Meineke Car Care Center

Review: I had Meineke do a repair on my vehicle regarding an ignition cylinder. I was quoted $500 on the price of the part and only would be charged an hour of labor. I received a call about a new part being needed in the steering column for an additional $300. I gave my consent to install the extra part. A day later without my consent I was told my vehicle was being sent to a dealer. I confirmed the action and a few days later was told that my vehicle was ready for pick-up.

I arrived and the bill was appropriately priced at $1,038. I paid in full, and was given the receipt. The next morning I received a call from [redacted] of Meineke (date:3/26/15) that I needed to come in. He told me that he had some news that would benefit me and that he could not discuss it over the phone. I tried to reason with him about this new found information, adding that my bill was paid in full and my car is fixed. I asked at least 3 times for him to tell me with him replying each time he could not tell me over the phone, and hinting to an additional bill that needs to be paid.

I reiterated my bill was paid in full yesterday (date:3/25/15), and I have my receipt. He became angry that I was refusing to come in and pay an additional bill. It was a very fishy,shady, and uncomfortable conversation. I will never be returning to this location again.Desired Settlement: Keep customer informed of every operation that is not consented my customer.

Updates to increased price.

Informing customer about vehicle location changing.

My car was sent to two dealerships the second one being a Mercedes dealership was not disclosed.

After paying my bill in full and being allowed to leave, was being summoned 24hrs later to pay an additional bill and fearing of vehicle containment/tow.

Once the payment is made in full the company cannot later request more money.

Business

Response:

Thomas Jackson called for a quote to install ignition cylinder to his car 2005 Chrysler Crossfire couple of days prior to March 16, 2015 and the quote was given $500 for the ign cylinder and labor around $ 130 on the phone with out checking the car that is true. We ordered the parts from the Chrysler dealer installed on 3/16/15, still same problem existed, that day my co-worker [redacted] was in the shop and he called Thomas having said the car needed steering column for an additional cost of part $300 he agreed that is true. But after installing steering column same problem as before. I called my friend a tech with Chrysler dealer and asked his help then he said they no longer service or repair this car because this car was built on Mercedes technology not only that it is being discontinued they turn all car away with out being repaired. Since I asked his help he advised me to send this car to him to have a look at it before sending I had informed Thomas about the car going to the Chrysler dealer and he agreed to that. The Chrysler dealer hired a Mercedes tech in order to diagnosis this car spend lot of time on it reached the conclusion that the electronic key of the car does not communicate with the ignition system for which they never informed us the amount of the bill in advance. They repaired and reprogrammed the system sent the car back to the Meineke shop with a huge bill on it. I was not at the shop that time, [redacted] called Thomas having said car is ready to pick up. Thomas Jackson came paid the bill $1038 included 7% tax but excluded Chrysler dealer bill. Later [redacted] realized that he did not collect the dealer bill he called Thomas and asked the money charged by Chrysler dealer. Later Thomas called me at the shop and talked about what happened with [redacted] regarding the additional bill then I said if Thomas is not comfortable with the Chrysler bill not to pay but I want to talk to him personally something about the car that is true. There was nothing shady or fishy attitudes towards Thomas he is mistaken. I wanted to show him something in the car physically so that he could be convinced for the benefit of Thomas. Any way he did not come and end up with a complaint to Revdex.com. This is what Chrysler tech ( my friend) said to me - you are going to be in problem with this car any time the transmission in the electronic system malfunction could be happened any moment and the car will not start after that, the Chrysler or Mercedes dealer no longer repair that system as the system is discontinued. If you are away from home you are stuck with the car somewhere the car could be abandoned. Thomas I always treated you as my friend if you need my help you can call me any time I will be at your service that is the reason I have been here for the last 25 years. I would never ever cheat you that is the reason I said not to pay that additional dealer bill, but Chrysler dealers do not care about the feelings of the customers. See you,regards,

Review: On July 7, 2014 @ 9:19 am, I spoke to Meineke sales person [redacted] who scheduled an appointment for brake service for my VW Eurovan for July 8, 2014 @ 9:00 am. I brought my VW in @ 9:00 am and left it with [redacted]. I called at 2:47pm to check on VW pick up and was told it would be ready by time I got there. I arrived at 3:20 pm and paid Meineke $520.00. I noticed the brakes lights were still on dash plus an additional brake worn light was on. I was told that they (Meineke) did not have the calibrating or diagnostic equipment to clear or check VW cars. I asked [redacted]; Why did he not tell me that information before we scheduled the appointment? I left and said that I would follow up. I noticed all my lug nut covers were missing. I had to call and go back the next day to get them put back on with (one missing). Christensen Performance, a VW specialist fixed one light looked at brakes and gave me a diagnostic print out on July 10, 2014 for $100 dollars. I called Bill, Meineke owner on July 21, 2014 @ 8:20-8:28. He gave me a lot of B.S.Desired Settlement: I would like most of my money back plus I drove to 5 mechanic shops on way home July 9, 2014 after leaving Meineke the second time after the lug nut fiasco.

Review: I took my car to Meienke on August 8,2014 due to it stoipped at traffic light across from their business. [redacted] ( manager) checked my car and stated that I needed a Crankshaft Sensor and Lower control arms. Additionally, he advised that the Transmission may give out later on. However, he advised me that my car " stalled" because the crankshaft sensor was bad. He quoted me $ 897.00 to repair crankshaft sensor and lower control arms, and advsied that the job would be completed the following morning, August 9, 2014. The following morning [redacted] called to advise that my car now won't start and that I now needed an Alternator. I acknowledged and asked what was that going to cost me and he said $ 1197.00, however, he would not be charging me for the crankshaft sensor now and would only charge me half the cost of the alternator, plus half the cost for labor. I asked him if installing the alternator and crankshaft sensor woul have my car back to running and he promised and stated yes. I asked if my car would stop again while in traffic and he said no, and again reassured me that the crankshaft sensor and alternator would have my car running again. I asked why he wasn't charging me for the crankshaft sensor and he said because he was cutting me a break. That evening on August 9, 2014, [redacted] called back again and said that while installing the alternator he had to take out my compressor belt and he didn't like the look of the belt so, he ordered the belt from his parts company and the belt should be arriving shortly. [redacted] called back at 7 pm, on August 9, 2014 to advise that the parts comnpany delivered wrong part and would have to order the belt from [redacted], but [redacted] was closed on Sundays, so they would have to finished the job on Monday, August 11,2014. On Monday [redacted] called me to come pick up my car and assured me that my car wouldn't have any problems. However, while driving on 295 S. highway on August 12, 2014, my car experienced same problem and shut off while in trafficDesired Settlement: I would like a refund for the alternator and labor charges, since he did not charge me for the crankshaft sensor.

Review: I had my inner tire rods changed by another mechanic, my car was riding fine I just thought that I will get an alignment being that I had my inner tire rods changed and the mechanic that changed my inner tire rods did not have a machine to do the alignment so I chose to go to Meineke where I spent close to 3 hours because the manager was trying to convince me that I needed to get outter tire rods when I was told by two different mechanics that my outter tire rods were good. Being that I did not want to pay for Meineke to do my outter tire rods the manager became angry and disrespectful, calling me a liar. I was not given my car keys until I paid $96.25 for an alignment that I never received and now my vehicle is worst than it was before I took it to Meineke. I asked the manager for a spec sheet and the manager told me that he didnt feel that I needed a spec sheet so he didn't print a spec sheet out for me. There is no proof given to me that Meineke done an alignment nor is my car aligned. I called the police and the police told me to get in touch with the Revdex.com and sign a complaint. I paid $96.25 for a job that I never received.

Review: My wife and I took our vehicle to this Meineke location to have the brakes serviced. We were charged over $400 for this service. A few days later, I was stopped by a police officer who advised me that my brake lights were not working. I took the vehicle back to Meineke and was told that there was some wiring issue which cost an additional $287 to repair. When I asked them whether they would have noticed if the brake lights were out when they had the car in for the original brake job, I was told that they would. I was not so notified; therefore I believe Meineke was either negligent in not notifying me or caused the problem themselves.Desired Settlement: I would like to be refunded the $287 I paid for the brake-light repair.

Business

Response:

On December 16. 2013, [redacted] came into our location and requested us to check the brakes. After inspection it was noted that the vehicle needed brakes. The brakes were replaced for the service done. Everything was checked and the brake lights were in proper working order when the vehicle left our shop.

On January 11. 2014 Ms. [redacted] returned with the vehicle which at this time had rear end damage and the brake lights were not working. We repaired the vehicle

It is not our fault since the brake lights were working at the time the brakes were replaced on December 16, 2013.

Review: I took my car to this Meineke for a "Fall Safety Check" which is supposed to include; a tire rotation and balance, battery check, anti-freeze check, brake check, belts & hose check and windshield wiper inspection. I was told that there was nothing wrong with my brakes as I thought but with the tire and they would have to replace it but didn’t have one in stock. I brought my car back the following day after they ordered and received the tire and left it with them. I paid upfront and asked that they lock the keys in the car for me to pick up later since I couldn't get a ride until after they closed. When we picked up the car my husband drove it home and said the brakes were not working well, he had to floor the brake pedal and heard an awful grinding noise then he did so. We called when they reopened on Monday morning were told it was not there problem. So we called back each day asking to speak to the manager until someone finally spoke to us on Thursday and dropped off the car. On Friday I received a phone call that the brakes on the back left tire were bad to no fault of theirs and would cost another $300 to fix. I have a hard time believing this after they checked the brakes and said there was nothing wrong with them and it would cost another $300 to fix. I picked the car up and brought it to another garage, if I have to pay the extra money it isn’t going to be to the garage that created the problem. I add insult to injury when I asked for my car back they pulled it around to the far end of the lot (my foot is in a cast) where I woul dhave to back all the way through their lot and around strangely parked cars... with bad brakes! When I commented on this an employee named Dorian called me a " [redacted] ".Desired Settlement: I think Meineke should pay the additional cost to repair the brake problem they created and have their Revdex.com accreditation looked into.

Business

Response:

BRAKE REPAIRS WERE DONE SOMEWHERE ELSE RECENTLY AND WERE NOT INSTALLED PROPERLY CAUSING PART OF THE HARDWARE TO FALL APART.ALL WE DID WAS A FRONT TIRE AND A VISUAL INSTECTION OF THE VEHICLE THAT DOES NOT MAKE US RESPONSABLE FOR ANYTHING THAT GOES WRONG WITH HER CAR.THIS CUSTOMER WAS VERY RUDE TO ME AND MY STAFF SO I ASKED HER TO PICK UP HER VEHICLE AND NOT COME BACK TO THIS SHOP.

Review: On Sept 13th, 2013 my wife under my direction took our 1999 Toyota Siena mini-van for repair at the mentioned shop and they promised to do tune up that according to them was to take three hr worth $391. I went to pick my wife and they promised us that they will call us after they are done and that it will take long so she was not to wait. But during my normal work duty I happen to pass by the shop without any intention of checking on them and was surprised just after 45minutes to see the car parked right next to Olden road. Because I was working I continued with my duties and on returning back the car was still parked like ready for pick up but the did not call me or my wife. When I went in to check after like 1 and 1/2 hrs the shop owner [redacted] told me that they ere just done! Well I disagreed wit them and told them that the car was all along parked over one hr ago out there so how did they do a 3hrs worth of work in 45 minutes! frank said it all depend on the mechanic that if he was able to do the work in less time I still get charged for 3hrs. THE CAR WAS NOT FIXED AND EVEN NOW IT HAS THE SAME ISSUE WE HAD. I need help in asking them to do there work or refund the money. Engine light still one, car loosing power and smoking. I wish I new it was my first time there and the owner told my wife we are CHEAP for asking them to DO there Job?Desired Settlement: I will be fine if hey are can fix the car but if not they better refund me my money because this is the only family car and we need to fix it now

Thanks

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Very proud of Revdex.com. I have to move on because and get the car fixed somewhere but the owner of that business need to stop hiding behind the brand name. They did not take more than one hour on the car. I will move on.

Regards,

Review: I went into this Meineke on 3/9/15 and I was told that the repair would simply be the fuel pump and fuel filter and the total cost would be $700. I wasn't told until after the parts were put in that the Engine Control Unit also needed to be repaired. The manager told me the ECU in my vehicle wasn't working and I needed to have that repaired in addition to the other repairs and it was going to cost an additional $300, which totaled $1000.

My issue is that the computer should have been tested before assuming it was solely the filter and fuel pump, because they need one another to work. It's quite possible the computer was the sole cause of the problem and that could have been determined initially. They didn't test for it until after the pump and filter had already been put in and paperwork had been signed. Had it been done properly and I was told it would cost $1000 for everything, I would not have gotten it fixed. I would have taken the vehicle and gone elsewhere. Which leads me to believe they didn't know the true nature of what was wrong with the vehicle, they assumed it was the fuel pump and filter and led me to believe that's all I needed to have done for my vehicle to be fixed. So, the shop not only diagnosed the truck wrong, but they forced me to pay the $700. Unfortunately, I couldn't afford to pay $1000 for all the correct parts to be put in. So now I am out $700 and have no vehicle because of the shop's incompetence; the truck's blue book value wasn't even worth the cost it would take to have it fixed.Desired Settlement: I not only want them reported, due to many people confirming they are scam artists and diagnose people's vehicles incorrectly, but I want back the money I paid the shop for which was $700. This inconvenienced me financially and also caused me to not be able to go to work for 2 days.

Review: 01/23/2013 bought rotors and brake pads. (68k miles) 04/23/2014 brakes fail without prior warning and almost run off the road into a tree. (88k miles) 04/25/2014 I contact installer, they refuse to look at issue at all, and push all responsibility to me. Only the pads and rotors they replaced are malfunctioning. (Front Driver side fully worn, front passanger unevenly worn) upon initial completion (01/2014) they also did a few filter changes and an oil change. They failed to put an engine filter in (after removing it) causing a sediment build up, which they also refused to repair/replace. Also, upon this first trip I asked why the front brakes were suddenly squeaking, why the abs light appeared suddenly, and why a check engine light appeared suddenly as it never occurred before. They again assumed no responsibility and claimed "stuff happens."Desired Settlement: At the very least correct brake installation (and most likely thanks to the sudden failure, also will need new rotors) as that is what I paid for. (Brakes and rotors were bought) Also, to be refunded for the filter that was never put in, the sediment build up caused by it.

Business

Response:

[redacted] visited our center for the first time 01/03/13. Customer complaint on paperwork is "brakes grinding in front" During that service he purchased new front brake pads and rotors, an oil change, a new air filter and a fuel injection cleaning service. on 05/30/13 (68k mi) [redacted] contacted me stating he had gone to the local jiffy lube for servicing and they claimed his air filter was not in the housing. although the validity of this complaint could not be confirmed I apologized and offered to provide [redacted] with a replacement air filter, free of charge of course. he also mentioned that his abs light was on "because we did the front brakes" the jiffy lube had told him. I offered to perform a free diagnostic check on his abs light. [redacted] arrived at our center with a sour attitude. I pulled his abs code and found a fault in the right front abs sensor. we lifted [redacted] vehicle with him in the bay watching, unplugged the sensor, showed him the corrosion on the plug, cleaned it off and re installed the sensor and reset the code. we explained this corrosion had absolutely nothing to do with the brake work that we performed and we did the diagnostic and repair (a normal cost of about $150) We inspected the work we performed on his brakes at that time and everything was perfect. [redacted] claims we assumed no responsibility which is true but we did fix his problem that we did not cause for no charge. We did not hear from [redacted] again until he arrived at our center on 04/25/14 (88k mi). he approached a service writer with a very pompous attitude and loudly stated that "we did his brakes a year ago and we didn't install his caliper correctly" we of course agreed to inspect the work we performed. we did have a lobby full of people on a very busy Friday and he rudely made it a point to have his unproven accusations be heard by everyone in earshot. our technician got in his vehicle and began to pull it in to the shop and [redacted] was walking around in front of the bays. I approached him and stated his accusations were a bit out of line considering if a caliper was installed incorrectly a problem would have resulted much sooner than 20,000 miles since the brakes were installed, and also the first time we inspected our work when he had the abs light on we would have noticed a problem with the caliper. not to mention after 20,000 miles our normal 12mo/12,000mi warranty had been exhausted. The bottom line is if he would of arrived at our shop and asked for a brake check instead of starting out with loud, out of line acccusations the whole situation would have went much better but because of the way [redacted] handled himself and treated us we chose to pass on servicing his vehicle. we asked [redacted] to take his vehicle to another local shop, and by all means if a reputable technician feels as though our work was done incorrectly and we are responsible for any damages and they can show us proof we will be happy to talk with [redacted].

-[redacted] Customer Service Manager Lewes Meineke [redacted]

Review: Requested an oil change which also included a tire rotation. After arrival at home, I noticed that two of the front wheel centercaps

inserts with the Nissan logo were missing. Female stating to be the manager was very rude lying to me that this vehicle only come

with two inserts, which is not true, and went to great lengths to cover up the incident. I called Meineke Corp. and explained the situation.

A call back from [redacted] at Meineke Corp. proved that she was also lied two by this female. [redacted] stated that there was nothing she could do

as this was a franchised meineke.Desired Settlement: This female claiming to be the manager is employed by this particular Meineke operation to make money any way that she can.

while waiting for my oil change to be completed, I could hear her telling other customers all of the other defects that were found on their vehicles

while waiting for their vehicles to be repaired. She emailed a picture of a 2000 Nissan Xterra to vivian at Corporate claiming that this was our vehicle.

This was not our vehicle. Different tires, seat covers, Front bumper, and no deer warning gadgets on front

Business

Response:

Hello,

This is totally incorrect. And this customer is not being truthful.

The vehicle came in with NO hub cap centers on the front wheels.

Attached are some picture of the vehicle entering our lot. You can tell no caps on front wheels (Black Circle) not a hub cap on the fronts with centers. You can see clearly the rear wheel center caps have Silver Nissan.

The customer is 100% WRONG in saying the front hub caps have a centers with Nissan. And 100% wrong saying we stole them. This is typical example of people using the internet to discredit a good businesses.

This is a 4 wheel drive vehicle and the front hubs have to be manually turned. If there were centers in the front caps that said Nissan this would not be able to be done. We explained this to the customer.

We offered to the customer to bring the vehicle in so we could see it and show them how you have to turn the front hubs (Locking hubs while in 4 wheel drive). Declined by customer.

We offered the customer to come watch the entire HD video of the vehicle from the time entering our lot until it left & being serviced at our location, never being out of camera view. Never stealing the center hub cap centers. declined by customer.

This HD video clearly discredits the customers claims that we stole his front center caps.

We have offered to explain & show this customer still pictures & HD video of everything we have regarding the service we preformed on there vehicle. Declined by customer.

We also contacted the local Nissan dealer and had them send us stock photos & a build sheet for this particular vehicle. See attached photos. We also offered this information to the customer. Declined by customer.

The pictures are in large format so you can clearly see the Vehicle came in without center caps on the front wheels.

First picture shows vehicle entering the parking lot and you can clearly see the front right center cap missing.

Second picture shows vehicle entering bay 1 and you can clearly see the front left cap missing.

The 2 additional pictures show that 2000 4x4 xterra's in fact come with NO center caps so you can lock the front hubs in 4wd.

The last picture shows what you receive when you buy a center cap set for a 2000 4x4 xterra from Nissan. Your software does not allow me to add more than 4 photos. I will include this in another email.

Full lengths HD video available upon request to discredit this customers accusations.

The customer also stated:

This female claiming to be the manager is employed by this particular Meineke operation to make money any way that she can. We provide quality services and we inform all of our customers of recommended manufacturer services and or needed safety repairs. We have given the customer multiple opportunities to view proof of any misconduct at my Meineke. We service over 300 cars per week and this customer is trying to discredit my business.

Only 3 of the pictures that were emailed to corp Meineke were STOCK Nissan photos of a 2000 Xterra. Also pictures of the customers vehicle. As well as HD Video. As you can see in attached photos of customer vehicle and Stock Xterra photos.

At the very least I expect [redacted] to apologize to our manager [redacted] for the way he verbally assaulted her. He was inappropriate and bigoted to her for being a female in the auto repair industry.

Again, I will be happy to show the customer all HD video of the vehicle from the time it entered our lot until it left, proving we have done nothing the customer is claiming.

Review: Brought perfect running 2007 Hyundai Santa Fe auto in for Oil Change and fuel injector cleaning.

Never received car back. Meineke had it towed to another state without my permission or written consent.

They caused the car to be locked into reverse and could not get it out of that gear. They have prevented me from getting my personal artifacts out of the car. They have the keys to my house and hundred's of dollars of gift cards that I received from my customers as Christmas gifts cause I am their mail carrier.

I am now without a my car to get to work. They refused tow my car back and also refused to provide a loner car. They verbally abused and threatened my Partner and threw him out of the Meinke shop.Desired Settlement: I want my car back in the condition I dropped it off in. The dealer Meineke shipped my car to dealership in Maryland from Delaware, a different state over an hour from my home without my permission. Maryland dealership called me, telling me that it needs a new transmission a repair of $5,000. No one will send back my car. Meineke will not answer my calls. Meineke caused this damage to my car and I want Meineke pay for the repair, they caused my car's transmission to seize. Have no car now and can't get to work, I live in rural Delaware.

Business

Response:

To Whom it may Concern:On April 21, 2015 Mr.[redacted] arrived at our facility requesting an oil change, he stated his vehicle was hesitating and asked us to check and advise on the problem. He left his vehicle with us and our technician performed his oil change with the following recommendations: new wiper blades since front blades streaked and rear blade was torn, new tires since tires were at wear indicators and dry rotted, new air filter since air filter was dirty, and replacement of spark plugs and a fuel injection cleaning service which are scheduled maintenance recommended at 90-100k mi. The vehicle had 93715mi. No direct problem relating to the hesitation could be found during our oil change. After completing the basic oil change the technician pulled the vehicle out of the bay and parked it in lot. It seemed to work correctly. Our service adviser [redacted] called Mr.[redacted] with our recommendations. The total for all recommended work was $1156.76. Mr.[redacted] declined all work except wiper blades, air filter, and fuel injection cleaning. With Mr.[redacted]s approval a technician pulled his vehicle to the rear of our shop, He replaced the wipers and air filter and performed the fuel injection cleaning. All repairs were completed with no problems or mishaps. Full video surveillance is available upon request. Including the [redacted]e the vehicle was in our parking lot and driven the short distance inside. When the the tech shut the hood and attempted to pull the vehicle out of the bay to the front for customer, the vehicle would not shift into drive. The indicator showed drive but the vehicle would not accelerate or move forward. The technician hooked up our diag. tool Snap On Verus scan tool the the vehicle. It communicated with no errors or malfunction codes. Mr.[redacted] was at our facility waiting at this [redacted]e and I talked with him in the lobby and offered him a ride home while we diagnosed the problem further with his vehicle. We offered Mr. [redacted] a ride and when our manager [redacted] pulled up to the front to give Mr.[redacted] a ride he was on his cell phone and stated he would have a friend pick him up instead. After researching Alldata and Direct Hit (programs used as diagnostic tools in automotive industry) and finding numerous reports of transmission failures being very common on this particular vehicle we decided the best plan of action to take for Mr. [redacted] and for Lewes Meineke would be to tow Mr.[redacted]s vehicle to a Hyundai dealership. Where they would not only be more familiar with common symptoms displayed upon transmission failure, and would be able do the repairs and work under a warranty program if Mr.[redacted] had the coverage. They would be able to tell us both Lewes Meineke and Mr. [redacted] if We had done anything to damage the vehicle or was it a coincidence or even something else. We attempted to call Mr.[redacted] 3 [redacted]es, All 3 are documented. The last try documented at 3:44, each [redacted]e the calls were directed to voice mail. We had called Mag Towing for a tow truck at 3:00 and they arrived at about 4:00. While the tow truck was attempting to load the vehicle, I called Mr.[redacted] one more [redacted]e myself and I reached him, He answered. I explained the problem his vehicle was experiencing would need to be diagnosed at a dealership and that we had arranged for the tow. He asked me what dealership we were towing to, I answered [redacted] Hyundai. He asked me where [redacted] was and I answered Salisbury MD. I expressed my apologies that he was in the unfortunate situation that is was and explained we would be happy to take care of any bills incurred if the dealer found the vehicles problem to be caused by any mistakes on our part. I even offered to pay for a rental if it was our fault. We talked about the possibility of his car insurance offering rental coverage for this type of situation and he told me he would look into it. That was the last [redacted]e I talked to Mr.[redacted] on 4/21/15. The vehicle was towed and arrived at [redacted] Hyundai late that afternoon. On 4/22/15 before hearing from [redacted] Mr.[redacted] arrived at Lewes Meineke with a Mr.[redacted] a former customer of ours as well. With a lobby full of happy customers having their vehicles serviced, they both caused quite a scene with their accusations and yelling. Mr. [redacted] stood at the counter and very loudly announced that he had a anxiety/panic attack last night and he couldn't do anything because we messed up his vehicle and towed his vehicle and didn't tell him where it was. The words used were harsh and negative and Mr. [redacted] was hyping up every thing [redacted] said. [redacted] was not here before this with Mr. [redacted]. Mr. [redacted] had reported the vehicle stolen to police that morning. And his insurance company. At least that is what the insurance company told us. I reminded Mr. [redacted] about our phone call we had while the tow truck was here loading his vehicle to be taken to MD. At any [redacted]e during that call [redacted] could have requested us to not tow the vehicle. We were simply trying to expedite a solution as quickly as possible for Mr. [redacted]. I calmly explained that the dealer had not been in touch with us on the findings at that [redacted]e but that our own research had found numerous complaints on transmission failures. I had printed 5pages of service bulletins from alldata many more can be found on a google search, to show the customer how common the problems were with his vehicle and transmission problems. Mr.[redacted] was asked to talk with our manager [redacted] in the office for a few moments. Mr.[redacted] had to come out of the office and tell his partner to be quiet multiple [redacted]es since he stood in the lobby ranting and raving about what we did to his friends vehicle. Mr.[redacted] himself finally asked Mr.[redacted] to wait outside and stop!!! While walking outside Mr.[redacted] stopped a customer just arriving for service and began to bad mouth us. [redacted] saw him talking and ranting and walked outside with Mr.[redacted] to Mr.[redacted] and asked them to leave the premises. While this was happening I called [redacted] Hyundai to check on the diagnostic of Mr.[redacted]s Vehicle. [redacted], the [redacted] service advisor stated their technician was just finished the diagnostic and asked me to hold while he typed everything up. After a 10 minute hold he returned and stated Mr.[redacted]'s Transmission had failed, which is unfortunately a common occurrence. The verba[redacted] technician findings follow: "THE TECHNICIAN WAS ABLE TO VERIFY CONCERN, FIRST THE TECHNICIAN INSPECTED TRANSMISSION FLUID LEVEL AND CONDITION, FLUID LEVEL FULL AND TRANSMISSION FLUID IS IN GOOD CONDITION. THE TECHNICIAN THEN SEARCHED FOR ANY POSSIBLE TROUBLE CODES, NO CODES STORED. NO SIGNS OF ABNORMAL WEAR OR DAMAGE SUSTAINED TO TRANSMISSION OR VEHICLE UPON EXTERIOR INSPECTION DUE TO CONDITION AND OPERATION OF VEHICLE THE TECHNICIAN RECOMMENDS REPLACING THE TRANSMISSION ASSEMBLY. CONCERN IS CAUSED BY AN INTERNAL FAILURE." After receiving the write up from the dealership I attempted to contact Mr.[redacted]. First two [redacted]es about a 1/2 hour apart went to his voicemail. I called and asked [redacted] at [redacted] to contact Mr.[redacted] as well. After closing our shop, I made one last call to Mr.[redacted] and he answered. I asked if [redacted] had contacted him. I stated that I had the details and the es[redacted]ate. He stated he did not want to talk to me and requested to talk with [redacted] was gone for the day. I told him I will have [redacted] call him. Although this is an unfortunate situation we here at Lewes Meineke are in no way at fault or responsible for any work necessary on Mr.[redacted]s 2007 Hyundai Santa Fe. Mr.[redacted] and Mr.[redacted] were out of line with their actions and accusations against us. We are seeking compensation of $157 for the work authorized and completed at our facility, $150 for the tow to [redacted] and $115.44 for the inspection completed at [redacted]. However the [redacted] bill is Mr. [redacted]s responsibility direct with [redacted]. Because his vehicle is there under his name NOT Lewes Meineke. Please find the attached Pdf file of the documentation. pg.1 original es[redacted]ate, pg.2 es[redacted]ate total work performed, pg.3 list of recommendations, pg.4 total on recommendations, pg 5 tow invoice, pg 6 [redacted] es[redacted]ate. Thank you, Sincerely,[redacted]

I was told need thousands of dollars in work but was not provided a written estimate which seems pretty shady like they want work I don't needI went to meinekee car car in [redacted] mass. They had an advertised special of oil change, suspension inspection included as well as a free brake inspection. I never received a brake inspection, I was told I need 1000s of dollars of work but was not provided any estimate what so ever. most parts I was told I needed werent even nesacary. I feel this [redacted] is shady because all repair shops provide written estimates to compare work and prices with other places but not at meinkee. When I said I would get a friend to do the work cheaper [redacted] and the mechanic copped an attitude and said great we did that for free. If they don't want to adhere to corporate policies they shouldn't be franchise for that company. The fact I was not given a written estimate shows they are trying to either hide the fact I don't really need what they stated and I believe they work on commission.Desired SettlementI want a full suspension and brake inspection for free and I want a written estimate so I can go to another autgo repair facilty and verify they are stating the truth when it comes to what work needs to be done. I also want them to pay for an additional suspension and brake inspection at a different company so I can verify they are telling the truth or I can prove they are lying and will be able to file a complaint with the[redacted]Business Response We are going on our 27th year in business here and service over 100 customers a week.Mr [redacted] did come in for a basic oil change and asked for us to check a noise under his vehicle. When my tech brought him out into the shop to show him what he had found so far and my tech started to explain and show Mr [redacted] , he stopped my tech and told him that he didn't care and just wanted a list so that his friend could fix it because we would RIP HIM OFF for thousands of dollars here. At that point my tech came and got me. I asked Mr [redacted] that if he felt that we are going to RIP HIM OFF , why did he come here in the first place. He said his friend needed a list, so at this point I told him that he should take his vehicle to his friend or who ever is going to fix it because I no longer can be of service to him.Sincerely,