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Michael & Son Services Inc

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Reviews Michael & Son Services Inc

Michael & Son Services Inc Reviews (816)

My first experience with Michael & Son was excellent. For that reason I did not hesitate to call the company again when I had another plumbing problem 6 weeks later. I wasn't disappointed this time either. First-rate knowledgeable employees. Thank you.

I highly recommend Michael & Sons for HVAC duct cleaning. They provide friendly service and explain what the services that they are providing.

I called Michael & Son for a plumbing issue in my home. The call taker was polite and professional. An appointment was set for several days later (at my request). On the date of the appointment, the plumber (Victor G[redacted] called my house and provided an arrival time. Once at the house, Victor showed obvious knowledge and explained the total process. I felt completely comfortable with the entire event. Thanks

From: Roselyn M[redacted] Date: Mon, Nov 23, 2015 at 9:36 AMSubject: Revdex.com Complaint #[redacted]To: [redacted] <[redacted]@myRevdex.com.org>In response to  [redacted]Michael and Son Services replaced [redacted]'s furnace on October 20, 2015 and refunded her the difference in price. We consider this concern...

closed. Roselyn ** M[redacted]Customer Relations Department Michael & Son Services, Inc.5740 General Washington DriveAlexandria, VA 22312Office # ###-###-####Fax # ###-###-####[redacted]@michaelandson.com

We have always gotten superb service from Michael and Son, whether it be a plumber, electrician or other category of service.

As always service was professional and personable. The technician arrived during the stated window and called to let me know he was on his way. The problem was diagnosed and fixed promptly

Extremely professional and efficient service. Wayne was quick to diagnose the problem and fix, and then check overall system performance three times by the time he departed.

Curtis did a great job on my house. This job turned into a very complicated project that entailed replacement of a garbage disposal and the kitchen drain plumbing all the way to the cleanout. The pipes were in a finished basement ceiling, but he was able to finish the job with a minimum impact to the sheet rock ceiling. The project went well into the evening, but he stayed on it until all of the work was finished and cleaned up.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:  It did not come from the owner, who I thought was concerned enough to address this matter, and **. [redacted]'s solution is for me to spend more of my hard earned money...or continue to let him parade his foot traffic through my residence, maybe he will wear me down and I will give up....that is his only solution (exaust my leave with home visits, bring in my own plumber (never mind I did not have this problem until I followed their technician's advise), spend more of my hard earned money to get this matter corrected....I get it he is there to make money for the company!   However, I notice **. [redacted] did not have the common decencey to address this matter himeself, since it is his company and not **. [redacted]'s......it is obvious where he stands (ignore the customer long enough, and they will go away), at first he appeared willing to help me and then all of a sudden...nothing?  I guess he feels...he has my money so why should he be willing to make this right?   Spend it well **. [redacted]!Regards,[redacted]

Andy, Santos and Alberto cleaned my dryer vent this morning. They did an excellent job and were courteous and professional. I am so impressed with their customer service and highly recommend them for this work.

Professional. Helpful. Respectful to my office staff. We are happy with the prompt arrival, quick service and job well done. The office lead is happy with the work and enjoyed the bidding agent and the staff doing the work. She felt respected and treated fairly working with Michael and Sons.

From: Roselyn M[redacted] Date: Mon, Nov 23, 2015 at 9:36 AMSubject: Revdex.com Complaint #[redacted]To: [redacted] <[redacted]@myRevdex.com.org>In response to  [redacted]Michael and Son Services replaced [redacted]'s furnace on October 20, 2015 and refunded her the difference in...

price. We consider this concern closed. Roselyn ** M[redacted]Customer Relations Department Michael & Son Services, Inc.5740 General Washington DriveAlexandria, VA 22312Office # ###-###-####Fax # ###-###-####[redacted]@michaelandson.com

Thank you for allowing us to respond to our customer's concern Michael and Son Services arrived at our customer's home to install a New [redacted] Heat Pump System. On Dec . 2011 we performed  a routine Maintenance Tune Up and found no concerns. In July 2011 we checked on the...

unit and adjusted the refrigerant charge, cleared drain and replaced the air filter. April 5th 2014 we were scheduled to go out because our customer had concerns wit the AC. We arrived and found the system low on refrigerant, the air filter was dirty and we saw a need after further research to perform a leak search. We performed the refrigerant leak test and found a leak in the tubing at the outdoor unit, repaired the leak, charged the unit and replaced the air filter. On June 19th 2014 we arrived to the customer's house to find the drain line trap clogged, cleared and checked the refrigerant, everything was operating as it should be. June 30th we were called back and found some concerns accessing the customer's preexisting drain line for evaluation regarding the drain clogged issues. We added an additional sensor for water protection at no cost to the customer. July 1, 2014 we ran a new drain for for the unit at no cost to our customer, checked the refrigerant pressure, and found the attic fan was non operational. July 15th, 2014 we were called because customer had no AC we diagnosed and found the blower motor needed to be replaced. Our customer's unit is warrantied. We ordered the motor, board, and transformer, installed these parts and tested. Everything was working as it should. December 9, 2014 we checked on the unit, adjusted refrigerant, checked over the system and everything was tested and working. March 25th, 2015 the unit was not defrosting properly, we added refrigerant. On May 8th 2015 unit was low on refrigerant, charged and scheduled return for leak test and repair. We returned to seal all refrigerant leaks in system. Tested work everything is working as it should. 
All unit concerns  have been corrected under warranties. At this time everything is working normally. As
it is impossible to predict any future issues of mechanical
equipment, it is important to keep the air filter clean and maintained on a
regular basis. Failure to do so will cause added stress to the system. which can  result in equipment and or part failures including
refrigerant leaks. Michael and Son Services strongly believe a replacement of the unit is not necessary. We have
not found any particular concerns  to deem the unit as a “lemon” . We believe the
unit to be in good working condition and free of any defects. Unit is still
under  manufacturer warranty and we will
continue to respond in a timely manner to correct any issues covered at no expense to our customer. This was a truly a regular service call, these type of things do happen which id why we have our regular season tuneups to catch these concerns before they happen and her coverage covered these type of concerns If our customer has any questions please contact us directly so we can further assist. If there are no further issues please consider closing this matter as satisfied.

I contracted with Michael and Son to replace my heating and air conditioner units - that was a bad decision on my part. The techs that were sent to my home were nice but not knowledgeable: they must have been fresh out of school with no experience. They caused more problems than they solved. Needless to say, their work failed inspection by City of Hampton. The next two techs that came, attempted to repair the first groups' work but instead caused even more problems. Again, their work failed inspection. Finally, after even more techs' visit, the Hampton Inspector passed the unit. In the meantime, the workers damaged the garage door opener light cover (it has not been properly repaired), cut a hole in the cement floor (app 4") for a "stop bar" that was unnecessary (used my shovel to mix cement, and left cement on the shovel), then removed the bar and swept cement dust in the hole and called it repaired. Unnecessary holes were cut in the garage ceiling and (after inspector required repairs) nailed sheet metal rather sheet rock to cover their mistakes. The one day job of replacing the heating and the air conditioner unit took from Aug 3, 2015 to Aug 27, 2015.
The office personnel were nice but did not always follow through. They tended to do things at their convenience rather than working with the client. Such as, taking over 20 days to give me paperwork for a rebate.
My experience with Michael and Son was horrible. I would definitely not recommend this company for any work. The only recommendation I have is to stay far away from this company. I dread calling them for warranty service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
On June 12, 2015, I received the following email from the company:
[redacted] 
[redacted]
[redacted]
Thank you for speaking to me
this morning regarding your service concern. 
As we discussed we will have a
team of guys including Electrical , HVAC installer and a drywall team to cut and
replace the drywall when all is complete.  Your scheduled date and time that
work for you was June 18,2015. The arrival time is between 9 am and 11 am our
goal is to complete the heat tape or re-routing of the line the same day. WE
WILL NOT RUN ANY DRAINING FROM YOUR UNIT THROUGH THE SUMP PUMP AS YOU
REQUESTED!!!
(Just writing to be clear
smile). 
The only thing that may
require a second day as we discussed is maybe the painting if the drywall mud
and taping doesn't dry in time to complete the work. 
Please reply to let me know
you agree with what is written in the message above and if you need to add or
clarify, I will be more than happy to answer or correct what is needed?
Thank you again for allowing
us to serve your concern and I look forward to getting your home back up to
shape.
Vance S[redacted]
Customer Relations
Manager 
Michael & Son Service
Inc.
Lastly, it is my hope that Michael & Son is sincere and will execute the process they communicated in the email above.
Regards,
[redacted]

From: [redacted] <[redacted].com>Date: Mon, Aug 15, 2016 at 9:30 AMSubject: Complaint #[redacted] - Michael & SonTo: [email protected],In reference to the #[redacted] complaint made towards Michael & Son, the repair work was completed at 5:30 PM on Saturday, 8/13/16.  Roselyn M[redacted] and Vance S[redacted] did take care of making sure that the issue was handled with the proper urgency on Saturday afternoon after I made the Revdex.com Complaint (prior to being notified by Revdex.com of the complaint this morning).There is still the issue of the illegally dumped trash on our neighbor's lawn that they are working to resolve with me.At this time, I do not feel as though we need Revdex.com to conduct any further action and they can close the complaint file.-[redacted]

Both gentlemen arrived on time, and did a outstanding job. Both were knowledgeable and knew their stuff. Thanks Michaels and Son you are the best.

Everything went well with the technician Stephen I will recommend Michael and Son services to other persons.

Michael & Son did an outstanding job repairing my heat pump. They were timely in responding to my service call and completed the necessary repairs in a short period of time. I would recommend them for any heating or air conditioning need.

Brad B[redacted] was right on time, called ahead to let us know he was on the way (as promised), and quite courteous. Although the salesman (also a Brad) had thoroughly explained all that the job entailed, Brad went over it all again and got right to work. After the job was finished he explained the thermostat and made sure I had no further questions. Every step of this process/job has been simple and a pleasure.

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Description: Electricians – Residential, Fire & Smoke & Water Clean Up, Generators, Mold & Mildew Remediation, Plumbers, Construction & Remodeling Services, Fire & Water Damage Restoration, Heating & Air Conditioning, Home Improvements - Additions, Roofing Contractors, Siding Contractors, Sunroom & Solarium Design & Construction, Windows, Handyman Services, Kitchen & Bath - Design & Remodeling

Address: 5740 General Washington Dr, Alexandria, Virginia, United States, 22312

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