Mesa Garage Doors

I had 7 interior doors installed in OCTOBER. Installer didn't rehang a screen door he removed and broke a couple of threshold pieces on my new floor. He told me he would go pick up replacement pieces and be back in a few days to complete the job. Also said that the grout would be completed as well. He never came back. I have left several messages at the office for him...no one ever said he didn't work there anymore. I also left messages for [redacted], the supervisor. He has not returned any of the voice messages or written messages that I have let with several of him employees...like 2 girls, [redacted] and [redacted]. It is now DECEMBER....ALMOST JANUARY. Seriously, unacceptable. If I ran my business like this, I wouldn't have one.

The installer, [redacted], also said my credit card WOULD NOT BE CHARGED until the job was completed. Just got a hold of [redacted] who told me that he is no longer with Mesa because their customer service is awful. I think [redacted] is probably just a disgruntled employee...however...I don't think he was totally "off". I also sent a note to [redacted] and [redacted]....again, nothing.

Review: We ordered a garage door before Thanksgiving, hoping to have it installed by Christmas. The salesman talked us out of a special order door because of the additional time it would take to order it and get it installed, so we chose a standard model door. The installation date was set for 12/16/15 but on 12/15/15, when my husband still had not gotten the confirmation phone call about the installation, he called Mesa Garage Door to find out what the plan was. He was told by the customer service rep that the order was messed up OR the door was damaged when it arrived, because either way it was not there. He was told the order would be expedited and the door would be installed on 12/31, missing the desired "before Christmas" installation all together. We decided to be patient, but then on 12/31/15, after cleaning out the garage and waiting 4 hours for the installer to show up, a very rude customer service agent told me that the installer wasn't coming. After several phone calls to escalate our complaints and resolve the issue, we got so mad that we told them to cancel the order, hoping the company would admit their wrongs and refund our deposit or try to make it up to us by cutting a discount on the pricing for all of the inconvenience they caused. But no, after 4 days, we still had not heard a thing, even after submitting an email to the customer service department describing the inappropriate and rude behavior we were given.

Finally my husband heard from them only to have the company representative tell us we would not get a refund because we "chose" to cancel the installation.This company failed to deliver our door and install it after 2 separate appointments, and we feel they are in breach of contract. They have terrible customer service and very unprofessional behavior. We deserve a refund of our deposit: 150.00.Desired Settlement: We gave Mesa Garage Door a 150.00 deposit, and agreed to the installation dates twice only to have the company fail to keep the appointments. When we asked for a refund, the customer service representative said we didn't even give them enough money as the deposit because the salesman messed up so we would not be getting the 150.00 back either. This is so wrong!

Review: I called Mesa Doors on Tuesday April 15th to arrange service for Wednesday April 16th at 9:00 a.m.I asked them to install (2) two remote controls for the garage door. The lady on the phone said "they" would be $49.00. she did not say anything else. So I scheduled the service. The man showed up at 9:12 a.m. Wednesday which is ok. He proceeded to "up-sell" me by saying that there would be a $75.00 "programming" charge and that the two remotes were $49.00 A PIECE!! I was shocked. The estimate was $173.00 for two remotes and the time it takes to "program" them. grudgingly I agreed to the service because he was already there. As the guy programmed the remotes, it took him only about a minute to do each one! Total time involved, about 8 MINUTES!!! I was livid and told the man how upset I was about how the person who took the order over the phone did not tell me about the programming charge and that EACH remote was $49.00. I called the company and spoke to the service manager (a lady) and explained my situation. She said she would call me back on Thursday 4/17. she did not call back and I feel RIPPED OFF!! Please help me!!Desired Settlement: I understand that we all have to make money for a living. I feel the price to value ration is out of whack! I was not informed of the programming charge and that each remote was $49.00. They are NOT worth that at all. I can go to Home Depot and get 2 for about $35.00.To resolve this matter, I want $50.00 refunded to me.

Business

Response:

I personally spoke with our customer and advised that I would return his call upon receipt of report from the technician. Due to reasons beyond my control, I did not obtain the report until 2 days following service and followed up on my day off to discuss with him. Although, customer was aware of remote pricing prior to service call, I did offer to refund the cost of 1 remote. Customer's refund was processed immediately.

Review: This company employs and is ran by thiefs. We got into a contract with a sales person, Lou Anne, to have some custom garage doors made for our custom sized garage. Mesa had the installer come to my house and measure the opening on THREE SEPARATE OCCASIONS. On each occasion I was present. When the installers came out, they did not have any of the necessary equipment for my custom garage opening. The installer stated Mesa does this often and the installer expected me to take it. I refused and the installer left. The installer came back when I was not there and finished the installation. I have a 3 car garage, on the single side, the door does not raise high enough to accept my 2 car lift and is therefore, useless. In additon, the hardware the installer put on the door has actually caused damage to my garage wall. On the 2 car side, the door gets stuck every third opening because it was not placed correctly. I wrote an email to Lou Ellen asking how we are going to fix the numerous issues with our doors and she replied this is the first she had heard of the issue and would get management involved. Management contacted us 5 days later. During this time, the billing department called asking for a final payment and I informed him we had numerous structural issues with the doors and would not be comfortable paying him until these were resolved. Our conversation escalated and the billing person hung up on me. The billing person immediately called my wife Lilliana, and asked her for payment. She informed him the same thing I did, we are not comfortable paying until we get the doors fixed. The very next day the billing department charged our credit card WITHOUT our authorization and knowing we did not give consent to this. This is theft. We immediately emailed our account rep Lou Anne and nothing has been done about it. It appears obvious upper management supports the illegal business practice of theft.

Product_Or_Service: 3 car garage doorsDesired Settlement: DesiredSettlementID: Refund

I would like a minimum of $1000 refunded to us and our doors fixed to the satisfaction that we always requested. In addition, we would like a written apology with Mesa acknowledging they knowingly charged our credit card although the work was not complete, thereby admitting to theft. If this is not resolved to our satisfaction, we have no choice but to take this company to court, which we already stated we are going to do via an email to the company that they did n

Business

Response:

In regards to Mr. [redacted]’s complaint I left a message on 03/27/14 after conducting research with my staff on what needed to be done to satisfy the install for Mr. [redacted]. I am waiting to discuss and get a schedule from Mr. [redacted] to get the rail that he had requested to be installed at the property. Once I receive word from Mr. [redacted] I will be able to further discuss any other pending issues with him to resolve this matter amicably.

Best Regards,

AR | Credit & Collections Manager

Review: I am sending the following: 1- copy of the contract 2-copy of the payment 3- copy of installation date 4- my correspondence with the company. I was supposed to have the garage door on 10/24/2014. My inspection was scheduled for 10/27/2014. None occurred I am so close to loosing my house. No inspection without garage door. Desired Settlement: Either deliver the garage door ASAP or refund me.

Business

Response:

In response to the complaint launched by [redacted] for 5 Cayuse Lane, Rancho Palos Verdes, CA 90275 attached are the documents between Mesa Garage Doors and [redacted] Goddard.

As I discussed with you on the phone this contract has been in the pending status since 01/31/2013, per the contact Ms. [redacted] ordered and signed for customer wood garage doors on 01/31/2013. Per the proposal/contract she was to have done a down payment of $600.00 with the Visa ending 6769 which were successful in processing, as stated in the contract upon the completed site check there is a deposit of $2,800.00 that was to have been processed and that transaction declined.

At around towards the end of 2013 I personally contact [redacted] and advised of the declined payment for the special order deposit and she requested at that point in time for a payment arrangement for the balance of $2,800.00 and the final balance of $3,400.00, the customer was then advised that we are not a finance company and per the verbiage on the contract these payments are due as such. In speaking to [redacted] she stated that she will call back when she has the funds since she is having financial hardship. The customer that the door has been manufactured and is sitting here in our warehouse ready for installation once she has fulfilled her obligation of payment for the customer wood doors totaling $6,800.00. She was also made aware of the balance that she had remaining knowing that her special order deposit of $2,800.00 was declined for payment with the email that has been included sent to her from her Sales representative Nate Hermann on 02/14/2013.

Then on 10/17/2014 the customer reached out to [redacted], Wood Door coordinator that she wanted to have the doors installed since the last call [redacted] placed to [redacted] was back on 10-17-2013 when we called in regards to her call to [redacted] Sales Coordinator on 10-01-13. Since the wood department was under the impression that she has paid the deposit of the $2,800.0 she was advised per her request that if she was to pay the $3,400.00 that is on the contract they would discount the remaining balance by $400.00 making her final balance at install $3,000.00. One the same day when I was advised of this install I advised the Wood department that the total balance that was actually due is $6,200.00 since the $2,800.00 declined in 2013.

I proceeded to contact [redacted] who informed me of her situation and I advised her of the balance and the customer indicated that she did not have the funds to make the full payment and that she would like an installment plan. I did advise [redacted] once again that we are not a finance company and that the balances of installs are due upon completion of the door being installed. [redacted] advised me that she needed to get her certificate of occupancy from the City Inspector so that she can provided it to her lender since she is trying to pull the equity out of the property. I did proceed to advise that the solution that I can present is that a temporary metal door be placed in both her openings. I also advised that from the payment of the $3,000.00 that was done on her behalf I will take $1,000.00/$900.00 as a discount towards the purchase of these temporary doors so that she can get the certificate, and hence the email that was produced by me personally and sent to [redacted] on 10/24/2014…as indicated on the subject line that this was a “Tentative schedule”. This email was to be provided to the City Inspector under the direction of [redacted] to assist in getting the inspection date rescheduled and [redacted] not incurring a penalty fee.

In light of the customers situation my follow up call to her to reconfirm the agreement on 10/24/14, [redacted] then proceeded to advise me that she once again does not have the money for the installation of the customer wood doors and also proceeded to advise that the property is in foreclosure with the lender. I tried to reason with this customer and as stated I will not be installing a customer $6,800.00 door without some guaranty that Mesa Garage Doors will be paid at the time that the customer ordered doors are installed as stated in the contract signed into on 01/31/2013 which is the undertaking that [redacted] signed for.

If you need further information from me or would like to discuss this matter further I can be reached on my direct office line or on my cell 714-376-4246. Hope you have a great weekend!

Best Regards,

AR | Credit & Collections Manager

D: [redacted]

E Fax: [redacted]

E: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

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Review: I have been trying to repair my garage door with this company but they keep giving me appointments for a technician to show up but then they either don't show up at all, or they keep changing the appointment time to times that I can't stay at home for because I have to be at work. I have even had my husband to stay home from work to make the appointment but then the technician didn't show up for the appointment time. At this point, I don't want to waste anymore time with them. They seem to have very poor communication between the workers. When I make an appointment with one person, another person calls with a reminder for a totally different appointment time and then the technician tries to come at a totally different time. Because of my problem with them, I looked online to see their reviews. I found over 100 reviews and most of them are customers complaining of the same or similar issues of them taking a deposit and not showing up or not sticking to the agreed upon appointment time and expecting the customer to keep sitting at home all day for nothing waiting on them. I feel that they are very disrespectful of the customer's time and their customer service is horrible.Desired Settlement: I would like a refund of my $50.00 deposit. I paid with a check. I have already communicated my desire for a refund with two different employees and they told me that a manager had to talk to me about it because I would have had to cancel within three days of submitting a deposit. Well, my appointment was five days from my deposit date so that wouldn't have been possible. They said the manager would call but I have not received any phone calls from a manager.

Business

Response:

Mesa apologizes for our part in the scheduling mix up.

The customer's refund has been processed and the check has been mailed out.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I was recommended to Mesa Garage by a good friend and I was happy with their job. The technicians arrived promptly on schedule as told on the phone. They installed the door perfectly and swiftly as they could. They also did it in a professional manner and neatly as possible. They even explained to me how it works and how to properly use the door so that it will last longer. I really appreciate that they let me understand how a garage door works. With that, I would recommend Mesa Garage to my other friends. I also like how responsive they are when I called to them.

Review: MESA GARAGE DOOR warranty is worthless. The salesman told me I will never have to worry because I have a lifetime warranty. The garage door started sagging and making horrible noises when opened or closed. Mesa had a repair man come out and he said I need to replace the entire door. $1,100. What I had just paid for a new door. I am in fear that this garage door could fall down and injury one of my children.When I asked about the warranty and showed him on the sales receipt that it is clearly states LIFETIME WARRANTY he said that is only the manufacturers warranty and they....conveniently, are out of business. I was told by the salesman the MESA was the manufacturer and that is how they controlled their quality. Now Mr. [redacted] I am asking you, are you going to stand behind your product and fix my garage door? [redacted]Desired Settlement: I would like this defective MESA Garage Door replaced at no charge like the warranty states.

Business

Response:

As I discussed with Mr. [redacted], the life time warranty on his door is covered by the manufacturer that is out of business. I advised that we would be happy to give him a deal on a new door, but certainly cannot be held responsible for a door that is over 10 years old and has not been serviced in it's lifetime. Mesa suggests replacing door and having it regularly serviced to keep the door in good working order and prevent premature aging to the door. I will personally handle the sale and installation with our best price guarantee, should Mr. [redacted] continue as a Mesa customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

When Mesa Garage Door write LIFETIME GUARANTEE on it's sales receipt and then tries to use a PHONY EXCUSE to not honor their written committment it is NOT satisfactory to me and NO ONE should do business with a company that operates this way. I feel disgusted every time I hear a Mesa Garage door commercial on the raio with DWIGHT ESNARD, thier CEO procaiming how thir garage doors have a lifetime warranty and think about how they blatantly lie. To anyone contemplating buying from this company, please head my experience. Their rep handling this complaint said he was give me a super duper deal on a new garage door and the biggest joke was they quoted me 50% more than I paid for my original door, what a bunch of rip off artists. I will make it my life's work to let everyone know, through word of mouth, through our 40,000 strong customer list, through social media and even when I am standing in line at a rocery store. I have put a sign on my garage door in front of my house telling all of my neighhbors here is what happens when you do business with Mesa Garage Door and [redacted] Esnard. I bet I can cost Mesa thousdands more than what honoring their committment would have cost them. to anyone reading this, DO NOT DO BUSINESS WITH MESA GARAGE DOOR!

Review: A contract for a garage door and opener was written up on Friday 4/11/14. The contract stated the work would be done Monday 4/14/14. I was notified 9am Monday 4/14 that contract would not be fulfilled. The employee turned in the paperwork to late on Friday. I told them they should have notified me Friday. As I was inconvenienced and had to unscrew and pulled away heavy wall shelving in the garage last night. I stated that It was not my fault that the employee turned in the paperwork late. Their response was, "I'm sorry but he is new." I asked to speak to the manager. I had asked her for a discount for the inconvenience. As I was off work today and unable to reschedule till the end of the week and my garage is unable to be used as my shelving is in the center. Her response was, "I will have to check on that and get back to you." I was dissatisfied by the way they conducted there business. I hope that in the future this does not happen to anyone else. They should be more accommodating in making there wrongs right. I had called to get a refund on my deposit I made. The response I got was, "I will process it and it has to go through payroll."Desired Settlement: A deposit for $100.00

Business

Response:

Mesa understands the inconvenience of rescheduling and does their best to accommodate our customer's schedule. I personally discussed this with our customer and profusely apologized for the inconvenience. The conversation was by no means blasé, nor were her concerns dismissed. The refund check has been mailed. In addition, the new salesman has been counseled to prevent further scheduling conflicts.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This company stated that they would refund. This refund was supposed to process the date of 4/14/14. We are now 5/2/14 and I have yet to receive my refund.

Regards,

Business

Response:

Case #[redacted]

Mesa's Response;

Mesa apologized profusely for the salesman's error and processed the refund promptly. Customer's refund was complete back in April.

Review: Double charged provided proof and the still refuse to issue credit. I have it in writing about the double charge and have proof of the duplicate payment. This has been ongoing since January 2015Desired Settlement: $434.00

Business

Response:

Mesa apologizes for the delay in refund. As Ms. [redacted] is aware, there were multiple parties and cards involved in completing payment during the installation process. The sum requested has been refunded to Ms. [redacted]'s card. Should she have any further questions, she is welcome to contact me directly.

Review: In addition to the installation of the garage door and motor, we had also requested that a lock for the garage door be installed. The lock was installed for an additional $25. After the installer had left, we noticed that the lock was rubbing against the door railing causing a dent in the railing and the door to stall. We contacted Mesa Garage Doors for service. A representative came out and told us that the lock should have never been installed and removed the lock. We requested the installer and custumer service representative, who is o the phone to give us a refund of the $25 since the lock was ineffective. They denied our request, stating that we had reqeusted for the lock to be installed. We did request for the installation, but if it does not work, what are we paying for? After multiple conversations with the customer representative on the phone, we were left at a stand still, no refund, and a lock that has been removed and ineffective. We did not have a problem with the door or the motor, but it is a valid complaint that the company installed and charged us for an ineffective lock. I have left multiple messages for the owner, [redacted] and his assistant, but have yet to receive any calls back. I was also promised that a final receipt of the installation and removal of the lock would be emailed and have not received a thing. I also contacted our sales representative, [redacted], and he was not willing to help us either.Desired Settlement: I would really appreciate a refund of the $25 for the ineffective lock and a final receipt for the garage door and motor. I hope this company change their business practices and treat their customers with some dignity.

Business

Response:

Mesa was clear upon installation that we did not recommend the lock that the customer insisted upon. Additionally, the customer signed off on the lock and made payment accordingly.

Out of goodwill, we had a service technician out to inspect and remove the lock following the installation. We waived our $75 service fee for this call that we deemed unwarranted as it was due to the installation of the lock that we advised against to begin with.

We recommend that we call it even due to the fact that we waived a service fee of $75 for a refund of $25 that the customer is requesting.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This response is totally unacceptable. The service charge of $75 was never mentioned and this is the first that I've heard of it. Secondly, the door was just installed the same day that I called for service. The warranties for the product and installation would have been in effect. It's incredible that Mesa can claim to be a legitimate company when they install garage parts that are not appropriate for the door. I had requested and paid for a properly fitted lock. It is unethical and immoral.

Review: The installers were supposed to show up between 8 - 10AM. When 10:30 rolls around and I call Mesa to check their status. They informed me the installers had called in sick and would not be able to complete the installation. No one from Mesa thought the customer should be informed ASAP. They gave the excuse that the individual was new and they were sorry, just like complaints to Revdex.com. That is unacceptable for a customer to deal with. This cost me time, a day off of work ($$$) and frustration. Their contract states there will be a $100 charge if the customer isn't ready for the installation. Shouldn't this apply to the contractors and company also?

On the verge of just canceling service they waived the cost of the insulated windows that were supposed to be installed ($190 credit to the account). We rescheduled for the next day. The installers showed up and did a great job installing the doors. Saying that, the windows were not insulated as I ordered. They proclaimed several times that these were the right windows. After disagreeing multiple times they had the installers take pictures and bring them back. They even told me that some times that the Mesa sales men don’t describe the product correctly and this may be why I think the glass is not as expected. In the end, the windows were not insulated and I was correct.

I was frustrated with their service and just told them take please remove the windows from my bill I didn’t want to take a 3rd day off ($$$) to have this corrected. In the end they decreased their discount from $190 to $100 to a final price of $2940. So essentially I lost money not having the windows installed. I called and emailed the company to voice my dissatisfaction. Not one person contacted me to try and resolve the issue. I posted my email to their [redacted] page also and they had the audacity to like my complaint instead of respond.Desired Settlement: I would like 10% refunded from my $2940 payment to compensate for my additional day off I had to take from work, the wrong widows that were installed, and the poor customer experience I encountered. I would also like management to take a look at Mesa's customer service and work on building better relationships with their customers. The poor reviews on social media should also be addressed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The company finally contacted me and resolved the issue. I would like to mark this as resolved if possible.

Regards,

There was a time when I was troubled with my garage door. It was so much trouble that my brother recommended this company. I was fortunate that they were able to provide the solution I badly needed for my door. I was very satisfied with the service and rate. They got my garage door issue fixed in no time! Thank you guys. It was good job.

We just recently hired Mesa Garage for an installation on our newly bought door. I initially had different company in mind but I wasn't about that one but a friend of mine recommended me to this company and I was assured that they are great. Well, I have to agree with her. They were indeed great. The fast response and great customer service this company has was worth it hiring them. The two technicians who arrived at our place was prompt and neat. They carefully installed the door and made sure not to make too much mess. They even cared to clean it after. The new door was fitted perfectly and had to thank the two experts for helping us in putting it up. I am so happy with my experience with their service and would recommend them to others without hesitation.

Review: I hired Mesa Doors to install two new garage doors at my home. On one side the slab slopes and their sales representative measured the area and lead me to believe this would cause no issue. The doors were installed on November 21st and there is a 3 1/2 " gap left open on one side of the garage. It's been a month and not one of their customer service reps contacted me back. I am dealing with their collection department because I refuse to pay any balance until they came to fist the problem. They are now trying to say it's a cement issue. They never said this prior to taking my order. They never told me I am going to have to hire someone else to replace the concrete to meet their door. Their sales person told me they would cut the door to meet the concrete. The matter is still unresolved. They blatently misrepresented what I was paying for and what was being delivered/installed.Desired Settlement: I have spent $1400 on cement and another $650 repairing drywall after water came through the open side of the door. I want them to give me $1,000 towards this or come and take this door out and I will hire a new company.

Business

Response:

Attached is the Revdex.com complaint form and the settlement agreement with the customer. If you have any questions or concerns, please feel free to contact me.

Settlement Agreement

The parties to this agreement are as follows:

Customer(s): [redacted] M. [redacted]

Contractor(s): DCE Construction, Inc., dba Mesa Garage Doors

Mesa Garage Doors and [redacted] M. [redacted] agree to negotiate and settle the debt (invoice [redacted]) under the following terms and conditions.

Mesa Garage Doors and [redacted] M. [redacted] agree that the current outstanding balance is $2,276.00. All parties agree that Mesa Garage Doors will accept a cash/credit/debit card payment of $1276.00 toward the settlement of the debt (Invoice [redacted]) in full. Mesa Garage Doors agrees to compromise the debt (Invoice [redacted]) that they will receive the payment by February 21, 2014.

Once payment has been remitted [redacted] M. [redacted] agrees to close the CSLB complaint File#S F [redacted] along with the Old Republic Surety Company Bond Claim#65874- Bond# [redacted] as agreed for the discount on the above said invoice as an off-set to incurred costs.

This agreement for debt settlement shall be binding upon Mesa Garage Doors, [redacted] M. [redacted], and their successors and assignees.

The parties have agreed to settle finally and forever any and all claims between them of any nature whatsoever from any and all liabilities or damages of any kind, known or unknown, in contract or in tort.

The parties agree that the items of this Agreement are the result of negotiations between the parties, and constitute a final accord and satisfaction concerning all disputes between them.

All settlement terms herein are dependent upon receipt of final payment by cash, credit or debit card payment in the amount of One thousand two hundred seventy-six and .00 dollars ($1276.00) to Mesa Garage Doors.

Except only to enforce the terms of this Agreement, each party agrees not to bring any claim of any kind against the other party to this Agreement concerning any matter released by this Agreement. Each party further agrees that this Agreement constitutes a bar to any such future claim.

The parties agree the terms and conditions of this Agreement shall remain confidential, and that no party shall release any part of this Agreement unless the Agreement is subpoenaed or their own accountants or legal counsel.

[redacted], AR Credit & Collection Mngr [redacted] M. [redacted], Home Owner

[redacted] M [redacted]

Print Name Print Name

February 21, 2014 2/21/14

Date Date

They were quick in moving our stuff but managed to keep everything orderly as possible. Packed the breakable items with just enough bubble wraps and taped the rest. They were indeed professional in how they handled our stuff. The team was indeed great and hardworking. The quote I got from them was good and customer service was great. It was practically an easy and fast move, which I really appreciate a lot. Gotta hand it to these guys for being one great moving company.

Review: I had scheduled a initial appointment with a estimate about installing a new garage door. First appointment no one showed up and no call. Finally get someone from the company to come out and wanted $100 deposit. No receipt was given and no estimate of the job they planned to do. Online and on TV the pricing of the door installation is $399. I was told it was $399 verbally. The day of installation no one gave us a work order or an invoice they just did the job without consent of price or what was going to be done. They claim they were given consent when that it false. I was told $399, $100 deposit. I have tenants living in this house (I own) and they did not receive a receipt or invoice/work order? Nothing was given indicating the estimate amount they are now saying I owe. I have been harassed on the phone by the technician and left terrible voice messages that they plan to put a lien on my home to take it away from me? Is this legal? Do I need a lawyer? I have told them I would pay the $399 (I paid $100 down) as agreed. They never provided me with the details of how much the installation would be before they installed the garage door. I should have been told verbally and in writing before they installed the garage door. This company is misleading online, and on TV. Not to mention customer service is no help when asking questions.Desired Settlement: I will pay the balance of $299. I want this company to stop harassing me and to stop threatening to put a lien on my house. I do not want no more phone call's from the company especially the technician who put me in this position. Please I have high blood pressure and people who try to provoke arguments compromise my health which can lead to a stroke. If they continue to call and leave messages late at night, early morning I will get a lawyer.

Business

Response:

[redacted];Mr. [redacted] has failed to return multiple phone calls in response to his debt to Mesa for his special order door and motor. The contract is clear and signed (please see attachment). He filed this complaint and refuses to respond to our calls or attempts to resolve, although he has a brand new door and motor installed at his property.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I spoke to Mesa Garage Doors before installation, and after installation. First, I when the tech came out to do a estimate they asked for $100 deposit. They never gave a receipt of the deposit made. They never gave me a written estimate/invoice of purposed charges. I never made a special order. I reference the to the add on TV $399 garage doors included installation to the customer rep and tech. I never signed anything with the price they are now claiming I owe. I will pay $299 for the unpaid balance as I made a initial deposit. This company harassed me, threaten to put a lien on my house and take it away, made verbal profanity & left crazy messages on my voice mail late at night. They made no civil offer of resolution to me at the time of this incident.

Regards,

Business

Response:

Our position remains the same as our original response. (see attached invoice)

Review: We purchased a garage door from Mesa Garage Doors, The installation started in January 2012 and was never properly finalizedAs of this date, December 20, 2013, is not usable, it shakes when moving from the break away track to the upper rail track, There is a transition radius that was removed by the previous installer, we had many, and needs to be added. Without that radius the door rollers hit the tracks, it shakes and hits hard and is causing cracks on the drywall, it will destroy itself it if is used with the frequency a garage door needs to be opened and closed.On November 2nd 2013 we were told that the upper rail will need to be replaced to finalize the installation, parts needed to be ordered, two weeks lead time. We are still waiting and after contacting them many times we can not get an answerDesired Settlement: The upper rails need to be replaced with a rail with a 12 inch transition radius so the door rolls smoothly along the track. Need ASAPWhen we purchased the door we included an option with a door opener that comes with a keypad to allow the opening of the door with the keypad mounted on the outside front wall of the garage.Very convenient when we have kids and they don't always have a key to the house. We are deprived of the use and enjoyment of our door until is solved

Business

Response:

At the time of this complaint, we had a resolution in the works as well as a scheduled service date. We made various adjustments to the garage door, per customer's request and specifications in order to completely satisfy our customer and resolve any outstanding issue by 12/30/13.

Review: Purchased two new garage doors and door openers. Asked the Sales Rep. if during installation the wires between the wall switch and the door opener could be run in the attic. Rep. said they could do that. We settled on a price and prior to signing the contract I asked him again about running the wires in the attic. His reply was "no problem." Installers arrived a couple of days later and when it came to when wiring they told me that they did not do that. I called the sales rep. vis telephone. Got voice mail, left message and no call was returned. Sent a letter of complaint to the company and the company president. Got no response. Sent a certified letter and nobody would accept delivery.

Business

Response:

Mesa Garage Doors (Mesa) received the above-referenced customer complaint on Thursday, August 13, 2015 and appreciates the opportunity to respond.Specifically, The Customer complains that the recently installed garage door opener wiring was not installed to their satisfaction and that the salesperson promised that Mesa would run the wiring behind the installed drywall ceiling. Mesa does not install wiring behind drywall; we staple the wiring to the drywall in a manner that is consistent with industry standards. The salesperson involved in this purchase is a long term employee of Mesa with an advanced understanding of garage door install procedures and Mesa company policies. The salesperson has apologized to the customer for the misunderstanding and explained Mesa’s install policies. Mesa customer service representatives have also apologized to the customer for any miscommunication that led him to believe that Mesa would install wiring behind drywall and explained Mesa’s installation policy regarding wiring and drywall.Furthermore the Customer states that he left a voicemail message for the salesperson and got no response; about this I cannot comment as there is no evidence to prove or disprove the claim. As for the claim that he sent letters to the company and got no response, our records indicate that we have had ongoing communication with the customer. And finally to address the claim that Mesa refused to accept delivery of a certified letter, this is simply untrue. We did receive the certified letter today August 13, 2015.On Thursday, August 13, 2015 Mesa contacted this customer and offered to install the wiring behind the drywall with the understanding that this is not standard procedure and that we are only making this offering as an act of goodwill.At Mesa it is never our wish to disappoint or mislead our customers. We would rather establish a long term relationship and welcome them to our ever growing family of satisfied customers.We sincerely regret any inconvenience this issue may have caused.[redacted] Sales Manager Mesa Garage Doors [redacted]Mesa Garage Doors 1636 West Collins AvenueOrange, CA 92867[redacted]License #759310

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The business did come out and move part of the wiring behind the drywall above the ceiling. This is probably the best that they can do. I think their salesman purposely misled me but what can I do? The garage doors are great and except for one minor problem with one of the doors I am happy with the product. The problem is supposed to be resolved by the company.

Regards,

I am glad to share my comments about these guys. They are truly one of the best garage door specialist in the city. I like the reliable service and the reasonable prices.The technician was very friendly and skillful. The repair was done awesomely. I would recommend this place to my family and friends so that they would also experience a satisfying garage door repair.