Meineke Car Care Center

We have not changed our position on this issue. The offer was made by our shop manager to repair the vehicle at our shop and the customer took it elsewhere.

The response...

message Meineke return to the Revdex.com  is not true and I have not been compensate the  money for the repairs on my vehicle .  I contracted  Meineke Car Care Center #337 on 12/5/17. Inform manager  on duty of the complaint and gave him copies of the receipt. He informed me that upper management would received copy's of receipt and would  contract me with in two days. I waited several days and heard nothing form Meineke management.   I later talk to manager of Meineke Car Center #337 on  12/15/17  and he was surprise that upper management hadn't   got in  contracted   with me. I contracted  Meineke corporate on 12/8/17, 12/15/17, and 12/19/17. Corporate stated they sent information of the  misunderstanding  to Meineke #337 three separate dates on  12/8/17, 12/15/17, and 12/19/17. Meineke corporate was also  surprise that know one had contracted me and gave me the reference number of the complaint. The number is #[redacted]. Corporate sent more information to Meineke #337 on 1/2/18. I contracted Meineke upper management Fred F[redacted] on 1/3/18 . He informed me the coolant use in my car was a universal coolant for [redacted] Auto parts. I talk to two [redacted] sales personal. They informed me that there is only one coolant that can be used in my car and its not a universal coolant. Meineke Car Care Center # 337 mechanics but the wrong coolant in my car causing a contamination of my coolant system. which cause my car not to run properly.

Ms. [redacted] brought her car to our shop for an oil change, an air conditioning problem, and a tire sensor problem.  Also, she had an engine light on, and as a courtesy we always read engine light codes when any car is brought in to our shop. Her vehicle was assigned to our Master Tech [redacted]...

[redacted], who has been with us for 27 years. She asked for a full synthetic oil change which is $64.95, and was charged $39, being a first time customer. It is very possible we did not put a sticker on her window for the oil change.  If she comes back, we will be happy to do so.  Regarding her air conditioning problem, The first step is to check the hard parts such as the compressor to see if it is operational.  Then you check for leaks.  It is common that refrigerant leaks are very hard to detect with a UV detector, since they are typically very small leaks.  So, the AC system is hooked up to a refrigerant recovery machine.  The system is vacuumed down to see if it will hold a vacuum.  This still does not insure there are no leaks, so the system is filled with refrigerant according factory specs, and a dye package is added.  If subsequently refrigerant leaks out the dye will show where the leak is.  The dye package is $20, and Ms. [redacted] was not charged for this service.  She was only charged for the vacuuming down of the system, and a refill.  There was also no charge for inspecting the hard parts.  If a vehicle comes back with a refrigerant leak, you can see where the dye is coming out, and a repair is recommended.  At that time there would be no charge for refrigerant recovery and refill, since it was paid for already.Regarding her tire pressure sensor problem, she had a sensor installed at another shop who didn't have the proper computer to reprogram here TPMS system.  Somewhere along the line also she had replaced the full size spare, which would also have had a sensor with a donut type spare tire with no sensor.  The Manager explained to her that her on board computer was programmed to read 5 sensors, and until she replaced the donut spare with a full size tire with sensor, the system could not be reprogrammed.  We have a state of the art computer for reprogramming tire pressure sensors.  Ms. [redacted] would not accept that explanation.Regarding the catalytic converter code her car had,   we have done several of the Jeep Liberties, and the Manager knew without looking it up that it would be about $800.  No formal estimate was given.  She said the car was running fine, and was not interested.I'm forwarding her work order, and invoice which shows she was given a full synthetic oil change for a substantially discounted price.  She received a full diagnosis of here air conditioning system, and a recharge for $129.90, and was not charged for the $20 dye package which was done, but is not on here invoice.  Also, her tire pressure sensor issue cannot be addressed until she replaces the donut spare which has no sensor, with a full size tire with sensor, which is how the vehicle came from the factory.I'm sending this information to you by email, and will forward the work order and invoice by fax in the next couple of days.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]I am pleased that Mr. [redacted] is willing to work with me and I do believe that we can reach an agreement. I am in the process of getting estimates on removing the mufflers, also they were welded on, so I do not know if this is an issue because they have to be cut off. Also what Mr. [redacted] does not realize is that I do in fact use my emergency, ( parking brake ), every time I park the car and I have been doing this for almost 50 years. I still do not believe that everything was frozen under there. The car is always garaged and well taken care of. I have not been able to drive the car almost immidiatley since I got it back because  the check engine light is coming on and I believe that the new mufflers are causing this. I am not sure if I am getting improper back pressures that are causing this or not due to the fact that these are not stock mufflers.
Regards, [redacted]

This is [redacted] the owner of Meineke Car Care of [redacted].I was here for the whole process of the inspection and work on Mr.[redacted].After we brought the vehicle into the shop and performed the [redacted] State Inspection [redacted] the Manager took Mr. [redacted] into the shop and showed...

him all the work that was required for his vehicle to pass the [redacted] State Inspection.We explained and showed him that the mufflers had rot holes on the top of them which was allowing exhaust gases to escape,that the brake calpier was leaking and that the emergancy brake mechinisms on both rear brake calipers were frozen from rust and lack of use on both rear calipers and the emergancy brake cables were also frozen.This is very common because most people do not use their emergancy brake as instructed by the manufactuer and with the vehicles age of 14yrs and these are all Safety Failures by [redacted] Sate Law.Mr [redacted] was shown the Stainless PERFORMANCE mufflers that we would be using on his vehicle and was fully aware there would be a change in the tone and sound of his vehicle.Mr [redacted] was brought back into the office and was presented the estimate of what his vehicle needed and the cost of performing all the required work and gave us the ok to do the work and get a valid [redacted] State Inspection sticker on his vehicle.Where this was going to be a long process of repairing his vehicle we provided Mr [redacted] with a Free loaner car that he could use so he could get back home and get to work the next day.I feel that Mr [redacted] brought his vehicle in for a [redacted] State inspection,which his car would not pass,was made aware of all the repairs needed by taking him into the shop and showing him directly on his vehicle and was show the estimate to do all the repairs and left with all the repairs completed to the price agreed upon. 
This is the business owner [redacted] again..what I am willing to do to help resolve the situation that Mr.[redacted] is having with the performance mufflers..If he brings to his mechanic and the mechanic carefully removes the mufflers..undamaged..I am willing to give him a check for $375.00 to cover the muffler replacements with ones that he would rather have..although I cannot sell them as new mufflers..I have used car dealers I do work for so I can install them on cars they are selling at a discounted rate.I will refund the $375.00 to Mr [redacted] as soon as I received the undamaged mufflers back..I feel this is very fair on my part to resolve this issue
Thank You
[redacted]

To Whom it May Concern;I’ve attached a letter (with electronic signature) explaining what happened as well as documents to back it up.  Even though [redacted] signed for the credit card, she has disputed the charge.  The parts that were installed in the vehicle, have not been returned.I...

reached out to my manager, Joshua H[redacted], who addressed the customer; here is his take on the transaction:[redacted] came in on a Saturday with grinding brakes we did our inspection of car brought her out showed her that her water pump was pouring coolant and her brakes needed done.  I explained to her about repairs gave her price, offered Meineke card she wanted to fill app out I did told her I would try to save her bearings in the front if I couldn’t I would call her.  She was approved for card, I offered 1 year no interest.After repairs were finished we went to pick her up at the end of the day then she proceeded to try to give me a $ 300 cash payment and take truck home I told her she has to pay whole bill.  She stated that the prior manager, AJ used to let make payments.  I told her AJ isn’t here anymore you either have to pay bill in full or use the credit line to be able to take your truck home.The Assistant Manager, Zack was standing by whole time and witnessed this transaction.If there are further questions regarding this transaction, please don’t hesitate to reach out to me.Regards,Ben P[redacted]  | Meineke Car CareClear Sky Automotive Services, LLC[redacted]Suite [redacted]  |  Phoenix, AZ 85016Cell [redacted] | Fax ###-###-####[redacted]@clearskycapitalinc.com | www.clearskycapitalinc.com

Mr. [redacted] notified me a month after his last oil change that his engine oil cap cover was missing. He requested that we check around the shop to see if the technician forgot to reinstall it. I checked with the technician and his work area...

and informed Mr. [redacted] that no cover was found and the technician had reinstalled the cover during the oil change. Mr. [redacted] came into my shop two weeks after his call and informed me of the alleged damaged to his vehicle. He wanted to know what we were going to do about the alleged damages. I informed him that we did not leave his cover off there for we take no responsibility with his alleged damages. Mr. [redacted] admitted to me and my technician that he has another mechanic working on his vehicle after we perform his oil change.

Initial Business Response /* (1000, 5, 2015/11/02) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@outlook.com
Customer came into our center on 10/19 asking for a brake line repair for a leak on their Pontiac SUNFIRE. We advised the customer...

that the frame and undercarriage of this vehicle was completely rusted out and they also have a fuel line leak. The gentleman stopped in at our store and we took him to the vehicle in the air and showed him the leak. He insisted that we repair only the Brake lines. This was also documented on the invoice that the customer signed. The documentation on the invoice states. "Vehicle has fuel leak as well. Customer has been advised. Meineke is not responsible for any additional safety or mechanical issues. Customer requested brake leak only to be fixed. This customers request to repair "only" the brake line was the only repair we made, the customer also signed the completed invoice.

December 2, 2015
Dear Mr. [redacted]:
I have received a copy of your complaint to the Revdex.com regarding your account. I am sorry for any misunderstanding that may have occurred regarding the Top Secret Adventures book club promotion you received.
Highlights for Children has...

always had a 100% satisfaction guarantee on all products. It is important to us that our customers are completely satisfied, so it is our practice to issue a full refund on return products with our apologies. I am very sorry that this was not your experience. I have removed the charge for the last shipment of Top Secret Adventures that was shipped to you. Your account is now reflected in our records as closed with a $0.00 balance.
It is not the policy of Highlights for Children to turn our customers over to National Credit Agencies. Any attempts at collections are done through Highlights subsidiaries, and we do not authorize them to report any of our customers to an agency or organization that would affect their credit rating. Please be assured that your credit has not been endangered by any actions of Highlights for Children.
Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.
Thank you,

I would like to say this place is an absolute disaster. Meinekes in this region seem to get a bad rap because everyone has their own local shop in mind. That being said I needed somewhere closer than my local shop so when the wife suggested the meineke down the street I put the car in drive and headed on down. Worst mistake I've made in this department. The shop was run by hooligans, a small dark headed girl being their ringleader. The front office is small, crammed against the front of the building and on my visit was filled with the sounds of the babies that the girl at the front counter brought to work with her. I was grateful at least that my wife was not with me, because she would have had a heart attack watching that little boy run around the bay where a scary, and quite frankly stoned-looking mechanic wielded power tools. The man who pulled my car in was reckless and rude, the service was not timely. The list goes on. I understand now why this place got such low reviews.

November 15, 2107   Dear [redacted]:   I have received a copy of your complaint to the Revdex.com regarding your Puzzle Buzz account.  I’m sorry for any misunderstanding that has occurred.    Our records show that a payment totaling $59.52 was made online on...

September 7, 2017.  The amount paid was for Puzzle Buzz shipments that were sent January 12, February 2, February 23, and March 16. After the shipments were sent earlier this year, the account was placed on hold, awaiting payment.  When the payment was processed, the club membership resumed and three additional shipments were sent.  Unfortunately, I was unable to locate record of a cancellation request.    It is clear from the information you sent to the Revdex.com that you did not intend to continue your Puzzle Buzz club membership.  I have verified that the account has been cancelled and that all charges have been removed. The closing balance is zero ($0.00). Please keep any shipments that you may have received with our compliments.   Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers Account [redacted] JC/klj

Hello,The person in question, Chris, refused to give me a copy of the contract for payment. He acknowledged that it existed to the police officers on scene and stated it was in his office. He also refused to give me a receipt showing payment for services, although I have credit card receipts. There...

was never a contract authorizing him to perform any work on my car. I specifically told him I wanted a written estimate before he began and he blatantly ignored that and performed the work without my consent, then threatened me with more fees to impound my vehicle unless I paid him immediately.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.   Please inform collection agency that this issue has been resolved.  Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

I already sent a narrative concerning the dispute.  I'm sending the work order, and invoice related to this case.  As you know, we have no complaints with the Revdex.com, and take this very seriously.  Please advise by email if you have any questions.

contacted [redacted], offered to replace the master cylinder and booster at no cost to the customer. She accepted the offer for [redacted] to proceed with repairs and would call back to coordinate a date for the repairs.

We are sorry that Mr. A[redacted] does not feel that his car was repaired. Perceptions can be confusing, especially if one is misled. In this case the Lexus dealer has misled Mr. A[redacted].
There is no such thing as a "reset" switch, on this car or any other. Why this Lexus person told Mr....

A[redacted] that one existed I cannot fathom. 
We ordered the part over the internet because it is not readily available. It is an old car and the parts are no longer made. The only parts you can get are remanufactured parts. These are broken parts taken out of a car and repaired to factory specifications.. For these type of parts to be available one must return the broken parts, or else pay what is called a "core charge." Mr. A[redacted] was shown his old part, which looked on the outside as if it were newer, because it is within the door and not exposed to the elements. At he same time there was a motor in the vehicle, which clearly shows that we had two of them.  This is not a readily available part and there is no way for us to have two of them without purchasing one. It was explained to him that he can certainly have the old part, but he would have to pay $100 more for the repair to cover the core charge for us not returning the old part. He declined this option.
His charge is a serious one. Our mechanic would never jeopardize his own reputation and livelihood for something that could never benefit him. If Mr. A[redacted] has any evidence that the motor was not replaced besides the speculation of a Lexus person with a vested interest in obtaining Mr. A[redacted]'s business, I welcome it.

I have received a copy of your
complaint to the Revdex.com regarding your account.  I’m sorry for any misunderstanding regarding
Puzzle Buzz.
The Puzzle Buzz promotional materials included
with the response form indicated that an introductory shipment would be sent...

that
included a free Puzzle Buzz book.  A free tote bag and certificate were
also to be included.  The promotion went
on to state that a second book would be included to review on a trial
basis.  If you chose not to continue with the membership, you could let us
know and we would cancel the account and stop any future shipments.  The
free book and tote bag would be yours to keep.
We did not realize it was not your intention to continue in the Puzzle
Buzz club.  After the introductory
shipments were sent last year, second shipments were sent to each recipient in
good faith in accordance with the details of the promotion.  I have verified that your account was
cancelled, effective May 21, 2015.  I
have also removed the remaining charges from the account.  The closing balance is zero ($0.00).  Please disregard any billing notifications
and please keep any shipments received with my compliments. 
Once again, I sincerely apologize for any
inconvenience you may have experienced.  Should you have any further
questions or concerns, please feel free to contact me at 1-888-372-6433, Monday
through Friday, 8:00 AM to 4:30 PM, EST.
Thank you,
[redacted]
Director, Customer Contact Centers

I have received a copy of your
complaint to the Revdex.com regarding your account.  I’m sorry for any misunderstanding regarding
Hidden Pictures Club.
The Hidden Pictures Club promotional materials
included with the response form indicated that an introductory shipment...

would
be sent that included a free Hidden Pictures Club book.  A poster and
stickers were to be included.  The
promotion went on to state that a second book would be included to review on a
trial basis.  If you chose not to continue with the membership, you could
let us know and we would cancel the account and stop any future
shipments.  The free book would be yours to keep.
We did not realize it was not your intention to continue in the Hidden Pictures Club. 
After the introductory shipment was sent, we continued sending shipments
in good faith in accordance with the details of the promotion.  I have cancelled your account, effective
December 1, 2015.  I have also removed all
charges from the account.  The closing
balance is zero ($0.00).  Please
disregard any billing notifications and please keep any shipments received with
my compliments. 
Once again, I sincerely apologize for any
inconvenience you may have experienced.  Should you have any further
questions or concerns, please feel free to contact me at ###-###-####, Monday
through Friday, 8:00 AM to 4:30 PM, EST.
Thank you,