have been ordered by the department of finance to pay by the *** of September, The response from *** *** *** that I can stop by "..to see what we can do", seems to be more evasion and "ducking" the responsibility this dealership has towards me, a client, because the agent was acting on behalf of the dealership when he moved my vehicle from where I paid and parked it, to where he moved it to for appraisal I simply want a clear cut answer in writing that since *** was responsible for parking my vehicle, and he was doing so acting on behalf of the dealership, that the ticket will be paid promptly
Thank you
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The customer sent a copy of his paid parking meter receipt instead of the ticket. I need a copy of the actual parking ticket
Thank you,
*** ***

We had one of our associates meet with the customer in Arizona and had the vehicle transported back to New York for repairs The repairs are underway and we are addressing her concerns We felt that she was very happy with our treatment towards her, because as mentioned earlier, it is the customer's responsibility to get the vehicle back to the dealership for repairs Hopefully everything will be fine and she will be very happy in the end
Thank you,
*** ***
General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved It is obvious that Mr.L*** has no intentions of remedying what's wrongWith that much said I guess we'll have to take other necessary legal measures
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** is correct that I was not involved in the negotiations. That being said, we have documents signed that the customers look over prior to finalizing a purchase. These are legal binding documents and they are all I have to go by. I can not accept something different after the transaction is completed. I apologize, but there is nothing more that can me done. My decision is final.Thank you,Nick L***General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because the response is untrue, deliberately meant to deceive.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have sent several emails explaining that we needed the customer's credit card information, but to no avail. No response from either the customer (who we also left voice messages for)nor Revdex.com. Just an update the customer disputed the charge and it has been debited from our account by our processing company. Kindly advise that this complaint has been resolved *** *** ***
*** *** *** *** ***
*** *** ***

*** *** received an advertisement from *** *** which stated he was pre-qualified for an auto loan with an interest rate as low as 2.99%. That is subject to the term of the loan, the consumer's credit rating, the vehicle being purchased and the amount being financed. We submitted
the application to *** *** first and had he taken that loan his interest rate would have been 9.94%. We received a lower rate from Ally bank and he agreed and signed all the documents. His interest rate through Ally bank is 9.05%. He also was a cosigner on this loan so the decision maker who would decide if they wanted to purchase an optional extended warranty is the primary applicant. We have no problem in cancelling the extended warranty. We would need a notarized cancellation request signed by both the applicant and co-applicant so we could process accordingly.Thank you,
Nick L***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The price was raised from $19,to $20,in two of the three ads I referencedHowever, the text of the ads remain unchangedI pity the poor unsuspecting prospective customer who is now going to be overcharged an extra $1200. Establishment needs to change text of ads to clearly and unequivocally indicate the car's price
Sincerely,*** ***

*** *** received an advertisement from *** *** which stated he was pre-qualified for an auto loan with an interest rate as low as 2.99%. That is subject to the term of the loan, the consumer's credit rating, the vehicle being purchased and the amount being financed. We submitted the
application to *** *** first and had he taken that loan his interest rate would have been 9.94%. We received a lower rate from Ally bank and he agreed and signed all the documents. His interest rate through Ally bank is 9.05%. He also was a cosigner on this loan so the decision maker who would decide if they wanted to purchase an optional extended warranty is the primary applicant. We have no problem in cancelling the extended warranty. We would need a notarized cancellation request signed by both the applicant and co-applicant so we could process accordingly.Thank you,Nick L***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The documents sent through this attachment were not given to me originally when I asked them for it They were very hesitant in doing so I had only received page which was the one you see with a signature Thank you for sending entire documents however I noticed something incorrect It has you checking off the brake lights as nothing wrong when indeed the brake lights are not working I now question the entire inspection done, even though I brought in a coupon, of its results Regarding the door handle, I could not go back to your shop since I was the last customer and you had already closed My handle is now broken and I would like this replaced as soon as possible as this damage was done at your shop
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***