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We are sorry that the consumer's experience did not meet their expectationsA response has been mailed directly to the consumerAttached is a redacted copy of that responseWe hope this resolves this matter and apologize for any undue stress causedSincerely,Consumer Affairs on behalf of IC System Inc.Toll Free No: ###-###-####

Upon receipt of this complaint IC System ceased all collection activity and forwarded a copy to our client for their review and response Since we have not had sufficient time to complete our investigation of the dispute we have stopped collection of the account pending the results of an investigation Once verification of the debt is received, we will forward a copy of the verification to the consumer and resume collection activity.Sincerely,Consumer Affairs on behalf of IC System, Inc.This communication is from a debt collector

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not enoughThey are making up thingsThe proof is attachedThey need to fix it on my credit reportIt's the wrong date of birth and I never had services with them before

We apologize for any inconvenience you may have been caused We attempted to email a receipt directly to the consumer but it was returned due to a system error On both April 9th and 11th a receipt was mailed directly to the consumer by regular mail, neither were returned undeliverable Also, upon receipt of this complaint, IC System emailed the consumer directly from our Consumer Affairs mailbox This email did not come back undeliverableThank you for the opportunity to review and respond to this matterSincerely, Consumer Affairs staff on behalf of IC System, IncThis communication is from a debt collector

IC System, Increceived a complaint from the Consumer Financial Protection Bureau and has responded directly to the consumer through that portalAttached is a copy of that response for your reviewPlease let us know if you need anything further.Sincerely,Consumer Affairs on behalf of IC System, Inc

Thank you for contacting IC SystemAttached are copies of letter sent to the consumer as confirmationThe consumer may submit these letters as proof if necessaryWe hope this information is helpfulPlease contact our Consumer Affairs staff if further assistance is neededSincerely,Consumer Affairs on behalf of IC System, Inc

Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ IC System Reference#: [redacted] Thank you for forwarding this information to usIC System responded via mail sent directly to the consumer today, July 30, Please allow - days mailing time Candice [redacted] Consumer Affairs

Thank you for contacting us on behalf of the consumerDue to the dispute surrounding this account IC System has withdrawn this account from our filesWe have requested this account be deleted from credit reports and consumer should allow 30- for credit bureaus to update their files

IC System's response was sent to the consumer via the email given in the complaint IC System has requested the credit reporting agencies remove the entry from their records while we investigate the consumer's complaint.Thank you

Upon receipt of this complaint our client has recalled the account Under separate cover we are mailing a confirmation letter directly to the consumer Please allow 5-days for mailing time.Sincerely,Consumer AffairsThis communication is from a debt collector

Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ [redacted] Case No [redacted] Our No [redacted] Our records indicate IC System requested the credit reporting agencies remove or delete any reference to this file from their records electronically on June 8, Upon receipt of this complaint, IC System has again sent an automated update to those agencies reiterating the deletion requestI have also requested a letter of confirmation be sent to Mr [redacted] for his recordsPlease allow mailing time Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Consumer Response / [redacted] (3000, 17, 2015/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Transunion has not been notified and is still reporting the item.I will be satisfied when item deletedThanks Final Business Response / [redacted] (4000, 19, 2015/09/18) */ We routinely send account information to the credit bureaus weekly on an electronic fileThe file is sent to Transunion, Experian, and Innovis IC System sent a deletion request to the bureaus regarding 69345XXXXXX on June 7, We reiterated that request on August 24, IC System sent a deletion request to the bureaus regarding 38758XXXXXX on September 5, IC reiterated that request on September 16, IC System has no control over how quickly those agencies up their filesWe regret any inconvenience but can offer no further assistance in this matter other than to verify the deletion statusThe consumer may wish to provide this as proof to Transunion Sincerely, Consumer Affairs

I am rejecting this response because:I HAVE TURNED THIS OVER TO THE ATTORNEY GENERALS OFFICE ON MN T INVESTIGATE WHY IS THIS COMPANY AND [redacted] TELEPHONE HARASSING DISABLED SENIORS FOR BILLS THAT HAVE BEEN PAID , AND THE TELEPHONE EQUIPMENT RETURNED TO THE COMPANY FOR CREDIT? I LIVE ON A FIXED INCOME DISABILITY AND CANNOT PAY BOGUS BILL MADE U BY SCAM COMPANIES [redacted] NEEDS TO CREDIT MY ACCOUNT AND CLOSE IT ?

The account in question has been closed and we are responding directly to the consumer under separate coverConsumer Affairs on behalf of IC System, Inc

Initial Business Response / [redacted] (1000, 5, 2015/09/03) */ The account was placed with IC System for collection on March 25, Our review of the account activity indicates IC mailed its initial notice to the consumer on March 27, The letter was mailed to the address listed on this complaint IC has no record of a mail returnThis complaint is the first contact IC has had with the consumer IC System is making a business decision to close the account and request the credit reporting agencies delete any reference to the account from the consumer's credit fileThe deletion request will be included on the weekly electronic file IC sends to the credit bureaus A confirmation letter is being mailed to the consumerPlease allow 7-days to receive that letterThe consumer may submit that letter as proof to expedite corrections as necessary Sincerely, Consumer Affairs on behalf of IC System Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)

On or about 7/30/our client recalled the account Under separate cover we are writing directly to the consumer.Sincerely,Consumer Affairs on behalf of IC System, Inc.This communication is from a debt collector

Our records indicate the account has been disputedOn or about January 14, we submitted a deletion request to the credit reporting agenciesrequesting any reference to the account be deleted or removed from your credit fileTherefore any reference to the account should have been removed from your credit files If you learned of this information using a credit alert service you may wish to check with your local credit bureau to ensure that your file has been corrected Sincerely, Consumer Affairs This communication is from a debt collector

This is in response to Revdex.com Case# [redacted] Our records show IC System spoke to Ms [redacted] on November 18, The IC System representative placed the file on hold noting the account as disputed and ceasing all collection activitySince Ms [redacted] states in her complaint that the social security number on file is not hers, IC system has requested the credit reporting agencies remove or delete any reference of this file from their recordsThis information was sent to those agencies electronically on November 28, Ms [redacted] may want to check with her local credit bureau in days to ensure they have updated her credit record accordinglyAny further questions can be directed to our Consumer Affairs department at ###-###-####

We have taken steps to correct the issueA response has been mailed to the consumer with a copy for his recordsWe apologize for any inconvenience the consumer may have been causedSincerely,Consumer Affairs on behalf of IC System, Inc

Our records indicate the account has been disputedUnder separate cover we are writing directly to the consumer and providing validation of the accountSincerely,Consumer Affairs on behalf of IC System, Inc

Thank you for contacting us on behalf of Ms [redacted] We have responded directly to her and provided information our client provided in response to her complaintIf she has additional questions please request she call IC System consumer affairs department at 1/###-###-####