Medicredit, Inc.

We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint.  On December 11th, 2013 the account in question was placed with our office by our client, [redacted].  On December 12th, 2013 a letter was sent to...

the consumer advising of the same, to the same address the consumer has listed as contact information on this complaint, which leads us to believe the address is correct.  Per our agreement with our client, [redacted] we began to report the account to the credit reporting agencies on February 16th, 2014.  On April 17th, 2014 the consumer spoke with an agent in our office, and during that call the agent explained to the consumer multiple times that paying the account in full would result in the account being updated to reflect as paid in full, however we would not be able to delete the item.  The consumer asked about having this matter deleted several times, and each time it was explained to him that the item would not be deleted but would be reported as paid in full.  The consumer then proceed to pay the balance on June 16th, 2014, and as discussed credit reporting was updated to paid in full at the beginning of the next month on July 6th, 2014.   We hope this resolves the consumer’s complaint, should anything further be needed please feel free to contact our office.

Initial Business Response /* (1000, 5, 2015/06/22) */
We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint. A deletion has been submitted to the credit reporting agencies with a control number of XXXXXXXX. We apologize for any...

inconvenience experienced by Mr. [redacted].

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 07/18/2017 by our client, [redacted]...

[redacted]. The account in question was returned to our client [redacted] on 12/21/2017 and an update was sent to the credit agencies. We have sent the account for review to ensure that all updates were made to the credit agencies and a letter will be sent to the consumer. If the consumer needs further assistance please have them contact our office directly. Thank you.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on August 29th, 2016 by our client, [redacted]...

Hospital. We are currently working diligently with our client, to resolve the consumers concern. We are requesting additional time to fully research this matter to reach an acceptable resolution. Thank you.

Initial Business Response /* (1000, 7, 2015/07/28) */
We are in receipt of the complaint filed by Ms. [redacted] and have taken the time to thoroughly review the complaint. We apologize for any customer service issues Ms. [redacted] indicated she has experienced when interacting with our office. Our...

Quality Department has been made aware this issue and is looking into every interaction Ms. [redacted] had with a member of our staff to ensure our expectations of high customer service is upheld. At this time our office has submitted a deletion to the credit reporting agencies please allow time for each credit reporting agency to reflect this information.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed back with our office on July 27th, 2016 by our client, [redacted]...

[redacted]. After reviewing the complaint with our client they have asked us to close the account again and send the account back to their offices for the best interest of the consumer. If the consumer needs anything further please have them contact [redacted] directly.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on November 21st, 2016 by our client, [redacted]. The required information by law to validate the debt in question has been sent to the complainants address listed in this complaint. If the consumer needs further assistance please have them contact our office directly. Thank you.

Our office is in receipt of the complaint filed by [redacted].  At this time we do show the consumer received the information that was requested and the matter at hand has been resolved.  We apologize for the unsatisfactory customer service received by the consumer and have asked our...

Quality Assurance department to evaluate the transactions of this account and review for any retraining or other actions that may need to be taken with our internal staff.  We hope this resolves the consumer’s complaint, should anything further be needed, please feel free to contact our office directly.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. We are currently working diligently with our client, to resolve the consumers concern. We are requesting...

additional time to fully research this matter to reach an acceptable resolution. Thank you.

We are in receipt of the complaint filed by [redacted] K [redacted] and have thoroughly reviewed this matter.  We again apologize for any confusion or inconvenience experienced by the consumer. A packet has been mailed to the address [redacted] to provide validity of the debt owed to our client, [redacted]. If the consumer needs further assistance please have them contact our office directly. Thank you.

Initial Business Response /* (1000, 5, 2015/10/07) */
We are in receipt of the complaint filed by Mr. [redacted] and have taken the time to thoroughly review the complaint. Mr. [redacted]'s phone number was listed on an account in our office, but this account is not in Mr. [redacted]'s name, therefore we removed...

the phone number from this account as requested in his complaint. We have also asked our quality department to review any interactions Mr. [redacted] may have had with our representatives to ensure any mishandling is addressed and prevented in the future. We apologize for any inconvenience experienced by Mr. [redacted].
Initial Consumer Rebuttal /* (2000, 7, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept that they admit to making an error and have corrected the error.
Thank you.

We are in receipt of the complaint filed by [redacted] [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 08/31/2016 by our client, [redacted] [redacted]...

STATIONS. Upon review of the account a receipt letter was sent to the consumer by certified mail on 09/12/2017.  If the consumer needs further assistance please have them contact our office directly. Thank you.

Complaint: [redacted]
I am rejecting this response because: as of July 3, I had no correspondence from the business. I did request those letters and we are not talking about "if I had paid directly to the crediotr." We are well past that and the bills are paid! All I ask is for those letters...is that so hard. I went out of town and I will not be back home until the 11th of July. Since I have to do the business's job I will be there on the 11th to pick those letters up. Thank you Revdex.com.
Sincerely,

Initial Business Response /* (1000, 5, 2016/02/01) */
We are in receipt of the complaint filed by Ms. [redacted] M [redacted], and have taken the time to thoroughly review the complaint. On September 8th, 2015 our client, [redacted] placed an account with our office. On September 9th,...

2015 a notice notifying Ms. [redacted] of the account being placed, with our office, was sent to the same address the consumer provided as contact information on this complaint. On October 1st, 2015 Ms. [redacted] spoke to an agent in our office and indicated she would be paying the account in full on October 8th, 2015, during this conversation, there was no discussion regarding credit reporting. Our office did not have contact with Ms. [redacted] again until she called in on January 19th, 2016 to verify that the payment she made had been received, and Ms. [redacted] was advised at that time the credit reporting would be updated to reflect, "paid in full".
Per our agreement with our client, on November 29th, 2015 our office began reporting the account in question to the credit reporting agencies. Upon payment of the account, our office properly updated the credit reporting to reflect as "paid in full". We apologize for any inconvenience experienced by Ms. [redacted], should she have any further questions or concerns please feel free to have her contact our office directly.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed your  complaint.  We have asked our quality control department to review all calls the consumer had with any member of our office.  We apologize for any poor customer service the consumer...

experienced.  Per our agreement with our client, Ennis Regional, balances remaining after being placed with our office are reported to the credit reporting agencies.  At this time we show that the account has been paid in full and we have reported the paid in full status to the credit reporting agencies.  We hope this resolves the consumer's complaint.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 01/01/2018 by our client, [redacted]...

[redacted]. In reviewing the account there were statements sent to the consumer at the address provided at registration. The address listed in the patients file was [redacted], Carterville, GA 30121, return mail was noted from this address. A new address was located which was [redacted] Cartersville, GA 30121. A statement was mailed to his address on 01/08/2018.  A request has been made to have another statement mailed to the consumer at the [redacted] Cartersville, GA 30121. If the consumer needs further assistance please have them contact our office directly. Thank you.

We are in receipt of the complaint filed by [redacted] K [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 06/27/2017 by our client, [redacted]...

[redacted]. The consumer was called on 08/01/2017 and advised of the debt owed with our client [redacted]. The consumer stated that they were not in a position to pay the balance, the consumer requested a call back at the same time the next day. A packet has been mailed to the address [redacted] to provide validity of the debt owed to our client, [redacted]. If the consumer needs further assistance please have them contact our office directly. Thank you.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The accounts in question were placed with our office on May 3rd & 18th, 2016 by our client, [redacted]...

[redacted]. Our office shows the accounts were sent to update as, “Paid in Full” on 01/22/2017 and to allow 60 – 90 days for this to reflect on their credit reporting. As the complainant mentioned we are unable to deleted credit reporting for the sole reason of being paid in full or that they have requested so. A valid error must be shown by our offices or the facility, otherwise the credit reporting must stand per our contract with our client and the laws controlling credit reporting. If the consumer needs further assistance please have them contact our office directly. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I want to clarify that my understanding is that the entire collection item reported to the 3 credit bureaus is completely deleted with no record whatsoever on any credit report.Please confirm when you get a moment.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I will be awaiting a detailed response in the near future of accounting debt alleged by business. 
Sincerely,
[redacted]