Meritage Homes Corporation

Revdex.com, Meritage offered to partner with the homeowner to make repairs and resolve this matter as a courtesyPer this complaint, we acknowledge the homeowner has declined that offer. This homes original close of escrow was The warranty expired in Meritage is not under
any legal obligation to repair or reimburseThe work noted in complaint as being performed in their home was not authorized by Meritage ore performed by Meritage contractors. We do hereby consider this matter resolved and no further action will be taken

Revdex.com, Meritage has attempted several times to complete the warrantable items requiring attention in the complainants home. Unfortunately, the complainant has rescheduled our appointment set for tomorrow as well as others in the past; therefore we are unable to complete
the repairsOur warranty guidelines require a full day of access; however we have accommodated her request for a smaller time frameOur team will attempt once more to schedule the repairsIt is our goal to complete the repairs within business daysWe welcome the Revdex.com's assistance to resolve this Best regards, Meritage Homes Corporation

Revdex.com,Our team is in the process of reviewing this matterWe will provide an update shortly.Meritage Homes

Revdex.com, The complainant contacted our warranty department with the understating that this was not a warrantable itemHe inquired if we were aware of shower doors shatteringGlass can become stressed over time from pressureShower doors can become stressed from the pressure of weight
being applied when entering and exiting the showerThis item has surpassed the one year workmanship and materials warranty, this home is two years old. Our warranty team did share this with the complainantwhile unfortunate, this is a homeowner maintenance matter The glass can be easily replaced by contacting a licensed and bonded glass company No further action will be taken by Meritage Homes Best regards, Meritage Homes Corporation

Revdex.com, We comply with ADA request from our customers and are sure we built the home as agreed upon within the contractThe customer closed escrow on the home three years agoMeritage will need to review the customers lot file and determine if the customer requested specific measurements or
general ADA guidelines This will take a week or so to do and hereby request both the Revdex.com and the customer's patienceWe will respond as soon as possibleBest regards, Meritage Homes Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for the responseIn my letter I included this information with the offer to walk a Meritage representative around my neighborhood:SOME Meritage homes had windows and garage openings caulked and SOME were flashed.ALL other builders, then and now, used flashing.Same building code applied to all buildersNO flashed homes had this problem.ALL caulked homes HAD this problem.The question remains: if Meritage method of sealing this area was so effective, why is wood over garage opening rotting in so many Meritage homes in my neighborhood? Seems like I should have had a response to that instead of "we did it correctly
Regards,
*** ***

Meritage is in constant contact with our customer and handling their warranty concernsWe will provide an update once the repairs are complete Best regards, Meritage Homes Corporation

Stephen El*** has decided to never actually contact me on the phone and has used someone else to email a form saying that the issue has been resolved. The issue has not been resolved as someone can see from the picsThey have not even had the decency to communicate by phone to ask me how they can helpMy yard is a mess and at this point I am ready to call a lawyer

Revdex.com,
While
we empathize with the homeowners and understand their frustration, Meritage
Homes has no control over the utility company (***).
We have reached out to ***’s national office and asked for an estimated time of
connectivity for the areaWe have yet to
receive a response, but upon
communication with ***, we will update community
We believe this matter to be beyond the scope of both Meritage and the Revdex.comThis
is not a builder issue, but rather a delay in the utilities ability to connect
in this area
Best
regards,
Meritage
Homes Corporation

Tell us why here...Revdex.com, Meritage is in the process of reviewing the customers concerns and their remaining warrantiesWe will do our best to assist herBest regards, Meritage Homes Corporation

Revdex.com, Meritage Homes did meet with the complainant and inspect their concernsThe window tracks and weeps in question were full of debris and sediment build up resulting in slow draining. As a result, the rain water backed up into the sill and overflowed. As a courtesy, we
did clean the weep holes, test the windows immediately after and found their were no remaining issuesThe windows are designed with weep holes, no windows are 100% airtight. We routinely review the windows function, mechanism and maintenance requirements during the construction of the homeThe "taking care of your home" portion of the new homeowner manual is attached for their review and reference regarding homeowner maintenanceOn page we reference the need to keep window tracks clean of debrisWe respectfully request this complaint be removed as it was not a warrantable event or a refusal on our part in any way to inspect or advise our customerThis matter was the result of a lack of homeowner maintenance that has since been resolvedBest regards, Meritage Homes Corporation

Revdex.com, Meritage has addressed each and every one of the complainants concerns in a timely mannerWe reviewed their request for compensation over a communication error that occurred prior to his closing escrow on his home. WE also apologized for the error that did not result any delays
or warranty concerns related to the homeAs a courtesy, our team has gone above and beyond and inspected every item and met in person to discussWhile we understand he would like us to change his front door for personal reasons we do not offer a frosted door in our design center and the door is not defectiveThe stair issue was inspected and determined to be damaged after closeOur team does offer a year end reviewAt this time our records are up to date and their are no outstanding warranty claims associated with this home Best Regards, Meritage Homes Corporation

Revdex.com, We wish Mr*** the very best in his new home and we have no further comments regarding this matter. Best regards, Camille

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes I denied the claim that meritage has tried to work with us. The SodIf the weather was a concern Why did they lay in in our entry of the subdivisionIt's almost spring they can lay the sod nowThe floorsThey sent out a floor inspector from ***The report states the floors were installed without being acclimatedThat's why they are checkingI don't understand why they can't replace the floorsThey have not offered any fix at allThe email I received yesterday said they want to condition them through ***I called *** *** who wrote the report and she said the case is closedBecause the problem is the floors were not acclimated before they installed them. As you can see the warranty deed was just recorded FridayIt's taken them months, and only after I called the Revdex.com.They have not made an effort to replace the sod or even replace the floor planks that are bad, just a bunch of emails week after week of storiesMy home is less than a year oldThe floors have a warrantyIn my contract my home came with Bermuda sodI just want what I paid for
Regards,
*** ***

Revdex.com, Meritage Homes has responded to the complainants concernsWe did inspect the home and shared the outcome with the complainant directlyThe homes warranty on the items mentioned within his complaint have expiredThe home closed in We did offer to assist with the flooring
issues, however they declined our offerOur team has communicated with the complainant, however our efforts to explain their warranty have been exhausted and they continue to be unsatisfiedAgain, their warranty on the matters mentioned are long expiredNo further action will be taken Best regards, Meritage Homes Corporation

The homeowner continues to reschedule repairs which obviously cause delays with our vendors as well.We are working to resolve this matter - but require the cooperation of the homeowners. I trust the Revdex.com will consider this matter satisfactorily resolved -

Tell us why here...Revdex.com, Meritage records indicte all repairs have been completed. Best regards, ?

Revdex.com, Meritage Homes (the builder) has rendered a final decision and stands by that decision. The complaintant is welcome to contact the mortgage company directly with any finance concerns thay may have. Best regards, Meritage Homes Corporation

Tell us why here...Revdex.com,Meritage Homes reached out to our customer to discuss his complaints. Our team has kept in touch with him in regards to his warranty repairs. Unfortunately, due to the nature and time involved in this repair – we experienced a lack of communication that has now been resolved. Our team has reconnected with the customer and appreciates his patience as we address his warrantable concerns. Best regards, Meritage Homes Corporation

Tell us why here...Revdex.com, Meritage is in contact with our homeowner and working toward resolving theier complaint. Best regards, Meritage Homes Corporation