Mediacom Communications Corporation

Initial Business Response / [redacted] (1000, 7, 2015/06/16) */ I am requesting this customer be placed on a no call list and not be a part of our advertising campaigns This process can take up to plus days or so to get address removed from any preprinted ads already in circulation Respectfully, [redacted] ***

Initial Business Response / [redacted] (1000, 12, 2014/11/24) */ The trouble call history for Mr [redacted] is as follows: Nov 7, 2013- Plant outage Apr 11, Cancel at precall, we went back and no problem was found Aug 20, Completed with Customer education Sep 11, Cancel at precall Oct 31, Cancel at precall Respectfully, [redacted] ***

Initial Business Response / [redacted] (1000, 12, 2015/12/15) */ Customer doesn't currently have a balance with Mediacom and does not currently have any reporting balance with CPA or any other credit agencyCPA will be sending a letter to Ms [redacted] stating such Respectfully *** [redacted] Initial Consumer Rebuttal / [redacted] (2000, 14, 2015/12/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Just wanted to ensure that it was not going to effect my creditThey extremely rude customer service employee would not assure me that it had not

Initial Business Response / [redacted] (1000, 5, 2015/01/05) */ During the email issue that Mr [redacted] was experiencing the rest of his service was still functioningA credit was issued for $for the inconvenience Respectfully, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Randy you or Sherry are wrongWhich one? I was specifically told the $service upgrade fee for adding the cable, telephone and upgrading the Internet was waved because Mediacom DID NOT make the connection correctly the first time for the cableThis resulted in a second person coming out the following day took what then first person day before could not doFurther the supervisor from Florida, Sherry, said the credit would be for about $Regardless the credit had nothing to do with the email issue which she clearly stated over the phone with mePull the callBecause of this your response is not correctI want the remaining $credited and I am still waiting to see if the email issue is resolved, was the email address really a Mediacom account and was my email account really attempting to send out hundreds of emails in day Thank you Final Consumer Response / [redacted] (3000, 17, 2015/01/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The email addresses response does not answer my questions or satisfy my complaintAlso the wives fee was for Mediacom not installing my service correctly the first timeSo at a minimum there are separate issues as a whole Final Business Response / [redacted] (4000, 19, 2015/02/04) */ Due to Mr [redacted] 's longevity with Mediacom and his impeccable credit I went ahead and issued a credit for one month of serviceCredit equal to $With the $credit previously issued, that is a total credit of $

Initial Business Response / [redacted] (1000, 5, 2017/05/23) */ I regret that this address is not serviceableIt is Mediacom's wish and desire to bring its communication services to all those customers that wish and desire to be customers where it is economically feasible and within the realm of possibility This address is not serviceable following Mediacom company policiesThere is no possible way to get service to the home without trespassing on other property On February 1, 2017, Ms [redacted] was sold Mediacom services and the very same outcome occurredMistakenly the account was marked serviceable again when Mr [redacted] subscribed to Mediacom services--ultimately and unfortunately the same outcomeMediacom does not anticipate a change for the above aforementioned reasons Respectfully, Randy Paul

Initial Business Response / [redacted] (1000, 9, 2017/01/26) */ Customer couldn't connect to wifiTechnician provisioned the modem, changed the wifi information since it was dropping the internet- power cycled the modem and main TIVO all after swapping modemCredit in the amount of $was applied to customers account Respectfully, [redacted]

Initial Business Response / [redacted] (1000, 19, 2016/04/21) */ Initial Consumer Rebuttal / [redacted] (3000, 21, 2016/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off I do not see where the business has left any kind of message on hereJust says "On April 21, 2016, the business provided the following information:" then nothing Secondly it took me filing a complaint the the Missouri Attorney General for them to do anythingAfter they received that complaint they actually had people out here to finally fix my stuffNow that yes I didn't pay them the last two months because I was so upset that they didn't want to do anything my account is in delinquent status and they can't do any kind of account crediting until I have pass [redacted] amount paidWhy should I have to give them money to be able to get credit back what they owe me? Final Business Response / [redacted] (4000, 28, 2016/05/02) */ TC Legal spoke with Mr [redacted] and advised him to pay delinquent amount prior to moving forward with trouble call shooting due to the excessive number of calls we have rolled on that have resulted in being customers equipmentHe agreed and said he would pay April Maintenance report: As a precautionary measure the whole house has been rewired, and equipment changedWe have also replaced about feet of cableA tech was sent to the home to recheck at the customers ground block and all test files uploaded to the server and were all passing Respectfully, [redacted] ***

Initial Business Response / [redacted] (1000, 8, 2017/06/20) */ I regret the timeframe this has taken in order to get this job completedHowever at this time this job has been complete and the line is buried Respectfully, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 11, 2017/06/26) */ Thank you, after your contact with Mediacom an outside contractor came and buried the lineThirteen days later Mediacom came and connected the new cableI have never received any communication from them and again thank you so very much for your assistance with this issue

Initial Business Response / [redacted] (1000, 12, 2015/02/17) */ We do our best to accommodate all requests made by our customers to provide them with the equipment they request, however, availability of equipment is always a key factor in being able to supply the exact brand and model that is requestedWe do our best to supply each and every customer with the best quality equipmentAccording to Mr [redacted] 's account there have been several service calls placed for this serviceOn 2/3/we replaced the modem, previous to that, on 1/30/a service call was cancelled at precall, on 1/19/we were unable to contact anyone, on 1/16/customer changed mind, on 11/17/service call was cancelled at the door, and on 11/05/again customer was unable to be contactedIf service issues are still existing, please feel free to call into our customer service and place a service call and allow us an opportunity to repair the service so that we can get your service working properly Respectfully [redacted] ***

A Mediacom service technician went out on July 20, and replaced the internal and external passives to assist with resolving the service issues An additional service call is scheduled to complete additional work in August 2,

Initial Business Response / [redacted] (1000, 8, 2017/05/30) */ The current full balance isn't being paid in order to bring Mr***s account current each monthThe last payment received was on 5/12/for $less than the monthly rateThis doesn't allow Mediacom to continue to provide services unless the bill is brought currentAll payments including the one Mr [redacted] has questioned has been accounted for and applied to the account number he provides in the complaint Respectfully, [redacted]

Initial Business Response / [redacted] (4000, 11, 2017/03/22) */ Since Ms [redacted] filed complaint she has downgraded her serviceHer current monthly rate is $her bill cycles on the day of the month and is billed from 25th to 24th of the month I regret any confusion or issues that Ms [redacted] may have had or encountered with service issues or billing and believe that to date we have rectified all situations Respectfully [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ A [redacted] credit has been applied to Ms [redacted] 's Mediacom account in hopes of easing her frustration she has experienced with her Mediacom service Respectfully, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear People: Can you not read? I am without a computer and am currently traveling to [redacted] each morning to do my on-line classesI want Mediacom to come to my house and restore my computer so I can do on-line classesI have now been without my computer since, May Your [redacted] credit to my account does not get itI want someone to come and get my computer goingIt was working when Mediacom came to my house the first timeI have letter ready to turn over to Newspaper if this matter is not resolved soonI am tired of fooling with MediacomI have spent a lot of gas money going to [redacted] each day and the price of satisfaction is going up each dayI don't understand why people can't readI stated clearly in my complaint that my computer is not workingI DO NOT HAVE A COMPUTER WORKING TO DO MY ON-LINE CLASSESCAN SOMEONE PLEASE READ PLAIN ENGLISH OR DO I HAVE TO PUT IT IN SPANISH? Final Business Response / [redacted] (4000, 16, 2015/07/07) */ ***Document Attached [redacted] Mediacom rolled on a trouble call on May 29th and discovered that the Mediacom service was functioning adequatelyIn fact the call was closed as customer owned equipment causing the issueThe tools Mediacom uses to test modems show that Ms [redacted] 's modem has been u and functioning for at least the past days, hours and minsOr at least as far back as our report will show Also, another tool we show indicates the past three months usage in the attachment Respectfully, [redacted] Final Consumer Response / [redacted] (4200, 18, 2015/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am disappointed with Mediacom and nothing they have to say will make it go awayThey have a problem LISTENING to what the issues areI was out of a computer for more than days because of their stupidity and disconcern for meI recently called a nice lady in Florida, who works for Mediacom and she took the time to LISTEN to me about my issues with my computerShe talked to a supervisor, and he called me and informed me that whoever installed my modem, did not complete the jobHe said he was working on the problem at that timeLater in the evening my computer was working, because of what someone in Florida had done for it.NOW you ask me if I am resolved with my issues with Mediacom of Springfield, MoI really want to leave this on their record, because I feel that the people of Springfield should know what Mediacom of Springfield is all aboutHAVE A GOOD DAY! LEARN TO LISTEN!

Initial Business Response / [redacted] (1000, 10, 2017/06/20) */ Mr [redacted] became a commercial customer in Mr [redacted] 's account reflects an early termination fee that is outlined in the agreement that was initially given to Mr [redacted] in Respectfully [redacted] ***

Initial Business Response / [redacted] (1000, 9, 2015/07/29) */ Customers check payment of [redacted] 07/08/was insufficient funds and was returned from bank on 07/10/A [redacted] returned check charge was added to the accountMr [redacted] made a [redacted] payment on 07/27/If additional information is required to resolve this issue please let us knowIt appears that Mr [redacted] 's non-pay disconnect has been cancelled once the payment was received and the service was restored Respectfully, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't expect this "business" to ever admit any wrong doingNever have never will I guessOne issue was resolvedNothing was ever said about the very poor customer serviceMr [redacted] I guess is just willfully omiting that they have a need for better training with their customer service at the Springfield locationI guess Mediacom is like any other big business, a problem is never their fault its always the customersThey need to realize that sometimes the business is at fault or that an employee(s) caused an issueAny business should not forget that if it wasn't for the customers that they wouldn't have a business let alone a jobI would think that customer satifaction would be importantAccording to Mr [redacted] ***'s response, it seems Mediacom is more interested in the money than cutomer serviceOne issue addressed the other has not beenNot holding my breath that it will be addressedLook into your customer service MediacomI'll keep my service but I will tell anyone looking to switch to Mediacom that the customer service is sub-par at best according to my experiencesOther than that no issuesBut as far as my second issue being resolved I guess we will wait and see.So I feel Mediacom just tried to answer part of the complaint thinking I would just go with itWell I would like the poor customer issue reponded as well

Initial Business Response / [redacted] (1000, 15, 2015/08/26) */ Customer was installed on 5/18/ COD was [redacted] not [redacted] stated in complaint that was paid June statement was sent out in amount of [redacted] and didn't reflect COD On 6/30/a [redacted] payment posted to account Customer was non-paid disconnected on 8/11/ [redacted] payment was only payment made during entire time installed and during the three month billing cycle

Initial Business Response / [redacted] (1000, 18, 2015/02/04) */ A credit of $is being applied to Mr [redacted] 's account in addition to the previous creditAfter listening to the calls, Mr [redacted] was informed of the surcharges but is correct that no mention was made of a charge for the modem Respectfully, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 24, 2015/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) In reference to what Mr [redacted] said, I was indeed made aware of the surchargesI'm very aware of how that works as being an employee for AT&T, however, I was told my monthly rate before the surcharges would be $99, after carefully looking at my statements, my monthly rate alone is $112, then I have surcharges on top of that I think that the $credit is acceptable, however Mr [redacted] also made the comment that I would be getting that in addition to the credit that was already made on my accountThe supervisor I originally spoke with regarding this matter before writing in informed me, despite her rudeness, that she would be applying that credit for monthsAs of today, that credit was only applied once As of today, I have not seen the credit Mr [redacted] is talking aboutI checked my online portal last night and again this morning Final Business Response / [redacted] (4000, 28, 2015/02/17) */ The $adjustment has been made to Mr [redacted] 's account that I previously mentionedI apologize for any delay Thanks [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/11/18) */ call was pulled - [redacted] called in with flyer - rep went over rate plus modemPer Supervisor, [redacted] called and was quoted correctly on call that was pulledOffered month credit for the confusion but subscriber declined indicating she would shop around

Initial Business Response / [redacted] (1000, 17, 2016/04/21) */ Customers account is being billed correctly at $59.95 for cable and internet services. The additional charges are for overage charges for exceeding the monthly data limit. There is also a monthly $5.00 modem fee. Respectfully, ***... Initial Consumer Rebuttal / [redacted] (3000, 19, 2016/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The cable/internetis 59.95 plus the $5.00 modem fee plus other fees the monthly bill for the cable internet was 82.00! The total bill was $134.00 late fee and overages, which by the way was an entirely different complaint I didn't include in this case. I called when the bill arrived and verified that yes indeed the new monthly service was $82.00, that yes it was 10.00 less than I was paying for just internet, plus all the fees. $82.00 is not less than $69.00 no matter what math you use. This is typical Medicom customer service, double talk. It's not hard to verify, since call are recorded. Final Consumer Response / [redacted] (4200, 25, 2016/04/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are wrong, but I'm fed up with trying to getvto the core problem. They are the worst ISP I've ever had, very poor customer service and I'll tell anyone who ask. They were in the wrong, lied to me and deceived me, but if they can't listen to the cust serv call where she lied then I don't know what else to do. I can not wait till I can move out of their service area. I will never recommend them, or use them again. This is rediculus, what does my current bill have to do with me being deceived about the added cable price? Final Business Response / [redacted] (4000, 23, 2016/04/29) */ ***Document Attached [redacted] I have attached the current statement that reflects the current charges that Ms. [redacted] is being charged. If any additional questions or concerns arise please do not hesitate to let us know. Respectfully, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2016/07/06) */ Service was installed for Mr [redacted] on April 06, Disconnect date was entered for services and billing to cease on 06/20/Actual physical disconnect wasn't completed until 7/6/however the billing terminated on 6/20/Customer received final bill for amount dueMr [redacted] paid $on April 18, and that was last payment received on accountThe final balance on Mr [redacted] account is $ Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not live at that adrsass and did not have service for a full month Final Business Response / [redacted] (4000, 14, 2016/07/25) */