Meritage Homes Corporation

Revdex.com, Meritage will make the necessary repairs, weather permitting as soon as possible. Our team has discussed the matter with our homeowner and apologize for the delay. Best regards, Meritage Homes Corporation

Revdex.com,  Meritage Homes has reached out to our homeowner and received a call through our emergency line prior to receiving this complaint. Our team assured him earlier this year that if his HVAC unit failed again, it would be replaced. The parts necessary to ensure his unit is functioning as...

designed will be replaced ASAP while his new unit si orderd. In the meantime we have worked with him to ensure that he and his family are warm.  We will scheduled replacement of his HVAC unit in the New Year.  Best regards, Meritage Homes Corporation

In Good Faith, we purchased a home from Meritage Homes.  Years ago, we contacted Meritage Homes because we noticed 2 large cracks in our ceiling.  Meritage came out to look at it, and at that point we brought up our high electric bills to the inspector they sent out.  This was during the warranty period.  He told us that the ceiling cracks were normal and he stuck his head up in the attic and said the insulation was okay.  How can a crack in the ceiling be okay?  Anyway, they would not fix that either.  Since we have been in the home, we have fixed them 4 times and they just keeps on getting bigger   This was also about the time that our neighbor Pat Gentman had Meritage out to insulate her attic because there was none up there and her electric bills were so high. Yes, Meritage said they would fix our insulation problem as a courtesy.  The work that was done in our home WAS AUTHORIZED by them, per their emails and phone calls, or they wouldn't have sent someone out to cut hole(s) to start the work!  They couldn't make up their mind how to do the bathroom, so, they just hung us out to dry.  They took our bathroom shower apart, and, drilled a hole in the wall in the bedroom as per the pictures we provided with our complaint!  And, why should be we have wait almost a year for such work to be done?  Once someone starts a job you just can't walk away from it, courtesy or not.  We want reimbursement.  We want everyone to know that is considering buying a Meritage Home how they treat their customer's who have spent hundreds of thousands of dollars with them.  We do not consider this matter closed.  We expect the Revdex.com to hold arbitration with them...

Revdex.com,  Meritage Homes met with our customer and demonstrated to him the wood around the window is completely dry. We are monitoring his home to see if he experiences any future water intrusion in this area. We do believe this matter has been resolved.  Best regards,  Meritage...

Homes Corporation

If there is price error  and contract was never executed or accepted, why the Meritage ran the credit inquiry and brought down my credit score? Without accepting, can Meritage run the credit inquiry?I agree there might be technical error but how come sales agent called us multiple times and confirmed.. When sales agent called on 06/24/16 @ 1:30 pm ,she told manager is not ready to decrease further more as she checked with him,if you  want the home for the listed price i.e $295,003 we need to execute the contract on the same day. She checked with manager also on the price. if there is price error, how come manager also agreed for the price, ?And now through Revdex.com Meritage is telling there is technical error,but that was never informed to us and I haven't received the earnest money? Desired Solution:I am looking forward to move on the contract, if it is not accepted, I need compensation for  my credit report inquiry and bring back my credit score, as it is very much needed for home shopping.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Don T[redacted]

Tell us why here...Revdex.com,  Our team met with the complainant and discussed his concerns. While he is very happy with his home itself, his complaint was regarding his perception of how he was treated by the loan originator. Meritage did not oversee his mortgage experience however as a courtesy,...

Meritage reached out to MTH mortgage and asked that they speak with the complainant. Again, this is not a builder issue.  Best regards,  Meritage Homes Corporation

Revdex.com, Our team is working directly with the homeowner, have reached out to the [redacted] and presented the paperwork to the homeowner for necessary signatures and we are working to complete the repairs as soon as possible. Best regards, Meritage Homes

Revdex.com, Meritage reserves the right to repair, the warranty for this matter has expired. As a courtesy our team offered a repair and even an extension of warranty. We are under no obligation to repair or replace. We would appreciate the Revdex.com confirming if the complainant will accept the repair offer. If not, we will consider this matter closed and trust the Revdex.com and the customer will understand Meritage made a good faith effort. Best regards, Meritage Homes Corporation

The matter is not resolved.Someone visited my house unannounced...

on February 26th and did something with the irrigation system. This visit was approximately 30 days after the agreed upon visit. I received a call from Mr. [redacted] about 1-2 weeks after the unannounced visit indicating that Meritage completed the work. He could not tell me the name of the person that was at my house or what exactly was completed. I informed him that a complaint had been filed with the Revdex.com and that I preferred that all communication take place through Revdex.com communication channels. Furthermore, this communication is representative of the interactions that I’ve had with Meritage. The indication that this matter is a “courtesy” and that I’m attempting to get a free gift is at the root of the complaint. I am not asking for a free gift or courtesy. I am simply asking for a professional resolution to the proper delivery of a product. The product delivered (irrigation system) does not function properly. This is why I still request a 3rd party arbitration of the issue followed by a 3rd party evaluation of the irrigation system (at no out-of-pocket cost to me). As long as Meritage is conducting their interaction with the presumption that this is a “courtesy” to me, no reasonable progress can be made with resolving the issue.Please see attachment for a record of  the interaction that I’ve had with Meritage homes since October 2015 concerning deficiencies with landscape and irrigation system installation.

Revdex.com,Meritage Homes met with our homeowner and upon their return from vacation in early May, we will address all warrantable items.We appreciate the opportunity to resolve this matter.  Best regards,Meritage Homes Corporation

Revdex.com,  The E[redacted] solar system is an appliance and as such Meritage does not warrant appliances. The [redacted] system not only produces energy but has a thermal component as well. The solar panels manufacture is available and warranting their product. We are working with the...

complainant to address any concerns related to the panels themselves as well as direct them for assistance regarding other components.  Best regards,  Meritage Homes

Revdex.com, A Meritage warranty team member has met with our homeowner, and as a courtesy extended condensation lines in his yard to eliminate a soggy spot near his a/c units.Meritage Homes will reach out to our homeowner to review, schedule, and make any warrantable repairs necessary, as well to...

ensure a smooth and pleasant process for our homeowner.  Regards,Meritage Homes Corporation

Revdex.com,  Meritage Homes has resolved this matter directly with the customer by providing services as a courtesy. We appreciate the opportunity to complete this claim.  Best regards,  Meritage Homes Corporation

Revdex.com,  Meritage Homes understands the consumers concerns and as a result we did off to adjust the complainants Solar system, an offer he accepted and the conversion was completed on November 2, 2017.  Meritage Homes Corporate

Revdex.com, We do apologize for the complainants frustration, however this is not a warrantable matter. Meritage Homes does not warrant landscaping, as a courtesy we did have the sod in question inspected and at that time found that it was dormant. Our team remains available to administer his homes robust warranty should the need for service arrive for a warrantable issue.  Respectfully,  Meritage Homes Corporation

I was informed by Rep Christine C[redacted], that the inventory home that I was shown and purchased had already been designed and additions/upgrades were done. I would not be able to make any changes. Blinds were included. The last repair on the list was completed on the 5th of Oct 2017. A time frame of 8 months and 18 days after closing on my home that I worked SO hard for. My fault was to put trust to a company like Meritage Homes that didn't deliver by closing. Even now, as I watched the last three homes being build in front of me have blinds.

Revdex.com,  Meritage has had the opportunity to meet with our homeowner. We are I the process of taking care of warrantable items and expect to complete them in the coming weeks.  Best regards,  Meritage Homes Corporation

Revdex.com,  Meritage Homes met with our homeowner and all issues have been resolved and acknowledged by our homeowner in late April 2016. We do appreciate the opportunity to respond to this complaint.  Best regards,  Meritage Homes Corporation

Revdex.com,  Revdex.com, As a courtesy Meritage did offer several months ago to install insulation in the areas mentioned within the complaint. The complainant did not respond to our offer for a few months, once they did accept the offer, Meritage attempted to schedule the work. Our subcontractors availability was a few weeks out. The complainant was not satisfied with the schedule and chose to file a complaint instead.  Meritage has no obligation to make any repairs to the home. The home closed escrow on August 25, 2005. The home has surpassed all warrantable periods. The complainant declined our courtesy offer of repair per the content of this complaint - therefore we do consider this matter resolved and no further action will be taken by Meritage Homes.   Best regards,  Meritage Homes Corporation