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We are responding directly to the consumer in writingThe original creditor recalled the accountTherefore, we have closed the account in our office and returned it to the original creditorAdditionally, the account was not reported to any credit reporting agency by our officeThe original creditor handles the credit reporting on the accountAny questions related to it can be addressed with [redacted] ***Sincerely,Consumer Affairs on behalf of IC System, Inc

Initial Business Response / [redacted] (1000, 5, 2015/07/23) */ Re: [redacted] Case# [redacted] IC System Reference No [redacted] Thank you for contacting us on behalf of Ms [redacted] Upon receipt of this complaint we updated the file as disputed and contacted our client directlyOn July 23, their office recalled the file, therefore,IC System, Inchas withdrawn this account from our files and returned it to them We are no longer pursuing collection activity and apologize for any inconvenience this may have causedWe are mailing a letter directly to Ms [redacted] to confirm this information and if she has additional questions please have her contact Consumer Affairs at 1/ [redacted]

Upon receipt of this complaint IC System ceased all collection activity and forwarded a copy to our client for their review Our client has since recalled the account from our office.IC System has now closed the account and returned it to our client We have mailed a letter to the consumer as confirmation the account has been withdrawn IC System will request the credit reporting agencies remove any reference to the file from their records The consumer may want to check with their local credit bureau in 30-days to ensure that their credit record has been updated.Sincerely,Consumer AffairsThis communication is from a debt collector

Thank you for contactng us Our records show the account was disputed The original creditor provided validation which we sent to the consumer on April 12, Since that time the original creditor recalled the account and IC System discontinued collection activity Rest assured IC System did not report the account to any credit reporting agencies Sincerely, Consumer Affairs This communication is from a debt collector

The file in question has been closed with our officeA letter of confirmation was sent to Ms [redacted] dated September 8, A copy of that letter is also attached

We certainly apologize for any inconvenience the consumer may have been causedOn March 4, the account was placed with IC System for collectionAs previously noted, on March 22, 2017, the original creditor recalled the account and IC System ceased all collection activity on the accountRest assured IC System, Incdid not report the account to any credit reporting agencyAdditional questions related to it, can be addressed directly to the original creditorSincerely,Consumer Affairs on behalf of IC System, Inc

On or about January 8, our client requested that we discontinue collection activity on the account Therefore we have ceased collection efforts Under separate cover we are writing directly to the consumer.Sincerely,Consumer Affairs staff on behalf of IC System, Inc.This communication is from a debt collector

Our records indicate the account has been disputed IC System, Inchas closed out the account and discontinued all collection activity Under separate cover we are writing directly to the consumer.Sincerely,Consumer Affairs staff on behalf of IC System, Inc.This communication is from a debt collector

Thank you for contacting us on behalf of the consumerThe account has been recalled and withdrawn from our files and we are mailing a letter to the consumer to confirm that information

Our representatives are required to verify they are speaking with the correct party so confidential information is not released to the wrong individualIn this specific instance, the consumer and spouse have different last nameA supervisor who spoke with the consumer on 9/23/noted the dissatisfaction and flagged the account for no more phone callsThe payment at issue was receivedHowever, the payment processing system rejected the paymentIt will be returned to the consumer with an explanationOn behalf of IC System, Incwe apologize for any inconvenience the consumer may have been causedUnfortunately it is not our procedure to discuss accounts via emailWe have been experiencing telephone problems this weekWe have been working to resolve those issues.Sincerely,Consumer Affairs on behalf of IC System, Inc

IC System has responded directly to Mr [redacted] via the email address given in this complaint

IC System has discontinued all collection activity on the account We requested that any information our office may have forwarded to the credit reporting agencies regarding this account be deleted or removed from their record The consumer may wish to check with his local credit bureau in 30-days to ensure that his credit file has been corrected A confirmation letter has been mailed to the consumer.Sincerely,Consumer AffairsThis communication is from a debt collector

Upon receipt of this complaint IC System ceased all collection activity and forwarded a copy to our client for their review and response Since we haven't had sufficient time to complete our investigation of the dispute we have stopped collection of the account pending the results of an investigation Once verification of the debt is received, we will forward a copy of the verification to the consumer and resume collection activity We have requested that any information provided to the credit reporting agencies regarding this account be deleted or removed from their records The consumer may wish to check with their local credit bureau to ensure that their credit file has been corrected.Our attempts to verify this debt as due and owing will continue but the debt will not be re-reported to the credit reporting agencies by IC System.Sincerely,Consumer AffairsWe are a debt collect attempting to collect a debt and any information obtained will be used for that purpose

On or about April 17, our client recalled the account Under separate cover we are writing directly to the consumer.Sincerely,Consumer Affairs on behalf of IC System, Inc.This communication is from a debt collector

Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ Re: [redacted] Case# [redacted] IC Reference No [redacted] Upon receipt of this complaint we updated Mr [redacted] 's account as disputed and forwarded a copy to our clientOur client advised us that they have credited the balance to zero and requested we close the fileTherefore, we have withdrawn this account from our files and are no longer pursuing collection activityWe have mailed a letter, today, directly to Mr [redacted] to confirm this information and we apologize for any inconvenience this may have caused

Thank you for contacting on behalf of the consumerOur client has confirmed the consumer is not responsible for this account, therefore, IC System has withdrawn this account from our filesWe have requested the national credit reporting agencies delete and reference of this account from their files and, today, we are mailing a letter directly to her to confirm this informationWe apologize for any inconvenience this may have caused

Thank you for contacting us on behalf of the consumerOn June 27, our client recalled this account, therefore, we have closed the file and returned it to their office Our office has requested any information we may have forwarded to the national credit reporting agencies be deletedIf the consumer has additional questions please call IC System Consumer Affairs department at [redacted]

Thank you for contacting usThe consumer filed a complaint with the Consumer Financial Protection Bureau ("CFPB")We have responded directly to the consumer via the CFPB portalAttached is a copy of that responseA noted, the account was disputed and verification provided to the consumer Shortly afterwards the original creditor recalled the accountWe closed the file and submitted a deletion request to the credit bureausSincerely,Consumer Affairs on behalf of IC System, Inc

Attached is a copy of what was mailed to the consumer on March 15, Respectfully,Consumer Affairs on behalf of IC System, Inc

Attached is a copy of correspondence sent to the consumer on 11/28/The consumer may wish to check with her local credit bureau to ensure that her credit file has been correctedThe letter may be submitted as proof if necessaryAdditionally, IC System, Incdid not purchase the accountWe hope this information is helpful Sincerely, Consumer Affairs on behalf of IC System, Inc This communication is from a debt collector