Microsoft Corporation

Review: I have an email account with Hotmail ([redacted]@hotmail.com) that I have been getting inappropriate junk email included solicitations and [redacted]. I have reported this many times to Hotmail with no resolve. Finally I tried to close the account for over a month and was told I am to able to. I contacted Microsoft [redacted] support and was transferred 5 different times and spent more that 30 minutes on the phone and was told that there was no way for me to close the account unless I close my Microsoft Office Home and Student 2013 account because the Hotmail email account is linked to it. Once that account is closed then and only then I could close the Hotmail account. I was then told that I would have to purchase a new Microsoft Office account which I have had less than a year because it was not possible to to just switch the email account associated with my Microsoft Office account.Desired Settlement: I want to hotmail account ([redacted]@hotmail.com) closed and removed from my Microsoft Office Home and Student 2013 removed.

Review: on 1/17/2014 I purchased access 2013 from [redacted] in Encino CAlifornia Tel XXX XXX XXXX

When I tried to install it I wasn't able to get on the Microsoft web site. I struggled for 2 days talking to tired overworked people in India who were not able to help me get access to Microsoft website because of some password/code issue. I have tried everything.

This is insane.

I payed a lot of money for something I cannot use. I lost 2 days trying to get access 2013 to work.

Desired Settlement: Please send me a cd with Microsoft access 2013 and have [redacted] Call me at XXX XXX XXXX and apologize.

Review: Windows Office 10 cannot add on its ownDesired Settlement: Refund for this software, never saw anything with so many bugs in it, going to open office instead.

Business

Response:

Business' Initial Response /* (1010, 5, 2013/05/06) */

Hi [redacted],

I received your request to the Revdex.com of Alaska, Oregon & Western Washington for assistance is using Excel 2010. Once I received your request, I reached out to our escalation team for assistance. I have received word from our escalation specialist that Excel is now working as you'd like and your issue has been resolved.

As the issue has been resolved, we are now considering this case closed.

Thank you for contacting us, and take care!

Sr. Advocacy Specialist

Microsoft

Consumer's Final Response /* (2000, 7, 2013/05/07) */

(The consumer indicated he/she ACCEPTED the response from the business.)

Review: bought [redacted] lumia 925 (imei XXXXXXXXXXXXXXX) at full price from [redacted],

did not find the signal strength adequate at home so cancelled the contract. when the phone had wifi connectivity issues, [redacted] asked me to approach [redacted] as I donot have a contract with them anymore. I had send the phone to [redacted] twice to get it fixed. on the second time around they returned me a different phone with a broken screen and a warped back.

when I got back to [redacted]. I was advised to send in some pics, which I did and they processed a return for me.

this time around they send me a lumia 520 phone shell. which a much different model than mine.

when I tried to call and get my complaint registered for the nth time. they promise me everyday someone will get back to me by the end of the day but no one get backs to me.

I have on call with the phone support almost daily for more than a month..Desired Settlement: return my nokia lumia 925 fixed.

Review: When viewing a YouTube video, notice after the video end that the screen goes black then comes back on if its an advertisement video. However, the after the real video ends, the screen blacks out and logs user off the computer. The problem is in Windows 8.1. Another issue is that they are not informing other Network database companies like Facebook that Internet 10 is built in and keeps displaying Flash Player Needed Upgrade which I have already. Microsoft shows no communication skills what's so ever.Desired Settlement: Fix it.

Review: I bought a computer with windows 8 operating system. It has many issues and most companies software is not compatible with windows 8. I have contacted HP, Microsoft and Kodak to try and get my issue resolved, which is windows 8 will not recognize my printer scanner copier. Everyone keeps on passing the buck. After numerous attempts with all companies I have given up. I basically have a computer that is worthless. It has not worked from day one. Java, and Adobe do not support windows 8. Microsoft should give me a windows 7 disk because it is their operating system. Not, go buy one for an exorbitant amount of money. Or pay us on a monthly basis to go in and fix our windows 8 incompatibility with everything issue.Desired Settlement: I want windows 7 operating disk as everything supports it.

Business

Response:

Business' Initial Response /* (1000, 6, 2013/04/09) */

April 9th, 2013

[redacted] XXXXX

El Paso, TX

RE: Revdex.com Case# XXXXXXXX

Dear [redacted],

A copy of your report filed with the Revdex.com of Alaska, Oregon and Western Washington regarding your Windows 8 Pro printer device, Java and Adobe issues was recently forwarded to Microsoft.

We understand the difficulties you have experienced and welcome the opportunity to resolve this with you. I understand that you have recently purchased a Windows 8 Pro computer. Since then, you experienced compatibility issues with your Java and printer device. Because of those issues, you contacted Microsoft, HP and Kodak, but they were unable to provide you with a resolution.

In response to your report to the Revdex.com, we engaged the Windows Escalation team to work with you directly and address your Windows 8 Pro printer device, Java and Adobe issues. The Windows Escalation team was able to install the latest version of Java, download and install the latest firmware for Windows 8 compatibility and resolve your printer device issues. The Escalation team has confirmed that your concerns have been successfully resolved.

Thank you for being a loyal Microsoft [redacted] and for giving us the opportunity to work with you to address your concerns.

Sincerely,

Microsoft [redacted] Advocacy - United States

Microsoft Corporation

1 Microsoft Way

Redmond, WA XXXXX

cc: [redacted], Revdex.com of Alaska, Oregon and Western Washington

Consumer's Final Response /* (-5, 5, 2013/04/08) */

resolved

Review: My email has been hacked and I am not able to file my complaint because the current process requires me to log in. I am not able to do that because my account has been hacked and my information has been changed. My password, security questions and alternate email are not what I used to create the account. Windows live offers NO support or assistance to me while my personal information is being taken. Numerous tries have not been successful in correcting the issue. This has been going on for a week. Desired Settlement: I need access to my account so I can recover folders and emails. I also need contact information until I can move my information to a secure location.

Business

Response:

Initial Business Response /* (1000, 6, 2013/08/12) */

Hi Ms. [redacted],

I received your request to the Revdex.com of Alaska, Oregon & Western Washington for assistance in gaining access to your @msn.com account. Once I received your request, I reached out to our escalation team for assistance. The escalation team then contacted you and informed you of the next steps and that the 30-day wait is a security design that we cannot bypass, and your account has been blocked in the meantime to prevent unwanted access to your account via the current security information. After the 30-day wait, the enabled two-step verification and good proof(s) on the account will be a security measure that will help prevent against future hacking, as long as the info is kept up-to-date. For more information on this process, please go to: http://windows.microsoft.com/en-us/windows/two-step-verification-faq.

As you are aware of the next steps, we are now considering this case closed as no further action is required.

Thank you for contacting us,

Sr. Advocacy Specialist

Microsoft Corporation

Final Consumer Response /* (4200, 12, 2013/08/27) */

(The consumer indicated he/she DID NOT accept the response from the business.)

Because I have provided proof that this is my email several times and I don't understand why you insist on leaving incorrect information on an account when proof of ownership has already been proven several times. EXTREMELY poor service.

Final Business Response /* (4000, 14, 2013/09/09) */

Hi Ms. [redacted],

I have received the additional correspondence you submitted through the Revdex.com.

As stated before, there unfortunately isn't a way for us to bypass or workaround the 30-day wait. This process is outlined in http://windows.microsoft.com/en-us/windows/two-step-verification-faq under "I turned on two-step verification, but I no longer use the same alternate contact info. What do I do?"

However, since the wait period has passed, your account is unblocked. Please try to access your account. If you have any questions, please feel free to let us know. I will leave this case open until 9/16.

Thank you,

Sr. Advocacy Specialist

Microsoft Corporation

Review: I was informed that I would require a code to log in to my hotmail account. I have had this account for years and have They require extra security? I contacted them via phone to get the code as they didn't send it via text. After an hour on the phone with a rep. I was advised that they couldn't get the code to work and they have now blocked my hotmail acct. and I would need to speak to a technician at a cost of $99.00 to fix this issue. I cannot afford this and as they can manipulate this issue I feel I am being taken advantage of and they now hold my hotmail acct. hostage. I have confirmed that there is nothing wrong with my computer. Desired Settlement: I would like them to correct this issue that they created at no cost.

Business

Response:

Initial Business Response /* (1000, 5, 2013/08/22) */

Hi [redacted],

I received your request to the Revdex.com of Alaska, Oregon & Western Washington for assistance in gaining access to your @hotmail accounts. Once I received your request, I reached out to our escalation team for assistance. I can see from the case notes that you were able to successfully regain access to your account - I am glad to know that we were able to help!

As the issue has been resolved, we are now considering this case closed.

Thank you for contacting us, and take care!

Sr. Advocacy Specialist

Microsoft Corporation

Review: my Hotmail account has been hacked and contacted and wrote the individuals but nothing was handled properly.Desired Settlement: I would like my email account fixed but resolution would be to find out who hacked and the proper authorities need to be involved.

Business

Response:

Initial Business Response /* (1000, 10, 2013/08/13) */

August 13, 2013

[redacted] 08873

Somerset, NJ

RE: Revdex.com case # XXXXXXXX

Dear [redacted],

Microsoft has received your complaint to the Revdex.com regarding your request for assistance with your Hotmail account.

Microsoft takes account security seriously, which is why we've created a validation process for obtaining access to Hotmail accounts that have been hacked. Please go to https://account.live.com/password/reset and provide the pertinent answers to the validation process questions. The agents have to be very strict in the information they accept, as this prevents hackers from using support to socially engineer their way into access.

To be successful during the validation process, please provide as much information as possible. For questions that have multiple answers, like names of Hotmail folders, Hotmail and Messenger contacts, subjects of old e-mails, etc., it's best to provide 3 or 4 answers instead of 1. If the postal code could be one of 2 or 3 numbers; provide all of them. Additionally, please provide precise information. Rather than saying you have Facebook e-mail, give the exact text, such as "Facebook Notification-Friend request from John Doe." The more information and the more accurate you are with it, the more likely you are to pass validation.

Hopefully, these tips help you in successfully validating your account.

Sincerely,

Customer and Field Advocacy

Microsoft Corporation

Review: I have been using Microsoft Streets & Trips 2013 for my job for at least a month now without any issues. I was given a hard copy of the program from my boss. The program was working fine until a couple of days ago when the program wouldn't open and gave me a licensing initialization error code# [redacted] After uninstalling/reinstalling the program I got the same code. I went out and bought ANOTHER hard copy of this program. After uninstalling the previous copy I installed the program again with my new disk (following instructions) and got the same error code. I have also tried uninstalling and installing directly from Microsoft's website, also getting the same error code. Researching this code, I found this is a very common problem, I have followed all of Microsoft's information to fix the problem myself as well as other various instructions from the forums on this problem and nothing made the program open. I was able to finally get a live person to chat with online and they sent me to the same help forum where I was previously at. I informed him that I had already tried all of their listed fixes that's why I was contacting him. He told me to get in contact with the site I purchased the program from (he was tech support for Microsoft) I explained to him that I purchased a hard copy of the program. He offered to log into my computer remotely if I would agree to pay $35 to see what the error code was, I didn't feel like I should have to pay someone to visually see the same error code that I had provided him at the beginning of our conversation. I then called Microsoft's customer support phone number listed on their website X-XXX-XXX-XXXX, I finally got to speak with a real person and transferred to the support for this specific program. I explained my problem and gave him the error code I have been receiving. He informed me the only way to fix this problem is a "hard fix" but that their 'software is being updated' because it is "unresponsive" and this update 'usually takes two days' to complete. He offered to call me Monday but I will be unavailable until 3pm. He informed me that his shift ends at 3pm so there is nothing he can do (coincidently, it was nearing 3pm and the time I was speaking with him)I felt as though he was unwilling to help me because it may interfere with his scheduled time to get off work. I am extremely frustrated that I have now purchased an unneeded copy of this program since it seems the issue was not with the first copy I had, but instead the issue is with Microsoft. This is a well known issue with this program and Microsoft can not fix it! Why should the customer have to pay to fix a program that is defective out of the box? I would hope a name like Microsoft would stand behind their product and be able to repair their own program when they are fully aware the program they are selling is inoperable. Desired Settlement: I want this issue fixed, not only so I can do my job but for other customers as well. I would like to see Microsoft stand behind their product and not make their customers pay AGAIN for the company to work out their own kinks.

Business

Response:

Initial Business Response /* (1000, 5, 2013/08/13) */

Good morning Revdex.com,

I have engaged our Global Escalation Support team to investigate the issue that [redacted] is experiencing with Microsoft Streets & Trips 2013.

One of our engineers will contact [redacted] to assist her with the issue she is reporting.

I have reached out to [redacted] directly, and will stay in contact until a resolution has been reached.

Regards,

Microsoft Customer and Field Advocacy team

Review: WE bought a new computer with windows 8 os and could not open email attachments we confacted Microsoft and were told we had to purchase Microsoft office or install an older version of office that we had previously purchased after installing our already purchased version of office our computer still would not allow us to open attachments when we called Microsoft we were told in order for us to be able to get this problem addressed we would have to pay 100 dollars which is almost as much as purchasing the new version of office I have owned windows 3.3 95 98 xp vista all of which were paid for and so was office with most of them now they want to force me to pay again for something I already paid for I feel this is ridiculous and wrong and should be illegalDesired Settlement: while we were on the phone with one of the techs he started to walk us through the fix for the problem when the line went dead when we called back we were told by another person that we would have to pay 100 dollars to fix it I would like to be able to use the products that I already paid for without having to pay for them again

Business

Response:

Business' Initial Response /* (1000, 5, 2013/06/15) */

June 14, 2013

RE: [redacted]

Revdex.com Case # XXXXXXXX

Dear Ms. [redacted],

Microsoft received the complaint that you filed with the Revdex.com on Thursday, June 6th regarding the email attachment issue that you are experiencing with Outlook 2013

Ali, a Global Escalation Engineer, contacted you on Monday, June 10th to work with you on this, but since you were leaving on a 10 day trip, he is scheduled to call you back regarding this when you return.

I will continue to monitor the progress of this issue until it is resolved and will follow up with you as well when you return.

Sincerely,

[redacted] Sr. Advocacy Specialist

GetHelp/Customer and Partner Advocacy - North America

Microsoft Corporation

Business' Final Response /* (-10, 7, 2013/06/28) */

Hello [redacted],

As scheduled our Escalation Engineer has connected with you this morning and confirmed that your issue of not being able to open some attachments has not returned. The Engineer has also fixed the issue related to popups and advertisement on your PC due to adware. With that said you confirmed that we can now close this case.

Thank you and have a great day!

Microsoft

Review: In November 2013, my fiance and I purchased two Xbox's in the amount of 1000.00 plus tax. I am very displeased with the purchases. Within 90 days my controller stopped working, so I went and purchased another one at 65.00. My Xbox was making a horrible sound in which has been a common problem with these devices. I had to send it back to the company. My mic is not working it has a short or something, this is also a known problem after looking on Microsoft forums, so this was another $25. Desired Settlement: I am seeking a new controller and mic or refunded for the new ones that I had to purchase. I should not have to pay for a new controller and mic within 90 days. I'm very displeased with this purchase. I purchased a Xbox 360 3 years ago with no problem. After browsing the Microsoft forums a lot of people are having these same issues. People that I play with are having this same issue also. I feel that I got a defective product and it was not cheap, I feel ripped off at this point.

Review: I made a valid Purchase for Microsoft Word, I changed internet providers, now Microsoft tell me they are unable to download Microsoft word to my new email address because I changed Providers and no longer have accessto my Verizon account, which I originally downloaded Microsoft word to, they do not understand that one you change internet providers, you no longer have access to your former email, they said they would download it to my optimum account if I pay $99.00, I already paid for it I have a valid serial and order number. I feel this is a rip off. because I changed to Optimum.MSW2013-order#XXXXXX-serial#-[redacted]-this is the valid information I have for Microsoft Word.

Product_Or_Service: Microsoft Office

Order_Number: XXXXXX

Account_Number: serial#[redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to have my Microsoft Word downloaded to my new email address free of charge to my current email address([redacted]@optimum.net)Former email address was [redacted]@verizon.net, which I no longer have access I changed provider about 6 months ago.

Review: I purchased an authentic Xbox One Stereo Headset Adapter from Gamestop. The product consists of an adapter and a 3' cable that connects the adapter to the customer's headset. The product (adapter & cable) is defective and within the manufacturer's warranty of 90 days. I sent the product (adapter & cable) to Microsoft's product returns center for repair or replacement. I received only part of the product, adapter, NO CABLE, in return. I contacted Microsoft (X-XXX-XXX-XXXX) on December 10 at 6:07pm EST and the call lasted 31m 16s. I spoke with a rep that told me that I should have followed the instructions within the email that I received from them. I followed the email's instructions exactly as specified. I asked to speak to a supervisor. I spoke with [redacted] and she said that the cable was not a warrantied item. I told her I disagreed because it is part of the product that I purchased. One part needs the other, or neither will work. She told me she was sorry, but I would have to buy another cable. I will not spend another $29.99 to replace their defective part, which was under warranty. The product was approximately at day 60 of 90 in the warranty time frame. If the product failed within 30 days, I could have returned it to [redacted], the business I purchased it from.Desired Settlement: I want a brand new replacement cable sent to me in an expeditious manner or a refund of $29.99.

Review: Paid over $100.00 for Office Home and Student 2010 family pack - 3 use. I downloaded it on a desk top which recently crashed. I purchased a laptop to replace it, did not like the laptop so I returned it for a new desk top. I have tried to download Office on to the 3rd computer and will not let me activate because it says I have used all three. which I have not! I tried telephone support they say they can help me but want another $99.00 dollars to get it activated. I do not fell this is right. I purchased your product putting my trust in that fact I would get what I paid for; three uses. I have only been able to activate it twice. I have tried online and telephone support. They say I need to pay $99 for them to fix the issue because I am past the 90 day warranty. I feel this is not right. I PAID for a three use disk and only get two uses and now they want more money.

My product key is: [redacted]Desired Settlement: Just want the product to work.

Business

Response:

Final Consumer Response /* (2000, 5, 2014/07/22) */

From: [redacted]@yahoo.com [mailto:[redacted]@yahoo.com]

Sent: Tuesday, July 22, 2014 8:31 AM

To: Revdex.com

Subject: [SPAM] Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXX-XXXXXXXX-X-XXXX)

Importance: Low

Thank you for the quick reply. You can close the case out; I was able to get the situation resolved.

Review: On 26-Nov-2014 at 12:30am in the morning a laptop at the link http://www.microsoftstore.com/store/msusa/en_US/pdp/Dell-Inspiron-15-iXXXXX-XXXX...⇄ was advertised as mark down by $300. When I tried to place the order, the website was unresponsive and tried for 2 hours to put the order. I tried to chat with a representative online and he apologized for website being very shaky. He also told me that once a order number is generated, I can complete the order once the website is back to normal (transcript is sent to my email). He suggested I take rest at around 2:30 am in the morning as I can complete the order without any issues. To my surprise, when I tried to complete the order in the morning, I am getting a message of laptop being unavailable. The information provided by the representative is incorrect. I tried to lodge a complaint with microsoft store (via chat) and the representative was not ready to lodge a complaint. Call to their customer service are making me stand in the queue for more than 60 min but no physical representative could take the call.

Order_Number: XXXXXXXXXXXDesired Settlement: DesiredSettlementID: Other (requires explanation)

The wrong information provided by the representative put me in a loss of $300 as I want to buy the product now. So the settlement I am expecting is to sell the laptop to me for $399 only or compensate for the difference.

Review: Return Request Details:

Order ID: XXXXXXXXXXX

Order Date: November 28, 2013

Return Reference Number: XXXXXXXXX

I returned an item purchased online to Microsoft Store in Arlington, VA. I was informed that the return will be processed within 10 business days. I still have not gotten a refund. I chatted online with Microsoft Store rep, and they were unable to help. They are also unable to provide me an email or phone to contact them about this specific issue. Instead, directing me to their general customer support phone. I should be not taking this much effort to get a refund for a product that I already returned almost a month ago.

Desired Settlement: Refund my purchase as promised.

Review: Microsoft Corporation issued a standard computer generated update to their Windows operating program on October 18, 2014. When the Microsoft Windows update was completed, the Microsoft Office 2010 product was disabled, leaving the office software inaccessible. There is no access to open the Microsoft Office 2010 program and no ability to view existing Microsoft Office 2010 documents.

Microsoft Corporation advised that the company no longer provides support for the Microsoft Office 2010 product. This information was provided on November 4, 2014. We believe there is a possibility that Microsoft Corporation may have intentionally disabled the Microsoft Office 2010 product in order to promote the sale of the new Microsoft Office 365 product, which is an annual subscription based product. The Microsoft Corporation support team promoted the Microsoft Office 365 as the only solution to correct the error, in order to access office documents.

(We were also unable to access our online account at microsoft.com)Desired Settlement: We believe that Microsoft Corporation was responsible for disabling the Microsoft Office 2010 product with their Microsoft Windows update and, therefore, should be able to correct the error and provide access to the office program for immediate use. (We need immediate access to our documents created over the past four (4) years.) If the Microsoft Office 2010 product is truly inaccessible and unavailable, then Microsoft Corporation should provide an update product for immediate use with penalty.

Solution: We would appreciate immediate access to our Microsoft Office 2010 product, or a new updated version of Microsoft Office provided without penalty, with restoration and access to our online account at microsoft.com.

Review: [redacted]

It has been a month that I've gone without my working phone.

Last year I went to the Microsoft store on Oct 19 and purchased a Nokia Lumia 1020 phone in yellow. At the store I inserted a Wind Mobile sim card to ensure the device would work properly. To my delight as I had read on the internet, it did and I purchased the phone. This phone cost me roughly $610.20. This past summer the camera stopped focusing on distant objects - I brought it into the store on August 16th where I purchased it. They told me that it was covered under warranty and would be a free repair - they made a note of the camera issue for when I would next come into the store. At the time, I did not want to be without my phone for 3 weeks - but they documented the issue. I waited until October 6th to bring my phone in. On October 6th I brought it back to the yorkdale store for repair. I was told it would only take a few weeks to fix the issue.

Two weeks later I came to pick up my phone on October 17. At the store both I and the Microsoft employee noted that there was now yellow paint at the upper left hand corner under the glass of the screen. This had not been there when I brought it in (I have a case always on my phone). It was obvious this had happened during the repair process because it was lodged right under the screen. The employee offered, without my prompting to hand me a new phone out of the box. I thanked him profusely because my warranty was coming almost due. He said instead of making me wait to have it sent back, due to the damage they had caused, he would just hand me a new phone out of the box. I asked then and there if this phone he handed me would work on Wind because my warranty was coming due and he refused to let me take the new box to walk away with. He told me it would and reluctantly allowed me to take a snapshot of the new box that he said he could not give me. I walked away but then on returning home, inserted my sim card and the phone did not work with Wind mobile. I immediately went back to the store - the employee I had talked to was no longer there (about 2 hours had passed). That employee told me that Microsoft did not have any Nokia 1020s that would work with Wind. He mentioned that the Microsoft store had no stock of unlocked phones and told me to go to [redacted] or try to unlock the phone online. I went to [redacted] the next day and they told me that it was not registered in their system. I would have to become a [redacted] customer and pay $50 before they could try to see if they could make it work on Wind. I then reluctantly went online to the unlocking service the second employee told me about. I got multiple answers back that the phone was not unlockable.

[redacted] had told me to also get in touch with Nokia. Nokia only has online support so I chatted with a woman who said there was nothing she could do because it was a [redacted] phone. She suggested I talk to the repair centre where the phone was repaired and ask for my original phone back. She said Nokia was not responsible for any of this - even though the warranty was theirs!! I contacted the repair centre the next day and all the employee who answered would say is to talk to Microsoft since they sent it in on my behalf.

So I called 1800Microsoft and after getting forwarded on for at least half hour between 'wrong departments' - I got a very kinda man who spoke with me. He said I needed a restriction code and that he would be able to provide it to me within 4 business days. He took down my phone number and email address. I was elated and proceeded to wait the four business days but received no call or email. I then called Microsoft on Friday again and no one out of 5 different departments that I spoke with could help. The reference number that he had given me, X-XXXXXXXXXXX, was not recognizable by anyone. At this point a very kind sales rep said he would personally call the Microsoft store at Yorkdale where I got the replacement and speak with a manager. I got on the phone with them and the manager said he had would put aside a phone for me with an employee if I could get there before store close. I rushed early out of work to get there for 9pm and found the employee I was told to speak to.

THat employee was told nothing of the situation - he was extremely sympathetic though. He said they had no more phones in yellow that would work on Wind and that they don't make them anymore. I then asked for my original phone back so it can just be repaired from the damage that the repair centre had made. I was told it was in the warehouse and impossible.

The employee tried to make the situation better by handing me a black phone that would work on Wind. I told him that I wouldn't take it because I love the colour of my yellow phone that I paid $600 dollars for - that was alot of the reason of my buying it. I asked him to document all of this, because at one point the [redacted] rep told me there was no way to prove my phone was legitimately purchased. The Microsoft employee understood and again offered without my prompting to find a Telus version of the phone and put it aside for me to see if it could be unlocked. So I walked out with a black phone and waited for an email from the Microsoft employee. That night he sent me a picture of a serial number on a box and told me to see if I could get it unlocked online. Last night I again reluctantly went online and tried this. After 12 hours that website told me they couldn't unlock the phone. I went into the yorkdale store again this morning and another employee took down my information to see if she can get someone from Nokia to send along a replacement version of my model that could work that wouldn't be tied down to [redacted]. She told me there is no way my phone would have worked on Wind and that getting replacement phones in yellow of my original model would all be locked to [redacted]. Eventually after telling her the whole story she was very sympathetic but firm in saying there was nothing they could do. She is now going to try and get in touch with a Nokia rep herself and try to get back to me within the week.

The problem is, there is no more paper trail for any of this. Everytime I speak to someone new, they all have something different to say. At this point, I've spoken with at least 12 different people about the issue in-depth. No one has given me a solution to the matter.

I have told everyone that I was extremely happy with my phone, it was beautiful worked well and, until the camera glitch, took gorgeous pictures. That's why I paid $610 for it.

I am extremely overwhelmed and don't want to make my full time job tracking down the process that should have been followed with my phone. At this point I have told the store employees I would be happy with my old phone back if they just repair the damage they caused to it. For some reason, they say this is impossible.

I don't know what to do anymore - I bought a product that was under warranty. The device manufacturer doesn't have a contact phone number only online chat and is unwilling to help. The Microsoft store where I purchased the device has amazing employees who keep trying to help me but end up making the situation worse.

My original device is now a few days over a year old and I'm told that 1) my phone should never have worked on Wind 2) I can't get my original phone back 3) there is nothing more that can be done.

I just want my original phone back and repaired - I'm not asking for much. Or even a replacement of the same yellow model.

I now have in my possession a black model of the phone that I was given temporarily while they sort the matter with Nokia out - but I don't want to wait another 2 weeks and have no paper trail anymore with no one acknowleding the fact that my phone was damaged by a repair team and that I am out to lunch for thinking I can get a working replacment.

I never wanted a replacment, just my phone back and fixed. I have been more than patient, gone through hoops to figure out who to speak to and all because they damaged my phone when I brought it in for repair. I paid alot of money for a yellow Nokia 1020 and would like to have my model back in working condition.Desired Settlement: My original yellow 1020 back OR a replacement 1020 yellow model that works on Wind. OR give me my money back.

Review: My husband purchased Office 365 and installed it on his computer. On May 5, 2013, I installed it on two computers running Windows 7. On May 6, I called tech support because the computers were not synchronizing email. Over the past 17 days I have worked with 8 technicians. Several of them have claimed the previous techs made mistakes and corrupted my files. Others told me they would handle my problem and call me back. Then, the next day a new person called and we started all over again. This happened several times. Yesterday, an Escalation Research Team supervisor told me she would call me back, and never did. She left me with all of my contacts (over 1,000) in email format, and no calendar.

I uninstalled Office 2013 from the two computers and cancelled the account. Customer Service said they will refund $20, but will not compensate me for my time (worth over $5,000). I felt the least they could do was to provide my husband with a complimentary copy of Office 2013 for his computer - the only one on which it works. I was told that was not "not gonna happen".

I reinstalled Office 2010 on two computers and now I am having a few small issues that would take a technician a couple of moments to fix. Tech Services informs me it will cost $99-$149 to get my computers back to the way they were before Microsoft technicians screwed them up. When I told the technician I didn't think I should be charged, he laughed.

Desired Settlement: Tech support to fix my older product: Office 2010 and a Key Code for one copy of Office 2013

Business

Response:

Business' Initial Response /* (1000, 5, 2013/05/31) */

On 5/23 Microsoft Support contacted the customer and began to assist her with the technical issues reported. Microsoft Support has addressed multiple issues and is keeping the computer under observation to confirm resolution. Microsoft Support continues to work with the customer to address issues with performance and functionality. Additionally, Microsoft Support provided customer with Office Professional 2013 as a goodwill gesture. Microsoft Support and the customer are scheduled to work together again on 5/31.

Consumer's Final Response /* (2000, 12, 2013/06/12) */

This case is now closed. Senior Advocacy Specialist [redacted] and Global Escalation Team Engineer [redacted] very extremely professional and attentive. They solved all my technical problems.

I would like to thank the Revdex.com for your service. It is wonderful to know that you really do support and protect our citizens.

Business' Final Response /* (4000, 9, 2013/06/12) */

On June 11th, Microsoft Support was able to connect with the customer and assist with resolving the remaining issues. The customer has confirmed the resolution and has provided permission for closure. Thank you