MDR (Painting the Town)

To whom it may concern,We respond as follows to this complaint. At this time *** has provided the Mr *** and his team access to the *** account after receiving the requested notarized letter stating that the former employee relinquished ownership of the accountWe have also issued a refund for the time that the account was inaccessible as requested in the initial settlement request amounting in $284.81. As mentioned in our previous response, When a third party dispute arises, *** informs the parties that we are not in a position to adjudicate disputes between our customers and third parties; nor are we in a position to judge the relative merits of one party's position vsthat of the other and it is our policy that we do not get involved with third party disputesWhile this process may be difficult, it is our responsibility as a web host and registrar to protect the integrity of any account and domain name that requests are made to gain access to, and as a result, we must be sure that the individual who is requesting this access is entitled, by ensuring that we receive the proper documentation. ***s response time frame for tickets is to hours, this timeframe starts over any time we receive new correspondence, whether it be by call or via emailThis policy is set in place so we are able to address each of our customers in a timely manner and ensure we can assist all of our customersWe did receive the correspondence from Mr *** on Friday, February 9th, 2017, however our team is out of the office over the weekendWe then received correspondence again from Mr *** on Monday February 12th, Tuesday February 13th and again on Thursday February 15th, each time starting the ticket response time frame again. However, we have reached out to Mr ***, advising him we received his correspondence and informing him that his account is now accessible. The information that Mr *** is requesting at this time is not customer facing and would require *** to be presented with Legal Process, such as a Subpoena or a Search WarrantWe have emailed him to provide him with link to our Terms of Service, breaking our Data Request Policy down in detail. If Mr *** is requesting any additional support or information not customer facing *** would be happy to assist and we thank Mr *** and the Revdex.com for the chance to address these concerns. Sincerely, *** Customer Relations

To Whom It May Concern,We respond as follows to this complaint.We have reviewed Mr***'s account and contact history with us and have determined where it is we could have done a better job at communicating the changes that occurred with *** in a more efficient mannerWe have notated Mr***'s feedback as well shared his comments with our executive management and engineering teams so that we may improve on how we respond to these scenarios going forward. Sincerely,Fatcow Customer Relations

To Whom It May Concern,We respond as follows to this complaint.We were able to locate an account in our *** system using the email address Mr*** has providedHowever, our records do not show that Mr*** was charged for the productIf there are additional details that Mr***
can provide to us such as another email address or the last four digits of the credit card charged, the amount of the charge along with the date the charge occurredWe will be more than happy to research further on our end and issue a refund for the purchaseWe will also be sending detailed instructions to Mr*** on how to uninstall the product from his computer. In addition, our Terms of Service states, "Any material downloaded or obtained through the use of the website is done so entirely at your sole risk and you will be solely responsible for any damage to your computer, system or any loss of data that results from any such material*** and the protected parties make no guarantees as to the website and information located worldwide throughout the internet which you may access as a result of the use of the software, including the accuracy, quality, content, currency of any such sites and information*** cannot guarantee that you will not find and objectionable content whilst using the Website."https://www.***With this in mind we will be more than happy to review the account and information further once we are able to locate the correct account to determine what would be an adequate form of compensation.Sincerely,*** Customer Relations

To Whom It May Concern, We respond as follows to this complaint. Ms*** * *** contacted iPage on February 10, regarding the charge of $on December 12, On February 10th the agent informed the customer that the account was suspended due to a chargeback issued on the
accountWhen an account has a chargeback placed against it the account is set for deletionAs Ms***’s bank had processed the chargeback the funds for the charge of $had been returned to her by her bank.On March 8, Ms*** contacted us again to notify us that the bank had reversed the chargeback and she wished to receive a full refund of the $The agent escalated the situation to a billing specialist.Per our terms of service, products and services rendered after days are not eligible for a refundMs*** was charged for services on December 12, but did not contact us until after the day grace period.On March 16, Ms*** spoke with a billing specialist, in addition Ms*** may not have received an invoice to her current email address which may have caused unnecessary confusion in what was going to be charged and whenWith this in mind, and as a gesture of goodwill the specialist issued a full refund of $back to the card on file on March 22, While Ms*** was not eligible for a refund, iPage chose to issue the refund as a courtesy. At this time we believe the issue has been resolved with Ms***.Regards,*** **IPage Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[I would just like to respond to their responseWhen I contacted bluehost, I believe they were able to reset my site to an earlier version because I have an email from *** saying my site was clean after the 11thHowever, I was unable to go back into my site because I was still locked out of it, even though bluehost said they'd unlock it once it had been revertedTherefore, I could not clean up my site on my own because I could not access itInstead, I was contacted by *** in order to purchase an expensive cleaning option instead of being allowed to go in myself and remove the plugin that was susceptible to attackI would like bluehost to revert my site again, notify me themselves that it was reverted, unlock it so I can access it and then let me secure it better on my own without their conflict-of-interest *** company trying to get me to pay for expensive plans for a situation that I feel was not completely above-boardAlso, I was automatically signed up to *** without requesting to be by bluehostThat they are connected and that they make money from these associations tells me that they are not practicing ethically.]
Regards,
*** ***

The customer is not obligated to use only the *** *** *** *** ***. Our hosting services allows the customer to use many other web buildersFor example, there are many third party website builders which can be used to create a websiteOne of the most popular programs out there is
called ***It is an open source application that is compatible with most hosting providers out thereThe other nice feature about *** is that since it is open source which means there are many developers out there which gives you many choices for themes and plugins.At this time, we have provided the customer a refund for the *** *** *** *** ***A refund of $was issued to the credit card on the file on 7/30/2015.If the customer wishes to cancel her account now and obtain a refund for other eligible products and services, she can contact our billing department by opening a support ticket or calling our support team (877-***).Thank you!

To Whom it May Concern,We respond to this complaint as followsMr*** *** contacted us on November 11th, 2017, in regards to an email service issue in where his emails accounts were not able to send out email messages as normalUpon looking further into this matter we discovered that Mr***
was in contact with one of our Managers and informed him that the issue was resolved and his email accounts are now working. In reference to the complaint regarding our support agent ***, we are thoroughly reviewing the call that took place with him and Mr*** to provide any needed coaching opportunities for the agent so we can improve our customer's experience with our support staff. Furthermore, we took the liberty to reach out to Mr*** via the email *** to confirm that all of his outstanding issues have been resolvedAt this time we have not received a response from Mr***We would be happy to assist him if he has any further concerns or questions regarding his account. Sincerely,BlueHost Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

On 10/13/2014, the IPOWR account autorenewed in accordance with our Terms of Service and the customer was charged $On the following day, the customer was charged for Domain Privacy (10/14/2014), in the amount of $11.99.From reviewing the history of the account, it would appear the customer
disputed the charges with their credit card company but the chargeback was ultimately settled in our favor.On 08/13/2015, the IPOWER account was canceled and we refunded $back to the customerWe've refunded an additional $back to the customer on 10/20/Therefore, the customer should have a full refund

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

As a gesture of goodwill, we have issued a refund for the domain *** renewal feeThe refund is for per Mr***'s requestAs we stated in our previous response we are unable to cancel the domain, so Mr*** can keep ownership of the domain for the next year free of chargeWe advise Mr*** to set his domain to "manual" so it will not automatically renewWe hope this resolves Mr***'s complaint. Regards,Ipage Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[The response from the Ipage team is a complete and utter lie. I have provided all the information they requested not once, but times. The first time was during a call I had with *** from Endurance International, at roughly pm EST Sept 18th. During the call, which was recorded by my credit card company who were also on the line at the time, I provided him the attempted charge dates, billing information, and credit card information that he requested. The second time was after speaking with ***, with the Ipage billing team. At her request I faxed over all the information requested. This occurred at 4:pm EST on Sept 21st, please see the attached screenshot from my fax utility program. The third time was at 8:pm EST, Sept 28th, which was in response to the email I was sent by *** Z, who is with the Ipage compliance team. The fourth time was in response to the email sent to me by *** P, also with the Ipage compliance team. This email was sent at 6:pm, EST Sept 29th. Please see attached document entitled Revdex.com Complaint Correspondence. This situation is completely unacceptable, and I expect a response within hours or I will be contacting a lawyer to discuss my next steps.]
Regards,
*** ***

To Whom It May Concern,We respond as follows to this complaint.*** *** has been using our domain registration and hosting services since 7/24/ Currently, their account with us was set for automatic renewal which would result in annual billing of their products and services We
inform all of our customers multiple times prior to processing any automatic renewals that they will be charged for any upcoming services.While we did not receive any direct contact from *** *** prior to July 4th, or after the specified charges were issued, we are aware that the prebilling process can be confusing as it occurs prior to the expected billing date.As compensation for this misunderstanding, we have reached out to the customer and we have refunded $which is the full amount specified in the complaint We have now set their services to manual renewal to prevent further unwanted charges.Thank you,Fatcow Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
*** ***

To whom it may concern,We respond to this complaint as followsMr.*** contacted us in regards to his hosting account which he was wanting to cancelAs explained in the complaint, Mr.*** was under the impression that the domain renewal was included in the purchase of his hosting accountThis is
incorrect, as the hosting and domain registration are two separate purchasesAfter review of Mr.***'s complaint, we have gone ahead and given Mr.*** a pro-rated refund for the remaining term of his hosting planMr.*** will be receiving a refund of $to the payment method used within 5-business days depending on his financial institutionThe account has been updated to reflect the change to the hosting as well as we have updated Mr.***'s domain *** to our manual renewal optionWe have also removed the payment method on file to ensure that there is no possibility of Mr.*** being charged for any additional services.In closing, we would like to take this opportunity to thank Mr.*** for his patience during this process, and we look forward to an opportunity to service Mr.*** in the future should the need arise.Regards, Bluehost Customer Relations

To Whom it May Concern,We respond to this complaint as followsMs*** *** contacted us on 1/reporting issues with the site and that it was showing security warningsUpon further investigation, we did see that the renewal for the SSL went through for the billing, however, the new SSL certificate did not get installed on the serverThe SSL at that time was manually installed on the server and her sites were back up and runningOur support team responded to the customer the following day (1/27) explaining the issue with the SSL and confirming that her site is secure and not showing any security errorsWe attempted to reach Ms.*** today (2/6) on the number provided (***)We were unable to reach her, so we left her a voicemail confirming that the ssl issue has been resolved and for the inconvenience we have issued a credit for the amount Ms*** paid for the SSLIn closing, we have confirmed that the SSL issue has been resolved and her sites are now workingWe would like to sincerely apologize to Ms*** for any inconvenience this matter may have caused her and a refund was processed today for the amount of $which is the entire yearly cost of the SSL and the refund will be issued back to the card on file in to business daysRegards,iPage Customer Relations

To Whom it May Concern:We have attempted many times to reach out to Mr***On 04/19/2016, we launched an investigation and saw that we had not processed the refund the customer had complained aboutWe have processed the refund to the customers *** accountAfter processing the refund, we
attempted to call the customer and inform him what we have resolvedThe complainant did not answer so we left a voicemail that stated our direct phone numberOn 04/21/2016, we attempted to call the customer again, but there was still no answerWe left another voicemail for the customer but we also attempted to email them at ***.***@gmail.comWe have not received a response from *** but the hecan feel free to contact us anytime if they have any additional questions.Regards,iPage Customer Relations

To whom it may concern,We respond as follows to this complaint. Bluehost reached out to Mrs *** *** on April 3rd to go over the issues she was experiencing with paying a redemption feeAfter speaking with Mrs ***, as a gesture of goodwill for being a long time Bluehost customer and
for her frustrations, we refunded the redemption fee that was paid towards the recovery of her domain nameWe have gone over why this was charged to her and addressed any feedback she had at that time.We would like to thank Mrs *** and the Revdex.com for the opportunity to address this complaint. Sincerely,Bluehost Customer Relations

To Whom it May it Concern,We contacted *** *** on April 27th, via email to resolve this matter*** *** replied the same day that the issue has been resolvedThe complainant can contact us at any time if any other issue arises. Regards,eHost Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
First of all, my URL is not *** It's *** Also, I don't recall contacting you on January 5, I think the first time I contacted you was on January 11, according to my records I actually took a screenshot of the chat session I had with Verio Technical Support They said that my website files had been migrated over and that the nameservers were pointing to the old servers and that they could update them See attached screenshot Because of this, I didn't think there was any problem In addition, as I mentioned in my original complaint, it was never communicated to me that the *.best.vwh.net domain names would be going away permanently If I had known, then I would have definitely done something. I also have a screenshot of the Control Panel from January that shows my domain name doesn't expire until January 14, 2018! Please provide me with a backup of all my email from when my domain went offline on January 16,
Regards,
*** **