Mid Atlantic Consumer Services LLC

To whom it may concern;This complaint had been reviewed and the file has been noted. Per the consumers request all calls will cease immediately. The consumers matter has been closed and will be returned to his creditor.If there are any questions please contact the office.Justin P[redacted]Mid Atlantic...

Consumer Services LLCC.O.O.

To whom it may concern;  Mid Atlantic Consumer Services has reviewed the consumers’ matter that was placed with its office for collections. All requests have been duly noted and the matter has been closed and returned to the consumers’ creditor. If there are any further questions or concerns...

please contact the office.  Justin [redacted]  Mid Atlantic Consumer Services LLC

I am rejecting the response of MACS to my original complaint, as that response is simply untrue.  We received an automated call this week attempting to collect from [redacted] on July 1st, 2015 to ###-###-####. And, just to be clear, we have called many more times than two, and more than one of us have made more than two calls. We have many phone lines here. I have listed them below. I also provided these to MACS on my previous calls. I ask that they please check again. ###-###-#### ###-###-#### ###-###-#### ###-###-#### ###-###-#### ###-###-#### ###-###-#######-###-####Also, I had the aggravating experience of one of their agents rudely hanging up the phone in my face as I was in mid-sentence explaining our dilemma. This matter has required WAY too much time and effort to resolve.  Shame on them. Please confirm your receipt of this message. [redacted]General Manager[redacted] Anderson, SC  29621###-###-####  -  Phone###-###-####  -  Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Regards, [redacted]

12/29/15Revdex.com Complaint # [redacted], NY 13367To whom it may concern;A review has been conducted regarding the consumers matter that was placed with Mid Atlantic Consumer Services for collection efforts in the beginning of December. It has been determined that...

the consumer did speak with a collection representative at Mid Atlantic Consumer Services on 12/18/15 and advised that this matter would not be resolved. The consumers matter was documented accordingly along with being closed and returned to the consumers creditor.If there are any questions or concerns please contact the office.Justin P[redacted]Mid Atlantic Consumer Services LLCC.O.O.

see attachedRevdex.com Complaint# [redacted] [redacted]
To whom it may concern;
A review of this consumers file with Mid Atlantic Consumer Services office indicates that there was an
arrangement set up to resolve the issue on 12/10/15. In light of this complaint...

the arrangement has been deleted.
This matter has been closed and returned to the consumer’s creditor.
If there are any questions or concerns please contact the office.
Justin P[redacted]   Mid Atlantic Consumer Services LLC

To whom it may concern;Per Mr. [redacted] request, the collection matter in question has been returned to his creditor with an explanation of Mr. [redacted] current financial situation as was explained to our office.Any questions please contact the office  Justin Palmer  Mid Atlantic Consumer...

Services LLC  C.O.O.

To whom it may concern,The complaint in question has been reviewed, Mid Atlantic Consumer Services adheres to all state and federalguidelines concerning the disclosure of personal information and because Ms. [redacted] would not confirm that she wasthe correct party we regret that we were unable to...

provide any information pertaining to this matter. This account hasbe closed and returned to Ms. [redacted] creditor.Any question or concerns please contact my office.Justin P[redacted]Mid Atlantic Consumer Services LLCC.O.O.###-###-####j[redacted]@midatlanticconsumer.comwww.midatlanticconsumer....⇄

[redacted] Richlands , VA 24641To whom it may concern;The complaint has been reviewed; it has been determined that on 10/23/15 the consumer spoke with the office of Mid Atlantic Consumer Services and stated that she believed this matter had already been resolved. The...

representative that handled the call advised the consumer her matter would be closed and returned to her creditor. The consumer stated that she could provide proof if need be but was advised that wouldn’t be necessary. On 10/26/15 the consumer contacted Mid Atlantic Consumer Services and indicated to a different representative that she hadn’t satisfied this matter but was willing to do so. The consumer went on to set up a tentative arrangement with that representative to resolve the matter. On 10/28/15 the consumer contacted Mid Atlantic Consumer Services to advise that, after reviewing her records, she had indeed resolved this matter and would be willing to provide proof. The consumer was advised that no proof was required, her arrangement would be voided and her matter would be returned to her creditor as a resolved issue. During this last conversation the consumer advised Mid Atlantic Consumer Services that she had filed a Revdex.com complaint and contacted an attorney. The consumer went on to say she would attempt to retract her complaint and advise her attorney that this matter had come to an amicable ending. The consumers matter has been closed and returned to her creditor.If there are any questions or concerns please contact the office.Justin P[redacted]Mid Atlantic Consumer Services LLCC.O.O.

To whom it may concern;  A review of the consumers matter placed with Mid Atlantic Consumer Services for collection efforts in December reflect that a conversation was had on 12/18/15 and no resolution was reached. The consumers matter has been closed and returned to her creditor.  ...

If there are any questions or concerns please contact the office.

To whom it may concern;   Mid Atlantic Consumer Services has reviewed the consumers’ matter that was placed with its office for collection efforts in March. This matter has been closed and returned to the consumers’ creditor.If there are any further questions please contact the office. ...

Justin [redacted]  Mid Atlantic Consumer Services LLC  C.O.O.

Consumer had been contacted on date above. There was a message regarding a notice that had been sent by mail to the consumer. The consumer's wife called in and requested that we disclose account information to her but refused to verify any information for the consumer so we were unable to disclose...

any of the information on the account. The consumer's wife requested no more calls be placed to herself or her husband and we complied with that request.

To whom it may concern;Mid Atlantic Consumer Services has reviewed the consumers’ matter that was placed with its office for collection efforts in December. This matter has been closed and returned to the consumers’ creditor.  If there are any further questions or concerns please contact the...

office.  Justin [redacted]  Mid Atlantic Consumer Services LLC  C.O.O.

When we spoke to [redacted] the number was removed immediately. There was never a conversation taken place with the individual in which we were looking for only messages passed. We are not to sure what the complaint is steaming from considering this. In regards to her brother receiving phone calls there...

was only one placed then removed as previously stated

To Whom It May Concern;Mid Atlantic Consumer Services received two separate matters of Ms. [redacted]’s for collection on June 10, 2015. Our records indicate that on July 7, 2015 there was a request made for all calls to cease at a phone number that was identified as Ms. [redacted]’s place of...

employment phone number. That request was honored immediately upon our receiving it. Ms. [redacted]’s matters have been closed and returned to her creditor. Any questions or concerns, please contact the office.  Justin P[redacted] Mid Atlantic Consumer Services LLC  C.O.O.

To Whom It May Concern:  Please allow this correspondence to serve as a written response for the Complaint # [redacted] as received by our office. Our office has reviewed the allegations in the complaint. In response to this complaint, I will state that I did not have a first-hand presence during...

the communications that have occurred between the complainant and this office. As such, I can neither admit nor deny the allegations as described by the complainant. However, I will state that I have met with the management and reviewed the subject matter. It is company policy to adhere to the pertinent collection laws including but not limited to the FDCPA. Employees have been instructed that any proven violation of said laws will result in immediate termination of employment. Furthermore, employees have been trained to provide a positive customer service experience and failure to promote such a standard may result in an adverse effect on their employee as well. Please allow this correspondence to verify that upon receipt of the subject complaint, our office immediately located said account in the database and placed it into a cease and desist status. Pursuant to office policy regarding consumer complaints, all efforts on the subject account were discontinued permanently. As an additional measure the pertinent contact information was locked as well to ensure that there is no error in future communication. Our office wishes to apologize for any inconvenience or misunderstanding caused by our office. Please be advised that these matters are taken with the highest respect and consideration. Said complaints are a useful tool that can be used to conduct better and more ethical business. Our office makes every attempt to provide a positive customer service experience and I hope I have answered any and all concerns of both your office and the complainant. Should you require anything further, please feel free to contact me. Justin Palmer Mid Atlantic Consumer Services LLC    C.O.O.   [email protected]   www.midatlanticconsumer.com

09/15/15Revdex.com Complaint# [redacted]To whom it may concern,Upon review or Ms. [redacted] matter that was placed with our office for collections it has been determined that Ms. [redacted] did in fact have a conversation with a representative concerning possible resolution. During her conversation with the...

office Ms. [redacted] provided an updated email address and requested information concerning the matter be sent to said email address. Mid Atlantic Consumer Services complied with Ms. [redacted] request for information and ceased any communication while awaiting Ms. [redacted]’ response to the requested information.In light of Ms. [redacted]’ position concerning this issue as indicated in her complaint, Mid Atlantic Consumer Services has closed and returned the file to Ms. [redacted]’ creditorAny questions or concerns please contact this office.Justin P[redacted]Mid Atlantic Consumer Services Inc.

Hello, Thank you for your prompt response. My desired action is to not be contacted anymore by this company by phone (cel phone, work phone). If it is necessary to communicate with me any further, I want it to be in written form. No more phone calls.Thank you,  [redacted]

To whom it may concern;  Mid Atlantic Consumer Services has reviewed the consumers’ matter that was placed with its office for collection efforts in May. This matter has been documented to include the consumers statement of having resolved it prior to placement with Mid Atlantic Consumer...

Services and has been returned to the consumers creditor.  If there are any further questions or concerns please contact the office.  Justin [redacted] Mid Atlantic Consumer Services LLC

To whom it may concern;  Mid Atlantic Consumer Services has reviewed the consumer’s matter that was placed with its office for collection efforts in February. This matter has been closed and returned to the consumers creditorIf there are any questions or concerns please contact the...

office.  Justin P[redacted] Mid Atlantic