Michael & Son Services Inc

Great experience with my technician Timely and very thorough This company always does a great job with providing quality services within my local area

James Sperformed a free plumbing inspection after he replaced my kitchen sink drains to accommodate a larger garbage disposal I installed Upon seeing that my water heater was years old, he discussed replacement options with me Having had a water heater fail and cause damage in the past, I decided to replace the unit James returned at the agreed upon day/time and installed a new gallon gas heated tank with a drain-connected pan, two shut-off valves, an expansion tank, and an alarm He kept me informed during each step of the process and carefully cleaned up after he was finished I'm very pleased with his work and highly recommend Michael & Sons to anyone needing plumbing assistance

I am totally impressed with the work that the plumber Tdid, and with smoothness of Michael and Son's operationThey gave me options relating to when I wanted/needed a plumber, and then a time slot, as well as suggesting that the year-old cut off valve to the toilet be replaced The plumber called and fine-tuned his ETA When he arrived, he parked around the corner so as not to knock down some low-hanging branches over my driveway, which meant more carrying of gear for him He gave me an estimate after checking things out and discussing with me what steps I had taken All good; he was done in about half an hour Especially important to me, besides his competence, is the fact that he was obviously Good Folk, the kind of guy you can trust around your house or your wife if she is there alone I have had numerous Techs from Michael and Son, and all of them have been competent and trustworthy They're great!

Excellent!

From: Mandisa D*** Date: Fri, Feb 6, at 1:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: *** *** Cc: Vance Shepard
In Response to ? ***:Thank you for allowing us to respond to our customer's concernWe are very sorry for the misunderstandingMr*** is having the work that he is concerned with which is outside of the scope of the work that we were hired to doWe made many efforts to try and help him with his concernwe have reduced the price and offered payments along with a long term solution for his concernHe was to have spoken with the Church organization and was to give us a return call, however when he called back he was not willing to work with us in regards to making things rightWe thank you for allowing us to respond to our customers concern and we will gladly work with him with the offers that have been presented to himWe would like to close this matter as being satisfied there is nothing else we can provide to this customer unless he is willing to work with our offers

The maintenance technician, Reggie Fwas very professional and thorough in servicing my unitHe explained every aspect of the maintenance he had to perform and why it was necessary for proper functioning of the unitThanks for the great service!

*** ***
Complaint ID# ***
Thank you for allowing us to respond to this concernWe made many attempts to help this customer and she was willing to allow help but later claim we failed to call her and assist her with return calls
Michael & Son asked the manager of the area to make
contact and he left messages and they were never returned.
We made several attempts to clean her rugs and according to the carpet company it was successful
Nothing other contact has been made and we feel this matter should be closed as resolved

Kenny, our tech is very professional, knowledgeable and honestHe was right on time and provided a 30-minute call ahead of arriving He does not try to oversell the job and explains the process and problems in a way anyone can understandHe installed the water treatment system and hot water heater the next day! Great service! Thanks!!

Raven S*** HVAC Service Tech, serviced my furnace todayRaven was thoroughly professional, knowledgeable, and helpfulHe was able to explain, in simple terms, the workings of my furnaceHe also suggested items for my consideration to improve air quality in my home

superb service, timely arrival, sharp in appearance and explained all of the actions/solutions being provided - very professional!

Great company experience and excellent service from James R

We identified that the customer had a concern with his unit, which based on our way of doing business as stated in the first response the price difference would have gone to $to $If we needed to repair the unit at whatever cost would have been assessed, in addition to the $89.00 Most Customers will hire another service company and they will come in and do the work based on the way that they do business, but based on the outcome of the other service company we would have resolved it the same wayEach company has their own travel fees and our company is no different and this was the reason for our cost for being in the customer's home If he would like for us to assist him with this matter we will be more than happy to come over and do a full assessment on his unit to make sure that everything is working as it shouldThe cost for this would be $otherwise we would like to close this concern as satisfied. On Thu, Dec 4, at 11:AM, *** *** wrote:-- Thanks Vance S*Customer Relations Manager Michael & Son Service IncGeneral Washington DriveAlexandria,Va.22312Office ####-###-####

My heat went out on Christmas Day and Morgan came all the way from Elizabeth City to fix it He discovered what was broken, replaced it quickly and had the heat back on within an hour Great job!

Thank you for allowing us to respond to our customer's concernWe
have made several attempts to contact our customerPlease have our customer call us so we can understand her concern and requests so we can better assist in making things right with her

I would like to make comments about my experience with Matthew B*** at Michael & Son - Richmond He was a very professional, very nice and knew a lot about his job He was very helpful with our purchase of a new Carrier ton heat pump I would rate him a out of Star employee!

The technician, Abraham B***, was very timely He was very patient with me when I asked questions He did an excellent job He explained everything that was required including the costs They were very clean and dispose of any trash I would recommend their services

Had a problem and Michael & Son were fast to come out and inspect my a/c unitPete Bwas professional and demonstrated/explained the problem to me in a way I could fully understandVery happy with the service and will keep using Michael and Son!

The tech did an excellent job and knew what he was doing

The technician (Thomas) was very thorough and took time to explain the job he was performing He took the time to go through both HVAC systems with a fine tooth comb I was very appreciative that he did not rush but took his time He was very professional

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Vance,
I appreciate your quick responseI'm a little confused by the following lines, "In order for us to refund your money at 100% we had to reduce the cost incurred for members onlyHowever, we did not take any funds away from your current daily membership rateIn turn, you are receiving your $and the balance left over is what we are proposing to send to you"Can you please confirm how much I am being refunded and how the refund will take place? $389?
For example; Are you mailing me a check? If yes, what is the approximate date the check will be mailed?
Regards,
*** ***