Meineke Discount Mufflers (Boston Rd.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I requested interest on the money I was due. The money was my mortgage payment that was late and I had to drive to another city to pay in person. I was accused of sending a fraudulent fax to the M&T bank. They did NOT accept the fax from [redacted]. They wanted me to fax my personal banking information to M&T, bank account and routing number. They would not let me deliver or email the information. I have never dealt with such unfriendly business practice in my life. The check was written on the 10 th, but never reached the post office till the 14, and I did not receive until the 19th of December.
Regards,
[redacted]

Please include the following information below in my filing information. I've uploaded attachments of Nancy and my conversations. Thx, [redacted]  This is an attachment of the conversations through email with Nancy E[redacted] of M&T Bank. We established that email was the preferred method for her. In my emails I was description that I was waiting for guidance from her. After numerous attempts Nancy Never had called me back or emailed me. A total loss of time for me and an unprofessional respresentation of the Regional M&T District. I was only able to upload a limited amount of 3 attachments...and chose to do the most current. You can also view dates and time delayed that Nancy left me hanging in the open causing loss of time, effort, frustration and more by Nancy and the M&T District Representation of unprofessionalism, complacent execution to follow through or acknowledgement of a serious problem with one of their district branches.

The following reasons why M & T Banks reply does not make sense and thus we do not accept the reply.1)    On 1/10/2017 a service charge of 100.51 was taken out of the account.  This service charge has no explanation as to why it was applied to our account.2)    On 01/17/2017 the account had a withdraw by a phone pymt to capital one in the amount of $30.00.   This payment was not authorized for this account, the bank had been notified of the mistake prior and has nothing to resolve it.3)    Further on 2/8/2017 another service fee was withdrawn this on in the amount of $100.90 from the account with no explanation.4)    Finally, I could have just discussed this with M T bank but their reply letter does not provide an email and phone point of contact for the person handling this matter at M T bank instead it provides info on their collection company.  Again, showing they have no interest in fixing their mistakes, just I should just shut up and pay them is the attitude.5)    this reply does not explain how account went from 109.18 (01/23/2017) overdrawn to the stated 194.53 on the letter.6)    Also, I called the number given M T for MRS BPO three times today and no answers.   You are just placed a waiting line for the next rep and no one picks up.7)    The letter states a letter was sent on 05/24/2017 we have no such letter, another mistake by MT bank I guess.8)    Finally got someone at MRS BPO but they were unable to assist me due to the fact M T bank did not put on the letter the MRS BPO account number.  MRS BPO instructed me to contact MT bank back for the required info, such as the account number.9)    I did receive a letter today from MRS BPO, so I called them, gave them the account number and they will not talk to me since I am not listed on my account at MRS BPO.   M T bank did not put my name on my business account instead they put the wrong name on the account.  They placed my wife’s name who is just listed on the account so she can do business transactions in my absence.  Again, another example of MT banks continuing mistakes!So, M & T takes money for their mistakes, does not correct them, does not even explain them and does not provide the required information so we can get the collection company to explain them.   What an effective way to make unhappy customers!   I had and still offer to cover the $30.00 payment but not the $164.53 in fees due to M & T issues and mistakes.   If I made the mistake I would expect to pay the fee, but since M T made the mistake they should cover the fee.Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. ...

For your reference, details of the offer I reviewed appear below.  Although the money was finally deposited after a very lengthy time this does not help the fact that I missed my summer vacation with my kids and almost had my insurance cancelled. Nor do I understand why if the bank already knee there was an issue with the atm why was it not placed out of order? The only reason I got my card back the same day was because the repair man whom they already called happened to show up while I was there. I know this location was trying to help and supposedly it was the back office holding things up but this whole entire ordeal was one of the most ridiculous things I have ever dealt with and am I in no way shape or form satisfied with the response. You can apologize all you want. I am the one that had to live thru this and just an apology is not going to cut it. 
Regards,  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. ...

For your reference, details of the offer I reviewed appear below. Regards,
[redacted] I do not accept the response, it is not my fault that all I wanted to do was make some extra cash and love to shop, so I received a check to go and evaluate a store. I have all the emails and texts that I received..  All I want is my $10. and my account back.  If it was my fault it would be a different story.  I can send all if needed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. ...

For your reference, details of the offer I reviewed appear below.  My husband (whose name is JEREMY, by the way, M&T) has reached out to the company repeatedly to ask that I be authorized and has been told it isn't possible because of the "delinquent status" of our account.  Regards,  [redacted]

I want Mt to allow me an interest of only payment for the March payment and commit to no negative report to any credit bureau since they know that money from the involved insurance companies is forthcoming

Requesting a policy change so that M&T acts like a reputable financial institution rather than a Loan Shark. Action Request:  When a problem occurs that the M &T contact client by phone, leaving a reasonable message, and contact number so that any problem can be resolved fairly. They...

had called before when they wanted me to refinance, so why not again? Notes:  I sent an early payment which the bank returned, then stated a policy never mentioned before about post dated checks. My original loan was with [redacted] and I never had any problems. This company (M&T) is a unknown financial institution to be researched. How they got my account has still not been explained. If they had cashed it, the check, the money was in the bank since I was sending the payment early because I was going to be traveling.  Instead they recorded that they did not receive the payment and put it on my credit report. Costing me long term problems. I wish them (M&T) to act like a reputable institution and give my loan back to [redacted]!! If not possible, to act like an American company instead of a foreign bank. Decency. Thank you, [redacted]Please keep all data on their file. I don't want this to happen to others.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  M&T is still stating that my 81 year mother had my Checking account number.  That is a untrue statement.  The teller looked up my mothers and my joint savings account, and noticed that I had another account.  She then wrote my checking account number on the withdraw form and had my mother sign it.  They are not taking responsibility for this whole mess.   My mother handed the teller her banking journal that had her banking Code information.  I have also included the paper that the teller wrote my name and my account number ending in 3690.  The response letter said "On March 3, 2016, your mother, Benita [redacted], entered the M&T bank (Eden Park Branch and request to make a withdrawal and provided the account number ending - 3690"  This is what I'm upset about.  That is not a true statement, and the attached documentation is the proof.  I want them to take responsibility for  this whole mess!  In the letter it states that I would receive a check for the amount of $1,700.00 and they do not say if they are going after my Mother for the balance owed the bank.  I will not cash that check until I have in writing that they are not going to go after my 81 year old mother for a mistake that the teller made.  All she had to do was to tell my mother that she didn't have enough in her savings account. These are my reasons for my not accepting the response.  Regards,  [redacted]

I have reviewed the response made by the business in reference to complaint ID , and have determined that this does not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.  Still not getting the customer service I feel that I deserve for being a loyal customer. The response seems to be blaming me and I feel they are not willing to work with me. The company states they called me several times. Well calls can be missed, I work in surgery and cant answer my phone during the day. If they had left a message I would have responded. Also, they have no problem emailing me special offers so they could have sent an email. Secondly they are claiming to have generated a mortgage statement on 9/21 which would have had the past due balance which would have alerted me. I didnt get that statenent. I have a copy of a statement for October which has no past due balance. Thirdly they are claiming to have sent a certified letter which was returned unclaimed. I never received a notification that I had a certified letter waiting for me at the post office. I certainly would know because my fiance gets them all the time. So if it was returned back to them how can I know anything is wrong with my account? This was a one time incident that I feel they should forgive due to the fraudulent activity on the checking account from which the payment was made. I have a statement from the bank in regards to the fraudulent activity. I took care of the issue as soon as I realized there was an issue and would like the late status removed from my credit report.  [redacted]

Please see attached response also sent to the consumer[redacted] [redacted]Dear Ms. [redacted],Your recent correspondence to the Revdex.com ("Revdex.com") was brought to my attention for review and response. Your...

correspondence states you paid off the balance owed in your M& T Bank ("M&T") checking account on May 22, 2015, and requested the account be closed. The balance in the account at the beginning of the day was negative $219.07. A deposit was made for $228.06 on Friday, May 22, 2015 at 4:50PM. This deposit posted to your account on May 26, 2015. Also on May 22, 2015, a debit of $22.23 posted to the account and another recurring debit posted on May 26, 2015, along with a $1.99 debit for M&T Finance Works. Overdraft fees were assessed for the two debits that posted against insufficient funds. Note that the account could not be closed until any pending transactions posted. On May 26, 2015, you spoke with [redacted], Branch Manager of the M&T located in Bellwood,Pennsylvania, regarding the fees and transactions that posted after you believed your account was closed. As a courtesy, Ms. [redacted] reversed one of the overdraft fees, which brought the balance owed to $24.22. On May 29, 2015, another recurring debit for $106.02 was attempted and rejected, causing a non-sufficient funds ("NSF") fee to assess. On behalf of M&T, I apologize for any misinformation or miscommunication that may have occurred when you requested that your account be closed. Please note that all fees have been  reversed and the account was closed on June 5, 2015. I hope this information has been helpful. Sincerely, [redacted]  Customer Care Specialist IIOffice of the Customer Advocate   cc Revdex.com

I have received this message, and DO NOT AGREE WITH SINCE I HAD CALLED THEIR CUSTOMER SERVIE CEBNTER NUMEROUS TIMES BEFORE THESE DATES, AND WAS TOLD I WOULD...

NOT BE ASSESSED ANY FEES!!!!! I WOULD LIKE THEM CRITED BACK INTO MY ACCOUNT, AND UNTIL THEY PROERLY TRAIN THEIR CUSTOMKER SERVICE ASSOCIATES, I WILL KEEP COMPLAINING WITH THE WAY THAT THEY OPERATE THEIR BUSINESS!!! I WOULD LIKE THIS COMPLAINT TO GO TO MELISSA'S MANGER PLEASE, AND TAHNK YOU. [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  In reference to MT Bank response I did provide all the necessary info that was requested by MT Bank by Nancy E. and have emails to prove this. The letter that the PR wrote regarding Nancy E. and this matter did not resolve what happened.. I am very displeased with the handling of my business and resulting complaint..and even more disatisfied with the unprofessionalism and chain of command process as noone acknowleged my responses or information that I provided. Ive been a faithful customer of M and T Bank for years and am considering pulling all my interests and investments from this bank to do business with another bank.  Regards,  [redacted]

The supervisor was very unprofessional and nasty I'm not sure what you heard but he was nasty and I had my co worker with me when I spoke to him and she heard how nasty he was and I'll have her write a statement on what she heard I don't want the $ my whole thing is your employees need to learn how to be more professional when speaking too customers because the way in which he spoke to me was very belittling I never experienced anything like this and hope not to have too again I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Regards,  [redacted]

Dear Revdex.com,    My dispute with M&T bank has been resolved, as your messages have described. I did not find a way to reply to your notices on the complaint overview pages.  I hope this will suffice. Thank you for your help, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. ...

For your reference, details of the offer I reviewed appear below.  If you do not want customers to use the $200 sign up bonus promotion code then give the customer a 'courtesy' message saying this on the sign up page. It's really just that simple. It's banks like yours that make people put their money in shoeboxes. You honestly give banking in general a bad name.  I will say thank you though for closing this bank account and I still reject that you are not giving me the $200 sign up bonus that was stated I would get during the opening of the bank account.  I will be leaving my review of your shady business practices on every website that has your banks name attached to it.
Regards,   [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. ...

For your reference, details of the offer I reviewed appear below. M&T just forwarded the letter I received before contacting Revdex.com. The response doesn't resolve my complaint. They are just buying time and fooling both your organization and me.  Regards,  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]