Megabus.com

Complaint: [redacted]
I am rejecting this response because:
Please take into consideration the reason why we, the party of four (4) missed our July 16, 2016 at 6:30AM bus heading from Philadelphia, Pa to New York. It was a situation beyond our control: our connecting train broke down. Also consider that the only offer your customer services workers gave us as a solution, was to take the 1:20PM bus which arrives at New York at 3:30PM, it was simply not feasible if we were scheduled to take the Megabus returning from New York at 4:05PM. You are a company that is taking a big chunk of the transportation market. You are treating the customs with such kind of disrespect that is disgusting. Even more when you get to hear, over the phone, the laughs of other customer services representatives in the background who possibly laugh at us because they know that customers that phone call your company to claim any king of refund, credit, or reconsideration from your company, enter into a lost cause because your policies does take into consideration situations that are beyond control. Definitely it appears that your company does not value our business. It appears too all of us, that are and have considered to be ripped off by you, that your company is just about the money. I am not asking for you to reconsider the giving me back the $104 dollars as the only solution. I have request that, if that is not possible, please issue a credit so we get what I paid for and we did not get: good service. You took our money, you have not provided the service and it is not fair that you continue doing that, not just to me, but to many orders that have requested reconsideration that have complained because they have found themselves in a similar situation.  
Regards,
[redacted]

We appreciate the information you provided regarding the temperature of our bus on your recent megabus trip and apologize for the inconvenience. Your complaint has been forwarded to our escalation team who will investigate this mater. A response will be sent to you once the investigation is...

complete.

Please provide us with your reservation number for the journey in question so we can further assist you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:I never received the reservation #. It should have been sent to me via text and email. The email address used was [redacted]. The representative I spoke with confirmed my email and even told me the time I booked the ticket.
Regards,
[redacted]

I apologize about the inconveniences this has caused you. Please be advised after investigation I was able to confirm you have been contacted by our management team and informed of the resolution that has been made in regards to your concern. Unfortunately we are unable to honor your request for...

compensation.

Complaint: [redacted]
I am rejecting this response because:I'm also reporting your dishonest practices to the attorney general.
Regards,
[redacted]

I apologize for the inconvenience. However, according to our records the bus departed @11:07pm. Only 43 passengers boarded the service at that stop. We did not over book due to the fact we had 37 seats available for purchase. We require you to be at the stop 15 minutes prior to the time of departure to avoid any delays in the boarding process. Unfortunately, There will be no compensation for this matter.

Please be advised you were refunded in the amount of 28.50. Please allow 3-5 business days to allow the funds to be available in your account. However, in the near future please understand that this is a one time courtesy. When you purchase megabus.com tickets before checkout you must agree to our...

terms and conditions. Please understand that our tickets are non-refundable. Our tickets can be changed at least 24 hours prior to your scheduled departure time.

Please accept our apologies for the inconvenience you experienced with our serviceWe make our best effort to ensure that drivers are scheduled with sufficient time to complete their trips within legal limits. Occasionally operational issues, such as abnormal traffic conditions, can result in us...

requiring to relieve a driver mid-route. We do our best to anticipate these and make proactive arrangements to minimize inconvenience.

Please be advised we would need the reservation number or email address used to purchase the tickets in order to further look into this matter. Also, if the customer could provide the phone number used to call our customer service line so we can listen to the call.

Website is very easy to navigate.....really love the specials of the week. Overall, I love SD Bullion and recommend to family and friends.

SD BULLION offers an array of fine Gold, Silver and Platinum coins, and unique precious metal collectibles. I have purchased from them quite a few times and they send quickly and my order is correct. They charge minimal shipping fees. I look forward to see what they offer for the future.

Per our GPS tracking system the bus departed at the correct location. Unfortunately we are unable to honor your request of compensation.

On 1/15/18 [redacted] was offered to be rescheduled but the [redacted] denied to be rescheduled. will send you a redemption code for 100% off the price of your original purchase. It will arrive in a separate email and can be used towards a future ticket. To receive your discount, simply enter your code...

in the area provided before making your final payment.

Please be advised customer was offered a One Way Comp ticket for the delay in her service. Customer called in stating she wanted a refund agent explained to customer you would only get a refund for a service that is delay 2 or more hours. Our compensation policy is only for services departing a...

location not arriving to a location. Unfortunately, I will not be able to honor your request for a refund due to our terms and conditions your bus was only delayed 1hr 26min which there is no compensation policy for that amount of time. In this situation our agent offered the customer a One Way Comp ticket so there for the customer is entitle to a One Way Comp ticket which would have to be used with in 1 calendar year from the date issued 5/30/14.

Please be advised that in the highlighted section of the image that was attached the underlined portion states " any credit not used within this transaction will be forfeited." This transaction signifies that you must use the credit at that time. Also, our website does not state we save credits under passengers accounts. Therefore, we are unable to compensate you if you did not trade in your reservation properly.

Complaint: [redacted]
I am rejecting this response because:The only response that the business has given me so far is to wait for further response.  Please do not mark the complaint as resolved at this time.
Regards,
[redacted]

Review will be short and real sweet . From price, website directions and explanations to purchasing, paying, conformation, and delivery with tracking, easy and fast. There is even a number to call for assistance. Guess the only way to make the experience more satisfying, would be if they gave you everything for free. Just kidding, excellent from start to finish.

Great products and great prices. Earned my loyalty as a regular customer.

Complaint: [redacted]
I am rejecting this response because: When I originally purchased the tickets to get my son home there were connecting...

buses. The first bus was late and he missed the bus by 30 mins.  The first reservation was from [redacted] to [redacted] Res# [redacted] connecting to come to [redacted] Rev# [redacted]. My wife and I called in hopes that Mega Bus would just re ticket it and put him on the next bus. After all it was not his fault it was late. They gave us a verbiage stating that we should have made the tickets two hours apart which would have left him on the streets of [redacted] downtown no less at 5am waiting until 11am if we had purchased an earlier ticket. The bus was to arrive at 1030am and didn't arrive until 1115am. They have no station nor any type of shelter in that city so to expect anyone to stand around for 5 or more hours is preposterous.  In calling and hoping to get a simple solution, my wife and I were subjected to some very inappropriate language and business practices on the part of this company. One Manager just flat out said he wasn't listening and he didn't care. He figured since he was in India as he stated he could speak to us any type of way. We called back in hopes of getting a more understanding person to no avail. Once we check the reviews of the company we discovered these are normal practices which to say the least is extremely sad. We ended up purchasing another ticket for my son to come home. [redacted] If they require a longer time frame in between connection then there should be a flag triggered while making reservations if they know they will always be late. Or at the least have the bus drivers call ahead to inform of the connecting passengers in route. The is highway robbery of the people. I want this fixed and not just investigated. The verbal abuse alone was demeaning and abusive for a company that depends on the public as their patrons. If they don't need us then they should close shop and try their hands at another business. My son ended up staying in [redacted] a whole day with little to no money, no place to stay, in and out of restaurants like a vagabond. [redacted] is not safe for its own residents let alone someone not from there. Thank God he was not mugged or killed in the process. That would have been a media storm for this company. Many of the other unhappy customers have been in contact with my wife and I as we want to see something tangible as an outcome to this. Not just an apology as they seem to be handing them out like jelly beans at Easter time. 
Regards,
[redacted]