Meineke Car Care Center

There are so many inaccuracies and half truths and falsehoods in this statement, I think it is much more cost effective to pay for the inventory and Technician's time, myself.  Therefore, this person has been left a phone message to call us in order for me to send the check to the...

correct address.  If we don't hear otherwise, I will send the check by the end of the week.

To whom it may concern,  We are not making any assumptions on how Mrs. [redacted] drives her vehicle and we certainly didn't take advantage of an elderly woman.  We simply informed her that her vehicle's braking system was failing (as I previously stated) due to faulty calipers and excessive heat that caused her rotors to warp.  This vehicles braking system was significantly compromised as a result. As far as brake flushes are concerned, this is not about dirt getting into the lines.  Brake fluid brakes down for a variety of reasons and moisture can cause rusting in the lines over time.  Mrs. Lake's vehicle had black dark black brake fluid that had a burnt smell, which indicates that the fluid was bad and in need of replacement.  I should also note that when bleeding brakes, you simply remove enough fluid to get the air out of the lines, whereas a flush removes all the fluid and ensures that the new fluid can adequately do its job when braking.  This old brake fluid would have ultimately damaged the brake lines, master cylinder, etc and the type of vehicle Mr. [redacted] worked on in his 20's is very different from today's vehicles. I am sure Mr. [redacted] was a fine mechanic at one time, but it is our ASE Certified Technicians responsibility to ensure that we fix the vehicle correctly the first time once appropriately diagnosed.   I am also not questioning what his local mechanic found 3 months prior, only stating what the condition of the brakes were when it arrived at my shop.  We do hundreds of brake jobs at our facility and customers leave happy and thankful that we resolved their issue.  We used premium brake pads and premium rotors specific to this vehicle and gave the [redacted] family a lifetime warranty on the brake pads.  As far as prices are concerned, we have always been fair to our customers, and this price was certainly not egregious for the type of parts we used and the vehicle we were working on.  There does not seem to be a complaint on the quality of the work, thus we'd gladly offer the customer $50 off there next visit to our shop as a good gesture, but we remain steadfast that this was the correct way to ensure their vehicle was repaired safely and accurately.  Respectfully,  Ralph [redacted]

On 7/20 we replaced Brake lines and Fuel lines that were leaking. The fuel line repair required the fuel tank to be removed and reinstalled. Not all the brake lines were repaired just 2 sections of line and 2 sections of fuel lines due to extreme rust. Attached are the inspection report and the...

estimate of repair, you can click the blue hyperlink to see the photos that were taken at the time of inspection.

I just called [redacted] with apology. I am mailing him reimbursement check today.This week I am going to have staff meeting to review this complaint and implement corrective action.Regards,[redacted]Owner

September 2, 2015
Dear Ms. [redacted]:
I have received a copy of your complaint to the Revdex.com regarding your account. I am sorry for any confusion regarding the Eagle Eye order that was processed in your name. The account was initiated as the result of an order we received by...

mail.
The form indicated that you would receive an introductory shipment of Eagle Eye, for which you would be charged $5.49, plus a nominal shipping and handling charge. It then stated that you were free to cancel and return one of the books with no further obligation. Or, if you chose to continue in the club, you would receive 2 new Eagle Eye books every four to five weeks at $10.98, plus shipping and handling.
It is clear from the information you sent to the Revdex.com that you never intended to order this club membership, I have verified that your account has been cancelled. I have also removed the charges of $21.37 from the account. The account is now closed and the balance is zero ($0.00).
Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.
Thank you,

Complaint: [redacted]
I am rejecting this response because:They are con artist. I have made sure to let everyone know not to do business with them. Don't they have a "F" rating already. Why is that? Do what you like.
"Do not be deceived for God is not mocked. You reap what you sow Galatians 6:7
You charged $74 in fees for a child event! Shame on you. I never used the tickets. So you basically took my money. The ticket was $25 and you charged $74 dollars. How do you sleep at night. 
Your business will suffer. I hope the federal government shuts you down!!!
Sincerely,
Kimberly [redacted]

August 22, 2017   Dear [redacted]:   I have received a copy of your complaint to the Revdex.com regarding your account.  I am sorry for any misunderstanding that may have occurred.   When magazine subscription orders are processed online, the subscriptions are...

enrolled in the convenience of customer service.  The terms are explained in the offer details on the order page of our website, as well as the initial email you receive confirming your order.  Customers can opt out at any time, and satisfaction is always guaranteed.   I am sorry to learn that you had difficulty reaching us by phone.  I verified that your subscriptions were cancelled, effective August 22, 2017.  You should expect to receive two refunds of $5.74 each for the remaining issues on your current subscriptions.  The refunds should post to your credit card within the next 3-5 business days. The last issue each recipient will receive is the October issue, which has already been prepared for delivery and should arrive in September.  The subscriptions will not be renewed.   Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers   Account [redacted] JC/klj

Mrs. [redacted] was at our shop on 2/17/2016 complaining about noise coming from somewhere in the back. After we inspected her vehicle, we found that the noise was coming from her rear brakes. we wrote her an estimate for 353.77 which she agreed. She came back on 4/2/2016 saying that the noise was still...

there. We verified for her at no charge and then we moved the end plate which was touching the rotor, The noise did go away. On 5/17/2016 she came in and then asked for the invoice for when she came here on 2/17/2016 for the brake service so I gave it to her. After that, she asked for the manager and then I told her that I was the manager and then she became very angry and started yelling and saying she was going to the Revdex.com and channel 7 if I did not get her money back. I asked her then why she wanted her money back and she told me we had never replaced her rotors and she had just returned from the dealership and they told her the rotors were not replaced. I told her that our company would never do that because something like that would make us lose our franchise with Meineke and destroy our reputation since we are a nationwide company. I asked to give me a day or so to sort out this with the owner and give me a chance to prove that I did buy the rotors for her car. I called her the next day and I told her I had the invoice to prove the purchase of the rotors, she was not able to talk and said she would call me back. She came back to the shop the next day and I was not in because it was my day off. My Boss was at the office and showed her the receipt proving that we had purchased the rotors. She kept asking for her money back. We offered to install them again since the products are still under warranty ( lifetime warranty for brake pads and 1 year for the rotors) We also offered her to have them installed at another Meineke and that offer was declined as well. We have also gone beyond these offers which is something we have never done before but offered her money back for the parts only but not the labor once they were installed elsewhere but that we would only have to bring back parts back so we could get our money back from our vendor since we had to pay for them as well. Now the situation with the rotors that [redacted], the owner showed her that we had a Rotor on the floor of our shop to hold the door open and wanted her to see that they rust even when they are not used. He wanted to show her as an example of corrosion on rotors but she is using this saying that we used old rotors in her car which is not true. We are not a retail store so we do not carry brake parts in our store, we purchase them as needed. The second issue was she claimed she was there for 5 hours, she arrived at 10:30 and we closed the invoice at 1:50 pm. Ironically this job took a little longer because we had to wait for her rotors because they were coming from [redacted] in Somerville which is where their regional warehouse is located. If [redacted] in [redacted] does not have the part there they get them from. If you look on the calendar, 2/17/2016 and that is the busiest day of the week for all auto shops and on that day it was not any different than any other Saturday and that is why it took them a while longer to deliver the parts to us since they had many other deliveries prior to ours. This situation is very sad because she has been a good customer for so many years and we cannot comprehend why she thinks that we have not done the work and or installed the parts. Again she has received several offers to solve her issue but she keeps declining them all. Unfortunately, we will not return the money in full. We will nor return the money for the labor because we installed the parts in her estimate and invoice. We offered her to get the parts done elsewhere with the condition she return the parts back to us so we can get our refund from our vendor.

Dear Ms. [redacted], I'm terribly sorry that this has been such an ordeal, I know your time is valuable and I respect the inconvenience you have gone through to get this resolved.  I promise to make this right for you, you have my word.  The check was sent to the address that you registered with the Revdex.com.  I've asked one of my folks to verify that the check is in route to you, if it has not been mailed I've asked that they expedite the check at our expense to get this resolved quickly.  In addition, you'll be receiving a separate letter from me along with a free Hidden Picture book.  It certainly doesn't cover the cost of the inconvenience but I hope it is a step towards validating my sincerity.  Highlights for Children has been in business for over 70 years and while our goal is to help children become their best selves we also want to provide the best customer experience possible for those purchasing our products for children.  I'm sorry we have not provided a great experience for you.   If you have any questions or additional problem please feel free to call me at the phone numbers below. Please accept my deepest apology,  Sincerely,  Jeff CundiffDirector, Customer Contact CentersHighlights for Children614-487-2888 Office614-483-9580 Mobile

August 11, 2015
Dear Ms. [redacted]:
I have received a copy of your complaint to the Revdex.com regarding your account. I am sorry for any confusion regarding your order of the microscope.
I have processed a refund in the amount of $30.65 to cover the cost of your returned...

shipment. As you requested, I have also cancelled the remaining issues of your Highlights for Children magazine subscription. A refund in the amount of $44.62 has been processed. You may expect to receive both refund checks in the mail within 2-4 weeks.
I am very concerned with the condition of the microscope and slides when you received them. I have forwarded the information to the appropriate department for further investigation.
Highlights for Children has always had a 100% satisfaction guarantee on all products. It is important to us that our customers are completely satisfied, so it is our practice to issue a full refund on return products with our apologies. I am very sorry that this was not your experience.
Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.
Thank you,

Dear Ms. [redacted]:   I have received a copy of your complaint to the Revdex.com regarding your account.  I’m sorry for any misunderstanding regarding Hidden Pictures Eagle Eye book club and Hidden Pictures Let’s Play book club.    Our records indicate that we...

received an order by mail for each book club. Each form indicated that you would receive an introductory shipment of the respective Hidden Pictures Club, for which you would be charged just $0.99 nominal shipping and handling charge.  It then stated that you were free to cancel with no further obligation.  Or, if you chose to continue in the club, you would receive 2 new Eagle Eye and 2 new Let’s Play books every three weeks at $13.90, plus shipping and handling per book club.  It is clear from the information you sent to the Revdex.com that you never intended to order this club membership. I have closed your account and removed all outstanding charges, effective March 14, 2017.  Please feel free to keep any shipments received with my compliments.  I have also removed your information from our mailing list. Please disregard any notices or mailings that may have been printed prior to the date the account was cancelled.  Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers

To Whom it May Concern;I’ve attached a letter (with electronic signature) explaining what happened as well as documents to back it up.  Even though [redacted] signed for the credit card, she has disputed the charge.  The parts that were installed in the vehicle, have not been...

returned.I reached out to my manager, Joshua H[redacted], who addressed the customer; here is his take on the transaction:[redacted] came in on a Saturday with grinding brakes we did our inspection of car brought her out showed her that her water pump was pouring coolant and her brakes needed done.  I explained to her about repairs gave her price, offered Meineke card she wanted to fill app out I did told her I would try to save her bearings in the front if I couldn’t I would call her.  She was approved for card, I offered 1 year no interest.After repairs were finished we went to pick her up at the end of the day then she proceeded to try to give me a $ 300 cash payment and take truck home I told her she has to pay whole bill.  She stated that the prior manager, AJ used to let make payments.  I told her AJ isn’t here anymore you either have to pay bill in full or use the credit line to be able to take your truck home.The Assistant Manager, Zack was standing by whole time and witnessed this transaction.If there are further questions regarding this transaction, please don’t hesitate to reach out to me.Regards,Ben P[redacted]  | Meineke Car CareClear Sky Automotive Services, LLC[redacted]Suite [redacted]  |  Phoenix, AZ 85016Cell [redacted] | Fax ###-###-####[redacted]@clearskycapitalinc.com | www.clearskycapitalinc.com

Dear Revdex.com   It is not likely any repair shop would intentionally damage a vehicle. The Power steering lines rust through on many model cars especially in harsh weather states like Ohio because salt and other corrosive ice melt materials are used. The staff members at Meineke are chosen and...

trained to be polite, understanding to treat our customers well.  I have known [redacted] for more than 10 years and assure you most customers think he is professional fair and does quality work. Thanks

November 16, 2017   Dear [redacted]:  I have received a copy of your complaint to the Revdex.com.  I am sorry for any misunderstanding that has occurred regarding Puzzle Buzz.   Our records indicate that we received a response to a promotional mailing for...

Puzzle Buzz and it was processed on March 28, 2017.  The form indicated that you would receive an introductory shipment of Puzzle Buzz, for which you would be charged $0.99, plus a nominal shipping and handling charge.  It then stated that you were free to cancel and return one of the books with no further obligation.  Or, if you chose to continue in the club, you would receive two new Puzzle Buzz books every three weeks at $6.95 per book, plus shipping and handling.  It is clear from the information you sent to the Revdex.com that you never intended to order this club membership.  I have verified that the account was cancelled, effective July 21, 2017.  The charges were removed from the account on November 14.  The closing balance is zero ($0.00).  Please feel free to keep any shipments you have received with my compliments.  Please disregard any notices or mailings that may have been printed prior to today’s date.  Highlights contracts with agencies to collect on accounts that are past due.  However, your credit rating will not be impacted.Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST. Thank you,Jeff C[redacted]Director, Customer Contact CentersAccount # [redacted]JC/kljTell us why here...

January 15, 2016
Dear Dr. [redacted]:
I have received a copy of your complaint to the Revdex.com regarding your account. I’m sorry for any misunderstanding regarding Top Secret Adventures.
Our records indicate that the Top Secret Adventures enrollment for your child was a gift...

purchase from [redacted]. Any paperwork received with the shipment would not reflect an amount due. All billing for this account is handled by Ms. [redacted].
I have verified that your account was cancelled on January 12, 2016 and that no additional shipments will be mailed.
Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at 1-888-372-6433, Monday through Friday, 8:00 AM to 4:30 PM, EST.

Thank you,
Jeff C[redacted]
Director, Customer Contact Centers
Account # [redacted]
JC/mlc

We have offered to fix the vehicle at no charge , we have offered to replace head gasket and service cylinder head at no charge to resolve the problem. A/C condenser was replaced at no charge upfront we offered in house financing with no interest and no credit check to help [redacted] . We have addressed every concern that [redacted] has had, we are waiting for her to advise us to proceed with repair . At no time are we holding her car hostage, she is welcomed to come and pick up her vehicle any time that she wants to we have stored her vehicle here for almost 2 months now , we are not charging her for that, we have not towed her vehicle away  . We have complied and went out of our way to accommodate [redacted] . We do not offer refund for repairs made and services rendered . She still owes for A/C repair she is 2 months late on her payments. We are waiting to hear from [redacted] to advise us to repair her vehicle at no charge . We need a guarantee that she is going to satisfy the debt she owes us on the A/C repair.

Box Office Tickets
I was purchasing tickets for Rudolph musical at LJVM in W-S, NC. The ticket should have been 19.90, I got charges 60.71. This is insane, they should be shut down!!

I am fully aware of the situation, the problem with the car has been resolved.  The car was dropped off Sunday night, I spoke with the owner of the car on Monday morning [redacted], we agreed she would have her mechanic call us, which he did I believe this is Mr. [redacted]. He told us what he...

believed was wrong with the car he said it was the convertor had a leak.  We found that the resonator was the source of the exhaust leak.  He demanded that we fix the convertor which we would have if that was the problem.  The catalytic convertor and the resonator are both part of the exhaust system and under the car and sometimes have a similar shape.  We contacted the owner of the car and explained what the problem was, she okayed the repair the job is done.  A resonator is less expensive than repairing the catalytic convertor.Mr. [redacted] kept calling back and after [redacted] told him the problem.  Mr. [redacted] did use foul language and threaten to "come up there and kick his [redacted]",  he also threatened to damage the cars on the parking lot.  [redacted] did call the police and make a report of the threat.  [redacted] did hang up on him after being threatened.  [redacted] the owner of the car promised to call Meineke and explain that we were not at fault and promised to call the man to stop calling us. Meineke also investigated the complaint by Mr. [redacted] and has agreed that [redacted] did nothing wrong in dealing with this problem.   If Mr. [redacted] is insistent I will call him next week.  I do stand by the fact we did nothing wrong and the actual customer agrees with us and allowed to fix the vehicleThank You [redacted] G.M.

This location issues several estimates add other things in need of repairs and creates additional problems to your car without ever fixing the original problem you end up spending more than you have and still have to go elsewhere to get your car fixed

Dear Revdex.comOn 1/4/2016 [redacted] accepted and received a refund to satisfy his complaint.  Thank you Fred F[redacted]  740 641 [redacted]