Meineke Car Care Center

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]
I never left any message. I paid by credit card.
My address is:
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Complaint: [redacted]
I am rejecting this response because:
1. My vehicle still isn't repaired. If my vehicle had been
repaired properly there wouldn't have been an issue.  This has been going
on for over 2 months.  I paid for the repairs & each time it went back
to the shop because it wasn't fixed.  I still do not have a fixed vehicle.
 1a. The repair they didn't charge me for concerning
the key stuck in the ignition was to break the piece around the ignition that
locks it in place.  I think they need to repair that since I was told they
would.
2.  In May 2015 I had talked to [redacted] about the
car & he stated it might be best & less expensive to just replace the
engine. He said it would be about $1800.00.  I didn't have that much money
so I had to wait.
3.  My vehicle was towed into Meineke on 7/21/15
(attachment from AAA) because it was overheating.  I had already had
the radiator & water pump replaced which didn't solve the
problem.  I told them since it had been sitting for over a year the
battery was dead & would need replaced.  I also explained to them that
the key was stuck in the ignition & wouldn't come out.  They said they
could get it out without a problem. I didn’t realize that meant breaking the
security locking device around the key.
4. I was contacted the following day by [redacted] who
stated the thermostat was the issue causing it to overheat.  He
stated that the alternator was bad & needed replaced.  He said it also
needed spark plugs & brakes.  I told him the brakes had been done just
before the overheating issue in 2/2014.  He said they would try to clean
them & see if that helped.  Since the cost was going to be about the
same as replacing the engine I told him to do the work. (see attachment invoice
for 1st repair).
5.  When I picked up the car the AC wasn't working
so they took it back into the shop to check it.  I was then told that the
AC condenser had a hole in it.  I told them the AC was working when I
parked it in 2/2014.  The cost to repair would be 650.01.  [redacted]
asked if I wanted to apply for Meineke credit & I told him no. 
(According to [redacted]'s response letter, he said I was denied Meineke
credit.  If I did not apply how could I be denied. He said they could do
an in house finance if I could do $100.00 down. I voiced my concern that the AC
had been working when the vehicle had been parked.  I said I would have to
come back another time for that.
6. On the way home the battery light came on & I called
[redacted].  He said to bring it back & they would look at it.  
The following Tuesday I was taking the car back to them when it just died in
the street. They had the car towed to the shop.
7.  I was told the battery shorted out because the
technician didn't install the alternator correctly & had left something
touching the frame of the car, they had fixed it & had replaced the AC
condenser at a cost of $650.01.
8. Paid the $100.01 that was agreed upon & left with my
car. It seemed the AC wasn't working properly.  About a mile from the
shop the car overheated & started losing power. I turned around & took
it back to the shop.
9.  I called them to find out what was causing the
issue.  I was told that the technician didn't install the condenser
correctly which caused the ac not to work & the car to overheat. Apparently
[redacted] replace the fan.  He said it was
weak & not strong enough to cool the engine.
10. Picked up the car & headed home, about 4 miles from
the shop the temperature gauge started going up.  When in slow traffic the
temperature gauge was in the hot zone.  I called them & was told to
bring it back again. On the way to take it back I got approximately 2 miles
from my house when it overheated again.  I had to stop & let it cool
off before I could even get it back home.
11. The following day I went by the shop to tell them I
wanted my money back so I could get it fixed somewhere else.  [redacted]
talked me into letting them have 1 more chance to repair.  He stated that
[redacted] usually nickel & dimes repairs rather than fixing it right.  I
told him that after all that had happened I didn't trust them & would
rather just take it somewhere else.  He said if I would give him one more
chance he would guarantee to fix it even if it meant replacing everything under
the hood.  He said if he had to he would have it taken to the dealer to
find out exactly what the problem was.  I told him he had till that Friday
to get it done.
12. I didn't hear from anyone Friday, Saturday or
Monday.  When I got off work on Monday I went by the shop.  [redacted]
acted like everything was just fine.  I told him I was very upset because
this was unacceptable.  He acted like it was all normal & said they
had ordered new heads for the car since they were warped.  I told him that
the tow truck driver that he had me call had said that it was probably the
heater core.  I had asked them several times to check it.  [redacted]
told me the heater core wasn't part of the cooling system & he wouldn't
check it. I found the following on the internet because I knew the heater core
is part of the cooling system & can cause a vehicle to overheat. (I do not
know the tow truck driver since it was someone he had me call).
Five
Signs That Your Car Has a Bad Heater Core
wrenchwench.hubpages.com Apr 23, 2015 - What Is a Heater
Core? It's part of the car's cooling system.
It looks exactly like the mini-me version of your radiator.
In addition to all of these issues, I was told the car had
been driven for hours & many miles & it didn't overheat on them. 
I had checked the mileage when I took it home the first time & the mileage
had only gone up by the amount of miles I was able to drive it.  On one
occasion when I went by the shop to check on the car it was sitting in the shop
running.
This all boils down to I paid to have my vehicle repaired
& it hasn’t been done yet. It has been over two months for a job that was guaranteed
to be completed within 2 to 3 days.  I
think the balance of $500.00 should be forgiven & my car fixed &
returned to me.  If they can’t repair it
right then I would like my money back so I can get it fixed.
The unprofessional behavior & work ethic at this shop is
appalling. I have been lied to, suckered into spending money that I don’t think
was necessary called ignorant ???? & told to get out of his store.  How am I supposed to deal with a shop that is
holding my car hostage when the problem is my car hasn’t been repaired or
returned to me.  customer service hasn't done anything to assist with this issue.  They gave me a name of the 'general manager' who didn't do anything to date. I believe I have been damaged by this & my requests are reasonable.
Regards,
[redacted]

November 30, 2017  Dear Ms. [redacted]:  I have received a copy of your complaint to the Revdex.com regarding Mathmania.  I’m so sorry to learn of your loss, and I apologize for any misunderstanding that has occurred.  Our records indicate that the order for Mathmania was...

processed as the result of a telemarketing phone call in September 2017.  I listened to the phone call and verified that the offer for the Mathmania book club was agreed to by Mrs. [redacted].  Two shipments of Mathmania books were sent per the terms of the offer, one on September 21 and the other on October 13.  A payment in the amount of $9.93 for the introductory shipment was received on October 27, along with a cancellation request for any future shipments.  The account was cancelled at that time.  However, it appears that the postal service returned a shipment to us to indicate a problem with delivery, so the package of Mathmania books was reshipped on November 6.  I verified that the charge was removed from the account for that shipment on November 27.  No new shipments have been mailed since the account was cancelled.    Per your request, I have also removed the name and address information from our promotional lists.  Please allow 30 days for the removal to be complete.  It is clear from the information sent to the Revdex.com that it was never the intention to order this club membership, so I processed a refund check in the amount of $9.93 for the introductory shipment.  The refund check should arrive within two to three weeks of the date of this letter.  Please keep any shipments received with my compliments.  The account is closed with a zero ($0.00) balance.   Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at 1-888-372-6433, Monday through Friday, 8:00 AM to 4:30 PM, EST.  Thank you, Jeff C[redacted] Director, Customer Contact Centers Account # 415943125 JC/klj

Dear Mr. [redacted]:   I have received a copy of your complaint to the Revdex.com regarding your account.  I’m am deeply sorry for any inconvenience or frustration you have experienced regarding your High Five account.   Our records show that your original order was placed...

on July 12, 2016. The offer was for 3 free issues and then a one-year renewal of the subscription for $29.64. It is clear from the information you sent to the Revdex.com that you never intended to order the additional year of High Five.  I have verified that your account has been cancelled and all charges removed. The closing balance is zero ($0.00).  Please feel free to keep any issues you have received with my compliments.  Please disregard any notices or mailings that may have been printed prior to the date the account was cancelled.    Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, [redacted] Director, Customer Contact Centers Account [redacted] JC/mlc

I have received a copy of your complaint to the Revdex.com regarding your account.  I am sorry for any misunderstanding that has occurred regarding Puzzle Buzz.   Our records show that your account was cancelled on December 2, 2016. I am sorry that the remaining charges were...

not removed from your account at that time.   I have removed all charges, effective December 13, 2016.  Please feel free to keep any shipments received with my compliments.  Please disregard any notices that may have been printed prior to the date the account was cancelled.    Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers   Account # [redacted]   JC/mlc

DO NOT deal with this compan.,I was charged 517 dollars for 2 $30.00 tickets.BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Good Afternoon,We need a little additional time we are reviewing this complaint and preparing out response. Can you please extend us until next Friday so that we may have everything prepared for you? Thank you [redacted]

TIME \@ "MMMM d, yyyy" June 2, 2015
Dear
Ms. [redacted]:
I
have received a copy of your complaint to the Revdex.com regarding...

the
invoice you received for Hidden Pictures book club shipments.  I’m sorry for any misunderstanding that has
occurred. 
The
invoices for the gift subscription for High Five magazine for [redacted] and [redacted] are
sent to Mr. [redacted].  You are not
listed as the purchaser on this account, and you should not be receiving any
invoices related to it. 
The
account for which you are receiving invoices is a separate account for the Hidden
Pictures Eagle Eye book club.  The order
form for this was included with one of the magazines, but was addressed to the
parents.  This form was filled out and
returned to us through the mail.  We processed the order
on February 17, 2015.  Since it was not
realized that you hadn’t authorized the order, the first 2 shipments were
mailed according to the offer details included with the order form.
We
realize that misunderstandings can occur, so it is our practice to cancel the membership
and remove any charges if we learn that this has happened with an account.  There is also a 100% satisfaction guarantee
on all Highlights products.  When we are
made aware of a problem or concern, we do our best to resolve it as quickly as
possible.  Additionally, while Highlights
contracts with agencies to collect on accounts that are past due, your credit
rating will not be impacted.
Since
you paid for the account online yesterday, the credit card charges are
currently pending on the account.  As
soon as the charge completes processing, I will be able to go back into the
account and process a refund for the full amount.  The refund should appear on your credit card
statement within 3-5 business days after that. 
Please disregard any invoices that may have already been sent prior to
your cancellation and payment.  If either
of the shipments that were sent arrive, please keep them with our
compliments. 
Once
again, I sincerely apologize for any inconvenience you may have
experienced.  Should you have any further
questions or concerns, please feel free to contact me at 1-888-372-[redacted], Monday
through Friday, 8:00 AM to 4:30 PM, EST.
Thank
you,

I have received a copy of your complaint to the Revdex.com.  I am sorry for any misunderstanding that has occurred regarding your Highlights magazine subscription.  Customer service is of the utmost importance to us, and it is our goal to provide the best products and service...

to our customers.   I checked your account and verified that your subscription was ordered through an “early bird” savings subscription order form.  The promotional information included with the order form would have indicated that the subscription would begin mailing in December, along with the bonus 2018 Hidden Pictures Calendar and Hidden Pictures Fun booklet.  I apologize for the confusion.  In the case that a subscriber prefers to begin their subscription immediately, we are always happy to accommodate them.  Since it was clear from your message to the Revdex.com that you did not intend to order as a holiday gift, I have adjusted your subscription to begin immediately.  The first issue should arrive to the recipient within 5-7 business days.  Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.  Thank you, Jeff C

I have
received a copy of your complaint to the Revdex.com regarding your
account.  I am sorry that you continue to
receive emails. 
It
appears that we may have had several email addresses on record for you[redacted]@yahoo.com,
[redacted]@jandjrefuse.com, and...

[redacted]@kimblecompanies.com.  I sincerely apologize if each of the email
addresses was not opted out at the time of your request.  A global opt-out has been processed so you
may not expect to receive any additional emails from us.
Again, I sincerely apologize for any inconvenience you may have
experienced.  Should
you have any further questions or concerns, please feel free to contact me at
###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.
 
Thank
you,
[redacted]
Director,
Customer Contact Centers

Initial Business Response /* (1000, 12, 2016/02/12) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@aol.com
Dear Revdex.com
[redacted] did tell [redacted] $10 pending that this task would take five minutes or so. When someone calls wanting their window...

rolled up, you are really not sure what to expect until you see the vehicle application.

In this situation rolling the window up was more involved. While the mechanic was trying to diagnose the problem with the switch or motor [redacted] said he needed the vehicle to go pick up his girlfriend. He told [redacted] to get the door panel and other parts back together as quickly as possible so he could leave and that he would be back. The mechanic quickly made it possible for the vehicle to leave with the intention of completing the diagnosis and repair later in the day. The window was down further than before.
During the time we had the vehicle [redacted] had ordered a motor and switch in anticipation that we would need one or both to repair this window problem correctly. These parts arrived after the customer left. [redacted] sent the parts back with the driver to account for them. These parts would be reordered if needed.
Later that day a women called screaming profanities into the phone. [redacted] could not make out much of what she was screaming about. He told her she need to stop screaming and explain, she did not, so he hung up the phone. Minutes later, at a high rate of speed, the customer and the woman drove into the store parking lot, almost hitting me while I was shoveling rock into the flower bed, and parked illegally in the handicap spot.
Then this woman stormed into the store and commenced to cause a scene in front of other customers and their kids. Again screaming and cursing at [redacted]. She was demanding that [redacted] was going to put her window up for free. [redacted] said that this is not going to happen and that the best he could do is give her a price on the motor and the switch combined since he didn't get time allowed to diagnosis which part was defective or inoperative. [redacted] was not going to take this door all back apart to knowingly, incorrectly repair this window problem for free. [redacted] told her that he would have to charge an hour labor to do this. This woman did not like this and continued screaming. [redacted] and other customers simply had enough and he told them to leave.
[redacted] was never charged for anything since the mechanic did not get time to properly diagnose the problem with the window. Had he brought the vehicle back and allowed time to properly diagnose the problem and allowed for [redacted] to give him an estimate for the needed repairs, this situation would have played out differently. The mechanic could have put the window up and reinstalled the door panel correctly had he chose not to do the repairs. Coming in yelling, screaming, demanding and cursing will not get you anywhere. We are a National Franchise in a civilized nation. Our staff has policies and procedures they have to follow when diagnosing, estimating, and repairing vehicles or they will not work there. We are not here as a community service or to work for free or "eat any bucks."
[redacted] paid Meineke nothing. He had to pay someone to patch this problem and put his window up. We could have "fixed" the problem correctly had time and money allowed. [redacted] will not be getting any money from Meineke.

July 18, 2017   Dear Ms[redacted]   I have received a copy of your complaint to the Revdex.com.  I am sorry for any misunderstanding that has occurred regarding your Puzzle Buzz account. I checked your account and verified that any future shipments of Puzzle Buzz were...

cancelled online on May 15, 2017.  However, the second shipment of Puzzle Buzz books was pulled to be shipped on May 12 and was pending at the time of the cancellation.  The cancellation applied to future shipments, but not to the books that were being prepared for shipping at the time of the cancellation.  The shipment remained pending for some time because we were unable to obtain authorization for your credit card.  When our last attempt to charge your card was unsuccessful, the final shipment was sent with an invoice attached.  Since you did not wish to receive the final shipment, I have removed the charge of $21.83 from the account.  The account is closed with a zero ($0.00) balance, effective July 18.  When the shipment arrives, please feel free to keep the Puzzle Buzz books with our compliments.  Nothing further will be shipped. Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at [redacted], Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers   Account # [redacted]

January 6, 2017   Dear Ms. [redacted]:   I have received a copy of your complaint to the Revdex.com regarding your account.  I am sorry for any misunderstanding that has occurred regarding your Puzzle Buzz account.   Our records show that your account was cancelled on...

December 29, 2016. Because the final shipment was sent on December 14, we were unable to stop that charge from being applied to your credit card.    I have refunded the charge of $17.89 to your credit card, effective December 13, 2016. Please allow 3-5 business days for this to appear on your card. I am sorry that this refund was not issued previously. Please feel free to keep any shipments received with my compliments.    Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers

Dear Ms. [redacted]:   I have received a copy of your complaint to the Revdex.com regarding your account.  I’m sorry for any misunderstanding regarding Top Secret Adventures. The Top Secret Adventures promotional materials included with the response form indicated that an...

introductory shipment would be sent that included a free Top Secret Adventures kit. You would only pay the shipping cost.  If you chose to continue in the club, you would receive a new kit every three weeks at $13.95, plus shipping and handling.  If you chose not to continue with the membership, you could let us know and we would cancel the account and stop any future shipments.  The free kit would be yours to keep. We did not realize it was not your intention to continue in the Top Secret Adventures club.  After the introductory shipments were sent, we continued sending shipments in good faith in accordance with the details of the promotion.  I have verified that your account was cancelled on January 7, 2017 and that all charges have been removed from the account.  The closing balance is zero ($0.00).  Please disregard any billing notifications and please keep any shipments received with my compliments.    Highlights contracts with agencies to collect on accounts that are past due.  However, your credit rating will not be impacted   Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers

I wanted to buy tickets to a particular event in my area. I simply [redacted] the event and this company's website appeared first. I figured they were affiliated with the event somehow and I didn't think to check other websites. Anyway, I went through the process of purchasing... I was given a total, and I paid it. Never once, was the total given to me in Canadian dollars. Instead it was given in US dollars. Soon after, I received a notice from my credit card that I was charged much more than what I was expecting. I emailed this company to complain about the price, and they told me that I clicked the "I accept terms" button so there is nothing they can do. I first asked for a return, but they refused. I then checked [redacted] and found out that these same tickets are listed at $200 less than what I paid. I almost died. How can a legitimate company feel good about overcharging like this? I talked to them again, this time asking to get credited the difference as I still want to go to the event. They refused again. I want to warn others to avoid buying from this company as they have no morals and do not feel at all bad about ridiculously over charging. If they gave me my money back, I would have considered using them again.. I obviously won't now.

We are sorry that this customer does not feel we treated him well.  We will certainly refund his money, and offer him an additional $250 to cover additional costs of a rental car caused by the delay.The problem stems from his car not taking the transmission slated for his car.  He did not...

like our price, which is his right, and we should have ended the relationship at that point. We cannot always get parts at prices that are competitive. We don't like using outside parts because we cannot warranty their quality and have no relationship with those entities to cause them to give us good parts.  By not supplying parts we cannot provide the customer with a warranty, and that is one of the reasons you go to a repair shop and don't do it yourself. Indeed, this customer chose to go with his own parts, and he cannot say that he was able to provide the proper parts, as his supplier had difficulty obtaining the correct parts and in the end could not.There was delay.  Jan feels terrible that she was unable to act quicker. It is nothing personal or discriminatory.  To assume that it was personal is unfortunate. We are sorry that he feels it was. There were communication problems caused by language, but that is no excuse.  But the customer must remember that his supplier in the end could not even supply the parts necessary to repair the car. They caused a substantial part of the delay in this case. It is not easy finding parts for cars that don't take the usual parts. The customer in the end became frustrated and impatient and could not wait for the parts to be return shipped. The parts were not shipped to us in proper boxes and we are not a shipping company and we had to obtain packaging material. Our manager was out the day he decided to have it shipped, and we could not ship on Saturday.  Only he could ship them as no one else was familiar with the parts.  The parts would have gone out on Monday. The supplier called and was very understanding.Our manager Thomas, was also disappointed that he could not complete the repair. It was not for lack of trying. He spent far more time on this car than what was billed. They tried to do the right thing but failed.We tried to accommodate the customer and we failed, and we apologize. In hindsight we should not have accepted this repair because we are not set up to handle outside parts.

Initial Business Response /* (1000, 5, 2016/02/01) */
We replaced the throttle body, pedal and computer. Later we were contacted about problems with the repair and got the vehicle back. We replaced the computer again at no additional fee.
We never replaced any wiring, just the throttle body,...

pedal and computer. We have done the repairs needed and will not provide a refund.

[redacted] requested thermostat and fan assembly. We did not do a diagnosis. We told her we needed to do that. She said she didn’t have the money to do that. After we worked on the vehicle she came back and complained and I did a free coolant test and the intake gasket was leaking. I asked if she had been...

driving on it hot and she said yes for weeks. I told her at this point she needed a new engine because there was internal damage to it. She didn’t want to do that. She called back and wanted us to repair the intake gasket. I told her I could not repair it and I could not replace another part because she drove it till it shut off. I did not want to do anything further unless she wanted to replace the engine.

To Whom It May Concern:After a thorough investigation into the...

concerns of Mr. and Mrs. [redacted] it has been discovered that our repairs were proper and correct. We made contact with the shop that the customer took his vehicle to after our repairs. That shop not only misdiagnosed the problem but proceeded to charge for the repairs that were not needed.We have received statements and an affidavit to this conclusion. We have notified the customer and consider the matter to be resolved. If you are in need of anything further please do not hesitate to contact me at [redacted]. Sincerely,[redacted] President

We refunded the money to the customer and he traded his vehicle in at local car dealer. We consider this resolved.