Mega Furniture

Complaint: [redacted]
I am rejecting this response because: I try calling back and there is no answer.  The phone just keeps ringing...and I cannot even leave a voice mail. I have a log with all the times I try to call back.  They always have an excuse that the person I need to speak with is out of the office, but will call me back. They just keep telling me to contact GBS Warranty...which, GBS says that it is the responsibility of the Mega Furniture  that GBS Warranty does not cover defects.  I will try to contact them again today.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:they are not accepting any responsibility and they are FULLY  responsible for the terms since they wrote it in my contract. Any company that does not stand by the written terms given is in FULL BREACH and therefore nullifies the contract. I attempted to work it out when I went to the store but they refused to reach out to [redacted] and get me something in writing from them. I was very clear at that point stating under NO certain terms did I want the final furniture from such an unscrupulous company. Anyone that has a NO REFUND policy does not have a consumer best interest. I have already purchased bedroom furniture due to this company’s negligence and expect a FULL REFUND.  I can not be expected to be in penalizes because they did not comply with the terms of the agreement. I was never told and given anything in writing that the promotional terms were subjected to a REVIEW.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the terms were not discussed with me. My daughter  was with me. She has spoken with the leasing company and cancelled her contract. Neither her or I were told the terms.  This maybe store policy to explain the terms but obviously the employees are not following through.  I am not asking for money compensation, why would I waste my time or the time of Revdex.com to file a complaint. I highly recommend that store owner retrain their employees about company policy.  Regards,
[redacted]

To whom it may concern,We have been in contact with the customer in regards to the manufacture damages. The head board that the customer purchased has a manufacture defect on the lights. We sent a service technician to fix the wiring in the lights although because of the damages he was not able to....

We ordered new wiring for the lights on the headboard and are currently waiting for them to arrive. Once we do receive the parts we will be able to send out a service technician to exchange the lights. We are trying our best to get our customer's problems resolved although due to manufacturer delay it is taking us longer than we expected.

Complaint: [redacted]
I am rejecting this response because:when I went up there in attempts to settle the issue they refused to give me anything in writing.  They are not are not the finance company and [redacted] sent me something in writing and saying my promotional terms ARE UNDER REVIEW. That is not what the store promised me.  As I attempted to resolve the issue the manager was rude and non responsive so as a result I told him do not ship me any furniture. I never set up delivery and there is NOT a restocking fee involved. When I left th store he knew that I did not want to continue a relationship with them because I did trust them.  I want a full refund. They have been unscrupulous and deceptive from the very beginning it’s making promises they have no control over.
Regards,
[redacted]

Everything has been taken care of. We spoke with the customer and the damaged pieces have been replaced. Attached you'll find the copy of the receipt stating it was completed to the customer's satisfaction.   Thank you, [redacted]

We have cancelled the order and refunded the whole amount without any cancellation fees.Please reach out to us if anymore concerns or issues @ [redacted] Thanks

Complaint: [redacted]
I am rejecting this response because:  It has been over 3 months now and I still do not have a couch that works.  I was delivered the floor model.  The couch has a scratch in the same exact spot as the one I saw at the store and the same recliner does not work as the one I saw at the store.  Once again Mega Furniture has lied when they say they did not send the floor model.  I want a full refund and the couch picked up.  Mega Furniture has not been able to get me a working recliner and they have had 3 months to do so.  The only other resolution besides picking up the couch that will satisfy me will be to refund $600.00 of the purchase price and get the recliner fixed or replaced by the end of the year. I do not want a credit towards any future purchases.
Regards,
[redacted]

To whom it may concern, We ordered a replacement lighting system for our customer and sent our service technician to customer's house in order to exchange it. Our service technician assessed there was a defect on the replacement as well. We spoke with the manufacturer, they let us know they have been having problems with the systems and are working on fixing the problem. Once they are able to fix the issues, we will be getting a replacement for our customer and will send our service technician.

We have spoken to the customer in regards to his sectional and let him know we will be resolving the issue. One armless recliner is damaged which we are taking care of. There is a delay through the manufacture for the sectional and have been trying to expedite the order to be able to take care of...

our customer. We have an ETA of four weeks for us to receive that order. Once we receive it we will be exchanging the armless reclining chair, instead of the original plan to exchange the mechanism, due to the circumstance.

We apologize for any inconvenience this may have caused. Our service technician went to the customer's house on March 14th and was able to resolve the issues on the recliner.

To whom it may concern,We apologize about the delay in responding to this complaint. We have the customer scheduled for today's delivery route where she will be receiving her most recent order and the two leaves that were missing from the first order. We will be contacting the customer after her...

delivery to make sure everything is to her satisfaction.

To whom it may concern,We tried delivering the merchandise, although the customer was not there to accept the delivery. We charge a re-delivery fee if the merchandise was loaded on the truck and went to the customer's house. In this case, we waived the re-delivery fee because of the miscommunication...

with the customer. We were able to deliver her items on the second delivery in good condition.

In regards to the overcharge, the issue has been resolved from our end. There are two different [redacted] accounts for this customer. Each one was supposed to be charged approximately two thousand dollars. On one account it was charged twice by mistake intending to charge the second...

transaction on the second account instead of on the same account. From our end it has been fixed and each account has a transaction of approximately two thousand dollars. What the customer can do is make a complaint with the credit check company she is using stating they have not updated the information from their end. There is nothing else we can do since it has been resolved from our end and with [redacted]. Regards,[redacted]Mega Furniture GM

To whom so ever it may concern, We truly apologize about the delay in delivering the Accent Chair to the customer. There was a delay from the manufacture side and we had to relay the message to the customer on time but that was not the case, We have spoken to [redacted] and [redacted] and would like to...

apologize the customer about the poor customer service she had experienced. we finally able to take care of this situation and delivered the customer her Chair and we also gave instore credit of $50 as a compensation. Please reach out to us if you need further assistance. .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

There is a contract that every customer signs which state the terms of the agreement clearly. We do not do any verbal agreements. We are not in the business deceiving and I apologize if that's how you feel. Everything we agree to is written in a contract which the customer receives and signs. The...

order was placed on 11/11/17 and delivered on 11/29/17. The items have been used therefore our hands are tied. In the contract it states, "The Cash Price of the Property, which is the amount we would charge for a cash sale of the property, is $3,158.48. [...] A payment (the 'Initial Payment') of $49.00, plus sales tax of $4.04, totaling $53.04 is due when this Lease is signed, and additional payments ('Recurring Payments') of $127.55, plus sales tax of $10.52, totaling $138.07, are due every week thereafter while the Lease remains in force, commencing no sooner than 10 days from the delivery date. [...] This lease will end and you will own the Property if you make 53 payments totaling $6,681.60, plus sales tax". Once the contract is processed, it is then in the hands of the financing company. The leasing company can work with you in regards to the payments.

We apologize the inconvenience caused to the customer, this product comes from the overseas and we do not have any control over back-order of the product and we have not given any floor model to this customer, we delivered the brand new piece and we will go ahead and replace the recliner piece that...

is not working in 7-10 business days, Due to the Holidays all the shipping from overseas got delayed and they will be delivered asap. Once we receive the product we will swap out the piece which is not functioning, We apologize for all the inconvenience caused, We will definitely work with the Customer, since the account is already closed, We would not be able to do anything in this Transaction, But we would be able to do the Free Delivery worth of $100 will be waived in their next purchase. Please feel free to contact us [redacted]

An order was placed for the storage bed drawer gliders/rails. They are going to be shipped straight to the customer's house. It is taking a little bit longer than we were expecting since those items are a bit delayed. If the customer has trouble installing it she is welcome to contact us to set up a...

service technician.

An [redacted] Representative in Eagle Pass spoke with the customer since we are not able to order a table and exchange to Eagle Pass. The [redacted] representative offered the customer an exchange of the table but the customer refused it. She didn't want the merchandise anymore. The [redacted] representative...

from Eagle Pass will be setting up a date to pick up the merchandise. Once the dining table is picked up we can process the refund.