Mesa Garage Doors

Review: I purchased two garage doors, one single and one double, to be installed side by side. However, the colors on the two doors are slightly different.Desired Settlement: The garage doors must match in color.

Review: I paid $1007.00 to MESA for a new garage door installation on Jan 20,2015, we have two years warranty.but untill now the door has to be repair 3 times.on Jun 22,2015 the last worker stay one minuite just left and loudly to me. now my car has to park in the street,then no any person of MESA contact with me.I am a old disabled retired lady, I use a caner to move arrond every day, my knee surgery has made me unable to do anything, I am the only person use the garage door, I locked the garage door all the time, no one else can get in,there is no any way to the water can get in,there is no way leaking spot on the roof, we havn't done any abuse or mistake to the garage door.with their 2 years warranty and refusal to repair it correctly.I hope you can take care of it for me ASAP. Thank you.Desired Settlement: finish the job and repair the door, 2 years warranty.

Business

Response:

In response to the above referenced complaint ID [redacted]) by [redacted] - 11-[redacted]).We have tried to resolve this matter with the customer who has launched the above complaint on MesaGarage Doors. According to my records and conversation with Mrs. [redacted] we have been to the property on05/26/15, 06/17/15 & 06/22/15 concerning the sensors on the garage door installed on 01/23/15. On05/26/15 the sensors were adjusted and operable at that time due to someone or something moving thesensor out of alignment, it was also noticed then that the sensors were wet from water that was in thegarage at the time of the service.On 06/17/15 a Mesa Service technician that was assigned to the service noticed the customer was in thegarage with her walking cane and the garden hose in the garage watering down the garage. Thetechnician found that the sensor were soaking wet. The customer was advised that as a Goodwill gesturesince the sensors being wet is not covered under Mesa Garage Doors or the manufacturer's warranty.The customer has been advised that the sensors can no longer be washed and that she will have to beextra careful when she is washing her garage down. On 06/22/15 the customer once again called forservice on the door, the technician assigned to the service reported back to my office his observationupon his arrival the customer entering the garage once again with the water hose wetting the sensors. Ithas been determined by my office that we will no longer replace the customer's sensors underwarranty/goodwill. Going forward Mrs. [redacted] will have to pay for the services that she is requesting to berendered. Mrs. [redacted] has been made aware on several occasions that the cost of the service call to replaceher sensors is $150.00 for the sensors and $75.00 minimum labor charge, but we have agreed that wewill only charge her for the cost of the sensors totaling $150.00 which she has refused on manyoccasions with the latest being today 08/06/2015. We have received numerous harassing calls to Mesa byMrs. [redacted] and several male relatives or acquaintances trying to get the sensors changed again under thewarranty of the door purchase.Best regards,[redacted] . [redacted]Accounts Receivable | Credit Manager[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This letter is written to respond MESA's last email which was dated on 08/06/15. in that email, there are so many irresponsible, made-upfalse, it's very disappointing and disgusting. to solve the problem properly, we must look at the fact and investigate its true involvement. there force I am responding it with the facture records.Personally, I don't have any resentment against MESA, that why I spent $1007 for themand have them installed the garage door. I hade never imagined that it would created so much trouble to me.on 01/23/15 MESA installed my garage door. I am the only person used it. in the year of April,it sarted malfunctioning.05/25/15 MESA service man came for first time.He spend less than one minute and left, saying is no problem.06/17/15 MESA service man came the second time, he said he chain gols along near the ceiling is too short, he changed it with a longer one.06/21/15 the door failed to shut again.06/22/15 service man came the third time, he said the system is damaged because of water. but the truth is that there is no any water source near the garage. it had not been raining, the roof no any leakage. the service man became so hot tempered. he was screaning and shouting to me. I had to told him of calling a police to stop him.

I am a handicapped person, need a walker and a caner to move around but it has nothing to do with our current issue.the garage door failed to work properly since about three months after its installation.it has two years warranty. I have a perfect right for complin and reguest a proper repair. How could the MESAsay that it is a "harassment ".Instead trying to improve their product quality and improve costomer services, they are actually doing poor quality works and bending the facts blaming customers.In the past few services ,your worker had never informed me and regested my signiture before their departure.MESAhas standard installtion $899, $200 refund and with same special offer, just $699,I paid $1007 got the worth installtion and services.we also learned there are many other customers complain from MESA. I hope they will change their attitude to their customers and improve their qualith works

Regards,

Business

Response:

Is this a new complaint? We replaced her sensors for her at no charge on 8-18-2015. She signed of on the work order that the job was complete.

Thank you, [redacted]

They install the door, they did a bad work, we called several times and someone came to checked it out, it was the last time we heard from them.

Do NOT buy from them!!

The day we called Mesa Garage was the day after our relatives visited us for Thanksgiving. While I was about to take the car out, the door wouldn't function so I immediately searched for garage door repair service thru the web. I called Mesa after previous ones failed to comply and was glad that they were also available to send someone over to our place on that day. The technician did come on time and told him about the situation. He immediately went to work and took him awhile to get it fixed. Still he fixed it and gave some tips on proper use of the door. I appreciate his tips and with that, I can definitely say that I am totally impressed with the professionalism they have shown. Kudos to this company and to their staff.

I would like to file a complaint against Mesa Doors located at 4915 E. Hunter Ave, Anaheim CA. I have also issued an email to Dwight Eisnard and Michael Layman of the company, and neither responded after 2 weeks which strongly demonstrates their lack of interest to the customers and confirms their employee's statement that the owners do not any involvement in the daily process.

Chain of Events:

1) August 2015 I scheduled with [redacted] for the repairs of my garage door jams and installation of a new door. The total cost of $815

2) August 2015, I provided [redacted] my card information to process a deposit of $200 therefore a balance of $615 due at the time of installation

3) Sept 26, 2015 the installation was completed and I was very satisfied

4) Sept 28, 2015 I contacted Mesa Doors at 714-787-1903 to share my satisfaction with the installation

5) Sept 29, 2015 I notice on my bank statement that your AR Dept incorrectly charged $815 to my card instead of the $615 balance as previously quoted (refer to #2)

6) Sept 29, 2015 I immediately contact Mesa Doors to advise of the error, I had requested instead of a credit back to my account for the $200 be paid by check and FedEx overnight today therefore I could process the payment with my bank in the morning. Otherwise confirmed by your AR Manager [redacted], the payment will take 48 to 72 hours to process payment.

When I spoke with [redacted] in Accounting, he was aggressive, very unprofessional and interrupted me repeatedly and spoke disrespectfully to me. As I reminded him I was the Customer and as a Manager I would expect he act professionally. He stated that the refund could only be processed by refunding to my bank. I understand and although disappointed, my frustration is his manner in speaking to me and becoming angry and quite honestly sounded as a young 20 year old would speak. He had no patience to address my concern, he immediately reacted aggressively. I brought to his attention that I would like a refund for any overdraft I may incur if the two checks cashed prior to Mesa Doors refund reached my bank. He did agree however instead of politely agreeing and apologizing and expressing he understood my frustration, he instead acted like a child . I asked to speak to his manager and he stated that there was no one at his office, that he was the manager for his department. He also proceeded to tell me that the "owners" of the Mesa Doors have no interest or involvement with the office process. The fact I requested to escalate and he had an attitude and then stated he was done having the conversation with me.

[redacted] proceeded to raise his voice which he clearly was agitated and stated to me that I was having this conversation during my working hours. This type of statements illustrates his inability to stay focused on Mesa Doors Customer's concern which his department was responsible for. To speak to a customer this way, to become aggressive and question if I was making this complaint during my working hours which Mesa Doors working hours do not exceed past 6pm therefore what concern is it of [redacted]s if I am making the call at 8am or 3:30 pm? This demonstrated his efforts to redirect the conversation and his failed attempt to make me concerned that I was calling during business hours, when in fact my staff and my manager were aware of the incident and also considered [redacted] to be very unprofessional.

The lack of professionalism was very clear. And unfortunately the owners of the company share the same lack of professionalism. I would not recommend them to anyone nor would I use them for my other homes. I had been referred to Mesa Doors by 2 co-workers and one family member but since shared my experience and we all have concluded it is unfortunate the owners have no interest to accept the complaint and apologize.

I had a single and double door replaced by Mesa Garage Doors before and until now they are both doing great.

Just recently, I had to call them again because a part of our garage door system broke, which made it difficult to open the double door. Well, they came right away and was able to fix the problem without a fuzz.

Based on the experiences I had with this company, Mesa Garage Doors can be relied on when you need a garage door service. If you need a door installed or replaced, they have skilled and experienced guys who can take care of it. Moreover, they have a good selection of doors.

When it comes to repairs, I only had it once but it is more than enough to draw a conclusion. Their repair service is top notch.

I am very satisfied with the work done by their people and I am willing to recommend them to others. Actually, I have hired them twice and both were great. First, I called for a repair service on our garage door opener and their technician came promptly and fixed it properly. The second one was to have a new garage door installed, in which they complied quickly and did it efficiently. Something that you can't find anywhere else, well in my opinion, is how great the quality of work is. Price is quite reasonable as well. I am definitely recommending this company.

Review: I ordered 2 doors to replace existing doors on 4/15/14. The salesman measured wrong and both doors were too small for the opening. The installers installed them anyway on 4/21/14, without letting me know that they were too small.There were gaping holes showing into the garages. When requested replacements, I was given the run-a-round as to a date for install. They finally came out again on 5/2/14 (with the wrong size door), and I was assured that they would return the following Monday to replace both doors. Again I received the run-a-round. The communication was lacking, and when I called and left messages, most of them went unanswered. I would continue to call the company for answers and not get any. Today (5/21/14), they came out again to install the doors. They sent the wrong style doors (without windows & I paid for windows). I agreed to have them installed as long as the windows are installed tomorrow (5/22/14). I was assured by Jeanette, that they will install the windows tomorrow. They were also suppose to bring out molding for the doors, and their work order didn't indicate any molding. At this point, if the windows don't come tomorrow, I would like my money back and will find another company to complete the install.Desired Settlement: I would like the doors and molding to be installed correctly and to have communication from the owner ([redacted]) of the company. I have left 2 messages on the owners voice mail requesting a call back, and have never received one. The job is not finished, and I doubt that it will be soon.

Business

Response:

This matter was resolved with continuous communication with the customer and her daughter. The issue is closed with our office as customer is satisfied with doors.