Mesa Garage Doors

Mesa will replace all of the glass pieces with the same type and color currently installed, provide the touch up paint as promised and offer a discount of $1,(approximately 27% of the glass price charged) OR Mesa will replace the glass with a commonly used Full View Garage Door
material such as White Laminate glass and you will agree to pay the remaining balance on your account of $1, I look forward to your response and hope for a quick resolution to this situation Best Regards,
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The customer ordered a special order door.  These doors normally arrive in 4 weeks but deliveries can be late due to manufacturing issues.  Our contract states that Mesa cannot be liable for any manufacturer delays. Unfortunately this customers door install was delayed two...

weeks because of manufacturer delays. We did arrive two hours late due to a complication on a prior job.  This is unavoidable. We never received any complaints about drywall.  We have a post install checklist from the customer where he signed off all is perfect.  There was no mention of the drywall on the checklist.

We have scoured our system and cannot find any information on the purchase of the door.  Please email us a copy of the proposal to [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will...

wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We always honor our Low Price Guarantee.  In this case the door quoted by the competitor was not a product we sell.  We cannot match something we do not sell.  I have contacted our manufacturer and they are willing to make the door for us in the customers configuration and I am...

willing to provide it at the competitors pricing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
THIS SEEMS TO BE THE BUSINESS MODEL PRACTICE. ITS PURELY BAIT N SWITCH. BEWARE 
Regards,
[redacted]

We have refunded this customer $469.00 on 8-17-2015. I left the customer 3 separate messages regarding the credit card being refunded and for her to confirm that she received the credit. I never got a return call back. I can’t find how to get to this complaint on the Revdex.com website to make a...

reply. At this time that the complaint was made I didn’t get a chance to respond to the complaint because I didn’t have access to the site. Please let me know what other information you need regarding this customer (Burnstein, Penny) . Thank you, [redacted]

Mesa stands by their contract and was willing and able to fulfill on our end, which was evident by showing up on the day of installation to try and install our product.  Mr. [redacted] was not on site, nor available on the day of installation to discuss any details that could have prevented further misunderstanding and has no reasonable basis for his claim.  Regardless, the contract was mutually cancelled.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This response is totally  unacceptable.  The service charge of $75 was never mentioned and this is the first that I've heard of it.  Secondly, the door was just installed the same day that I called for service. The warranties for the product and installation would have been in effect.  It's incredible that Mesa can claim to be a legitimate company when they install garage parts that are not appropriate for the door.  I had requested and paid for a properly fitted lock.  It is unethical and immoral.  
Regards,
[redacted]

I have attached a copy of the completed checklist where my installer included that "Customer chose to have a slide lock installed with motor. Mesa is not responsible for any damage caused because of this."
This was signed by the customer on date of install.  True we did not discuss a service charge and did go out and remove the lock as goodwill.  We will not be refunding any monies to customer who chose to have this part installed although warned against to begin with.
Also, to be clear, although the customer included their own verbiage in regard to the lock, Mesa will not warranty any damaged caused as a result.

- Mesa is happy to complete any pending service.  Please contact our Service department to schedule at your convenience.  The customer's account has been notated and service can be completed with 72 hour advanced scheduling.

Is this a new complaint? We replaced her sensors for her at no charge on 8-18-2015. She signed of on the work order that the job was complete.
Thank you, [redacted]

Mesa Garage Doors apologizes for the inconviences. We are willing to mail out a remote today. Please let us know if we can help you with anything else.

Both doors were the exact same color. It is impossible for doors to be different because there made out of the same coil of steel. In some cases the shadows or the background colors can make two doors appear to be different colors when their actually exact matches.It is impossible to create two...

different color white doors. The customer paid in full.

The garage door sections are covered under warranty for 20 years, and hardware is for 5years (tracks , hinges, ect.). I have atteched a copy the of the warranty certificate. Mesa Garage Doors will go install a inside lock for the second door. Any day that the customer is available. Please let us...

know when you are available for the service to bhe done. Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  The business did come out and move part of the wiring behind the drywall above the ceiling.  This is probably the best that they can do.  I think their salesman purposely misled me but what can I do?  The garage doors are great and except for one minor problem with one of the doors I am happy with the product.  The problem is supposed to be resolved by the company.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This matter is still ongoing. Mesa damaged the new track they installed initially by hitting it with a hammer to knock out an openeing for the latch, rather than cutting it out. They are coming again today to install the 2nd latch. And instructed me to take pictures of the damage they caused the first time. This should not be closed!  
Regards,
[redacted]

Once the replacement door was in we called to schedule the installation.  The install was delayed a few times at the customer’s request.  The new door was installed with the customers requested installers on 11/09/2016 and the customer is happy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
]We reject this response based on falsehoods submitted by the company. We were not informed that the garage door was special order until after the fact. There were multiple delays regarding the scheduling and delivery of the door and only after multiple calls to Mesa Garage Door Company wiere we told the door was damaged and returned. When we finally were given a delivery date for New Year's Eve we cleared the garage as instructed in preparation for the installation. After waiting 6 hours past the scheduled time, we finally reached someone at Mesa Garage Door who had no explanation for the delay. We were told by the technician to be patient. We called back multiple times and were finally told the installer was on his way. We were then told he had injured his hand and he was coming to our house to show us. We told him not to. We cancelled our order after and have never received any refund or any follow-up from Mesa Garage Door since our complaint.
[redacted]