Meineke Car Care Center

December 12, Dear [redacted] ***: I have received a copy of your complaint to the Revdex.com regarding your account I’m sorry for any misunderstanding regarding Hidden Pictures Eagle Eye book club Our records indicate that we received an order by mail requesting Hidden Pictures Eagle EyeThe promotional material included with the order form indicated that you would receive an introductory shipment of Hidden Pictures Club, for which you would be charged $6.95, plus a nominal shipping and handling charge It then stated that you were free to cancel and return one of the books with no further obligation Or, if you chose to continue in the club, you would receive new Hidden Pictures Club books every three weeks at $13.90, plus shipping and handling It is clear from the information you sent to the Revdex.com that you never intended to order this club membershipI have cancelled your account and removed all charges, effective December 12, The closing balance is zero ($0.00)Please feel free to keep any shipments you have received with my complimentsPlease disregard any notices or mailings that may have been printed prior to the date the account was cancelled Highlights contracts with agencies to collect on accounts that are past due However, your credit rating will not be impactedOnce again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C [redacted] Director, Customer Contact Centers Account # [redacted] JC/klj

Wow [redacted] is not the owner of the vehicleHe was the consumer that brought the vehicle in and we did have difficulties removing the oil drain plug [redacted] was informed throughout the whole process of the difficulties we were having to get the plug removed [redacted] never said stopHe realized no mater what the drain plug would need to be removed by someone and he was already at our shopHe was told by the writer of this ( [redacted] ) that we could remove the plug no matter the extent...That included removing the oil pan which he was advisedDuring our final attempt to remove the plug the drain pan crackedDuring my years in the auto repair business I have only known this to occur when the drain plug has been put in with an air tool from a previous oil changeImmediately following the damage to the oil pan the customer was informed we would not release the vehicle until either it was repaired or he have it taken to the previous shop the oil was changedHe stated the oil had been changed at another Meineke shop in [redacted] , which later turned out to be inaccurate informationThe oil was changed at a location in [redacted] called [redacted] where they purchased the vehicleI had contacted the owner at [redacted] and advised him about the situationI told the owner of [redacted] and also the owner of the vehicle, and [redacted] that I would help them by giving a break on the labor for the oil pan to be replacedThe specific requirements to remove this oil pan is to remove the entire engineI was willing to give $off the cost of this repair and not mark up the oil pan but find a used one online that I would warrantyThe customer had spoken to the owner at [redacted] who insisted he get the vehicle from our shop and back in his possessionI pleaded with the customer not to do this because I felt he wasn't trying to help but to cover up a mistake made by his company that had done the last oil change and left the reminder sticker ion the inside of the windshield having everyone think the oil was changed in [redacted] The customer declined my offer to help her and had a tow truck take the vehicle from our faculty approximately months agoI find it disheartening that [redacted] has not kept their promise and replaced the oil pan and our shop is being attacked for the customer still being without a vehicleWe would of had the vehicle repaired months ago and the original quote for the record was not $- I feel the customers frustrations and is looking for someone to do the repair at no charge which at this point we would like to resolve this matter with the complaint regards to [redacted] and not our shopPlease do note the actual customer - not [redacted] was very thankful in the beginning of all this when she met me to pick up the vehicle with the tow truckWe are sorry this happened at our shop and tried to be as helpful to the customer as possibleIt should be very obvious that if we didn't do the previous oil change that all we tried to do is remove the plug which had to of been inserted to hard or cross threaded by [redacted] ***

To Whom it may Concern:On April 21, Mr[redacted] arrived at our facility requesting an oil change, he stated his vehicle was hesitating and asked us to check and advise on the problemHe left his vehicle with us and our technician performed his oil change with the following recommendations: new wiper blades since front blades streaked and rear blade was torn, new tires since tires were at wear indicators and dry rotted, new air filter since air filter was dirty, and replacement of spark plugs and a fuel injection cleaning service which are scheduled maintenance recommended at 90-100k miThe vehicle had 93715miNo direct problem relating to the hesitation could be found during our oil changeAfter completing the basic oil change the technician pulled the vehicle out of the bay and parked it in lotIt seemed to work correctlyOur service adviser [redacted] called Mr[redacted] with our recommendationsThe total for all recommended work was $Mr[redacted] declined all work except wiper blades, air filter, and fuel injection cleaningWith Mr.***s approval a technician pulled his vehicle to the rear of our shop, He replaced the wipers and air filter and performed the fuel injection cleaningAll repairs were completed with no problems or mishapsFull video surveillance is available upon requestIncluding the ***e the vehicle was in our parking lot and driven the short distance insideWhen the the tech shut the hood and attempted to pull the vehicle out of the bay to the front for customer, the vehicle would not shift into driveThe indicator showed drive but the vehicle would not accelerate or move forwardThe technician hooked up our diagtool Snap On Verus scan tool the the vehicleIt communicated with no errors or malfunction codesMr[redacted] was at our facility waiting at this ***e and I talked with him in the lobby and offered him a ride home while we diagnosed the problem further with his vehicleWe offered Mr [redacted] a ride and when our manager [redacted] pulled up to the front to give Mr[redacted] a ride he was on his cell phone and stated he would have a friend pick him up insteadAfter researching Alldata and Direct Hit (programs used as diagnostic tools in automotive industry) and finding numerous reports of transmission failures being very common on this particular vehicle we decided the best plan of action to take for Mr [redacted] and for Lewes Meineke would be to tow Mr.***s vehicle to a Hyundai dealershipWhere they would not only be more familiar with common symptoms displayed upon transmission failure, and would be able do the repairs and work under a warranty program if Mr[redacted] had the coverageThey would be able to tell us both Lewes Meineke and Mr [redacted] if We had done anything to damage the vehicle or was it a coincidence or even something elseWe attempted to call Mr[redacted] ***es, All are documentedThe last try documented at 3:44, each ***e the calls were directed to voice mailWe had called Mag Towing for a tow truck at 3:and they arrived at about 4:While the tow truck was attempting to load the vehicle, I called Mr[redacted] one more ***e myself and I reached him, He answeredI explained the problem his vehicle was experiencing would need to be diagnosed at a dealership and that we had arranged for the towHe asked me what dealership we were towing to, I answered [redacted] HyundaiHe asked me where [redacted] was and I answered Salisbury MDI expressed my apologies that he was in the unfortunate situation that is was and explained we would be happy to take care of any bills incurred if the dealer found the vehicles problem to be caused by any mistakes on our partI even offered to pay for a rental if it was our faultWe talked about the possibility of his car insurance offering rental coverage for this type of situation and he told me he would look into itThat was the last ***e I talked to Mr[redacted] on 4/21/The vehicle was towed and arrived at [redacted] Hyundai late that afternoonOn 4/22/before hearing from [redacted] Mr[redacted] arrived at Lewes Meineke with a Mr[redacted] a former customer of ours as wellWith a lobby full of happy customers having their vehicles serviced, they both caused quite a scene with their accusations and yellingMr [redacted] stood at the counter and very loudly announced that he had a anxiety/panic attack last night and he couldn't do anything because we messed up his vehicle and towed his vehicle and didn't tell him where it wasThe words used were harsh and negative and Mr [redacted] was hyping up every thing [redacted] said [redacted] was not here before this with Mr***Mr [redacted] had reported the vehicle stolen to police that morningAnd his insurance companyAt least that is what the insurance company told usI reminded Mr [redacted] about our phone call we had while the tow truck was here loading his vehicle to be taken to MDAt any ***e during that call [redacted] could have requested us to not tow the vehicleWe were simply trying to expedite a solution as quickly as possible for Mr***I calmly explained that the dealer had not been in touch with us on the findings at that ***e but that our own research had found numerous complaints on transmission failuresI had printed 5pages of service bulletins from alldata many more can be found on a google search, to show the customer how common the problems were with his vehicle and transmission problemsMr[redacted] was asked to talk with our manager [redacted] in the office for a few momentsMr[redacted] had to come out of the office and tell his partner to be quiet multiple ***es since he stood in the lobby ranting and raving about what we did to his friends vehicleMr[redacted] himself finally asked Mr[redacted] to wait outside and stop!!! While walking outside Mr[redacted] stopped a customer just arriving for service and began to bad mouth us [redacted] saw him talking and ranting and walked outside with Mr[redacted] to Mr[redacted] and asked them to leave the premisesWhile this was happening I called [redacted] Hyundai to check on the diagnostic of Mr.***s Vehicle [redacted] , the [redacted] service advisor stated their technician was just finished the diagnostic and asked me to hold while he typed everything upAfter a minute hold he returned and stated Mr.***'s Transmission had failed, which is unfortunately a common occurrenceThe verba [redacted] technician findings follow: "THE TECHNICIAN WAS ABLE TO VERIFY CONCERN, FIRST THE TECHNICIAN INSPECTED TRANSMISSION FLUID LEVEL AND CONDITION, FLUID LEVEL FULL AND TRANSMISSION FLUID IS IN GOOD CONDITIONTHE TECHNICIAN THEN SEARCHED FOR ANY POSSIBLE TROUBLE CODES, NO CODES STOREDNO SIGNS OF ABWEAR OR DAMAGE SUSTAINED TO TRANSMISSION OR VEHICLE UPON EXTERIOR INSPECTION DUE TO CONDITION AND OPERATION OF VEHICLE THE TECHNICIAN RECOMMENDS REPLACING THE TRANSMISSION ASSEMBLYCONCERN IS CAUSED BY AN INTERNAL FAILURE." After receiving the write up from the dealership I attempted to contact Mr.***First two ***es about a 1/hour apart went to his voicemailI called and asked [redacted] at [redacted] to contact Mr[redacted] as wellAfter closing our shop, I made one last call to Mr[redacted] and he answeredI asked if [redacted] had contacted himI stated that I had the details and the es***ateHe stated he did not want to talk to me and requested to talk with [redacted] *** [redacted] was gone for the dayI told him I will have [redacted] call himAlthough this is an unfortunate situation we here at Lewes Meineke are in no way at fault or responsible for any work necessary on Mr.***s Hyundai Santa FeMr[redacted] and Mr[redacted] were out of line with their actions and accusations against usWe are seeking compensation of $for the work authorized and completed at our facility, $for the tow to [redacted] and $for the inspection completed at [redacted] However the [redacted] bill is Mr***s responsibility direct with [redacted] Because his vehicle is there under his name NOT Lewes MeinekePlease find the attached Pdf file of the documentationpgoriginal es***ate, pges***ate total work performed, pglist of recommendations, pgtotal on recommendations, pg tow invoice, pg [redacted] es***ateThank you, Sincerely, [redacted]

This business buys URLs to try to masquerade as an official ticket seller(e.gI searched 'Durham Bulls Tickets' and clicked on a link that said durhambulls.box-officetickets.com thinking I had linked to their official ticket site.) It presents itself as being highly rated, but I suspect this is only because it regulates who can leave feedback (I was unable to find a link to review them)Most egregiously, it sells tickets well above their face value and adds exorbitant 'fees' on top of that, but one has to read the fine print to realize it! I paid 3x more than I should have!! This site is also associated with tickets-center.comThey are both nefarious companiesDo not give them your business!!

I have received a copy of your complaint to the Revdex.com regarding your accountI’m sorry for any misunderstanding regarding Hidden Pictures Club The Hidden Pictures Club promotional materials included with the response form indicated that an introductory shipment would be sent that included a free Hidden Pictures Club bookA poster and stickers were to be includedThe promotion went on to state that a second book would be included to review on a trial basisIf you chose not to continue with the membership, you could let us know and we would cancel the account and stop any future shipmentsThe free book would be yours to keep We did not realize it was not your intention to continue in the Hidden Pictures ClubAfter the introductory shipments was sent, we continued sending shipments in good faith in accordance with the details of the promotionI have cancelled your account, effective December 15, I have also removed all charges from the accountThe closing balance is zero ($0.00)Please disregard any billing notifications and please keep any shipments received with my compliments Once again, I sincerely apologize for any inconvenience you may have experiencedShould you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you,

I have received a copy of your complaint to the Revdex.com regarding your account I’m sorry for any misunderstanding regarding Puzzle Buzz The Puzzle Buzz promotional materials included with the response form indicated that an introductory shipment would be sent that included a free Puzzle Buzz book A free tote bag and certificate were also to be included The promotion went on to state that a second book would be included to review on a trial basis If you chose not to continue with the membership, you could let us know and we would cancel the account and stop any future shipments The free book and tote bag would be yours to keep We did not realize it was not your intention to continue in the Puzzle Buzz club After the introductory shipments were sent last year, second shipments were sent to each recipient in good faith in accordance with the details of the promotion I have verified that your account was cancelled, effective May 21, I have also removed the remaining charges from the account The closing balance is zero ($0.00) Please disregard any billing notifications and please keep any shipments received with my compliments Once again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at 1-888-372-6433, Monday through Friday, 8:AM to 4:PM, EST Thank you, [redacted] Director, Customer Contact Centers

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meThank you for such a quick response and the explanation of the situation!

I have received a copy of your complaint to the Revdex.com regarding your account I’m sorry for any misunderstanding regarding Hidden Pictures Let’s Play book club The form indicated that you would receive an introductory shipment of Hidden Pictures Club, for which you would be charged $6.95, plus a nominal shipping and handling charge It then stated that you were free to cancel and return one of the books with no further obligation Or, if you chose to continue in the club, you would receive new Hidden Pictures Club books every three weeks at $13.90, plus shipping and handling It is clear from the information you sent to the Revdex.com that you never intended to order this club membership I have cancelled the account and removed all charges, effective August 19, The closing balance is zero ($0.00) Please feel free to keep any shipments you have received with my compliments Please disregard any notices or mailings that may have been printed prior to the date the account was cancelled I have also removed your information from all promotional mailings and emailsPlease allow up to days for all mailings to stopOnce again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C [redacted] Director, Customer Contact Centers

Initial Business Response / [redacted] (1000, 12, 2016/02/12) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @aol.com Dear Revdex.com [redacted] did tell [redacted] $pending that this task would take five minutes or soWhen someone calls wanting their window rolled up, you are really not sure what to expect until you see the vehicle application In this situation rolling the window up was more involvedWhile the mechanic was trying to diagnose the problem with the switch or motor [redacted] said he needed the vehicle to go pick up his girlfriendHe told [redacted] to get the door panel and other parts back together as quickly as possible so he could leave and that he would be backThe mechanic quickly made it possible for the vehicle to leave with the intention of completing the diagnosis and repair later in the dayThe window was down further than before During the time we had the vehicle [redacted] had ordered a motor and switch in anticipation that we would need one or both to repair this window problem correctlyThese parts arrived after the customer left [redacted] sent the parts back with the driver to account for themThese parts would be reordered if needed Later that day a women called screaming profanities into the phone [redacted] could not make out much of what she was screaming aboutHe told her she need to stop screaming and explain, she did not, so he hung up the phoneMinutes later, at a high rate of speed, the customer and the woman drove into the store parking lot, almost hitting me while I was shoveling rock into the flower bed, and parked illegally in the handicap spot Then this woman stormed into the store and commenced to cause a scene in front of other customers and their kidsAgain screaming and cursing at [redacted] She was demanding that [redacted] was going to put her window up for free [redacted] said that this is not going to happen and that the best he could do is give her a price on the motor and the switch combined since he didn't get time allowed to diagnosis which part was defective or inoperative [redacted] was not going to take this door all back apart to knowingly, incorrectly repair this window problem for free [redacted] told her that he would have to charge an hour labor to do thisThis woman did not like this and continued screaming [redacted] and other customers simply had enough and he told them to leave [redacted] was never charged for anything since the mechanic did not get time to properly diagnose the problem with the windowHad he brought the vehicle back and allowed time to properly diagnose the problem and allowed for [redacted] to give him an estimate for the needed repairs, this situation would have played out differentlyThe mechanic could have put the window up and reinstalled the door panel correctly had he chose not to do the repairsComing in yelling, screaming, demanding and cursing will not get you anywhereWe are a National Franchise in a civilized nationOur staff has policies and procedures they have to follow when diagnosing, estimating, and repairing vehicles or they will not work thereWe are not here as a community service or to work for free or "eat any bucks." [redacted] paid Meineke nothingHe had to pay someone to patch this problem and put his window upWe could have "fixed" the problem correctly had time and money allowed [redacted] will not be getting any money from Meineke

I reviewed the response made by the business in reference to complaint [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

I needed my car serviced on a budget, so I called the dealership before I took it in to see how much it would cost The price they quoted me seemed really high, so I called Meineke instead The manager gave me a rough estimate over the phone that was a lot less than the dealership's, so I took it in The repair was pretty quick, and in the end, they charged me even less than the estimate These guys are alright!

Good Afternoon,We need a little additional time we are reviewing this complaint and preparing out responseCan you please extend us until next Friday so that we may have everything prepared for you? Thank you [redacted]

We are sorry that MrA [redacted] does not feel that his car was repairedPerceptions can be confusing, especially if one is misledIn this case the Lexus dealer has misled MrA***There is no such thing as a "reset" switch, on this car or any otherWhy this Lexus person told Mr A [redacted] that one existed I cannot fathom We ordered the part over the internet because it is not readily availableIt is an old car and the parts are no longer madeThe only parts you can get are remanufactured partsThese are broken parts taken out of a car and repaired to factory specificationsFor these type of parts to be available one must return the broken parts, or else pay what is called a "core charge." MrA [redacted] was shown his old part, which looked on the outside as if it were newer, because it is within the door and not exposed to the elementsAt he same time there was a motor in the vehicle, which clearly shows that we had two of them This is not a readily available part and there is no way for us to have two of them without purchasing oneIt was explained to him that he can certainly have the old part, but he would have to pay $more for the repair to cover the core charge for us not returning the old partHe declined this optionHis charge is a serious oneOur mechanic would never jeopardize his own reputation and livelihood for something that could never benefit himIf MrA [redacted] has any evidence that the motor was not replaced besides the speculation of a Lexus person with a vested interest in obtaining MrA***'s business, I welcome it

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] I do not agree with this decision at all!!!! I went to you in oct with the complaints of my car not working properly an that the car was jumping everytime I would accelerate? When I spoke to [redacted] he assured me that my car transmission was perfectly fine an that I did not need to worry an that he would fix the problem? I trusted his word after a week of me driving the car it kept doing the samething I then called [redacted] an told him my concern an he told me to keep an eye on it an to bring it back down when I canI kept driving the car as it was because I was told by [redacted] that my transmission was fine but when I was driving my car with my sister she had told me that something was defintely wrong with the car an it has to be the transmission going on the car!! ? I then brought it back down to meineke in a uproar an told them that my car is not fixed an demanded that they tell me what is wrong with my car an that I am not giving them amother dime of my moneyA few hours later another meineke working called me to tell me that the transmission was slipping on the car? I then freaked out an the employee on the other end apologized an said [redacted] would be willing to fix my transmission for 1600!!!!! Are you kidding me I would never pay that kind of money especially after just paying all that money in oct after him reassuring me that the problem was fixed!!! This place is a joke!!!! ?

Customer came in with problem with car Rebuilt carburetor was recommended, however, customer declined that service Customer, instead, received tune up in which spark plugs and wires were replaced This was despite notifying customer that the problem with his automobile was the carburetor which needed to be replaced Customer agreed to tune up which is what was done Do not know what more can be done to help the customer out Aaron

The free oil change is a $value plus tax and disposal of used oil and filterthe parts and labor are free but the disposal tax and sales taxes are not freeThank You, [redacted] Meineke Car Care Center Greer Sc

Dear Revdex.com representativeThis is a response from Meineke Car Care center in Lynn to complaint number [redacted] .It is very unfortunate to receive mentioned complaint from MS [redacted] She has been a life time customer of ours and her satisfaction has always and will always be our first priorityIn this instance however we are afraid that the issue at hand is unrelated to the services performed on vehicleThe customer has brought that particular vehicle many times and complained about ‘hesitation’ the car was diagnosed numerous times and there was never a diagnostic trouble code indicating a transmission failureOn the customers last visit on October 7th? the car was diagnosed and there was absolutely no transmission failureVehicle only had an ATF leak from inner axle seal passenger which was causing the ATF to be lowLeak was stopped by replacing sealFluid was exchangeA standard procedure in the industry that cannot remotely lead to complicationsit is also fair to mention that total invoice includes chassis labor ( control arm ).We are certain that this response help you judge the situation better and make it clear that we are not responsible for a transmission failure that happened many months later nor was it present at times of repairs.Best regardsManagement at Meineke Car Care Center Lynn?

I have received a copy of your complaint to the Revdex.com I am sorry for any misunderstanding that has occurred regarding your Highlights magazine subscription Customer service is of the utmost importance to us, and it is our goal to provide the best products and service to our customers I checked your account and verified that your subscription was ordered through an “early bird” savings subscription order form The promotional information included with the order form would have indicated that the subscription would begin mailing in December, along with the bonus Hidden Pictures Calendar and Hidden Pictures Fun booklet I apologize for the confusion In the case that a subscriber prefers to begin their subscription immediately, we are always happy to accommodate them Since it was clear from your message to the Revdex.com that you did not intend to order as a holiday gift, I have adjusted your subscription to begin immediately The first issue should arrive to the recipient within 5-business days Once again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C

Dear Ms [redacted] : I have received a copy of your complaint to the Revdex.com regarding your account I am sorry for any misunderstanding that has occurred regarding your Puzzle Buzz account The offer to which you responded indicated that you would receive an introductory shipment of Puzzle Buzz, for which you would be charged a nominal shipping and handling charge of $ It then stated that you were free to cancel and return one of the books with no further obligation Or, if you chose to continue in the club, you would receive new Puzzle Buzz books every three weeks at $16.95, plus shipping and handling and tax It is clear from the information you sent to the Revdex.com that you never intended to order this club membership I have verified that our account has been cancelled and removed the charges for the last two shipments sent to you, effective June 21, The closing balance is zero ($0.00) Please feel free to keep any shipments you have received with my compliments Please disregard any notices or mailings that may have been printed prior to today’s date Once again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C [redacted] Director, Customer Contact Centers Account # [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11190046, and find that this resolution is satisfactory to me I would however like to add few comments on the response that was supplied which is backed up by the provided detailed log of events since the beginning."We are sorry that this customer does not feel we treated him well We will certainly refund his money, and offer him an additional $to cover additional costs of a rental car caused by the delay." - I appreciate itMeineke did not have to offer the extra $250, but it certainly helps since I still have to get the car fixedI am sorry that I am still writing more information on this case even though there seems to be a resolution, but if this information is going to be published online, I believe some clarifications must be made"He did not like our price, which is his right, and we should have ended the relationship at that point"- Absolutely right."Indeed, this customer chose to go with his own parts, and he cannot say that he was able to provide the proper parts, as his supplier had difficulty obtaining the correct parts and in the end could not."-As stated in the first case file, I only ordered parts that were told to me by the mechanic, and Meineke failed provide a quote for the axle shafts which would be the solution to the first problem that was caused by ordering the wrong partI acknowledge and believe that Thomas didn't have any way of knowing if the car had a different type of transmission than he told me to order, so I do not blame him for that."There was delay Jan feels terrible that she was unable to act quickerIt is nothing personal or discriminatory To assume that it was personal is unfortunateWe are sorry that he feels it wasThere were communication problems caused by language, but that is no excuse"-I appreciate this comment and feel sorry that Jan feels terribleBut I believe it became personal towards the end, otherwise Thomas' attitude is inexpiable if they treat every customer like they treated me."But the customer must remember that his supplier in the end could not even supply the parts necessary to repair the carThey caused a substantial part of the delay in this caseIt is not easy finding parts for cars that don't take the usual parts"-Unfortunately this is not correctAs stated in the detailed logs, the substantial amount of delay was caused because of the lack of communicationThere were several instances where I was told that I would be contacted, but was notI usually ended up having to call Meineke at the end of the day for an update when one was promised, which usually caused another day to pass without progressThe supplier had only one mix up that caused a delay, which compared to Meineke's part is not substantialI understand though that finding parts might not be easy for cars that don't take the usual parts."The customer in the end became frustrated and impatient and could not wait for the parts to be return shippedThe parts were not shipped to us in proper boxes and we are not a shipping company and we had to obtain packaging material."-I became frustrated because it had almost been a month and not having a car unfortunately effects one's daily life very much,especially in CaliforniaThere was a lot of misinformation in the process and towards the end I started not believing anything Meineke told meTo be honest, even though I really appreciate that Meineke offered a refund and an extra $for the expenses, I don't know when or if I will be receiving a check, because of the manager Thomas' hostile attitude and them not delivering their previous promises (excalling, giving a quote, shipping).I will however update the case as soon as I get the check in the mail."Our manager Thomas, was also disappointed that he could not complete the repairIt was not for lack of tryingHe spent far more time on this car than what was billedThey tried to do the right thing but failed."- I appreciate that Thomas had tried his bestAlso as stated in the detailed log, I really trusted him when we had our first face to face communication and believed that he wanted to helpBut his attitude changed dramatically towards the end and I was treated really badI never said anything rude to anyone, never said any offensive words, the only thing I was looking for was the service that I was supposed to be getting and I was accused of "making a big scene out of nothing", which was not the case at allI would like to hope that people who read the case will judge the validity of intimidating sentences like "making a big scene out of nothing", "open any case you want" and "I don't want my name and company anything to do with you".I would be more than happy to provide further information if need be Regards, [redacted]