Meritage Homes Corporation

I just noticed in our portal today a claim that was closed for non-response.The homeowner had not reached out to us in over a year – the complaint came as a complete surprise.I am not sure how I missed sending a reply – but our team did meet with the homeowner in October and visit his home.We did...

make some repairs that were warranted.This matter was resolved. I inadvertently overlooked updating this complaint – this is a first for me.  I oversee ALL of the Revdex.com activity for our organization and this one fell through.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10542161, and...

find that this resolution would be satisfactory to me, assuming that Meritage will be refunding the full amount of $5,000.  I'm not sure I understand the "Tell us why here" opening to the letter, but that is a mute point.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Tell us why here...
 Revdex.com,Meritage has gone above and beyond by contracting a third party mold remediation company and following their guidelines to appropriately address their concerns. Their professional results indicate the crawlspace is environmentally sound; the mold spores present were not of concern and were in fact, commonly found in our eco system. Meritage cannot seal a crawlspace from the natural elements of the homes environment. The crawlspace with its humidity, moisture and access to fresh air may occasionally allow the growth of mold; however the mold present did not exhibit a condition that would damage the complainant’s home. Again, we respectfully decline his request for monetary compensation.

Revdex.com, Meritage understands how inconvenient repairs can be. We are working feverishly to complete all repairs next week. We appreciate our homeowners continued patience.Best regards,Meritage Homes Corporation

Revdex.com,  This matter was resolved and the work completed and agreed as such by the homeowner on March 24, 2017. Please update the records to reflect this complaint was resolved.  Thank you,  Meritage Homes Corporation

Revdex.com,  Meritage Homes has made contact with our homeowner, addressed many of their concerns and continues to work toward the completion of others. We do apologize for the delayed response and have taken the steps necessary to make certain we respond quickly going forward.  Best regards,...

 Meritage Homes Corporation

Revdex.com,  Meritage Homes has made progress with our homeowner and expect to complete all warranty repairs soon.  Best regards,  Meritage Homes Corporation

Revdex.com,  Meritage understands the customer is not happy with their oven, however the oven itself is not defective, is performing as intended and functional. Whirlpool warrants their products directly and Meritage acknowledges that they did inspect the unit and as a courtesy replaced the fan to...

satisfy our homeowner. The warranty provided to the homeowner by Meritage does not warrant appliances. Meritage respectfully declines their request for replacement or reimbursement. If the homeowner wishes to pursue this matter further, they will need to continue to work with Whirlpool directly. Best regards,  Meritage Homes Corporation

What information?  This makes no sense my contact information is located with this complaint!  What else do you need in order to give me a satisfactory explanation?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com,  Meritage Homes upper management handles all matters that escalate beyond our local teams. We have reviewed this matter and determined that the granite the buyer selected is the product installed in their home. We have further reviewed all of the documents provided including the photos and determined the variances in color, etc. are natural and a part of the overall beauty of granite. Best regards, Meritage Homes Corporation

Revdex.com,  Our team has attempted to reach the complainant to perform repairs we agreed to on a courtesy basis. Meritage Homes warranty team is not available on the weekends as clearly stated within the homeowners manual.  If the complainants wish to accept our courtesy offer of repair they are welcome to call our office at [redacted] and ask to speak with our customer service team. We will schedule repairs to take place Monday -Friday only from 8am to 4pm. If these hours do not work for their schedule, we understand but will respectfully close this request and consider this matter resolved.  Best regards,  Meritage Homes Corporation

Revdex.com,  Our team has been in contact with the complainant and we are further investigating his concerns. Our HVAC contractor will make any necessary repairs in accordance with the warranty.  Best regards,  Meritage Homes Corporation

Revdex.com, Meritage Homes maintains we delivered the floor that the buyer selected during the design center appointment. We have as a courtesy cleaned the floor.  We do consider this matter resolved and no further action will be taken. Best regards, Meritage Homes Corporation

Revdex.com,  Meritage Homes reached out to the complainant and apologized for any misunderstanding related to a technical error experienced on our website. The complainant was satisfied with our conversation. We do hereby consider this matter resolved.  Meritage Homes Corporation

Revdex.com, Meritage Homes has addressed this matter directly with the homeowners. The cubbies referred to are not an available option that can be selected at our design center. They were a designer feature in the model home. This was explained to the homeowner and was not a part of their purchase...

agreement. Although the homeowner acknowledged this, they remained disappointed that the feature was not available to them. As a courtesy, our team provided the homeowner with the contact information for the third party carpentry vendor that crafted the cubbies in our model home. The homeowners contracted the vendor directly to build the cubbies in their home. The agreement was between the homeowner and the vendor, not Meritage Homes. Meritage Homes oversees and administers the new home warranty. The cubbies are an after-market installation and therefore Meritage is not responsible for payment, paint, maintenance or warranty of the cubbies. This is not a warrantable matter and therefore we do consider this matter resolved.    Best regards, Meritage Homes Corporation

Revdex.com, Meritage explained that all funds received with an offer are handled the same way, no exception. We again apologize for any misunderstanding; however our position has not changed on the matter.   we do consider this complaint resolved and appreciate both the complainant and Revdex.com's time.  Best regards,  Meritage Homes Corporation

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

Regarding the transaction that took place on February 6, 2016, it was not considered a contract, per Kevin M[redacted] & GA law; because it was not signed by both parties(binding). Therefore, by real estate standards was only an offer. I have emails to prove this fact & dispute Merritage's claim of properly handling this matter. You were blatantly unprofessional & fraudulent in cashing the check 14 days a/f receiving the appropriate notice of withdrawal & without a binding contract. You can contact my agent, Angelique Tate, to further confirm the facts I've stated in my complaint. I've attached the email correspondence to corroborate the facts which negates Meritage's claims. I look forward to resolution of this matter & the requested items mentioned in my original complaint. Have a blessed day!

Revdex.com,Meritage Homes met with the customer last week and is in the process of managing and action plan to address warrantable items. We appreciate the opportunity to service their home. Best regards, Meritage Homes Corporation