Mediacom Communications Corporation

Initial Business Response /* (1000, 12, 2015/08/17) */
A trouble call was scheduled on 7/27/and was cancelledWhen customer called in on 8/6/*** *** called in wants to setup *** online but detected Upstream CER (%) for this CM
Upstream SNR for this CM
(dB) *** ***
Upstream SNR (dB) *** ***
Upstream CER (%) *** *** weak signals/signal in & out/modem offline now/customer still wants to try to reprovision the modemOnce completed, the modem stayed offlineHe bypassed the router, and the modem was online now working when wired but not when wireless/customer will work on it on his end

Initial Business Response /* (1000, 9, 2015/07/30) */
The customers stop bill date was July 9th and there is a credit on the account that will be issued to subscriber
Respectfully
*** ***
Initial Consumer Rebuttal /* (3000, 11, 2015/08/03) */
(The consumer indicated he/she DID NOT
accept the response from the business.)
There are two account numbersThe second was generated for the moveThe stop date could not be July 9th since I had their service up to July 31stWhen they made the mistake in July and cut me off they turned the services on under a the second account numberI would have to see both billsSince the last bill I had auto paid was including the extra move fees and the total bill was in excess of my regular billThat was billed out until August 15th
I spent hours on the phone 7/trying to find out what was going on with my serviceOnly to be told there was no port order in placeI called later that day with the new providers confirmationMediacom still couldn't find itThe gentleman I spoke with was very helpfulHe put me on hold and called the department that handled the portsThe confirmation number the new provider was tracking was not the number Medicom was using for the port orderOnce I found out the number Mediacom was using I was able to get a date
The port was rejected initially because of an error in zip codeMediacom could not find a record of the rejectionThe new provider would not have called to verify the zip and tell me about the rejection out of the blue
Final Business Response /* (4000, 13, 2015/08/04) */
There are two different account numbers associated with this subscriberXXXXXXXXXXXXXXXX does not have a balance associated with itXXXXXXXXXXXXXXXX does have a current balance but will be credited as mentioned previously when backdated to the July date once the numbers port to *** on August as scheduledThe port order was initially rejected by *** on 7/31/for reason given by *** of an invalid addressThe valid PON number for the port is #NXXXXXXI will consider this matter resolved
Respectfully,
*** ***
Final Consumer Response /* (4200, 15, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Just received a bill for autopay through September 16, for *** Everything was ported on August 3rdIf this is resolved and I have a credit on the bill why are they trying to take an additional *** out of my account on August 26th

Initial Business Response /* (1000, 9, 2016/10/27) */
This subscriber lives outside the area of which we provide service and outside the area of which this Revdex.com serves

B
" ">etter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** * ***

Initial Business Response /* (1000, 5, 2016/03/01) */
Mr*** only has tenant basic video service provided by MediacomHis internet service must be provided by another providerAccording to his complaint, I am guessing his internet service is provided by Netvision in which Mediacom is not
affiliated with
Respectfully,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meHowever, due to the fact I had to wait almost months for installation and
had to continuously contact Mediacom to install the job, I do not feel I should have to pay the initial $However, if Mediacom feels that is necessary, I will make the payment so that my services are not interrupted
Sincerely,
*** ***

Mr*** has since paid for the modem, however we typically will even mail a return box to our customers to retrieve our equipment. Our equipment is costly and often easily repairable. Respectfully,*** ***

Initial Business Response /* (1000, 5, 2015/08/28) */
An *** credit has been applied to Mr***'s Mediacom accountA technician has been out and has also serviced the lines in the area to adjust the levelsWe have reviewed the modem levels online and believe the issue to be resolvedWe
apologize for any inconvenience that has occurred
Respectfully
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/09/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Mediacom sent out a technician and the internet service appears to be fixedThe technicians are always good when they come to my homeThe customer service department is always inconsistent

Initial Business Response /* (1000, 5, 2015/11/11) */
Mr*** is outside our area, however our Corporate office has issued the following resolution: As a courtesy we are going to honor the rate of $plus modem rental fee $Mr*** removed sports& info as of today and taxes
which he states, $plus boxes and taxes at 15:into the callThis is not a contract and we will honor rate till 8/5/at this point he is fully aware he will be at full rate on 8/5/2016*** He is welcome to contact the loyalty dept and see about putting his bill into a new promo or contract which ever he chooses*** Mr*** also knows that if he wants to avoid paying modem rental fees that he is welcome to purchase his own and return ours and then he will only have $plus taxes if he choose to do so

Initial Business Response /* (1000, 14, 2016/12/07) */
Mr*** made a *** payment on his Mediacom account on October 12, against a *** balanceMr *** has consistently made payments on his account but has been consistently behind a billing cycle until the past two billing cycles
and he has been two billing cycles in arrearsUnfortunately when that occurs our billing system does automatically issue nonpay disconnects
Respectfully,
*** ***

Initial Business Response /* (1000, 5, 2017/03/31) */
Mediacom has a $reconnect policy once a customer is disconnected for non-paymentAnd as procedure with all customers- the first month of services is collectedThey payment that was made on the automated system was for the past
due amount on this accountIt appears that there is also another past due amount at this address associated with the phone number that is listed on this complaint
Respectfully,
*** ***

Initial Business Response /* (1000, 17, 2016/04/21) */
The information was previously cleared from Mediacom and CPA's recordsCCS sometimes will retain info for up to one year or longer and we have asked them to completely purge the information and send the letter to Ms***
Initial
Consumer Rebuttal /* (3000, 19, 2016/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We still have not been given any kind of proof to have for my records that my account has been clearedI am still requesting a letter stating that this has been cleared off my report and that this will not happen again
Final Consumer Response /* (4200, 28, 2016/05/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
as of today 5-02-2016, we have received no letter yet stating this had been cleared
Final Business Response /* (4000, 25, 2016/05/02) */
The letter is being sent by CCS not MediacomMs *** may have already received the letter
Respectfully
***

Service has been installed and is complete

Initial Business Response /* (1000, 9, 2015/10/19) */
Mediacom has received no call from this subscriber since September and that was to disconnect telephone serviceNo service calls has ever been made to this residence so Mediacom has never been made aware of any service problems
When
service was changed in September to drop phone service a retention offer was made and agreed to in order to lower subscribers rateThe first year was a lower rate, slightly increasing after the first year and then at the end of the second year it would revert back to the regular rate
Please let me know if there are any additional questions or concerns

Initial Business Response /* (1000, 15, 2016/11/14) */
On 10/12/$was applied to *** *** Mediacom account totaling the full amount of credit he is referencing
Respectfully,
*** ***
Initial Consumer Rebuttal /* (2000, 18, 2016/11/14) */
(The consumer indicated he/she
ACCEPTED the response from the business.)

Cancelled service due to relocationWas sent UPS pre labled boxes to return equipmentReceived the boxes on 12/11/2014, shipped them 12/12/and they received them 12/13/On 12/I began to receive robo calls from them concerning the equipmentI have spoken with them several times and was assured the calls would stopI am still receiving these calls as of today, 1/21/They are simply unable or unwilling to stop these harassing calls to my cellI have filed a complaint with the FCC and would never, under any circumstances use this business again

Initial Business Response /* (1000, 5, 2016/07/06) */
Unable to locate information- No apartment number provided- phone doesn't match any phone listed on accounts nor does name provided
Respectfully,
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2016/07/07) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
This is their answer alwaysWe are Golden Homes apartmentsIt is a business acct.# XXXXXXXXXXXXXXXX.My tenants are in an uproar! Night after night, day after day with T.VoutagesThey are more than aware of this since they get calls almost dailyWe want to know when you will upgrade the equipment or do you have plans to upgrade your equipmentOr are you just going to take our money and give us little to no service?
Final Business Response /* (4000, 14, 2016/08/01) */
There are only two service calls listed on this accountOne was for June 28th and it was cancelled due to inability to reach during precallThe other was on July 12th and a technician rolled to discover there was a plant issue with the coaxial and the issue was correctedIf any further exists please don't hesitate to let us know
Respectfully,
*** ***
Final Consumer Response /* (4200, 18, 2016/08/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response does not address the issueWe did have a service call in which they corrected something in their wiring againThe service techwas very rudeWhen asked if he was going to fix the problem, he became angry and argumentativeI have asked several times to be notified when they are thereTo date no one has done thisWe are still have outages on a weekly basisThis company lies and is void of customer service

Unfortunately, the account was reviewed and is not eligible for any additional payment extensions under policy

line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11243141, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] They called one time and did not call back as I was toldSo I called themThey told me to talk to a tech when they come out and report the findings of the tech back to them(why?) As for the promo package I was promised, they can't seem to verify if it was offered or not so the higher price will not be changed to what was promised Problem not resolved and they asked me to call back Tuesday April 5, with the tech findings

Final Consumer Response /* (2000, 9, 2016/09/13) */
Per fax from Revdex.com:
Consumer wrote: So far service is repaired
we were given a discount on monthly bill