Mega Furniture

We apologize for any inconvenience this may have caused. We can give you $150 in store credit which you can use in any of the 6 locations. All you have to do is go to a store and purchase something of $150 value with the in store credit.

Complaint: [redacted]
I am rejecting this response because:  NO, I AM NOT SATISFIED. The worst company I have dealt with. As per my conversation with [redacted] they were going to replace the bed frame. ([redacted] is incompetent at her job)  So you are saying the bed frame is safe even if it moves and not squared from the main side board unit. And you will not replace it. You just replaced the drawer.               ON ALERT: My granddaughter better not get hurt from this problem. I have told you something is wrong with the bed.
Regards,
[redacted]

We have been in contact with the customer. In the first delivery we delivered the items we had in stock which were most of the items on the order. Once we received the other items we delivered as soon as we could and exchanged damaged items even with our busy schedule due to the holidays. There is...

one pending occasional table set which we have not received yet. This item was on a backorder with the manufacture and will deliver once we receive it. Everything that was in stock we delivered as soon as we could. We cannot deliver items we have not received from the manufacture, it is out of our hands.

Complaint: [redacted]
I am rejecting this response because: 
After 3 months mega furniture has finally delivered a recliner that works. I am still not happy because I was given the floor model without being told. I also wasted 4 days sitting at home because mega furniture said they would be coming  only to have them not show up. I want $600 discounted off of the furniture because I bought a new couch but was delivered a defective floor model.  Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They have been communicating with me with the status of getting things fixed. As long as the communication continues I will not have anymore issues. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To whom it may concern,In regards to the complaint made, customer [redacted] came and purchased from our Mega Tempe location on December 18th, 2014, and signed our refund, cancellation, and delivery policies. Customer received delivery on January 10th, 2015, and signed that merchandise was delivered in...

good condition, and would not claim delivery damages later. We first had contact with customer [redacted] on January 31st, 2015, when she called in and reported her recliner button was making noise when it opened and closed. We ordered these parts for the customer, and informed her parts can sometimes take 3-6 weeks. Customer understood. Then, customer [redacted] called into customer service on February 23rd, because two of the seats to her sectional sunk in more then the others, we dispatched a technician to the customer's home, who discovered a new mechanism was needed. When we ordered that mechanism, the wait for the part was going to be 8+ weeks. Based on this information, Mega Furniture decided in good faith to not wait for parts, and go ahead and take care of the customer. We scheduled all three of her items to be exchanged; reclining chair, LFS sectional recliner, and the armless chair. I called customer [redacted] on March 30th to arrange the exchanges, and at this point, I also informed the customer that her armless sectional chair was not in stock, and we would be ordering this for her. I explained that the best information on hand at that time was the merchandise would arrive near the end of April, or the beginning of May. Customer agreed. In the meantime, I offered to repair her existing one so that it would be functional, and when her armless chair arrived, it would be exchanged. We exchanged this customers LAF sectional recliner on April 4th, and customer signed acknowledging merchandise was in good condition. The same day, April 4th, we dispatched a technician who repaired the armless chair. We then exchanged this customer's reclining chair on April 17th, and customer signed acknowledging merchandise was also in good condition. I touched base with customer [redacted] on May 2nd, and informed her the estimated day for the recliner to arrive is May 8th, but this could change again.I have since reached out to this customer on May 14th and scheduled the exchange of her armless chair for Monday May 18th. This customer has expressed this will resolve all of her issues. Mega Furniture made good faith effort to take care of this customer as timely as possible, and we informed the customer when parts needed to be ordered. We also repaired her chair in the meantime, so that her furniture was usable while waiting for the replacement. Please contact customer service for any farther questions. Best Regards,[redacted]Customer Relationship Manager###-###-####

The manual recliner portion of the section was replaced this year (January, I think).  Therefore the warranty you mention does not apply to that item.

To whom it may concern, Mega Furniture has tried to be very communicative with this customer during the claim on her furniture. Unfortunately, the manufacturer took a few days to approve the replacement authorization for her furniture, and Mega Furniture did everything we could to expedite this...

claim as fast as possible. We received the approval on April 14th, 2016, and gave this customer priority on replacement delivery. Mrs. Alderman's item was exchanged on April 18th, 2016, and she signed the new item was delivered in good condition. Mega Furniture cannot apologize enough that the approval took 10 days to be received. In those 10 days, Mega Furniture spoke to Mrs. Alderman 6 times keeping her informed on her claim. We appreciate our customer's patronage deeply, and look forward to her enjoying her new merchandise for years to come!Best Regards, Mega Furniture Management

To whom it may concern and the Revdex.com, Mega Furniture would like to sincerely apologize for the transfer to communication which had to take place on this account. Our valued customers were almost exclusively working with customer relationship manager Kaycee, when she took an unfortunate medical...

leave for health. At this time, many of the personal voicemails and emails sent directly to Kaycee were unable to be traced. We hope our customer understands this rare, unfortunate drawback with choosing to work with one particular individual. Mega Furniture ordered replacement chair backs for our customer, which were due to arrive in September 2016. Mega Furniture representative contacted our customer on September 15th, 2016 and left a voicemail confirming the chairs were in stock. Mega furniture did not hear back from our customer until October 7th, 2016, and unfortunately stock was no longer available at this time. In order to confirm our customer is taken care of to the fullest, Mega Furniture has offered a full re-seletion for our customer dining set and Sofa (Sofa was previously offered prior to the conclusion on her dining table). This is offered since the chairs were not picked up when we informed our customer they were ready, and they are no longer in production. To double confirm, Mega furniture left another voicemail for our customer on November 11th, 2016, requesting a call back with this resolution on her claims. Mega Furniture hopes to hear from our customers soon, and to have her newly selected merchandise delivered in exchange for her two pending claims. Please feel free to contact us with any questions or concerns. Mega Furniture Management

To whole in may concern, and the Revdex.com, I have been in contact with these customer's and there was a mistake made by the company GBS warranty services. The merchandise our customers purchased is 100% top grain leather in all surface touching areas. GBS did not understand this....

I have reached out to GBS and corrected this, and our customer's claim has since been reopened. I was informed on August 20th, 2015 the GBS has called our customers and will work with them on the peeling of their top grain leather. We apologize that GBS was wrong, and hope the customer continues to enjoy her purchase. Thank you,[redacted]Customer Relationship ManagerMega Furniture LLC###-###-####

Dear Customer, We apologize about the confusion and delay on the order that you have placed 6 weeks ago. This Manufacture usually take around 4-8 Weeks as this product built in America and its one of the Best Company we deal with. I apologize on behalf of our team and We will help you in your future...

Purchases. We will be glad to give you 100% Refund on your Transaction. Thanks Mega Furniture

I am so sorry to hear you did not enjoy your purchase with Mega Furniture. If there is anything else I can do within the contract to improve your experience, please let me know. Mega Furniture is still here to uphold any factory warranty you wish you exercise, and we appreciate your patronage very much. Please let me know if you have any additional questions or concerns,Mega Furniture Management

Complaint: [redacted]
I am rejecting this response because:I have not received a credit for the rug, mattress pad or delivery fee that was promised from the merchant.  ($937 - $769, $69 and $99 respectively).  I have never stated that this was not "wanted".  I absolutely have been asking for proof of credit since the rug was returned and the credit was promised.The merchant now states that the sectional did not come in 3 power recliners. However at the time of sale, I ordered it with 3 power recliners and was confirmed that it would be delivered that way.  As see in the receipt attached (Sale Ticket.jpg) the sectional did not confirm or deny 3 power recliners.  This was promised and committed verbally from the sales person and the store.  I had no reason to not trust that they would be able to order the sectional as requested.  Upon delivery I called the manager and advised that the sectional was not the one I had ordered.  [redacted] (manager) confirmed that it was not correct and that they did not have the sectional in 3 electric recliners.  Unfortunately, this was never communicated to me that my order would not be as expected.  For this I expect a full return as the item was not as was promised at the time of sale.In addition, regarding the Mattress set.  It is absolutely not true that the store did not know of the issue the DAY of delivery.  I called the store manager to discuss the error with both the mattress and the sectional the day of delivery, prior to the delivery guys leaving my house.  We signed for the delivery because the store promised to make it right.  They came to my home 2 times to attempt to correct the height of the mattress frame to fit my bed frame without any luck.  It is not that "I do not want" a height adjustment, it is that the height is not enough for my bed frame.  The height of the bed frame was provided in the store at the time of purchase and both the sales person (Kristen) and the manager ([redacted]) confirmed that it would work.  The store is not being truthful when they say we never discussed the height of my bed frame.  I called my husband from the store to confirm because I was concerned about the height.  The store will not return my calls and I have never received a call from any higher management at Mega Furniture  to discuss the issues I am facing with the incorrect sectional and the mattress not fitting on my bed frame as promised at the time of sale.  I am not sure how the merchant has done everything to make it right if they have never called me to discuss the issues and confirm I am satisfied.  
Regards,
[redacted]

To whom it may concern and the Revdex.com, Mega Furniture sincerely apologizes that the message submitted online has not come through our system. I have looked into this account, and can see the merchandise in question was delivered on April 15th, 2015, and came with a one year warranty. Mega...

Furniture does include in our contract, which is signed by the customer when purchasing, that we assist in factory claims, however, the factory has stated this item is out of warranty at this time. Mega Furniture is willing to make a policy exception and offer our technician for hire, if our customer is interested in using our services for repair. I contacted our customer on February 9th at 1:30 pm and left him a voicemail with our direct contact information. We appreciate his patience and patronage! Please feel free to contact us if you have any questions or concerns. Mega Furniture Management

To whom it may concern:We have contacted customer to inform him about the steps Mega Furniture is taking to assist him. We have ordered replacements for the Palermo sofa and the Coaster footboard. Mega Furniture had put RUSH orders in both items but the Manufacture delays are out of our hands. As of today we have an estimated time of arrival for the Palermo Sofa to be here on Monday 05/08/2017 and for the Coaster footboard we are expecting it to arrive no later than Friday 05/12/2017. We have the best intention to help out our customer, wich is why we have expedite this shipments. Mr [redacted] is a valued costumer to us and we realy apologize that he feels we have let him down, we will make sure the service he receives is top of the line to make him feel better about the situation.Pkease do not hesitate to call me for further information.Regards,Julie Mega FurnitureCustomer Service Department

To Whom It May Concern:This customer received service on September 12, 2014. Please see attached signed confirmation that all work was completed which was acknowledged by the customer's signature at the bottom. At the time of service the customer's warranty was expired as the customer received...

delivery on 6/8/2013 and the warranty expired on 6/8/2014.If the customer would like further services, he would be liable for the cost transportation, labor and parts required for the service. At this time the customer is out of warranty and no further services will be rendered unless there was payment made for the necessary needs of the customer.For any further questions or concerns, please contact me directly.Thank you,[redacted]CS ManagerMega Furniture[redacted]
[redacted]

To whom it may concern and the Revdex.com, Mr. and Mrs. [redacted] (customer 120015) visited our Mega Furniture Mesa location on March 13th, 2015, and purchased a mattress based on their preferences. At the time of sale, customer [redacted] agreed to our terms of sales, which...

include, "seller makes no warranty beyond any written description itemized in this order. Such disclaimer does not affect manufacturer warranty, if any". Please see a copy of this signature for Revdex.com review. Customer [redacted] first contacted Mega Furniture on July 10th, 2015 and stated her mattress was very uncomfortable. We explained that Mega Furniture employs a third party called Precise Mattress Inspection. This third party creates an unbiased inspection to make sure the customer is taken care of to the full extent of the Simmons warranty. Customer [redacted] received her first inspection on July 14th, 2015. One duty of the inspector is to document the warranty "law tag" on the mattress, which shows a warranty identification letter. In the case of "warranty code I", it is normal for this mattress to have an impression of up to 1.5". I have attached a copy of this inspection, which shows this customer's law tag, as well as a copy of the Simmons warranty for review by the Revdex.com. Customer [redacted] reached out to Mega Furniture again on August 19th, 2015 and described her situation to us did not improve. We offered to send another inspector out to the customer's home again, and as long as her issues are considered a defect in manufacturing, then we would be able to replace her mattress. However, Simmons does not offer a "comfort guarantee". The warranty covers defects in manufacturing only. During customer 120015's second appointment with Precise Mattress Inspection, it was concluded that the deepens impression on her mattress was less than what is considered normal for this model of mattress. Since the impression into the mattress is considered normal, and not a defect in manufacturing, we informed customer [redacted] that her mattress had no defect. Mega Furniture believes in transparency at the time of sale, and we do let all of our customers know that Mega Furniture upholds the manufacturer's warranty to the fullest. Mega Furniture is willing to submit our customer for another inspection if she feels the impression ever exceeds tolerance, and if a defect exists, we will swiftly exchange it. However, Simmons does not offer a "comfort guarantee", and Mega Furniture never implied such a guarantee.Please feel free to contact me if you have any farther questions, 
[redacted]
 [redacted]
[redacted]

We have sent an email to our customer with all the information she required about her set.Dear Mrs [redacted],In response to your concerns about the furniture you recently purchased from us I would like to clarify your doubts.The Delandis Sienna Sofa, Love seat and Chair set are 100% originals, they are...

also made with real leather that is treated, the correct name for the material on your set is "Top grain leather", attached you can find the warranty and care instructions coming directly from Delandis Furniture. I see that you mentioned as well that you have purchased a "5 year store warranty"; let me put this into the correct words. The "extended" warranty you purchased is through a company called Guardian, as stated on your invoice. Guardian plan will cover cosmetic damages on your furniture but it does not apply for any manufacture defects. You should be receiving (if not that you already have) a welcome letter from Guardian with a package that informs all of the coverage they offer. If you desire I can also provide a copy of the pamphlet that are in our stores that show all of this information for Guardian.About the wrong name on the invoice, I understand that was a concern for you. Please accept my apologies as this was a cashier's typo error. We have modified the information to the correct one, I also attached a copy of your invoice so you can make sure we have the correct contact information in our system.As you can see, our priority is to take care of our customers and their concerns, I assure you that the furniture you received is exactly what you paid for and that we will be here to answer all of your concerns as well as to help you with any circumstance.Best regards,Julie P[redacted]Customer ServiceMegaFurniture [email protected]###-###-#### Ext. [redacted]

Dear Customer, We apologize for any inconvenience has caused to you. We were in the impression that the complaint was closed as we have replaced Sectional pieces and also the occasional Set. We will be very glad to come out and fix the issues that you may have. My Office has contacted you today 9-8-16 @ 11 am and was told to call back after 3:30 pm as you were working. We will surely give you a call back and discuss about the issues and concerns, we will take care of it. We do appreciate your Business. Thanks Mega Furniture