Mayors Auto Mall

I didn't really understand the complaint.  I did however pull the customer's file and the customer purchased the vehicle for $16,995 not $21,000 as they stated.  They also purchased an extended warranty for $2,400 which is an optional item which they can cancel and receive a pro-rated...

refund.  The vehicle is financed, so if they decided to cancel the warranty, the refund would go towards their finance balance.  I have attached a copy of their bill of sale which shows the purchase price.  Thank you, [redacted].

Our advertisement is clearly written and states all details including the fact that you must put down $2,995 to finance the balance of $19795.  The actual advertised price is $22,790 and because the customer was upset that they did not read the full ad the [redacted] adjusted the selling price...

to $21,500.  The customer agreed to this price and wanted to trade a vehicle in which had a book value of between $1,500-$2,500 for it.  The customer was insisting on getting $5,000 for his trade.  Finally he decided to buy our vehicle and not trade in which was fine with us.  We began the sale process and told him he can pick up the title or we can overnight it to him the following day, at which point he wanted his money back because "his lawyer informed him to get the title that day!"  We immediately gave his money back even though our refund policy clearly states that refunds are issued once a week on Fridays.  We went above and beyond to satisfy this customer, unfortunately some people can not be satisfied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
The dealership stated that the payoff was made to the bank for the Ford Flex. However, I contacted the bank yesterday afternoon and the bank stated that they have not received the payoff.
I'm just learning about the need for a notarized letter requesting the cancellation of the Warrantech; I visited the dealership multiple times and was not given this information.  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 No [redacted] account it set for this car
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

"I asked for a refund, unreasonable charges, to discuss a good price, not so real!"
 
"My problem is not resolved, I claim your money back!" 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The ad is still available in [redacted]) , [redacted]) , [redacted]) among others. In each and every instance, the ad clearly and unequivocally states that "This vehicle may be purchased for the Internet Price amount shown.."($19,795). During my visit, I did not purchase a vehicle, nor did I offer to purchase one once I was aware of the price change routine. The establishment's response is pure fiction.

 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

[redacted] is correct that I was not involved in the negotiations.  That being said, we have documents signed that the customers look over prior to finalizing a purchase.  These are legal binding documents and they are all I have to go by.  I can not accept something different after the transaction is completed.  I apologize, but there is nothing more that can me done.  My decision is final.
Thank you,
Nick L[redacted]
General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not agree with you not taking responsibility for the damages caused by your shop.  Since you have made the decision of not making this right to your customer, I will be making sure it is made very aware to the public of your poor customer service and of damages you caused as a warning to your facility.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I was in the market for a car loan. I had been researching online several cars that interested me. I came upon a Mercedes Benz GLK 350 that was at Valley Stream Auto located at [redacted], I contacted them and placed a $500 credit card charge to hold the vehichle so no one would buy before I could arrive to do an actual loan application, I had already filled out the online application and was pre-approved. The following day I drove the 45 minutes from my home to see the car and begin necessary steps to buy car. While looking at the vehichle options, I noticed it did NOT have the Navigation or back up camera. As these options I considered essential, I told the car dealership's manager that this car was not going to work for me. I had only placed the credit card charge last evening. If I contact my bank while at his location he could verify I am not going to buy a vehichle and my $500 down payment could be reversed by my credit card company when they simply fax a letter stating this.

This sales manager stated he could not help me and fax the letter to bank, that I would have to let the $500 post and then he would fax a copy of the refund reciept that he would submit. This was all an attempt to keep the pre-qualified consumer from going to another dealership, and using that $500 to purchase elsewhere. This manager not only made me wait, but once the transaction posted, he dragged his feet putting in a refund. The whole day passed after the credit purchase had posted. When the Bank and I contacted the manager he was very rude and obnoxious. He refused to help see that me getting my funds back was expedited and even said so.

I was told if I needed proof of a refund for the bank, I need to drive the 45 minutes to their parent company MAYORS auto Mall located at [redacted] and have them physically swipe the card, process refund to get a reciept to fax to my bank.... All this time MY $500 is hostage and I don't have the funds in hand to complete a purchase elsewhere. This is not good business at all. To hold my funds hostage hoping I will say to heck with it and buy at his location. I have the right to see a vehichle and decide not to buy pre-approved or not, but to PURPOSELY HOLD MY FUNDS AS LONG AS POSSIBLE AS A DETERENT FROM GOING ELSEWHERE IS NOT GOOD BUSINESS. VALLEYSTREAM AUTO and MAYORS AUTO MALL ARE THE SAME CAR BUSINESS JUST DIFFENT LOCATIONS. I IMPLORE EVERYONE TO BE AWARE THAT TJSNIS THE BUSINESS PRACTICE BEING DONE BY THIS AUTO DEALER.

Review: This happen about a month ago. I had a flat on my passenger side back tires. I got it fix at a goodyear shop. While they was fixing it, I notice the brakes and seeing corrosion on it. I said to my self this is impossible its a brand new car less than a 1000 miles when I was fixing it. And today 11/**/14 my car was even damage even more. When I drove in the ran being really careful, I hit a pot hole. My side mirror broke in the process. I took the car to this business service and told them about what happen. First they joke about the matter and laugh it off. Really offended me. They told me someone hit it and try to put it back on. Then I ask what can you guys do or can you do anything for me right now. The person I talked to seems to be the [redacted] for the service team. He said No there nothing we can do for you. They told me to contact HQ and so they can send someone down to assess the situation. By law I can;t drive off the lot with a damage mirror due to safety but they let me drove off and not even insist of helping fixing the problem. The person I talked to also said this is normal for the car to have corrosion. ITS A NEW CAR HOW CAN IT SUPPOSE TO HAVE CORROSION ?? he still said its normal and he also told me I wouldn't understand if he try to explain it to me. Insulting my intelligent to the matter . At this point I couldn't argue anymore since they finding everyday not to honor their warranty coverage. Please I need help as soon as possible.Desired Settlement: Replacement for the stuff I went in for to get replace by their 60000/5 year warranty . If they do not want to replace this corrosion break I want a replacement of the vehicle. I do not want to be in any sort of danger when driving knowing my brakes aren't in good condition. Especially when winter is around the corner.

Business

Response:

This customer has been to our service department and the vehicle was checked thoroughly. Flat tires are never covered by a manufacturer and the concern he had about his brakes is also incorrect. If a vehicle is outside during rain or sits for a few days the brake discs will accumulate surface rust which comes off as soon as the vehicle is driven. This doesn't affect the performance or longevity of the brake pads in any way.Sincerely,[redacted]

[redacted]City Mitsubishi

Review: I live in Arizona and purchased a 2010 Range Rover from Mayors Auto group in New York for price of $41,000.00 on Dec. [redacted], 2015. We were told the vehicle was in pristine condition with a selling price of over $41,000.00. The vehicle was transported and delivered to us in Arizona on Dec. **, 2015 , after only driving less than 1 mile a fault warning appeared on the dash alarming us there was an issue with the transmission. I took the vehicle into the nearest authorized [redacted] Dealership in [redacted] and was given an appointment of Jan *, 2015 due to the holidays. The following day I was informed that the vehicle is in need of a new transmission ($12,388), and also has a leak in the suspension at the cost of $2000.00, for a total of $14,388.00. [redacted] of [redacted] also informed us that Mayors Auto alias City Mitsubishi alias Valley Stream Motors was aware of the issue at the time of sale. We contacted the dealership where purchased to resolve the issue with only a promise to return our call and they have not.Desired Settlement: At this point it has become evident that Mayors Auto Group does not have ethical business practice. They have deliberately and fraudulently misrepresented the true condition of the vehicle. We would prefer to return the vehicle for a full refund. The only other solution would be for Mayors Auto Group to pay for all necessary repairs at [redacted] Arizona dealership.

Business

Response:

At City Mitsubishi we strive for 100% customer satisfaction. I haven't received any phone calls from this customer. Because this was a long distance sale, the customer wanted to get the vehicle thoroughly inspected by and independent repair shop prior to her agreeing to the sale. We had this done and she spoke to the shop. After being satisfied with the report the customer proceeded to purchase the vehicle. We also explained that all vehicles come with a lemon law warranty and there are covered components. We explained that besides the lemon law an extended warranty which is optional for the consumer to purchase would be prudent on any vehicle but the customer declined. We explained that there is coverage under the lemon law, but the way that it works is the vehicle would had to be brought back to our shop at the owner's expense so that we could diagnose any problem. If it is a covered component than we would repair the vehicle with no charge to the consumer. Unfortunately we can not pay for a repair or repair a vehicle that is in Arizona.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Vehicle has been transported and returned to City Mitsubishi/Valley Stream Motors for repairs. Will follow up with outcome.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We had one of our associates meet with the customer in Arizona and had the vehicle transported back to New York for repairs. The repairs are underway and we are addressing her concerns. We felt that she was very happy with our treatment towards her, because as mentioned earlier, it is the customer's responsibility to get the vehicle back to the dealership for repairs. Hopefully everything will be fine and she will be very happy in the end. Thank you,[redacted]General Manager

Review: I visited the dealer in response to an Internet ad in [redacted] offering a 2009 Mercedes Benz E-350 station wagon for $19,795. The ad can be found at [redacted] Once I had given the salesperson my information, I was told that the advertised price was the amount to be financed AFTER a down payment of $2,995. When I pointed out that the ad offered the auto at $19,795, I was asked to wait while the salesperson inquired. Some time later, someone (presumably in a [redacted]ial position) introduced himself and essentially stated that the ad "should have" mentioned that the advertised price was not the cash price, but a balance to be financed after a down payment.Desired Settlement: Dealer should cease and desist the practice of false advertising. It wastes consumers' time.

Business

Response:

Our advertisement is clearly written and states all details including the fact that you must put down $2,995 to finance the balance of $19795. The actual advertised price is $22,790 and because the customer was upset that they did not read the full ad the [redacted] adjusted the selling price to $21,500. The customer agreed to this price and wanted to trade a vehicle in which had a book value of between $1,500-$2,500 for it. The customer was insisting on getting $5,000 for his trade. Finally he decided to buy our vehicle and not trade in which was fine with us. We began the sale process and told him he can pick up the title or we can overnight it to him the following day, at which point he wanted his money back because "his lawyer informed him to get the title that day!" We immediately gave his money back even though our refund policy clearly states that refunds are issued once a week on Fridays. We went above and beyond to satisfy this customer, unfortunately some people can not be satisfied.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The ad is still available in [redacted] ([redacted]) , [redacted] ([redacted]) , [redacted] ([redacted]) among others. In each and every instance, the ad clearly and unequivocally states that "This vehicle may be purchased for the Internet Price amount shown.."($19,795). During my visit, I did not purchase a vehicle, nor did I offer to purchase one once I was aware of the price change routine. The establishment's response is pure fiction.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The price was raised from $19,795 to $20,995 in two of the three ads I referenced. However, the text of the ads remain unchanged. I pity the poor unsuspecting prospective customer who is now going to be overcharged an extra $1200. Establishment needs to change text of ads to clearly and unequivocally indicate the car's price.

Sincerely,

Business

Response:

To simplify matters we adjusted the pricing without any disclaimer. We appreciate this customer's concerns, but at this point the conversation is getting redundant and we are sorry the customer feels that way but there is nothing further we can do!

Review: On 7/**/14 I parked my vehicle on a side street next to the dealership in question. I paid the parking meter, and then entered the dealership. I was directed to speak to the [redacted] "[redacted]" who then told a sales agent " [redacted]" to speak to me about trading in my vehicle. [redacted] told me they needed to appraise my vehicle and he needed the keys to drive it into their lot. I gave him the keys and he parked my vehicle partially on Mitsubishi's lot and partly on the sidewalk. We sat down and discussed trading in my vehicle. Upon leaving I asked him for my keys which he gave to me then directed my the back where he parked my car. When I got to my vehicle I saw a parking ticket, violation #[redacted] for $115, sidewalk parking. I immediately returned to the car sales man "[redacted]" and told him he parked my vehicle illegally and got me a ticket. He acted indifferent, then I asked to speak to the [redacted] "[redacted]" who was nowhere to be found. [redacted] told me call him the following day and he will take care of it. When I call he "was off", so I asked to speak to [redacted] who was not picking up his phone. After several days of calling I was directed by another worker at the dealership, that the [redacted] would like me to come in with the ticket. I went in on a Saturday, along with my fiance as a witness. [redacted], the [redacted],asked [redacted] if he parked my vehicle at said location to which he affirmed. The [redacted] then said the ticket will be paid "immediately" and by Monday latest he'll call me to verify. He did not call and the ticket wasn't paid. I called and he did not pick up I then called from another number using another name and he picked up. I asked him about the ticket, he apologized and swore it would be paid that very same Monday and he would again, calle me in 2 days latest. after 3 days I checked and the ticket was not paid. I called again and again he said, I told the finance dept pay it, it's out of my hands. The actors in this incident, who works there have been unethical and lieDesired Settlement: I would like Mitsubishi to be responsible and have this sales rep pay this fine or the dealership pay this fine. I took my car to be serviced, then went to do business with them only to be treated unfairly without any regard or respect for me as a customer and client. I request this ticket be paid, and any lose days of work if I have to go to court to challenge this parking violation.

Business

Response:

I just read the customer's complaint. I am not sure as to what happened because I was on vacation and the sales [redacted] he is referencing is no longer with the company. If he wants, he can stop by with the ticket and I will speak to the sales person to see what we can do.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

When I first spoke to [redacted] (The [redacted] in question) he told me that I should come in with the ticket, which I did. He then called the sales agent who parked my vehicle illegally, and questioned him. This agent admitted to his error. [redacted] then made copies of my Driver's license and the parking ticket. He then told me the ticket will be paid that same day. The ticket wasn't paid and when I called several days later, the again promised me it would be paid promptly. This ticket still has not been paid and I lost my challenge to this parking ticket and have been ordered by the department of finance to pay by the [redacted] of September, 2014. The response from [redacted] that I can stop by "..to see what we can do", seems to be more evasion and "ducking" the responsibility this dealership has towards me, a client, because the agent was acting on behalf of the dealership when he moved my vehicle from where I paid and parked it, to where he moved it to for appraisal. I simply want a clear cut answer in writing that since [redacted] was responsible for parking my vehicle, and he was doing so acting on behalf of the dealership, that the ticket will be paid promptly.

Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer sent a copy of his paid parking meter receipt instead of the ticket. I need a copy of the actual parking ticket.

Thank you,

Review: I traded in my old car and purchased a new vehicle from this dealership January **,2016 and this by far has been the worst experience ever!!! They call and email you daily for your business but once you sign the contractual agreement they completely cut ties with you. My vehicle should have been paid off to the bank that holds the lien as promised. My car payment was due February **, 2016 I expressed my concern about the payment being posted before that date. However, they did not keep their promise stating they would call me back, not returning calls, claiming the accountant was out of the office. Steve and Max would have me and my husband calling for updates on information as to when will they mail out the payment. I now have a different bank financing my new vehicle and can not afford to pay both car notes. In speaking with Steve for the fifth time he suggested we pay this months monthly car payment and I would be reimbursed. I was livid, this is unprofessional. Today marks 6 weeks and four days since I traded in my car for a new car of there's and they have yet to keep up to there agreement. I'm being harassed for payment by that lien holder and my credit is now consider delinquent. AS OF TODAY NO PAYMENTDesired Settlement: The same enthusiasm the sales department, and finance manager had in the beginning of the sale should of been followed through until the very end. I want my credit repaired, any late fees to my credit union paid and do not want them calling me unless this matter is resolved!!!! Please warn future customers. I am very disappointed.

Business

Response:

First I would like to apologize that the customer feels this way! We try to strive for 100% customer satisfaction. I looked into the matter and we sent out a check on 2/**/2016. This is well within the 30 days we are permitted to pay off a customer trade. I had my controller look into it further, and the check has never been cashed by the customer's credit union. I had my office immediately place a stop payment on the check and issued another one which is being sent out via [redacted] today. The customer's credit union will have it tomorrow. If the customer would like she can call me directly tomorrow and I can provide her with the tracking number so she can track it online herself. Again, my sincere apologies, but we didn't do anything intentional. I can be reached at ###-###-####.Sincerely,Nick L[redacted]General Manager

Review: I traded in my 2010 Nissan Versa on July *, 2013 and leased a 2013 Mitsubishi Outlander Sport. The dealership was supposed to send a check to Nissan to pay off the car but it has been two months and Nissan called me today to say that I am late on my car payments for a car that no longer belongs to me! I called the dealership and asked why hasn't a check been sent out and the manager told me that there was a check sent out and he was going to speak to Nissan to clear up the situation. He said he would call me back but after seeing that 3 hours had passed and still no call, I called him again. He told me he spoke to Nissan and that they were going to call him back once they found out what happened to the check. I felt like he was lying so I called Nissan myself right after that phone call and their representatives tell me that no one has contacted them from the dealership at all and that they have no record of any check being received for my vehicle. I am very upset because a late car payment can affect my credit and I don't think I should have to suffer because of the irresponsibility and negligence of this dealership. Also, this is not the first time I have contacted this dealership regarding the car being paid off. I previously spoke to them in July because the Nissan Versa payment was pulled from my bank because the dealership still hadn't sent a check to them for the car. So not only am I waiting for my car to be paid off but now I am waiting for a refund check from Nissan for overpayment because they should have never pulled that monthly payment because the car was supposed to be paid off already.Desired Settlement: I want the dealership to have a check sent and received by Nissan by the end of this week to pay off my vehicle.

Business

Response:

We have provided the customer with proof that their trade in is paid in full and there is no furthern action required on their part.

Thank you,

Review: I traded in a used car for a new one to this dealership 2 months ago. As part of the deal the dealership is supposed to pay the old debt on the car being traded in so that I would be left with a new debt for the new car However, the dealership has not pay off the old debt and I am currently being held responsible for 2 debts. Even though the dealership took possession of the old car 2 months ago. I have been sent late notice and overdue fees notification by the bank for the car that the dealership has had possession for 2 months. I have contacted the dealership multiple times in person and via phone and they have not been receptive to my concerns nor do they give any information as to the resolution of this matter. The dealership has also refused to refund me $1.500 for en extended warranty that I purchased with the car and which I informed them the day after the purchase that I no longer wanted it.Desired Settlement: The dealership should pay the bank the pay-off amount for the car I traded in ( Which is approximately $21.500(Ford Flex 2014) and refund me the $1.500 for the extended warranty that I wish to cancel.

Business

Response:

[redacted] is complaining about his trade in vehicle being paid off and that he wants to cancel his warranty. He spoke to the [redacted] a few days ago and they gave him all the information relating to his payoff. He is stating that the vehicle hasn't been paid off for 2 months, however his vehicle was traded in on 9/**/2014 and it was paid off within the 30 days permissible to us. His second concern is that he would like to cancel his warranty. That is not a problem, but he needs to provide us a written cancellation request which is signed by him and notarized. Once we receive the cancellation request we will forward this to the warranty company and they will cancel his policy. This typically takes between 30-60 days and the money is sent to the lienholder of his vehicle. If the vehicle does not have a lien holder, then it would be sent directly to the customer. I hope this answers all of his concerns.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The dealership stated that the payoff was made to the bank for the Ford Flex. However, I contacted the bank yesterday afternoon and the bank stated that they have not received the payoff.

I'm just learning about the need for a notarized letter requesting the cancellation of the Warrantech; I visited the dealership multiple times and was not given this information.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I am not sure what more to say to satisfy this customer. His trade has been paid in full prior to his initial complaint and he was not accurate about the length of time when he traded in his car. He stated that the car was traded 2 months ago. The vehicle was trade in on 9/**/2014 and paid off within the 30 days permitted to us by law. He has also provided a cancellation letter for his warranty, which we have forwarded to the warranty provider. Cancellations take 60-90 days and at that point the bank which is holding the loan on his new vehicle will receive a refund on his warranty.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was charged [redacted] 2500.00 .....however I did a police report today 4/**/2015 thinking that my car was stolen and it was town by the apartment complex were I lived.. per police the vehicle vin number dont appear any information and I call number I was given for the [redacted] and I had poor service and the representative stated it was never active, how can it not be active when I have a [redacted] protection plus certificate where the company agree to proctec me for 5 yrs and it was purchased 9/**/2014

vin#[redacted] phone# [redacted]Desired Settlement: I will like my money back since representative from [redacted] stated that my policy was never active ....

Business

Response:

The customer stated the wrong vin number on their complaint. I have attached a copy of their registration which has the correct vin number. If they gave [redacted] or the police the wrong vin number it would not show an active [redacted] system. We verified with [redacted] that their system is installed and active. They can verify the same, therefore we can not cancel or refund anything. Thank you, [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

No [redacted] account it set for this car

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer is providing the documentation which has the wrong vin number. He is providing vin # [redacted]. This was a typographical error which was corrected. The vin number was missing the letter U right before the last six digits. It should read as it reads on his registration which I sent a copy of. The vin number is [redacted]. Everything is correct and the [redacted] system is active. He just needs to verify with his correct VIN number from his registration. Based on the facts he has the [redacted] system and we will not refund because it is in the car and active.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved bee

I want to see that case court

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On November [redacted], I walked into this dealership after speaking to [redacted] about a pre - approved auto loan. I submitted two pay stubs as well as a utility bill to begin the loan process. I was advised that I needed to come in to pick a car.

I was greeted by a friendly sales rep by the name of [redacted]. [redacted] showed me around the sales floor, asked what I was looking for specifically and spent a great deal of time helping me to select a car. I found a great deal of interest in a 2010 acura RDX for msr of $ 23,000. I was then asked if I am definitely going to take this car home today. I advised [redacted] that I would have to test drive before I made any confirmations. I was then advised that there were several cars that would have to be moved around so if I drove the car, would I be taking it home.

While test driving the car, I advised [redacted] that the alignment and balancing were off on the vehicle and showed him what I was referring to.

Back at the dealership, post-test drive, I filled out a loan application. I was told the price of the car was $17,999 (after $2,000 deposit in small print), I agreed to this price. I was then told that the [redacted] was working hard for my approval so [redacted] is requesting that I secure insurance on this vehicle. I asked how am I supposed to put insurance on a car that I still haven't heard the loan terms on. A bit of back and forth communication transpired. I again stated there is no way that I'm purchasing insurance on a car before I hear the terms of agreement. I was then told [redacted] will be upset if I don't drive this car home today. After me becoming quite uncomfortable and ready to walk out, [redacted] then relays a message of the interest rate of 14% with capital one. I pull out my calculator and realize I would be paying over $30,000 for a used acura with 68,000 miles and that the balancing needed to be done before I would take delivery. I tell [redacted] that I have to seriously sleep on it. He advises that I leave at least $500 refundable deposit on the car- which I do. I use my debit card unfortunately.

The next day, I advise [redacted] that I will not take the car; This is now November **, 2014.

I wait several days, no refund. No call. I call [redacted] who says I have to call [redacted] for my refund.

I call December [redacted] and I'm told I need to speak to the [redacted], who has been calling me all week long, (no missed calls or voicemails) but that he will call me back.

The next day, I call again. [redacted] is "busy" and will call me back. No refund, no call back.

I call again on December [redacted] and I speak to [redacted] who advises again that [redacted] will call me back. No calls, no messages, no emails have been received. Did I mention that I do not have the vehicle??!Desired Settlement: I used a debit card with my personal identification number. I would like a refund of my "refundable deposit" - now.

Business

Response:

Please be advised that the complainant is correct that her deposit has not been refunded. This is because we do not have her entire card # and expiration to issue the refund. We have tried to contact [redacted] but continually go to voicemail, where we have left messages. What we need to rectify this is to either have the customer come in with her card or to provide the full card# and expiration date along with the 3 digit code in order for us to process the refund. It can be emailed to me her. [redacted], [redacted] ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have called back the dealership, was again told [redacted] was not available. they have advised me that although I made the payment through them, that they do not have my credit card number..... furthermore, I have also received a voicemail suggesting that if I cannot make it into the dealership to present my card, then I should fax over a copy of my credit card (front and back) that solution is absolutely ridiculous!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have sent several emails explaining that we needed the customer's credit card information, but to no avail. No response from either the customer (who we also left voice messages for)nor Revdex.com. Just an update the customer disputed the charge and it has been debited from our account by our processing company. Kindly advise that this complaint has been resolved. [redacted]

Consumer

Response:

I would like to note that the dealership has NOT in any way tried to contact or email me; however, it was resolved via a dispute of the charge to my bank. I have reviewed the response made by the business in reference to complaint ID [redacted], and that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am extremely disappointed in the service I received on 3/*/14 when I took my car in for a 27 point inspection to City Mitsubishi in [redacted]. I did not receive a copy of the report when I asked for one. I was only given a copy of half of a receipt which states my battery was low. I dont see the rest of the information as it was cut off when they made the copy. The dealer code is [redacted]. When I asked if all electrical and lights had been checked, they said it was. A couple hours after leaving, I was made aware one break light was out and not working. I also noticed my door handle was now broken. As a resolution, I would like my door handle replaced and a true copy of my 27 point inspection.Desired Settlement: As a resolution, I would like my door handle replaced and a true copy of my 27 point inspection.

Business

Response:

As you can see on the attached images, the customer received a FREE (no charge whatsoever!) 27 point inspection at our service department. A complete copy of that inspection was given to her and it also has her signature on 2 of the pages. The service department advised her of recommended repairs to which she declined. All vehicles are visually inspected for damage when brought in by customer and upon customer pick up. If there was any issue with body damage (the handle), the customer would have had to bring it up while the vehicle was still in our service department. At that point we would have looked into the matter. There is nothing more we can do for this customer at this point and time. Although she was given a full copy of the FREE 27 point inspection, please feel free to forward her an additional copy from this file.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The documents sent through this attachment were not given to me originally when I asked them for it. They were very hesitant in doing so. I had only received 1 page which was the one you see with a signature. Thank you for sending entire documents however I noticed something incorrect. It has you checking off the brake lights as nothing wrong when indeed the brake lights are not working. I now question the entire inspection done, even though I brought in a coupon, of its results. Regarding the door handle, I could not go back to your shop since I was the last customer and you had already closed. My handle is now broken and I would like this replaced as soon as possible as this damage was done at your shop.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I'm sorry the customer feels this way but our response to her door handle is final. We can not be responsible for damage once a vehicle has left our premises. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not agree with you not taking responsibility for the damages caused by your shop. Since you have made the decision of not making this right to your customer, I will be making sure it is made very aware to the public of your poor customer service and of damages you caused as a warning to your facility.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,