McDonalds

From: Date: Thu, Nov 30, at 10:AMSubject: case ID # [redacted] To: Dear Mr***, I'm writing in response to a recent complaint at the McDonald's store located at ESteels Corners RdUnfortunately the managers on duty during the time of this incident have no recollection of this occurringHowever, we always want to guarantee the satisfaction of our costumers and apologize if they feel they were wronged in anywayIn the efforts to make this situation right we will mail the costumer a check for the amount of $15.15, which is what they stated was the amount of their purchasePlease feel free to contact me with any other questions you may have regarding this matterSincerely, [redacted] Office Manger, Charco, Inc

I took my car there for transmission flush and change filter .After that they said I had Seal leak .Let them fix it over dollars .After getting home saw leak on driveway .Now they say I have more Seals leaking ? Before I took my SUV there Never had any leaks anywhere .They are a Total Rip Off.was a Output shaft Seal .Now they say I have another Output Seal leaking and RearMain Seal and oil Pan leak .Just had oil and filter changed on 12/14/at South ShoreAuto Repair .They didn't see any leaks then Product_Or_Service: 01/10/ Order_Number: XXXXX

Sorry it has been a while since I was able to get to the actual paperwork to send you his actual signed copies of the warranty and Motor Vehicle Installment Sale Contract The first four images are of the front and back of that installment contract It is a long form so had to be broken into two images for each side I tried to highlight the information on the contracts that I referred to when I last responded The final image is the warranty contract stating right above his signature that they cover $60.00/hour and that he was responsible for diagnosis Thank you for you attention in this matter

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:And once again threats and bulling to get me to stop my complaints are all you have to offerYou may have been able to make others believe that they were in the wrong so that they would drop their complaints but unitl this is settled by the AG and the Revdex.com I will not be bullied in to not pursuing thisThe bank was more than happy to assist in stopping payment on that check when they were told the story of how I was taken advantage of by your business.There is NO way I would accept your word again that the vehicle was fixedI was told that the breaks were fixed when I picked it up and obviously the only interest you had was in getting it off your lot and not in ensuring that your customer would have a vehicle that would be safe and pass inspectionHad that actually been the case we would not be in this situation nowRegards, that [redacted]

Better Business:So the cameras show that I was in McDonald’s drive thru for minutes IfI was in line then that means that I did not receive food, so perhaps the time was longer, perhaps much longer than the actual minutes shown on footageEither way, minutes does not equal fast food.I cannot believe that Dave S [redacted] is pushing the matter so much I called because I had terrible service resulting in cold food and come away with a “sy” attitude and even poorer customer service.I am disgusted with McDonald’s employees, management and especially MrDave S [redacted] Regards, [redacted]

This email is in response to your letter dated January 20, regarding customer complaint [redacted] I have attached a copy of the email exchanges with regard to this complaint and have circled the passages in red on that document and highlighted the references to the email in red on this documentOn October 1, the customer placed an order for signs and wire stakes for next day delivery To accommodate his schedule we offered to do the job the next day for him at our regular prices even though our standard turnaround is days He gave us the copy for the signs We proofed the sign to him times that day with the complete copy he asked us to print on each proof He had minor changes or questioned the size on each round My employee and I both called and emailed him at the end of the day to get approval so we could run his job after he again asked to confirm sizes His voice mail was full and he didn’t return emails so even though I paid my employee overtime to stay and get his job done, since we didn’t have approval we couldn’t run the job I sent him an email explaining the situation and received the responses circled in the email I don’t like to use email to communicate about difficult issues and wanted a chance to calm him down so I called him and told him we would print the job for him that day at no extra cost We proofed the job to him for a 6th time prior to printing and he signed off We are not open on weekends but I arranged to make a special trip and open the shop on Saturdayso he could pick up his signs He looked them over very carefully, paid for them and leftOn Monday I received an email telling us we misspelled libel as liable He saw that copy six times and told us specifically to print the word liable in red After the fact he came back and blamed us for not knowing what he really meant was libel I pointed this out to the customer and even though it was 100% his mistake, I offered to make the change and reprint the sign for free He rejected that offer and threatened to post the sign on [redacted] if we didn’t refund his money I don’t take kindly to threats and feel my offer of reprinting the sign was more than fair given it was completely his mistake so I retracted my offer to reprint the sign He then made a number of threats with regard to small claims court, posting on social media, filing a complaint with my corporate office and sharing his version of events with his friends if we didn’t refund his moneyI bought this company in August and have completed more than projects with a customer satisfaction score of out of on [redacted] and *** Please feel free to [redacted] our business and read the wonderful comments our customers share about usI think you will agree that his comment (other than one that was posted a year ago before I bought the business) is a direct contradiction to the experience that virtually all of our other customers rave about Our customer satisfaction rating would be the envy of any business and is among the highest among FASTSIGNS centers nationwide I am sure you would like to mediate this situation but in his complaint he asks us to refund his money or remake his sign – which he already rejected as a solution to this issue The customer has already posted a negative (and very one-sided) version of this situation on line and shared an unjustly negative review with my corporate office which they completely discounted after reading the emails I was professional and accommodating through the entire process I will not offer anything to the customer at this point as he had an opportunity to resolve this amicably and professionally and chose to go a different route Please feel free to call or email if you want further information or would like to discuss [redacted] FASTSIGNS [redacted] ***Office: [redacted] cell: [redacted] fax* [redacted] attach

Attention Revdex.com This situation was handled by the restaurant within two weeks of incidentWe strive to give 100%satisfaction to our customers and take care of every situation at the store level whenever possible.spoke to this customer today4/29/and she stated this was handled at the store a long time ago.Not as soon as I would have liked, then I wouldn't be writing this letterI also offered a free meal nexttime she is in town for the mix up Thanks Owner Operator

Our original response remains Photos attached

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I DID wait a long time in the drive thru, not only to place the order but at the 1st (pay)windowThe car ahead of me was gone for several minutes from the 2nd window and I waited and waited, at 1st window, just to pay The 2nd drive thru window WAS darkIt was very very dimly litI would not have been sure if the 2nd window was open if I had not seen the car in front of me pull away from there We drove home just down the road and the food was VERY coldI DID tell MrDave this when I spoke on the phone with himApparently he has a short memoryThis was one of the worst and weirdest drive thru experiences we have EVER hadOur service and the mananger Dave’s response was VERY VERY poorI am SO disappointed with this Amelia restaurant and Dave’s response I AM ACTUALLY APPALLED with this whole experienceI would like to watch the video with MrDave from start to finish to see how long I waited and to see the staff at the 1st window who was seemingly mad at something and taking a super long time to take my money [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Let me make one thing VERY clear, the person I spoke to on the phone started cursing at me BEFORE I cursed at her! The District Managers number CAN be handed out and I know this because my husband IS a District ManagerThere is an SOP at every business and if the Manager on duty (new or not) was not aware of where it was located that is a training issue The reason there is no more complaints is because we both REFUSE to go to that McDonalds again The customer service is below average and management leads a lot to be desired I will be taking this issue to on Your Side now Regards, [redacted]

We turned Mr *** complaint over to our insurance company They handled the whole process I'm NOT allowed to do anything with the process If I do, it violates my insurance contract [redacted] [redacted] Owner of [redacted] McDonald's

Please accept this as our response to Revdex.com Case# [redacted] submitted by [redacted] *** A Vector Security representative spoke to [redacted] yesterday, November 1, 2016, regarding the status of his account and resolved all issuesSince we had not received his signed cancellation notice, his account was still activeAfter discussing this with [redacted] ***, we resent the cancel notice via email which was promptly signed and returnedWe also discussed with him that the open invoice on his account will be credited off and he will not owe any further moneyHis account will be cancelled as soon as possible We look forward to your prompt resolution of this case

I am rejecting this response because:The seller of the crib mattress said that he had been in this business for years and he was nott going to lose his license over allowing this mattress to be returnedAfriend of mine took the mattress to the store to return it for me ThatMan he talked said his name [redacted] and that the owners name was [redacted] When my friend had returned we were talking and realized that the man he talked to was [redacted] had longish dark hair and tha [redacted] had a round face and blondish brownish hair.So [redacted] had lied to him say that ,the owner, [redacted] would be there until the next after noon In actuality he had been speaking to [redacted] in the store that day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] My account located at [redacted] is “canceled” due to the fact I did not renew it, as I explained to Vector’s representativesI wish I had never had an account with Vector Security at [redacted] ***The account was cancelled effective the end of the contracted service, May The reason for my cancellation is detailed in my complaint to the Central Virginia Revdex.com, ID [redacted] .I understand that I am responsible for the following checked statements:I will receive a final bill for my outstanding balance of $*I will not receive a final bill for any outstanding balances.I will receive a final bill for my contract term balance of $*I will not receive a final bill for any contract term balance.I will allow my leased equipment to be removed from my home by a vector Security technician and if I fail to do so, I will receive a final bill for my equipment cost [redacted] I will not have my equipment removed from my house

Mr*** indicated to you that we were primary care with *** ***. We are primary care physicians but not with *** ***, our insurance/billing supervisor has advised Mr*** of this on numerous occasions. He also stated in his
letter that the ortho requested he pay their bill. He advised our insurance/ billing supervisor that he did not have to pay the ortho as "we did not obtain a referral arthorization so you will not be billed."
We are unable to to do primary referrals for this patient and it would be better if he found someone else in his network with *** *** for his treatment
Thanks for your help with this matter
*** ***

We purchased our house in That Fall the roof was leaking around the dormer upstairs and dripping all the way through the floor and walls into the downstairsI looked into my housing papers and saw this company had redone the roof on an insurance claim from the previous owners for around $10,I contacted them and Dan had said he had been there multiple times before in the previous years looking into the leak after they had put a new roof on, and thought it was the fire place capI had a new cap put on by a local fireplace company, and the next spring it started to leak again upon a rain stormI have been trying contact them for numerous years now every time I see the leakmonth ago, we had one of the worst leaks yet due to snow on the roofI am very confident the leak is coming in around the dormerI have also called times in the past month and have gotten no responseThis is a bad situation as there is water in the house, which could lead to mold and I already can

I took my car there for transmission flush and change filter .After that they said I had Seal leak .Let them fix it over dollars .After getting home saw leak on driveway .Now they say I have more Seals leaking ? Before I took my SUV there Never had any leaks anywhere .They are a Total Rip Off.was a Output shaft Seal .Now they say I have another Output Seal leaking and RearMain Seal and oil Pan leak .Just had oil and filter changed on 12/14/at South ShoreAuto Repair .They didn't see any leaks then
Product_Or_Service: 01/10/
Order_Number: XXXXX

I called and asked if they had liner kits for a caterpillar in stock and was told that they had them in Miami I purchased them and paid $354.oo for shipping, and was told they would ship out the following day (thursday) It take day regular UPS to my business and days later I received part of my order Pistons came from one location and liner and pins came from another When you call for a supervisor you are always told to call back tomorrow at 9; They lie and lie

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: First of all when I test drove the vehicle there was a knocking soundThe salesperson said they would give me a warranty to cover the problem so they saidThey handed me a warranty but by the time the paperwork was all finished they took the warranty paperI did not realize it until I got home that I was missing the warranty paperI made numerous phone calls to Dirt Cheap Cars until they finally sent me the warranty papersI DID NOT make the first payment due to the fact that I did not have the warranty to fix the knocking soundI then went on vacation at which time the vehicle left me strandedIt cost me $to have it towed to a nearby repair shop Dirt Cheap Cars failed to tell me at the time of purchase that the warranty would require me to pay for a diagnosis to identify the source of the problem plus any labor over $an hour (this particular repair shop charges $per hour).The repairman said it would take hours alone to take the engine out plus more labor hours to identify the problemThe vehicle is still setting there hours from my home until some kind of solution is made on this predicament.
Regards,
*** ***