McDonalds

Hello *** ***Per our conversation moments ago, I wanted to confirm that we “*** ***Owner/Operator of McDonalds, located *** *** *** *** *** ** *** wasclosed for construction from October thru November 15, 2017.After receiving the letter of complaint, I
contacted Mr*** on Friday, November toinform him that the location was closed for construction. Mr*** seemed understandingand thanked me for my call.Please contact me if you have any concerns.Be Well,Latasha P*** *** ***
*** *** * ***

The owner Jesse answered the phone very professionally with a positive attitudeHe was on the job every day, was a good leader and did everything as promisedI wouldn't hesitate to recommend Northridge to my family

I had signed up for a year advertisement in church bulletin This company auto renewed my advertisement Now they are trying to bill me and say we are late in paying This continuation of the advertisement was never something that we had authorized
One year of bulletin advertisement was authorized, nothing more Company illegally tried to bill us for auto renewal
I have asked them to show me any document that I signed approving any renewal of advertisement

Please accept this as our response to Revdex.com Case# *** submitted by *** ***
The installer code Mr*** is referring to is a company specific code used to program panelsIt is a standard in the security industry that companies will not provide this code to anyone for
any reasonThis is not done to keep a customer locked out of their system, but instead it is done for security reasons as well as programming reasonsBy signing a contract with Vector Security, he allowed us to program the panel as needed to provide him monitoring services which includes programming the installer code
We would certainly like to keep Mr*** as a customer and would like to discuss what we can do for him to retain his businessAfter receiving this complaint, we contacted Mr*** to explain this to him and to apologize for any confusion or frustration he may have experiencedHe informed us that he wishes to cancel his account and that he has already taken down our equipment
If he chooses to cancel his account, he will need to provide a written notice of that request per Term of his agreementWe have emailed him a basic cancellation notice that he can use if he wishes, but he has informed us that he has no intention of sending in a cancellation noticeBoth the monitoring and billing on his account will remain active until the cancellation notice is receivedIf the notice is not receive and the billing falls past due, his account will be terminated and forwarded to an outside collection agencyThe notice can be mailed to *** ** *** *** *** *** *** ** *** or emailed to ***Once received, his account will be cancelled
We look forward to your prompt resolution of this caseA copy of this letter has been sent to the customer

This vehicle was sold as-is The buyer admits to knowing that it needed inspection and signed a buyers guide that stated suchShe agreed to take all responsibility for the inspection of the vehicleEven though we had no obligation to do so, we offered to get the issues fixed and get the
vehicle inspected for herShe chose to try extortion instead by telling us, we pay her or she will report us to the police and Revdex.com We refused to pay her money, this the report that I am responding to We also were reported and have met with the PA state police motor vehicle unit who has also told us that we were not at fault in this situation, and they would not pursue the matter

I agreed to advertise with this agency and agreed to a no contract, pay as you go service provided I see a return on my investment I reached out to Mark H*** and sought copy of an advertisement for my industry and he provided a tremendous ad for which I prepaid for up to three monthsAt the time I agreed to pay as I go and agreed to be billed and Mark was just as excited as I was to move forward under these stipulations After three months I wasn't excited about the results and decided to terminate my ad He explained at this point I was locked in, unable to cancel for a year for which I explained to him that is untrue, I signed no such agreement and desired to cancel He claimed I signed a contract to run said ad for a year and I simply disagreed and said he can continue to run it without payment should he choose He did And I did not pay
Finally, after 6+ months it has been removed and I still have not paid I paid for what I asked for and choose to cancel as agree

Cicero Oil Company just removed an underground oil tank from my back yard on 8/12/Not only were they completely timely in their process (I called last week, within days they had the area marked, and removed the tank they day they said they would), they were very respectful of the surroundings (clean work area, minimal damage...much less than expected)I would even say that they made their job more difficult in order to minimize possible damage that may have occurredI am very pleased with their responsiveness from the beginning and the quality of their work till the endAnother quote we obtained was more expensive and had planned to remove more trees than necessary for the projectI would definitely recommend Cicero Oil Company for those in need of such an annoying porject!

I have talked to an lawyer and was told that I was to pay the back month's and then to send the $**.** each month for months They will have their back month's 3/30/and then we will send the rest on the 15th of each month till may The other mater's will be taken to small claims as soon as I can get a date . *** ***

I was overcharged for a the installation of a faulty part and treated disrespectfully while I was at this location
I visited this location on 7/to have my alternator replacedOnly after my car had stalled while driving on south because this was the location AAA recommended
While I was there I overheard the staff talking badly about me while I waited in the lobbyAdditionally I inquired as to why their prices where double what I was scoffed at and told it was a fair price when I had been quote half as much at other repair shopsWhen I received my car back there were dirty, grease stained finger and hand prints on my hood as well as in the interior of my carI had to go back inside and ask for a wet wipe to clean these off and I was never apologized to for the messAfter I left the parking lot and got not even a quarter of a mile down the road the battery light came on again indicating the the alternator was not properly functioningI returned to the location and one o

Please
accept this as our response to Revdex.com Case# *** submitted by *** ***On
March 11, 2013, *** *** signed a contract with Vector Security through an
authorized dealer company, AVSX TechnologiesThe contract states “For
services, the initial term of this Agreement is five (5) years
commencing on
the day services begin,”The contract also states “Do not sign this agreement
before you read it” and “It may not be changed by any oral statements made by
any Vector representative, including authorized dealer”Ms*** is
responsible for reading any legal documents before signing and should be held
accountable if she failed to do soThe sales consultant and installer
is employed
with AVSX Technologies, Authorized Dealer for Vector
Security, IncAfter installation, Vector Security, Incassumes the contract
and is responsible for the servicing and monitoring of accountVector
Security, Incis concerned about any complaint received regarding our
Authorized DealersWe do not condone or authorize unethical sales practices
and all complaints received are reviewed with the dealerHowever, Vector Security,
Incis not responsible for the sales practices of our dealersMs
*** account has been cancelled and we have received payment for the
contract termThe account is showing as closed and paid in fullWe
look forward to your prompt resolution of this caseA copy of this letter has
been sent to the customer

Thank you for bringing this concern to our attention We have reviewed the correspondence and would like to respond with a more accurate review of the transaction for your file The client purchased a vehicle from the dealership that was marketed and sold "As Is" She
signed both a Car Purchase Agreement and Warranty Disclosure form indicating that she had read and understood the conditions of the sale Prior to purchasing the vehicle, she had the opportunity to test drive and inspect the vehicle and was free to have a mechanic check the vehicle out She negotiated a discounted price on the vehicle based on paying by check or cash agreed to the trade value on her vehicle At this point she chose to complete the purchase including trading in her vehicle and instead paid the balance by credit card After the purchase she contacted her salesperson with a concern about the vehicle We let her know it was related to a prior repair that we had completed on the vehicle and would address the issue After completing the repair we let her know that the we may need to repeat the process one or two more times before it would be complete She indicated that she understood and we confirmed that we would complete the process with no cost to her The vehicle did need to have the process completed again, however the client changed her mind and decided she didn't want to keep the vehicle At this point she started to become confrontational with her salesperson She repeated requests to get her vehicle back and wanted to make sure that the salesperson wouldn't be penalized or lose his compensation for selling the her the vehicle As a goodwill gesture, we offered to trade her original vehicle back with a balance due of $to cover expenses and the salesperson's compensation plus $to cover a portion of the credit card charges we incurred after she changed he payment method At the time she agreed and we swapped the vehicles back The salesperson completed the vehicle exchange at the client's home At this time she as well as several other friends who were on site appeared to be intoxicated and she continued to be confrontational

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
It seems odd that I was getting a bill in the mail at *** *** ** until I told them that the house was soldI have in my position past bills until at that time it all stop ed and I thought it was taken care of Further more they have lied to you as they had phone # that I received multiple calls on when they were showing the house They were *** ***I can not help if they have lost the information Further more if this was the case then the house was not protected by them for month's

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Revdex.com Case# *** This is in response to the letter from
*** *** of Vector Security to you, with a copy to me, dated May 23,
That letter from Vector Security was said to be in response to our
complaint (Case #***)Vector's letter contains statements that are in
conflict with the factsKeeping in mind that the installer code in my security
system is needed to make a change in how the system is monitored: In the first
paragraph, referring to their refusal to provide to me the installer code to my
personally-owned equipment, Vector states, "This is not done to keep a
customer locked out of their system, but instead it is done for security
reasons as well as programing reasons." This is not trueThe only case
for an installer's code on the *** * ** *** to remain unknown to the
homeowner is where a security firm is providing a leased system (instead of a
purchased system such as ours) so that security firm can maintain ownership of
their hardwareI have the same system in our home now as I had in place with
VectorIt is the same type of hardware Vector serviced and monitored for the
last four yearsAccording to both my current, nationally recognized, monitoring
service, as well as the firm that provided me with the new equipment-and also
from my own experience in seeing the new equipment installed-there are no
security or programming considerations in providing a monitoring service with
the installer security code known only to them, nor would any service person
need to have a code unknown to the homeownerIndeed, Vector's policy makes my
system less secureThe agreement with Vector did allow Vector, of course, to
"program the panel as needed" but did not specifically authorize
Vector to change the system from the manufacturer's default code, which the
previous owners' security service had usedVector at no time told me they had
changed the codesAs Vector's letter confirms, no option was provided to me to
have my own installer code on my privately owned systemAnd, again, there was
no need for Vector to change (and have exclusive access to) this installer code
in terms of providing me with any of their servicesVector's May letter
notes that I have already "taken down our (Vector's) equipment
"Again, the security system installed in my home at ** *** *** does
not now, nor has it ever, belonged to Vector SecurityVector's letter to you
says their agreement requires I provide "a written notice" to cancel
my account, while at the same time Vector's letter also acknowledges I have
informed them I wish to cancel my accountAlso, for the record, my annual bill
was due, according to the statement I received last month, by May 19, I
did not pay it and I did not use any monitoring services from Vector after May
Also, I started the process to access my equipment a week before Vector's
payment due date, looking to find a monitoring service better suited to my
needsIt was at that time I was first told by Vector that the installer codes
would not be providedWhen I protested that this unfairly controlled equipment
I owned, I was told that someone would call meTwo-plus weeks passed and no
one from Vector contacted me until after I filed a complaint with Revdex.com-and a
week after my new equipment was installed(Their call was six days after the
payment was due if Vector was to continue monitoring; I was no longer a
customer.) The timing of their response meant that Vector gave me no choice but
to go to the expense and trouble of installing new equipment if I were to
maintain uninterrupted monitoring without committing for another year of
service with Vector SecurityVector and I share a secret password that I have
used with them to confirm my identity on all issues on my serviceIt has been
used without issue over the last four yearsVector can also, whenever they
wish, confirm that their technical access via phone lines to my system has been
shutdownYet, in their May letter to you, Vector threatens me with turning
over this account-where I have received no unpaid services from them-for
collection from "an outside collection agency" unless I provide
"written notice." This is outrageousI have always paid Vector in
full, on timeI have an excellent credit rating and this uncalled for threat
of harassment from Vector's collectors for funds where no service was provided
is a cause of emotional stress and real financial concern to meTherefore, to
close this issue with Vector Security: With a copy of this letter, I'm
formally, in writing, informing Vector Security I am canceling any and all
services from themMy case# *** with Revdex.com, however, remains open,
unresolved and, with this letter, amendedAs for my desired outcome, in
considering the facts outlined here, it's now my opinion it would be
appropriate for Revdex.com to assign Vector Security a lower letter grade than they
currently holdWarmest Regards,

Please accept this as our response to Revdex.com Case# *** submitted by *** ***
As previously stated, having a company specific installer code is a standard in the security industryIt is not given out for any reason
Regarding Mr***’s statements on the cancellation of his account, I will refer to Term of his contract which states “For services, the initial term of this Agreement is three (3) years commencing on the day services begin, and will automatically continue for successive one (1) year terms unless cancelled by either of us in writing at least thirty (30) days before the end of the initial term or any renewal term.”The security industry has strict guidelines regarding cancellations to ensure the safety of all customers
That being said, Mr*** is in breach of contract by providing a verbal request to cancel his account instead of written, by trying to make programming changes, and by his choice to not pay his annual invoiceIn fact, given that he did not provide written notice days prior to the renewal term (April 29, 2016) his contract has already renewed for another year and he is legally bound to pay for the services through that renewal periodHowever given his obvious dissatisfaction, we are not holding him to this renewal termHis account will be cancelled within days from the receipt of his letter
We look forward to your prompt resolution of this caseA copy of this letter has been sent to the customer

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Please accept this as our response to Revdex.com Case# *** submitted by *** ***
Vector Security, along with the majority of companies in the security industry, does not attempt to contact customers for AC Power Failures when the panel is still communicating with the Central StationA
customer would be called if/when the battery backup fails or if a communication failure signal is received as a result of the AC Power FailureIn that event, the customer would be contacted to schedule a technician to visit the customer’s home to resolve any panel issues
.
Mr*** called on August 13th to advise that he would be on vacation from August 14th through August 21stThe account was noted to dispatch on any alarms received and to follow standard operating guidelines for any trouble alarmsOur company received an AC Power Failure alert on August 15th; however the panel was still communicating and the house was still being monitored using the panel’s backup batterySince the backup battery did not fail and there was no communication failure, we followed our standard operating guidelines and did not call to advise the house lost power
Mr***’s call into our Central Station was pulled and reviewedThe dispatcher did clarify that we would dispatch on all alarms and to follow the standard operating guidelines if any trouble signals were receivedMr*** also advised that his son would be returning between 6:00pm August 19th and 10:00am August 20th and that if his son was to set off the alarm that we were to call Mr*** before dispatching
A manager spoke with Mr*** on August 22nd to discuss the difference between an alarm in which the Police would be dispatched and the procedure for a trouble signalThe resolution of the call was that we have noted to contact customer on all trouble signals going forward
We look forward to your prompt resolution of this caseA copy of this letter has been sent to the customer

I am glad to answer any questions that the attorney general may haveWe are getting nowhere debating the he said/she saidWe have offered generously to repair the vehicleThis is above and beyond what we are required to doSaying that we prey on people in this public forum, when we offered to repair the vehicle, is grounds for a liable suitAlso stopping payment on a check when you owe money on something, is a felonyI do not wish to communicate any further on this matter without my attorney in a court of law Thank you

THIS CUSTOMER'S ORDER WAS GIVEN TO HIM LATER THAT EVENINGTHIS IS NOT THE FIRST TIME HE HAS CALLED CLAIMING HE RECEIVED WRONG ORDER, BUT NO ONE REMEMBERS HIM CALLING OR COMING INTO THE RESTAURANT

Please accept this as our response to Revdex.com Case# *** submitted by *** ***
We spoke to Mr*** on April 27, and he informed us that his property was for saleOur cancellation policy as well as his contract term/final bill amount was explained to him at this timeOn May 26, 2012,
he signed a contract for monitoring services at ** *** *** *** ** *** This contract states under Term “Initial term of contract: months” and under Term “For services, the initial term of this Agreement is five (5) years commencing on the day service begins”Mr*** also verbally agreed to the five year term during a recorded Q&A call
We attempted to reach him again on November 5, regarding his house being sold and left him a voicemail on the only working number we have for himHe did not return the callHis account then fell past due and we began making collection callsOn March 15, 2016, we spoke to Mr*** again about cancellation and the contract termsAt this point he provided us with his new address in Ohio and stated that he would not pay the outstanding balance or the contract balanceIt was explained to him that in order to cancel his account, we do require a written noticeWe have not received one as of yet, so his account is still active
Regarding Mr*** other complaints, we have no record of him requesting batteries to be replaced, we currently only have one working phone number for him, and his billing address has always been ** *** *** If he was receiving mail from us at his new location, the post office must have forwarded the mail as we did not have his new address until March 15,
We stand by our decision to hold Mr*** to the outstanding balance and contract term as he did agree, both written and verbally, to pay for services for a period of five yearsAs explained to him previously, his account cannot be cancelled until written notice with his handwritten signature is receivedThis can be mailed to *** ** *** *** *** *** *** ** *** or emailed to *** Once received, his account will be cancelled and the final bill mailed
We look forward to your prompt resolution of this caseA copy of this letter has been sent to the customer

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
***