Mediacom Communications Corporation

The requested credit was issued prior to receiving the complaintCustomer contact has been madeThank you for bringing this to my attention

Initial Business Response / [redacted] (1000, 9, 2016/10/13) */ Mediacom account closed with payment of $ [redacted] paidNo permanent reporting to CPA or credit bureau

Initial Business Response / [redacted] (1000, 9, 2015/08/28) */ Ms [redacted] 's service is currently pending a voluntary disconnect of serviceWhen a disconnect of service is requested there is a stop bill date selected and that stop bill date was selected on the date the person called in to stop service so no further charges were pendingOnce disconnect is completed the customer account should be credited back to August 10th and no early term fee applied due to the issues that have occurredWe regret that Ms [redacted] has had these issues and as we resolve this we hope Ms [redacted] would consider giving Mediacom another opportunity Respectfully, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/08/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) have not received a final bill yetwhen turn in box was told they would have to send us a final billThat is the only reason I haven't closed complaint yet, waiting to make sure bill is how it should be

Initial Business Response / [redacted] (1000, 15, 2016/12/12) */ Several issues, unshielded wallfished RGlineAdvised to contact electrician to get line replaced in order to get issue resolved Respectfully [redacted] Initial Consumer Rebuttal / [redacted] (3000, 17, 2016/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The guy who wrote that response put in as much effort into the response as some of their techs did in troubleshootingIn-other-words, noneThe unshielded cable was eliminated as a root cause as evidenced by the video posted in the forums and confirmed by your most recent techThe issue has been squarely isolated to the Mediacom side of the system Furthermore, at no time has any manager contacted meThe most I've gotten was a recent visit from a "senior" tech who actually talked to me like I knew what I was talking aboutHowever, he made no adjustments and promised to have a manager follow up with meSo far, that hasn't happened Buy just to reiterate and be clear, any claim that the source if the problem is on me and within the wiring of my house has been unequivocally proven to be falseThis weak response from Mediacom is indicative of the service I've received which is the primary source if my anger and frustration Not accepted! Still a dissatisfied customer Final Consumer Response / [redacted] (4200, 35, 2017/02/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response, purposely or not, is also inaccurateEvery technician that has come to my residence came inside, took readings, and gave recommendationsNone of those recommendations proved to be fruitfulThe last visit was on 12/12/by [redacted] He confirmed that my RGcable was not the source of my issuesHe also advised that the 6-port junction box at my pole was full, and that he would check to see if any work had been done in the area that may affect my signalOn 12/ [redacted] from Mediacom called me in an attempt to set up a visitAt the time of the call, I was unable to meet [redacted] 's schedule and we ended the conversation with the agreement that I would contact [redacted] to arrange a meeting at a mutually agreeable timeI called [redacted] back at 14:on 12/to set up that meetingI got his VM and left a messageHaving not heard from [redacted] , I called him again at 15:on 12/20, again getting VM and leaving him a messageThat is the last time I triedI never received a return call from [redacted] or Mediacom to set up this meetingThis meeting is crucial, in my opinion, so I can get details of what has been done specificallyI am confident this issue will continue and I do NOT want to start at zero each time I want to point out that my desired resolution of this complaint is this meetingIt is not a monetary request, nor a request for free serviceThis is essentially a no-cost resolutionMediacom's inability or refusal to provide me this meeting has only fanned the flames of my discontent and made this entire issue more contentious than it had to beIt has cost me valuable time and effort and has caused much needless frustrationIf Mediacom would simply send a MANAGER, SUPERVISOR OR EXECUTIVE to my house to discuss the entire issue, I would be satisfiedThus far no one of that level has made this visit, and until that happens, I consider the issue unresolved Final Business Response / [redacted] (4000, 37, 2017/02/06) */ Two techs and two supervisors met with Mr [redacted] on 2/3/at 2:PMWhile on-site we replaced everything that was accessible to usItems replaced are SDU, ground block, and all connectors at the common point, we also replaced internal line feeding cable set top boxThere is a few things that still need to be addressed but was unable to because the amount of clutter in the locations we needed to access, There is a RG-line that has multiple splices that was inaccessibleMr [redacted] also would not allow us to swap his DVR box that tiles when you watch recordings Respectfully, ***

Initial Business Response / [redacted] (1000, 9, 2016/08/22) */ On July 31, the install order was completed for [redacted] for discounted services at year pricing at $plus modem rental and taxesAfter the first year the pricing was to go to $plus modem rental plus taxes for the next twelve monthsAfter twenty four months the rate is to revert to regular pricingThere is no agreement or contract on this account Respectfully, [redacted] ***

Initial Business Response / [redacted] (1000, 9, 2016/06/14) */ Mediacom has reviewed the tools we have to review usage of service and service drops and highs and Mr [redacted] 's service appears to be fine going into the homeSince Mr [redacted] established service with us in we have only been on two service callsOne in August and one in January No service calls recentlyWe did apply a small credit on Mr [redacted] 's account on the day he phoned in as a courtesy Respectfully, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/06/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mediacom's customer service website has a link to report outages in serviceThere is a further link to decsribe the outage as intermittentI reported my service outage as intermittent more than times in one month and then called customer serviceI was told that Medicom does not keep track of that informationI then requested to have my service reduced to the least expensive plan and was assured by the representative that this change would take placeI was charged the full price for more months before ending service altogetherEvery representative from Mediacom that I have spoken with has been less than truthful and in some cases they intentionally lied to meAs a company they cannot be trusted Final Consumer Response / [redacted] (2000, 21, 2016/06/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the refunded creditI really just want this to be over On a seperate note: Mediacom salesmen knocked on my door last week after 8:00pmAren't there rules against that? Final Business Response / [redacted] (4000, 18, 2016/06/27) */ Mr [redacted] has cancelled and disconnected the Mediacom serviceThe disconnect order was completed on June 15, There currently is a credit balance of $on the account upon which a refund check will be issued and mailed Respectfully [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2016/06/27) */ This customer is out of the service area for which our office provides services and also outside the service area in which the Southwest Revdex.com provides service as well Respectfully [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) This need to be forwarded to the proper Mediacom repIt's still Mediacom!! Final Business Response / [redacted] (4000, 11, 2016/07/06) */ Mr [redacted] entered into a package agreement on 06/21/On 06/21/his agreement for the discounted pricing expired Respectfully [redacted] Final Consumer Response / [redacted] (4200, 13, 2016/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Why can Mediacom go back on the package deal they offered me by reducing my Movie Package by one yet I can't do the same to them? It's unfair, immoral and WRONG!! Give me my HBO!!! I was told I would get three movie channels the entirety of my contract, yet Mediacom took one away and refuses to replace it with anotherThey should be fined for BREACH OF CONTRACT!!!

Initial Business Response / [redacted] (1000, 15, 2014/12/12) */ Since Mediacom bills in advance, the online billing would be showing the next months billingHowever Mr [redacted] last payment of $ [redacted] on Sept 30th brought him to a zero balanceThis should resolve the issue Respectfully, [redacted]

Initial Business Response / [redacted] (1000, 8, 2017/05/09) */ On April 14, Mediacom technicians rewired three outlets and re-ran the drop to help eliminate the issues that Mr [redacted] was experiencing Respectfully [redacted] ***

Mr [redacted] was on a promotion video/internet package allowing him to enjoy Mediacom services at a reduced price for a period of one year Once the promotion ended the prices went to pricing I regret that Mr [redacted] is unhappy about this change however, when Mr [redacted] phoned into Mediacom customer service department- the retention department spoke with him about the situation and offered to credit the difference in the previous month and the current month as a courtesy Respectfully, [redacted] ***

The Mediacom customer service department spoke with *** about the intermittent services he had been receiving Subscriber had technician out yesterday and worked on outlet near modem - setup TC due to continuing signal issues - credit for current TC: $ - subscriber okay'd Second service call was to replace external connectors

Initial Business Response / [redacted] (1000, 16, 2016/01/05) */ A $credit has been applied to Mr [redacted] Mediacom accountO 11/a service technician went out and replaced the modem and reconfigured everything to make sure all was wellAgain on 11/we replaced the modem and did the same thingOn 12/ we went out on another service call and no problem was foundThrough the diagnostic tools we use all levels look adequate and okay Respectfully, [redacted] ***

Initial Business Response / [redacted] (1000, 9, 2016/05/16) */ Mr***'s final statement is for $of which $is a past due balance for the previous months services and $is final months services balance Respectfully [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/05/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received a bill for $which was for the full month of April I called and told them we no longer have their services and have turned in all of their equipment as of March 31, I have receipts for the returned equipmentOur services should have been terminated as of March 31, 2016, by MediacomI spoke with a woman at Mediacom in early April 2016, and she looked it up and told me I was correct and I would have a final bill of maybe $and that would be sent to us as a final billI received the final bill on April 22, 2016, and the bill states that I have a past due amount of $and that I owe $for the time period of 4/4/through 5/21/for Mediacom telephone servicesI had no Mediacom phone, internet or cable service during the entire month of April The bill states that I owe $for a late fee, when I hadn't received a bill until I received the final bill on April 22, I should not have a late fee of any kindThey are charging us for services that we did not haveI spoke to Dorothy on 4/3/regarding the final billDorothy told me that was the correct amount we owe, and she could not give me an explanation as to why the $was on the final bill, only that is what their records show that we oweI restate that we did not have any Mediacom services after March 31, They are overcharging me a total of $for the April billing and the late fee Final Business Response / [redacted] (4000, 13, 2016/05/18) */ Last payment received was on 3//1/and that amount brought the account currentThe bill cycled on the 22nd of each month billing from the 5th to the 4thOn 4/when payment was not received the $late fee was addedOnce all pro-rated amounts were calculated the above amounts previously listed are the amounts due Respectfully [redacted] Final Consumer Response / [redacted] (4200, 15, 2016/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) It's obvious they are not reading or researching our complaint as they gave a generic answerWe do not want another response from Mediacom but we do want a copy of the invoice that they say we were late in payingWe were loyal customers since and were never late on our paymentsPaying what we legitimately owe is not an issue with us, it's paying something that we do not owe

Initial Business Response / [redacted] (1000, 12, 2016/02/29) */ Technician went out on trouble call on Feb 12, to correct issueCustomer was experiencing intermittent internet issuesModem was experiencing slow speedsReauthorized modem, replaced Ext F conn, replaced ground blockBelieved to correct situationIf future issue is to arise please contact customer service to let us know Respectfully, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 14, 2016/02/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mediacom didn't adress my contract being extendedI would like to have the call pulled still please Final Business Response / [redacted] (4000, 20, 2016/03/15) */ The terms of the agreement were outlined when service was established on 2/4/A two year agreement was set up with a step up in price the second yearCustomer service did do a save but no mention or reference was made to the agreement or contract in the call when services were changed on 4/14/ Respectfully [redacted] ***

Initial Business Response / [redacted] (1000, 15, 2016/04/21) */ Dear Ms [redacted] - Notification was included in your December statement that your monthly rate would be increasingThe statement that was included was stated as below: December Statement Account Detail XXXX XXXX DI RP XX XXXXXXXX NNNNNYNN XX XXXXXX XXXX [redacted] Billing Date: December 26, Account Number: XXXX XX XXX XXXXXXX Page of Important Account Information To reflect changes in the rates we are charged by local broadcast stations, your monthly Local Broadcast Channel Surcharge (LBCS) will increase by $to $effective on your next bill The LBCS previously equaled the fee increases that the local broadcasters demanded since the start of 2012, but now equals the entire cost of all local broadcast channels Mediacom carries in your market To reflect changes in the rates we are charged by regional and certain other sports networks, your monthly Regional Sports Surcharge will increase by $to $effective on your next bill The last payment we received on your account was 1/15/I apologize if this has created any inconvenience for you, however you may contact our customer service retention department to determine if they would be able to assist you in reaching a reconnect solution Respectfully, ***

Initial Business Response / [redacted] (1000, 9, 2015/07/21) */ Mediacom regrets that an error has occurred in billing and that Mr [redacted] was charged for a modem when he in fact owned his modemOnce we were notified that Mr [redacted] owned his modem we were happy to go back twelve months and remove the past years charges but we only list twelve months worth of history on our billing and anything further would require a lot of billing research and manual data history lookupThis process is time consumingThe customer does have a responsibility to check their statements each month for accuracy before each paymentReceipt of payment is commonly the customers statement that they agree with the amount written on the statementAgain I regret that this has happened, and we were able to refund [redacted] on Mr [redacted] 's Mediacom account for what was charged the past twelve months for a modem charge Respectfully [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) While it is true that I should have not trusted that Mediacom was billing me correctly, as they shouldI find it distasteful that this is the second time this has happened and that Mediacom isn't taking more responsibility to ensure that they are billing their customers correctlyI understand that going back manual is indeed costly and time consuming, but that is the cost of integrityMediacom is in possession of money that they obtain from my erroneously on their partI do admit that I did not catch the mistake in days, however this business practice of taking money that does not belong to the company and refusing to investigate to ensure the customer is given a full refund is bad business, hence the report to the Revdex.comInvestigation is indeed costly, however, it is costing me money for your mistake Final Business Response / [redacted] (4000, 16, 2015/08/04) */ According to notes and extensive review of Mr [redacted] 's account, a permanent note indicates that on January 31, subscriber owns his own modem...however due to the current package that Mr [redacted] was in, the modem was a part of that package- so instead of changing the package and the end result costing Mr [redacted] more money for his services the modem charge was freed out for the remainder of the of the time left on his promotional offerMr [redacted] 's promotion didn't expire until February, So the modem charges didn't start being charged on Mr [redacted] 's Mediacom account until that pointThe [redacted] refund that Mr [redacted] has received is a full refund for the time that Mr [redacted] was being charged for the modemI will consider this closed at this time Respectfully [redacted] ***

Final Consumer Response / [redacted] (2000, 11, 2015/11/17) */ Revdex.com Comment - The consumer called the Revdex.com and stated the complaint has been resolved

***Document Attached [redacted] Uploading sample of modem connection log showing exact issue and today the issue occurred twice within hours(Router Error.pdf)

Initial Business Response / [redacted] (1000, 10, 2017/03/09) */ Customers account is current and November payment has been locatedThis is not the first time this has happenedWe made contact with customer providing information regarding missing payment indicating customer has called back and verified that the their bank used the incorrect mediacom acct number via their bank bill pay Respectfully [redacted] ***

Initial Business Response / [redacted] (1000, 7, 2016/03/02) */ $was posted X-balance on account is $ Respectfully, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) That was the payment that I sent in for the most recent bill...it does nothing to address the past due amount, which I had also mailed in (and have the proof of) but that did not get posted to the accountIt also does not address why I have not been contacted by someone who can personally address the concern! This was no answer whatsoever...the problem still exists that the company is saying that there is a past due amount when there is not one Final Business Response / [redacted] (4000, 11, 2016/03/08) */ Please forward copies of all payments to ***@mediacomcc.com and I will compare them against the payements posted to determine which payment is missing and not actually posted to this account so that we can get to the bottom of this for Ms [redacted] Respectfully, [redacted] Final Consumer Response / [redacted] (4200, 13, 2016/03/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will accept it when the issue is resolvedI will email the copies to Mr***, despite the fact that I have faxed them to multiple people in the company who assured me they were forwarding them to accounting