Mediacom Communications Corporation

Initial Business Response /* (1000, 12, 2016/02/29) */
Technician went out on trouble call on Feb 12, 2016 to correct issue. Customer was experiencing intermittent internet issues. Modem was experiencing slow speeds. Reauthorized modem, replaced Ext F conn, replaced ground block. Believed to...

correct situation. If future issue is to arise please contact customer service to let us know.
Respectfully,
[redacted]
Initial Consumer Rebuttal /* (3000, 14, 2016/02/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mediacom didn't adress my contract being extended. I would like to have the call pulled still please.
Final Business Response /* (4000, 20, 2016/03/15) */
The terms of the agreement were outlined when service was established on 2/4/14. A two year agreement was set up with a step up in price the second year. Customer service did do a save but no mention or reference was made to the agreement or contract in the call when services were changed on 4/14/15.
Respectfully
[redacted]

Initial Business Response /* (1000, 9, 2015/07/29) */
Customers check payment of [redacted] 07/08/15 was insufficient funds and was returned from bank on 07/10/15. A [redacted] returned check charge was added to the account. Mr. [redacted] made a [redacted] payment on 07/27/15. If additional information is...

required to resolve this issue please let us know. It appears that Mr. [redacted]'s non-pay disconnect has been cancelled once the payment was received and the service was restored.
Respectfully,
[redacted]
Initial Consumer Rebuttal /* (3000, 11, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't expect this "business" to ever admit any wrong doing. Never have never will I guess. One issue was resolved. Nothing was ever said about the very poor customer service. Mr. [redacted] I guess is just willfully omiting that they have a need for better training with their customer service at the Springfield location. I guess Mediacom is like any other big business, a problem is never their fault its always the customers. They need to realize that sometimes the business is at fault or that an employee(s) caused an issue. Any business should not forget that if it wasn't for the customers that they wouldn't have a business let alone a job. I would think that customer satifaction would be important. According to Mr. [redacted]'s response, it seems Mediacom is more interested in the money than cutomer service. One issue addressed the other has not been. Not holding my breath that it will be addressed. Look into your customer service Mediacom. I'll keep my service but I will tell anyone looking to switch to Mediacom that the customer service is sub-par at best according to my experiences. Other than that no issues. But as far as my second issue being resolved I guess we will wait and see.So I feel Mediacom just tried to answer part of the complaint thinking I would just go with it. Well I would like the poor customer issue reponded as well.

Initial Business Response /* (1000, 5, 2017/01/26) */
Install fee was refunded to customer due to issue customer indicated they experienced at time of install.
Respectfully
[redacted]

Initial Business Response /* (1000, 10, 2017/06/20) */
Mr. [redacted] became a commercial customer in 2013. Mr [redacted]'s account reflects an early termination fee that is outlined in the agreement that was initially given to Mr. [redacted] in 2013.
Respectfully
[redacted]

Final Consumer Response /* (2000, 11, 2015/11/17) */
Revdex.com Comment - The consumer called the Revdex.com and stated the complaint has been resolved

Initial Business Response /* (1000, 8, 2017/05/30) */
The current full balance isn't being paid in order to bring Mr. [redacted]s account current each month. The last payment received was on 5/12/17 for $42.73 less than the monthly rate. This doesn't allow Mediacom to continue to provide services...

unless the bill is brought current. All payments including the one Mr. [redacted] has questioned has been accounted for and applied to the account number he provides in the complaint.
Respectfully,
[redacted]

Initial Business Response /* (1000, 18, 2015/02/04) */
A credit of $50.00 is being applied to Mr. [redacted]'s account in addition to the previous credit. After listening to the calls, Mr. [redacted] was informed of the surcharges but is correct that no mention was made of a charge for the modem. ...


Respectfully,
[redacted]
Initial Consumer Rebuttal /* (3000, 24, 2015/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In reference to what Mr. [redacted] said, I was indeed made aware of the surcharges. I'm very aware of how that works as being an employee for AT&T, however, I was told my monthly rate before the surcharges would be $99, after carefully looking at my statements, my monthly rate alone is $112, then I have surcharges on top of that.
I think that the $50 credit is acceptable, however Mr. [redacted] also made the comment that I would be getting that in addition to the credit that was already made on my account. The supervisor I originally spoke with regarding this matter before writing in informed me, despite her rudeness, that she would be applying that credit for 3 months. As of today, that credit was only applied once.
As of today, I have not seen the credit Mr. [redacted] is talking about. I checked my online portal last night and again this morning.
Final Business Response /* (4000, 28, 2015/02/17) */
The $50.00 adjustment has been made to Mr. [redacted]'s account that I previously mentioned. I apologize for any delay.
Thanks
[redacted]

The $2.00 fee that Mr. [redacted] is referring to was placed through Directory Assistance.  The charge was for the directory assisted call.  Mr. [redacted]'s August statement is attached.   [redacted]

Review: I received a phone call from Mediacom, in June 2012 offering unlimited internet data, for 2 years, for $9.95 per month. recently they told me that I was now limited to 250 GB starting in 9/20/13.Desired Settlement: I want them to honor their offer.

Review: Mediacom trenched a new cable to our house after the neighbor accidentally ripped the pole wire down .Now the signal is so unstable modem has trouble staying connected.Internet service is basically unusable from 10 am till about 10 pm. For some unknown reason signal is sorta stable over night(Techs have no idea why that may be)

We have since had 6 techs out to look at the problem. Each tech comes up with a new idea what will make it better all of them have failed to improve the signal and some have made it substantial worse. "They have now told me they have done everything that can be done and its my problem now." I have rewired the entire house with top tier cable and Monster brand splitters no improvement. 3 different modems all respond the same.

On top of all that. each tech bad mouths the last tech that was there saying the others work was garbage.

This shows me Mediacom has poor and inconsistent training of its techs. I know more about the system then most of them had.

.

This is the worst internet provider and by far the worst customer support I have ever personally encountered with any company in any field of service.

By the way I had to reset my modem 3 times in the time it took me to write this review.Desired Settlement: I would only truly be satisfied with 1/2 the money spent over the last 9 mos refunded as the dls internet connection is only usable from 10pm to 10 am. Im paying for 24 hour service and its only usable for half that.

Review: I currently have [redacted], and Mediacom internet and phone, and I recently got a flyer in the mail advertising their new xtream service. It sounded great so I called to get it added to my services, but was told that it is was only available to new customers. But was then told he could give me TiVo multi-room DVR service which would be about the same setup. So I said fine and we went about setting up the service addition. After all was said and done he gave me an appointment for today between 8 am and noon. So at about 1:30 pm and still no service rep I called customer service. The rep was nice but said she had no appointment scheduled for me. So then she went about setting up the service addition again. She then informed me that TiVo and/or multi-room DVR service was not available in my area. So I canceled the whole deal. I lost a day of work for something not even available in my area. So they are providing false advertising when they send out mailers to customers for services not available in the area. Not to mention bad customer service for not calling me to inform me the first guy was wrong.

Review: I have had mediacom since I moved to sussex cty de in nov '11. I never had a problem til I moved in may '13. I switched my service and had interuptions in my service twice the summer of'13. A representative I spoke to claimed there was an issue with too many splits under my home. I told him I did not own the home and was not authorised to allow him acess to the crawlspace.

On may 25th this year '14 my service completly crashed.

They scheduled a technician to come out 3 wks later when he did he went to the corner of my property and re engaged the internet service, five days later it crashed again. My neighbor said the mediacom technician he called said it was an illegal feed, but his colleage had installed it less than a week prior. Couldnt he call the company and check to see I was a paying subscriber?

To boot they billed me for 2 months I did not recieve service for and have sent me to collections which has effected my credit rating.

Mediacom bills the month to come so I do not owe them past the 52.50that was owed for may but ive been sent to collextions for $ 263. Even before it was sent to collections I spent HOURS trying to resolve this issue with them. They said a supervisor would call me but they never did. I would call the automated system giv my info16dig acct nmbr phone number last 4 digs of my ss. Then when id transfer to human same schtick. They would transfer me to supervisor and again same info , very frustrating and time consuming. They would conveniently "drop" my call during transfer and id hav to start entire process again. At one pont my calls were screened to where id call it would give me a ten second greeting of how I reached mediacom....etc, then HANG UP on me!!!

Ive tried to resove this with them but their refusal to even speak to me is astounding!

Review: Yet again I am trying to work from home and I am forced to go to Giant in order to use the internet because mediacom cannot provide consistent internet service. Once again I am told the first opportunity that they can send out a technician is a week away. This company has a monopoly on internet service in Sussex County which needs to be broken up. Other providers need to be allowed to enter the area. I hear endless complaints from other mediacom customers. Something drastic needs to be done to this company.Desired Settlement: I need my service restored in 24 hours. I also need to be compensated for this loss.

Horrible service. Both product service and customer service. Waited 1week for installation. Installed mid-day Tuesday and system outage on Saturday mid-day. Called customer service and told it would be almost a week and a half for a tech to come repair. Waited twice as long to get service than I actually had service.

Review: We have have had Mediacom service at our home in Bethany Beach, DE since 2006. We live in [redacted]. On May 1, 2015, our home in Bethany Beach caught on fire. We contacted Mediacom to temporarily turn off our service. On May 7, a Mediacom technician named [redacted] picked up our equipment (2 cable boxes, 2 remote controls and I modem for our WiFi service). He noted on the work oder he provided to us (808570) that we did NOT have a cable box that was assigned to our account - serial [redacted]. Over the next couple of weeks, we received numerous phone messages from Mediacom saying that we urgently needed to call them. They continued to tell us the equipment that had been picked up had not been delivered back to them. They informed us the only way we could stop the calls was for us to stop by their office and show them a copy of the work order picking up the equipment. So in order to fix Mediacom's issue, we drove out of our way to their office to provide a copy of the work order. As noted by their technician, the returned equipment does not include the above referenced cable box. We simply never had the referenced box. Mediacom is now telling us that we need to provide them a receipt of us returning that box when in fact we never received it. The cable box in question is a high-definition cable box - we have NEVER had high definition service so there would have been no reason for us to have that type of box. As I just finished yet another phone call with Mediacom, they once again said I needed to stop by their office. As I asked to speak to the customer service person's supervisor, she disconnected our call.Desired Settlement: I simply want Mediacom to update our account to reflect all equipment returned and that our account is in a temporarily turned off status. And I do not desire to drive to their office AGAIN. And when it is time to turn on their service upon the rebuilding of our home, I do not want this lingering issue to remain. As you can imagine, if there were another viable option in Bethany Beach, DE for cable and Internet service, I would use them, but unfortunately Mediacom is a virtual monopoly in that area and can therefore get away with such poor treatment of their customers. Thank you for your attention to this matter.

Review: I used the Mediacom link to sign up for service. I entered my address information and was presented with several they offer a basic package advertized

I used the Mediacom link to sign up for service. I entered my address information and was presented with several options. they offer a basic package advertized at 29.95 but when mediacom calls me to schedule they say they can only offer me a 65.00 package. I only want the local chanels and I am told by the FCC they are required to provide them to customers for a minimal fee.Desired Settlement: I want Basic cable at a basic price not 65.00 a month withe internet etc...

Review: having internet speed issues and telephone issues over 2 months no resolution as of date company shows no effort to fix these issues and they make me pay for services that don't work properlyDesired Settlement: fix my service in a speedy fashion and make sure it is done right and contact for further details [redacted]

Review: Let me start with, I don't normally do these things. I have had my service with mediacom since April 5th of this year, and have been on the phone with customer service over a dozen times regarding my account with them. Our primary concern is that we only recieve about half the internet speeds that we pay for at all times. When you call to try and arrange things, they give you between 2-3 weeks before a technician can come to your house. Of 5 appointments that we have set up with them, we have actually only seen them twice. Their policy states that a technician is to come to your home between specific hours on a date you arrange for and call you within half an hour of being on your doorstep. They came over a month ago and said they would have to check the lines under our house. No one ever came. We have since scheduled two other appointments, and have been stood up by both. I contacted them after these missed appointments and throughout other problems during the 2 months, and their reps on the phone will literally ignore you while you're speaking to them. My problem isn't one specific thing. The company as a whole makes it pretty well known that they absolutely do not care about their customer base at all. I have literally indirectly been called a liar by their reps. I couldn't speak on the technicians behalf because I've personally only met one and that was while getting our service set up. The worst part? We have no choice in this. We have to have higher than normal internet speeds because the business we conduct. There are no other service providers in our area. So we are stuck with a company who we feel lies, cheats, and steals their entire customer base. Their Facebook is absolutely riddled with customers all across the nation who are just as frustrated on a daily bases as I am. What can we even do at this point ????Desired Settlement: Obviously I would like to receive what I'm being charged for! I would also like an apology, a credit, and for this company to get their things together and fix their service for the whole customer base. Not just my family!

Review: Dealing with Mediacom for two years with horrible service, No resolution to our problems time after time. Monopoly in Ocean Pines ? Next step is to post signs to see how many people are just like me. Window for service and speed advertised are a complete lie. Have had multiple and I mean multiple issues with them in my service just like everyone I have spoke to.Desired Settlement: If Mediacom will not resolve our constant problems like the rest of Ocean Pines residents I will personally start a campaign by posting signs to see how many of the 7,000 homes will agree and stop this total disregard of customer service. Going to Ocean Pines Association in the morning to see why there are no other options to this service and guarantee I am not alone in fight. Advertisements are completely false and they can not even provide the speed we upgraded from. Waiting again for them to try and resolve our problem, Next step will be to find out who will provide reliable service as advertised. Customer Service Rep can contact me directly at [redacted] (Strongly Suggested)

Review: Continued malfunction and glitches despite repeated visits.

Product_Or_Service: Cable Television

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

The ongoing issues need to be settled or contract needs to be nullified s we can select a different provider.