Michael & Son Services Inc

Professional. Helpful. Respectful to my office staff. We are happy with the prompt arrival, quick service and job well done. The office lead is happy with the work and enjoyed the bidding agent and the staff doing the work. She felt respected and treated fairly working with Michael and Sons.

Everything went well with the technician Stephen I will recommend Michael and Son services to other persons.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
On June 12, 2015, I received the following email from the company:
[redacted] 
[redacted]
[redacted]
Thank you for speaking to me
this morning regarding your service concern. 
As we discussed we will have a
team of guys including Electrical , HVAC installer and a drywall team to cut and
replace the drywall when all is complete.  Your scheduled date and time that
work for you was June 18,2015. The arrival time is between 9 am and 11 am our
goal is to complete the heat tape or re-routing of the line the same day. WE
WILL NOT RUN ANY DRAINING FROM YOUR UNIT THROUGH THE SUMP PUMP AS YOU
REQUESTED!!!
(Just writing to be clear
smile). 
The only thing that may
require a second day as we discussed is maybe the painting if the drywall mud
and taping doesn't dry in time to complete the work. 
Please reply to let me know
you agree with what is written in the message above and if you need to add or
clarify, I will be more than happy to answer or correct what is needed?
Thank you again for allowing
us to serve your concern and I look forward to getting your home back up to
shape.
Vance S[redacted]
Customer Relations
Manager 
Michael & Son Service
Inc.
Lastly, it is my hope that Michael & Son is sincere and will execute the process they communicated in the email above.
Regards,
[redacted]

I contracted with Michael and Son to replace my heating and air conditioner units - that was a bad decision on my part. The techs that were sent to my home were nice but not knowledgeable: they must have been fresh out of school with no experience. They caused more problems than they solved. Needless to say, their work failed inspection by City of Hampton. The next two techs that came, attempted to repair the first groups' work but instead caused even more problems. Again, their work failed inspection. Finally, after even more techs' visit, the Hampton Inspector passed the unit. In the meantime, the workers damaged the garage door opener light cover (it has not been properly repaired), cut a hole in the cement floor (app 4") for a "stop bar" that was unnecessary (used my shovel to mix cement, and left cement on the shovel), then removed the bar and swept cement dust in the hole and called it repaired. Unnecessary holes were cut in the garage ceiling and (after inspector required repairs) nailed sheet metal rather sheet rock to cover their mistakes. The one day job of replacing the heating and the air conditioner unit took from Aug 3, 2015 to Aug 27, 2015.
The office personnel were nice but did not always follow through. They tended to do things at their convenience rather than working with the client. Such as, taking over 20 days to give me paperwork for a rebate.
My experience with Michael and Son was horrible. I would definitely not recommend this company for any work. The only recommendation I have is to stay far away from this company. I dread calling them for warranty service.

Johnathan was very knowledgeable about what we had asked for but also offered us help with updating electrical thinks needed in our home we didn't realize we needed. We feel much safer knowing we have had these updates taken care of. Will recommend him and Michael & Son to our friends and family. Thanks so much, Cynthia H[redacted]

Both gentlemen arrived on time, and did a outstanding job. Both were knowledgeable and knew their stuff. Thanks Michaels and Son you are the best.

We were very pleased with the dedication of Ronnie L who put his all in seeing to our plumbing needs. Great job! Thank you.

tore p has done work for me twice now. the first time he installed a new water heater. today he repaired two outside water facets. both times he did excellent work,was very professional and very courteous. I recommend him to all my neighbors and friends.

Date: Fri, Dec 2, 2016 at 1:31 PMSubject: Re: [redacted] Complaint (11674377)To: [redacted] <[redacted]>, Aaron S[redacted] <[redacted]>, Gerren L[redacted] <[redacted]>Thank you for the opportunity to serve our customer need...

. We reviewed our files and although we served her for services regarding her heat and Air condition services. We have no record of doing any services for Electrical work. Unless she has something she can provide us we have no other reason to believe this concern belongs to us.Thanks Vance

Thank you for allowing us to respond to our customer's concern.  All conditions have been met.  [redacted] has been refunded as promised.

Lavar H[redacted] is the epitome of a service representative for any company. Your company should be proud to have his type of person working for you. He is efficient, friendly, and knowledgeable.
He serviced our furnace in a very professional manner and in a timely manner. We will certainly request him for any service we require in the future. Thank you Lavar and thank you Michael & Sons.

Our experience with Michael & Sons Restoration and their technician, Mr. Ahmed B[redacted] and Renee, was exceptional. After experiencing severe water damage, Mr. B[redacted] responded within 2-3 hours of our phone call to Michael & Sons. Both men were courteous, understanding of our distress, and very competent, true professionals.

Sean is a wonderful technician. He is professional, friendly, knowledgeable and just a great guy. But the main thing I would like to say about Sean is how he goes above and beyond and does extra just to help make things easier for you. He is always about helping you in any way he can.

Sam the technician was very helpful. He took the time to talk and answer all of my questions. He looked out for my best interests and spoke very honestly.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I don't understand their comment regarding B&B's invoice. That was an old bill to prove that the compacitor had failed before and had the same symptoms as when we called Michael & Son to come out to fix it. B&B repaired it. Michael & Son was the company that said the air conditioner needed to be replaced, not [redacted].  [redacted] dealt with the installation of the oil furnace, which did not need to be replaced, but Michael & Son said they could not install a new a/c without replacing the furnace.  This was not true.  It was [redacted] that informed us that they had gotten our old a/c to run and that it could have been repaired. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Reply with proofs;   DEAR SIR,  RESPECTFULLY I WOULD LIKE TO SUBMIT THAT::::::He did not say any charges like $89.00 for diagonistic  before starting the job. I told him just tune up and it was used in last winter. If something is wrong dont touch it.Tune up if its working.Otherwise just leave it. How long would it take to check if this device needs more work or not tunable.Just by checking the on/off switch. Because I know how they make money. So my doubt was 100% correct. When he gave me the estimate of $695.00 .After a few days I called automatic Climate and he did not say any big replacement of fan etc. Plus he was complaining that some untrained person had messed up the fan wiring .You can call and verify from him. It is not old enough case. You can call him and verify what was wrong He did not not replace even a single thing. In addition he charged the freeon of 3 lbs $45/lb.
Regards,
[redacted]

Timely dependable service

Roman";color:#222222">Thank you for allowing
us to respond to this concern.  Michael
& Son have no record of a concern with this customer’s tune-up
complaint.  In addition, if the
customer’s unit was not working, our dispatch rate changes to $89.00 to
complete a full diagnostic. 
We are sorry for this
concern and would be more than happy to offer our customer $75.00 in Michael
& Son store credit to settle this concern.

Friendly and professional service.

[redacted]
Complaint ID# [redacted]
Thank you for allowing us to respond to this concern. We were willing to work with our customer to make some offers to handle her concern.  When we called customer, she hung up the phone and was not willing to discuss. We are willing to meet her...

desired settlement for a refund of $329.00
Please close this concern.  Customer’s desired settlement has been met.
Thank you, 
 
SelMetria Q[redacted]
Customer Relations Department 
Michael & Son Services, Inc.
5740 General Washington Drive
Alexandria,Va.22312
Office ###-###-####