Mediacom Communications Corporation

Review: I contactd mediacom cable on 8/10/13 to have my auto pay stopped and was assured that it would be. Verified again to make sure it wasn't going to draft that week for the auto pay. And again was told that I would have to make the payment myself. However on Tue I noticed that it was drafted from my account and then I had a $35 bank fee. I contacted mediacom by chat online. And was told I wasn't set up on Autopay. But clearly I was. So, I called in and spoke to someone and she stated the same thing; therefore I said that I was on it and had it removed but it still drafted. Then was told that it would take 1 billing cycle to remove it. I explained that I confirmed with the first rep and was told that it wouldn't come out. She transferred me to the supervisor. Who basically said it would take a billing cycle for it to stop. And that she was sorry. But nothing she could do because the person I spoke to originally was international and they cant pull logs or calls and that was it. I asked why would they contract people that they can't monitor if they are supposed to be representing their company. Didn't get an answer. Because if they are representing the company then what they say needs to be honored. Or what's the point. Save the money and not have anyone work just be closed during those times or hire someone from America. Basically was told to complain to my bank when my bank has nothing to do with it. I want my money back with the NSF fee, and I shouldn't have to pay anything for that month for all the trouble I went thru.Desired Settlement: DesiredSettlementID: Other (requires explanation)
I want my money back with the NSF fee, and I shouldn't have to pay anything for that month for all the trouble I went thru.

Review: I have tried for two months to get my cable fixed. They sent a tech to my house he informed me there was nothing wrong in the house that the failure was outside. He said a tech would come out and fix the problem outside. As of this date no has been sent - everytime I call I get a different excuse. They still send me a bill every month even though I tell them the cable is not working. How can they continue to bill for something that is not being provided. I have lost my patience as everytime I talk to a tech on the phone they give me a different excuse or they tell me someone will contact me and they never do. I wish there was [redacted] in this area because at least I know they are a reliable and reputable company.Desired Settlement: I would like not to be billed for the months this cable has not worked. I would like an actual tech to fix my cable outside.

Review: We have been a customer of Mediacom's for 8+ years at our vacation home in Bethany Beach, using them for TV cable service and more recently for WiFi. They have ALWAYS been one of the WORST at accurate billing of any company I have ever worked with.

Most recently……we had a 3 month free trial service on a particular paid sports package. The trial ends December 15th. Having received my latest bill on December 4th showing a pro-rated charge for this service starting December 15th, I called on the 4th requesting to cancel the service, which they did and said I would not be charged for it going forward. I then asked them to credit the pro-rated charge starting December 15th and they said they could not and they kept insisting the reason why was because they send their paper bills out in advance and they could not issue a credit. I requested a credit on the NEXT bill but they said no.

This discussion lasted 20 minutes, even the supervisor refused to issue the credit.

It's clear they know they have a monopoly in the area because customer service is not a focus for them. If I had an alternative other than having to put a [redacted] on my roof, I would change in a heartbeat!Desired Settlement: Issue a credit for the service as described above but this is less about the $5.13 and more that I want the Revdex.com to know of the customer service that Mediacom provides on an on-going basis - they have a monopoly (unless you want a dish on your roof) and they do not treat their customers in a fair or satisfactory matter.

Business

Response:

The requested credit was issued prior to receiving the complaint. Customer contact has been made. Thank you for bringing this to my attention.

Review: I called them last 3/14 to speak with collection dept to see if I can get a payment arrangement. I have never had one before. The gentleman [redacted] told me that the open on Saturday 9-6 to set-up payment arrangement. I called them Saturday they told me not open to call back on Monday. Call them today spoke with [redacted] to set-up arrangement told me they only can extend to Monday I asked if I can pay on the 27th. Due to bad separation he took all the money and let us with nothing. I was only asking for couple of more days since I never had any before. This company told me my bill will be 130.00 and I'm paying 163.00 a month. When ask any special on how to lower bill nothingDesired Settlement: phone call to see if they can extend till Friday. 27th

Business

Response:

Unfortunately, the account was reviewed and is not eligible for any additional payment extensions under policy.

Review: In November of 2011 we signed up for Mediacom's coverage for our phone, internet, and tv services. Over the course of a month we had nothing but issues with the technical equipment that had been delivered to our house to use. We contacted Mediacom to come and replace a modem that was not working. The technician came to our house and installed a new modem and took the old modem with him. After the service still was not working, we called to cancel our service. At this time we were asked to return the equipment that was in our house and that our bill would reflect that our service was terminated and any future charges would be refunded..The equipment was returned and when the final bill was sent to us we were being billed for a modem that was never returned as well as additional monthly charges. We are being billed for the non working modem that was taken from our house by a service technician. I called to get the matter resolved and was told that it was going to be taken care of. A ticket was being created to find the modem that their technician took from us and that we would be cleared of the charge. NOW, January of 2014 I am getting calls from a collection agency that I have been sent to collections for a debt that I owe to Mediacom. I have not heard from this company since early 2012 and I am now getting reported to collections for a piece of equipment that was removed from my house by a service technician as well as a debt for services I never received. After getting a call from collections I called them on 1/27/14 and talked to [redacted] I was told again that a ticket was being generated and that I should hear from the company in 3-5 business days and that my account should reflect that the equipment was retuned and the balance they are also charging me for should be waived. My ticket number is 1137368. I asked about the last call that I had placed to their company and she told me there was nothing in my records that a ticket had been generated by the last contact. I have a credit card company that has reduced my credit limit due to this company reporting this to a collection agency. I have lost $5000 in credit due to this company not properly handling my account. I request that something be done from the Revdex.com to get this company to understand that this is their responsibility to correct the fees and get my name off the collections list.Desired Settlement: I need to get this matter closed and get my name off the collection list. This is now impacting my credit and my ability to make purchases that would require my credit to be in good standing. I need Mediacom to removed the charges for the modem that is in the possession of a Mediacom employee and they need to waive the fees for the additional service they are charging me for that I never received.

Review: I have been an Internet and cable customer for 2 years with Mediacom. I have had nothing but problems from the beginning. I pay for cable and upgraded internet and I do not receive what I pay for. I call and a tech comes out and says he fixed it and the problem returns. The 2 major problems are I keep getting kicked off internet. And hdtv a dvr problems. I have recently called and set up another service call. They trivet me an appointment and I leave work early for them to not show! After the second no show I called and they found not give me a reason why. The customer service is highly lacking and their equipment is sub par! (Refurbished boxes) I have talked with them about me putting in a formal complaint and still nothing from them.

Product_Or_Service: Cable/internetDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would like a refund for the upgraded service I pay for and do not receive. I also want the issue resolved by a competent repair service.

Business

Response:

The North Carolina front counter supervisor has reached out to Mr. [redacted] to resolve his complaints; she has provided her contact information and will do her best to ensure his issues are resolved by working directly with him and the technical staff in North Carolina.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On Aug 29, 2015 a service representative came to my home and run a temporary cable in. The old line was not working. He said someone would be out in 15 days to run a new line and bury the new line. I am still waiting for someone to come out and do it.I have made 15 calls to Mediacom trying to find out why the job is not done. Also, with the temporary line the cable keeps going out. The cable want out on Friday Oct. 16 and has not come back on as of today Oct. 19th. So far everyone I have talk to has told me not there job, I have no answer for you, so sorry I cannot help you, not my department, and the one I like, "we will charge you for services not provided". I have been a customer since 1989. Why am I getting the run around and when will my cable be fixed so it stays on for a full day. Right now it's a hit or miss that it will work. If you want dates and times for the calls I can provide them for you. You guarantee the customer comes first. I have not seen consistent first-class care. I do not want to change cable companies but this is getting on my last nerve. I also notice that is past weekend Mediacom run a special for free HBO and others. Of course I did not get to see because MY CABLE WAS OUT ALL WEEKEND.Desired Settlement: I want the new cable line in and the temporary line removed. I want the cable to work at 4am when I turn on the Weather channel in the morning for work. I want the cable to work on weekends when I am off. I do not want to have to make a phone call to Mediacom for the cable to work.

Review: We have a seasonal investment property in Bethany Beach Delaware. We incur significant costs at this property and are highly dependent on summer rental income. Our Mediacom service was turned off last Fall as the property was not used in the wintertime. We were told to call in the Spring to arrange reinstatement of service. We called in April and again in early May to arrange the scheduling of service. On May 9th, we were led to believe that service would be set up for this past Monday 5/19. My wife changed her travel schedule to be available on that date. As a result of not hearing back from Mediacom, my wife called Mediacom a few days later to confirm the 5/19 appointment. At that time, we were told that it had now been scheduled for June 1st.

We have literall spent countless hours each day for the past week on the phone with various customer service reps communicating that this was absolutely unacceptable. We have rented the property for the Memorial Holiday weekend and will lose this rental without the activated Mediacom service. Noone at Mediacom cares.Desired Settlement: Our primary intent continues to be for Mediacom to simply schedule us in for service tomorrow (Thursday) or Friday of this week. This has been what has been communicated every day this week since it became apparent that they would not be available on Monday 5/19 as originally agreed upon.

Since it has now become apparent that Mediacom does not care to consider this, the proper resolution would be for Mediacom to give us full service for 1 year free of charge. This would still not make up for our lost income but would be a reasonable resolution.

Review: New TV...tech set to scan for analog and digital channels..did not wait until finished scanning....now have fewer channels and poor quality picture. Called tech cell phone 3x...called Mediacom..spoke to supervisor...said he would return...did not and no phone callDesired Settlement: Want to get all channels on TV...want tech to Show up and stay until working correctly. He previously left before he knew it working correctly.

Review: I called Mediam earlier this week due to the fact that they were leaving messages for me to call them. The representative I spoke with told me that Mediacom has a new policy that allows them to shut off services anytime you have a late balance. I explain to the representative that I was on unemployment for a while due to the fact that my job went seasonal and that now that my job is back in business I would be able to catch up the past due amount. The policy before allowed cistomers a few days after their second bill to pay of their past due balance. I have been making payments at least once a month to Mediacom trying to catch up on bill balances that seem to change and go up from month to month at anytime, but I have always paid the past due as the policy allowed. The representative claimed to make a note to move the cutoff date to Thursday June 18th. Instead, they cut all my service the day before. I called and spoke to a representative and she told me that the company decided that Wednesday was the cutoff date for my services. No one called to tell me about this change. I have been dealing with Mediacom's negligence to keep me aware of any changes to my services for a long time now and I feel that this is bad business practice. I feel as though it is unethical to change business practices on customers at any time as it makes it difficult for many customers to meet these requirements immediately. Now I am stuck trying to pay a past due amount on top of a disconnection fee due to failure to honor an agreement on top of newly informed policiesDesired Settlement: I would like for Mediacom to honor the previous agreement to allow me the June 18 2015 past due balance payment. I also think it is fair that I do not pay disconnection fees since the services was not supposed to be shut off until midnight June 18th 2015.

Review: Mediacom offers "Value Package" of television and internet service throughout Bethany Beach. The online request shows it as available but when you sign up it says an associate will call to set up and installation appointment. When the associate calls s/he will try and upsell service by saying the basic service is not available but the higher priced services are available at the location.

This is false advertising as basic service is available at all locations but they do not want to honor the lower rate services for certain areas.Desired Settlement: HOnor the $29.99 per month price for value service.

Review: signed a 2 year agreement for cable and internet service. first year was a set rate of 45.00. second year was to have a 25.00 increase. the agreement was signed in august of 2014. In april of 2015, Mediacom doubled the bill to 90. After numerous attempts to correct via the 800 number, we visited the Dagsboro office. The representative told us that the bill would be corrected with credits to our account and to expect a phone call from the supervisor. We have yet to hear from anyone, the bill has not been corrected and Mediacom has broken the price contract.Desired Settlement: service provided according to the contracted price.

Business

Response:

Customer was contacted and their promotion was explained to them on 5/7, necessary credits were issued at that time. This complaint is considered resolved.

Consumer

Response:

Review: Tried to buy Triple Play on 08/17/15 but Tech said outside box didn't work. Said he would return AM of 19th but didn't show up' After repeated calls, Tech arrived at 4PM and laid 2 orange cables across my driveway and lawn and adjacent neighbor. Phone service never worked properly and a full week went by with repeated calls and no correction. Gave up on 08/29/15 and cancelled service asking for refund.It is now 09/14/15 and the 2 cables are still laid across my property and neighbor's. The cables are a tripping hazard and a safety issue.\. I have called again and again asking for removal of the cables and their equipment. I was told this would occur on 09/07/15 but no one showed up that week. Today, [09/14/15], talked with Camille and was told I had to wait till the 25th. This was unacceptable. Talked with [redacted] about 5 PM and was told the 15th - what am I to believe. [redacted] also told me that processing of my refund wouldn't start till equipment was picked up BUT their excuse is that they have to call me before coming. I am 77 and cannot wait for 24 hours/day waiting for a call from obviously unreliable people.Desired Settlement: I want the 2 cables removed and their equipment picked up on the 15th of September. To avoid their excuse of an unanswered phone call, I told [redacted] their equipment would be left, under cover, on my front porch since I had commitments that day. This seems to be the only way to override their phone call excuse and end the frustration of hours on the phone and almost a month of safety issues that they would bot address. This seems the only way I can get a refund.

Cable service has been out; called 3 different times ( 12 hours apart ) and given 3 different reasons. Now I'm told service tech has to come by, but can't get here for over a week........when their office is less than 10 miles away..........but let me be a day late or a dollar short on the bill and they want to hang me.........