Midas Auto Service Experts

In Regards To Complaint ID [redacted] On 10/30/customer brought her vehicle in for routine oil changeAt that time two tires were recommended to her due to low treadCustomer told me she was planning on buying tires at a different locationI quoted her a price for two tires and a wheel alignmentThe price quoted was lower than the other location so customer set appointment for following week to have tires installed and wheel alignment done.On 11/6/customer returned to store to have tires installed and wheel alignment doneUpon start of service I was informed by my technician that the tires we ordered were the incorrect size for her vehicleI immediately informed customer of the mistake and apologized for the inconvenienceI told customer I would personally drive to pick up the tires and had my assistant order the correct size as I was in routeUpon my return with tires I was informed by my assistant manager that one of vehicles TPMS (tire pressure monitoring system) sensors were damagedWe replaced the sensor at no cost to customer as a courtesyThe two new tires were installed and mounted on customer vehicleAt this time customer declined to have the wheel alignment done because of the time taken to get correct tire for vehicleI apologized once again for the mistake and told customer to bring vehicle back at her convenience and I would do a wheel alignment on her vehicle for no charge due to the inconvenience to her that dayUpon billing customer for tires she presented me with a charge card that was not accepted at my location, it was a charge card for competitors chain of businessesI informed customer of this and she became very irritated and hostile when I asked for a different form of payment Customer said she had no other way of paying for services renderedI told customer I could set up an in-house payment plan for her and she could make installment payments until balance was paid offCustomer agreed to the in-house payment planI told customer the paperwork would take about fifteen minutes to complete and again she became irritatedAt this point I told customer to come back on her next day off from work (two days) to fill out paperwork so she would not be delayed any further from returning to workI had customer sign the invoice for two tires and released her vehicle to her.11/8/customer did not come to sign paperwork as promisedI called customer to get an estimated time of arrival to fill out paper work for payment plan and received no return phone call.I repeatedly tried to contact customer to have her come in to store to fill out proper paperworkOn 11/15/customer came to store, filled out payment plan paperwork, and put $down on account.Customer called me approximately three days later and informed me of the incorrect tire size on her vehicleI informed customer that we would gladly correct the situation as soon as she would get the vehicle to meI heard nothing from customer for approximately one week, Customer came into store and said her TPMS light was on, at this time I reset her light for herCustomer said she did not have time to wait to change the tires so it would have to be another dayCustomer called me approximately two days after and said her TPMS light was on againCustomer told me at this time she was going to keep the tires on her vehicle and did not want to worry about changing themCustomer also told me she was going to take her vehicle to the dealer to get her TPMS light taken care of at which time I told her if any cost was incurred at the dealership to bring me a receipt of services and she would be reimbursed for any chargesCustomer did not contact me any further regarding the issues with her vehicle.On 11/29/a payment of $was processed and applied to customer account,On 12/13/a payment was declined during processing and contact with customer was attempted several times and messages regarding account were left with customerCustomer failed to replyCustomer account was delinquent for sixty daysCustomer was contacted at this time and notified of vehicle repossession due to breech of contract, if account was not brought currentCustomer returned phone call and was very upset and demanded to speak with the business ownerThe business owner attempted to contact customer and left voice messages stating his position and intent of repossession if ***er was not resolvedCustomer did not return owners phone callsCustomer called store and spoke with me approximately two days after owner attempted to contact herCustomer swore repeatedly, became belligerent and mocking in her matmer and stated "good luck finding my car"After hearing nothing from customer for one week and numerous failed attempts to contact her we issued a repossession order for customer vehicleCustomers vehicle was repossessed on 2/24/at customer addressSan Antonio police officer, badge # [redacted] , was notified of repossession at time of pick-upCustomer called store at 7:am and was very belligerent and was swearing at me and levied several threats at that timeCustomer was charged a repossession fee and remaining balance on account was to be paid in full before vehicle would be released to her, Customer paid the charge and account payoff in full on 2/27/at which time vehicle was released to be picked up by customer from the impound lot.Regards, [redacted] [redacted]

In regards to Mr [redacted] 's complaints,On Feb24th 2016, this customer ordered 2- 6xwhite vinyl lattice top sections(pre packaged), posts, coachman caps, flat cap, posts on plates,donuts, and bags brown slats.When purchasing this materials, it was explained that the posts on plates needed to be welded for his use and were not a returnable item, that the slats were a special order item that had to be ordered specifically for him and were also not returnableNow the 6xvinyl sections were explained to him that if they were still in there packaging we could take them backHe brought this back in the bed of his pick up truck opened and spread all over the placeThere are pcs of vinyl in this package that were no longer of any use or deemed as an item we could list for resale due to the condition it was returned in.Also, regarding the posts on plates that he "claims" he had to cut and tack weld due to how we made them, well if this were true, then why did he not bring them back before using out of of them?My thoughts are he ordered to many and was trying to return what he did not needThere was nothing wrong with these postsThere really couldn't beThey are always made exactly the same and are not an item that can really even be made wrong.(a flat plate welded to the bottom of a flat post which gets mounted to a concrete surface then donuts go on it, and a vinyl post gets sleeved over the entire thingNow if the ground is not perfectly level(which it never is) Then yes, it is the only option to shim the posts which is covered by vinyl) It's just simply industry standard application.Never ever was anything said "rob peter to pay paul"? I'm not even sure in what context he is claiming this to be used? We did accept, and he did sign off on a return of the caps for $because athese can be re used and resold, and bThey were undamaged.I am sorry that Mr [redacted] feels we owe him something, but this is just simply untrueWe do alot of over the counter sales every year for years and I do believe this may be one of the first Revdex.com complaints regarding this side of our business everThank You,Chris A***, Operations Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, I have stated my response below: The response provided by Midas attests to the integrity issues I am attempting to highlight about themMidas, in my opinion and most recent experience with them, lacks integrityIt is apparent that they are bold enough to state that they offered me, the customer an opportunity to choose whether I wanted to have my transmission rebuilt or take a chance with them placing a used part (that they do not and chose not to stand by) into my vehicle My vehicle of which I have been the only owner and know its historyIt does not make senseI was not given the choiceThat particular Midas said they could do the job by replacing the transmission (conversation with the Manager [redacted] at S Green Bay Rd, Location) So in response to [redacted] ’s “We are ready and prepared to finish the customer's car at the discounted rate.” So as Mr [redacted] stated, the job Midas did was not completeIt is clear to me that Midas charged me and placed a part in my vehicle that they apparently knew was subpar, without a document stating the miles and Warranty Policy and now, I have to deal with the consequencesI wore a military uniform for over years to allow one the right to chooseIt’s completely disgraceful that such a huge conglomerate as Midas has taken advantage of suchThat being said, my experience with Midas has allowed me to say, the company lacks integrityI am not comfortable taking any of my two vehicles to Midas for any additional servicesMidas should do the honorable thing and reimburse me for the expenses I now have to pay to another car repair shop to “finish” the job they poorly performedAs Midas has already called and consulted about my vehicle’s repair with another local shop, they do not have to reimburse me for the repairs still needed to the transmissionThey can pay the costs directly to the shop they consulted withIn hindsight, I should have never trusted Midas to do the transmission job as it is apparent they were not competent to complete suchRegards, [redacted]

Our local general manager is currently working with this customerA price deviation has already been issued and further decreases are being discussedSeveral options have been offered in hopes we can come to an amicable agreementWe will continue to follow up with the customer

Our office has made many attempts to reach out and speak with this consumer in hopes of reaching an amicable solution but no calls have been returnedOn our most recent visit to the customer's location, a representative from Aramark (Rob) spoke with the contact (***) who advised he is refusing to return our calls because he's "not paying"While we are making an effort to resolve concerns, communication is necessary to do soAt this time our local managers will continue to attempt contact in order to discuss next steps necessary to resolve their concerns

Aramark Uniform Services received notice of this complaint on 12/13/and immediately notified the local management teamWe understand that the customer feels that Aramark has breached the contract and owes a credit to the customerUpon receipt of the complaint, the local management team was immediately informed and the General Manager spoke with the customer the same dayA meeting has since taken place between the customer and local management to propose a new contractAnother meeting took place yesterday and the results are still pendingAramark appreciates the opportunity to address a customer concern and will work diligently with our customer to reach a mutually beneficial resolution

From: Revdex.com of Metro Washington DC Date: Wed, Jun 21, at 12:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #12181193.To: Vernette Butts Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: EARL S WHEELER Date: Wed, Jun 21, at 12:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #12181193.To: Revdex.com Thank you for getting back to me regarding my complaint #I clicked on the wrong answer as far as to "close it" or that "I have not heard from Aramark"I did hear from Paul Watkins on Friday June 16thHe said he was just calling to see how things were goingObviously it was because we had contacted you all Once again it ended in a heated discussionWe now have a new complaint that I turned in a pair of pants for the button to be put back on the pants only to receive them back with the button in the pocketWe have also received a pair of pants for an employee that has not worked for me since November Paul stated that the pants were picked up from us which is not trueWhy would I keep a pair of pants that I would have been charged for and not my sizeI told Paul that we would be turning in our uniforms and the conversation ended there Best RegardsEarl S [email protected]

To whom it may concern,These repairs are not related [redacted] has someone else put the bolt in - Please have him call us - We have already shown him what happened - Remind him it was the day he had a wrench in his hand

People are still sending e-mails & from Play station! the others from [redacted] ! So please take care of this matter ok

Tracy and Rachel [redacted] have an outstanding balance at our center in the amount of $1370.00It is our policy that we do not provide end of year statements to our families unless they are paid up to date It is in our policy book that they signedWe have also not had contact with these individuals since they left our facility I am not sure how they are contacting us for claims on 2/6/and 2/27/but this is untrue They are blocked on our email due to multiple harassing emails accusing us of actions

I firmly believe we are bending over backwards to accommodate a situation that we did not cause There are a few points I would like to bring to discussion First, the tow truck operator himself said, “he had never saw something like this before” If he is a operator he would have seen loose lugs before and his response wouldn’t have been that he has never seen this before Stud yield, albeit rare, does happen and if I still had the studs we would send them out for analysis Second, [redacted] is claiming based on the dealerships paperwork that the wheel falling off caused the wheel bearing damage and the steering wheel being off center Based on the paperwork submitted by [redacted] the issue with the wheel bearing and steering wheel not centered was brought to her attention during her visit to [redacted] on 09/06/2014, both of which were listed on the courtesy check form provided to her and which she provided in her last response With this new information, I am certain we didn’t cause here steering or wheel bearing damage and I continue to offer the following to correct the issue Since I don’t have the studs still, I am willing to help additionallyReimburse for rental car for time period 2/21/thru 2/23/with proof of paid receiptReimburse for Tow Truck for 2/21/incident with proof of paid receiptI will also increase the wheel bearing reimbursement up to the amount of my cost for the job of $ As already communicated, we replaced all studs and nuts, rotor, and ball joint at no cost to the customer We also replaced stud on the driver side because that snapped when hand torqueing the wheel Again, we are a victim of circumstance and if I still had the studs, I would be sending them out because I am 100% confident this was not caused by loose lug nuts Regards, Mike C [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/04) */ Contact Name and Title: [redacted] General Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @telusplanet.net We will do the alignment for $at our shop at XXXXX [redacted] in EdmontonIt is an extra-long truck and will not fit on most hoists for alignment purposes We never at any time quoted $for anythingIt was the customer that came in and told us that it was his wheel bearing, and he gave us the number of $We inspected the customer's vehicle to verify the problem and found it was not a bearing as he had diagnosed The words "work truck" was put on the invoice for priority purposes, not for any other reason The customer was told in the beginning that if he required the truck by Sat afternoon, that he needed to give us approval for the repair before 2:pm on Friday, so we could get parts and arrange for [redacted] , our mechanic to be there on Saturday, his day off We did not get approval until 4:pm FridayHis mother called to tell us to go aheadShe was paying the billThe customer wanted us to take his moms credit card over the phone, which we won't do (Credit Card Policy)She was making arrangements to have a money order sent to him We did the repair on our truck bay and when the vehicle was moved to our alignment bay we found that the vehicle was too long for the alignment rackIt was now too late on SaturdayWe could have taken the vehicle elsewhere, for the alignment, and then delivered the vehicle at 3:pm or shortly thereafter on Saturday if we would have received the go-ahead earlier on Friday The customer was told that if he returned the vehicle Monday morning we would take it to our Stony Plain Road shop to do the alignment and get the truck back ASAPThe customer said he would drive it over himselfWhen told that it would cost $for the alignment the customer declined and said he would get it done elsewhere The customer approved the quote including the alignment originallyWe removed it from the total when the customer paidWe are asking no more than what was originally approved

Dear Revdex.com,Thank you for contacting me regarding this issue There is a simple answer for the customer's issue But first I would like to say that we appreciate this customer's business and hope that we can move past this to resume repairing his cars.The customer came in with a un-drivable car which had a locked up transmission We checked it out and suggested routes for repair The first being a remanufactured or rebuilt transmission The second being a used transmission, which is lower cost and faster to repair The rebuilt transmission would come with a warranty for all things transmission related for a period of time to be established by the supplier This warranty would be to us from our supplierIf there was any problem we would take care of the issue and settle up with our supplier This warranty would be reflected in a higher price to cover such things.The used transmission is just that, a used transmission from a salvage yard Taken from one car and installed into the customer's car without any disassembly or repairs It is warranted to work for days but is not warranted beyond that basic working condition.The customer's expectation of a used transmission should not be the same as what you expect from a new or rebuilt product.Our customer chose to go with the used transmission We replaced the transmission, checked it over and released the car back to the customer The price we charged the customer for the used transmission was far less than what a rebuilt transmission would have cost At the time we released the car there was no leaks that we observed Later the customer reported to us that the transmission was leaking on his driveway He brought the car to us and it took a few visits before we actually saw the leak It is minor and is coming from inside the transmission Now, it's important to establish, that at no time did we disassemble the transmission So it is not a workmanship issue It was a pre-existing condition from the previous car and salvage yard.Because this is not a operational issue with the transmission but a pre-existing condition from before we started with the car it is not covered by our warranty.That being said, let me put this in context; the price the customer paid plus the amount of money the customer would pay for us to fix the leak is still less than that of a rebuilt transmission Plus we have offered to do this work at a 20% discounted rate Hindsight, maybe the customer would have been happier with a rebuilt transmission but we can't change that now But the customer can feel good in that he still will have paid less than a rebuilt transmission would have cost after all the repairs have been finished.We are ready and prepared to finish the customer's car at the discounted rate.Sincerely, [redacted]

Dear MsOberdank , Thank you for your letter dated July 19, regarding [redacted] [redacted] had work performed on her car by one of my ex-employees when he was not working on our business time clockThis former employee was doing side work and [redacted] knew he was doing side workShe paid my ex-employee cash and she did not get a receipt from Midas [redacted] is not a Midas customer I do agree that she has been defrauded by my ex-employee However, I cannot help because she did not pay Midas for the service and she did not receive a Midas invoice for her serviceShe needs to bring legal action against my ex-employee for her damages Sincerely, [redacted] Franchisee

It was -last night and we had no heat! I called Furnasman and they were at my house within a FEW minutes , it's like they were waiting around the corner for the call Jason did a maintenance, found the problem and had me up and running in no time VERY Impressed with their service and people!

Dear Revdex.com,Thank you for sending this customer feed back to us.I will try to respond to all the items in the customer's complaintWe did recommend more work than what the [redacted] authorized but did not do it and it is shown on the invoice under "recommended".The calipers that we replaced were always part of the authorized work They were required to complete the brake line work the [redacted] wanted.The work we did is clearly itemized on the invoice If there is a problem with the itemization, we would be happy to look at the car and check our work.The work was electronically authorized by the [redacted] by phone and is documented on the invoice.We have their signature/authorization of the work order, the invoice and the credit card slip on file.The amount authorized was actually more than the final bill came out to.The car was not running when we received the car from the tow truck It was missing parts and wouldn't start We pushed the car into the shop to work on the brakes The customer brought us the missing parts later and we put them on without extra charge We then started the car and found that it was leaking transmission fluid We checked where the leak was coming from and it was not from where we worked The customer did not want us to work on the leak We gave him transmission fluid without charge.The final amount of the bill ($700) is the same amount the [redacted] claim to have authorized in their complaint.Midas Corphas reviewed the complaint and closed it.The Midas field office has reviewed the complaint and closed it.We feel that the customer was treated fairly, priced correctly, proper authorizations were obtained and that [redacted] received more value than what we charged them for.The work that the [redacted] received is warranted for months, mile at the Midas shop in [redacted] If there are any problems, please ask them to call our customer service number for scheduling ###-###-####

Took my CRV for an inspection at my nearest Honda dealershipLearned I needed the outer tie rod ends done, among a couple of other thingsSo I shopped around for cheaper prices and came across Midas in Hoover, ALTook my CRV to have the radiator and outer tie rod ends replaced/repaired and an alignment done on January 29, A week ago or so I noticed something was off with the ride of my vehicleIt would pull and had a slipping feel when turning and braking and just driving in generalIt worsened and I felt I shouldnâ t be driving itI started thinking I needed to take it back to Midas because something wasnâ t right with the steering and suspension (which theyâ d â repairedâ )On February 23, 2015, I cranked the car up to leave work and the steering wheel loosened and turned far right on its ownCalled AAA to have my baby towedThe AAA guy instantly diagnosed it and said the tie rod wasnâ t done rightThe pin wasnâ t inserted in the tie rod endWe found the bolt that came off in the parking lot All three AAA guys diagnosed the problem and confirmed about Midas improperly installing the outer tie rod endsOne even said that could be a lawsuit and Midas would eat the costHad I drove home, that could have been my life on the roadMy baby was towed home on a flatbed and then towed straight to Midas the next morning on February 24, I was not confident in Midas working on my CRV againEspecially since they didnâ t do the job right the first time and it had to be done againAnd on top of that, the same technician from the first time ended up working on my car this time aroundThey apologized and claimed the part was defectiveI seriously doubt thatThis was completely their faultPoint blank And to top it all off, that same technician (initials **, according to my invoice, I believe) that worked on my car both times and drove it out afterwards, stole $from my ashtray compartmentHe reached down and picked something up off the floor and got out of my car while putting something in his pocketWe caught it before leaving and went back to confront the guy, a short white male that looked to be in his 30s maybe; thick southern drawlThey compensated my stolen possessionâ ¦with the exact money he stole from my vehicle -- minutes beforeWe made a little scene about itItâ s the principle of the matterI usually take my stuff out of my car when having it worked on or having it in the care of someone elseBut I failed to completely take all my significant possessions outâ ¦like my frikinâ gas money left in the ashtrayAnother technician informed us that that wasnâ t the first time something like that happened around there and that â we didnâ t hear that from himâ So not only does Midas not properly repair parts on a car, they also search it and steal possessionsIâ m not confident in the repairing of their wrongdoingIâ m wondering if something else might go wrongTheir credibility is shot with meI actually feel I should be refunded the cost for labor, if not the whole amountAnd since it was a "defective part," they should refund me the cost for parts since the problem had to be fixed (and hopefully it actually is this time and nothing else goes wrong from them working on it)I will be going to the home office about thisI will reach out to corporate about thisI will review the hell out of this Midas locationA situation like mine was potentially life-threatening and a definite lawsuit waiting to happenThey will not be getting my business

I took my vehicle to Midas October 3rd, 2017 for an oil change and tire rotation. They found that a boot was leaking grease on the right front wheel. I told them to go ahead and fix it. When my car was returned to me the steering wheel and the wheels were vibrating and the car was riding rough. I took the car back to Midas because it was not doing this when I brought it in. I was told it needed a new baring. I advised I was not interested in them doing any additional work on my car but only to fix the issue they had caused. I ended up taking my car to another mechanic to evaluate the issue and it turned out that Midas never even tightened the lug nuts on the right front tire. I called Midas regarding the findings. I advised I wanted a refund of the labor and they refused but I was told that they will fix the baring at no cost. I advised I was no longer interested in any additional work being done to my vehicle by Midas.

Revdex.com / Reply to complaint [redacted] First phone call from customer was the afternoon of November 23rdCustomer first spoke to technician and was demanding that we get her can in that dayThere was no available time that day or weekWe were booked up until Monday November 28thShe then wanted to speak to the manager so the tech transferred the phone to meWhen I got on the phone with her I listened to the issue she was having and there could be multiple problems with the carWe did replace the radiator on August 13th' Witch at that time was leaking and causing the car to loose coolant and overheatAfter replacing the radiator, everything checked out fineThe customer came back in for another overheating issue and at that time we found that the water pump was leakingSo on November 5th we replaced the water pump and did a state inspectionI have no records of a battery replacementThe customer was still demanding that we get her car in immediately but we were booked up at the time and couldn't get her car in thenI did see that we could get her car in Saturday November 26th She said don't you warranty your work? I told her we certainly do and if the issue had anything to do with what we did we would take care of it but couldn't get the car in any sooner than Saturday I told the customer that if she had to get the car in sooner than Saturday she could try to have another garage look at it for herAt that time she said to me "I would be hearing from her lawyer" and hung up the phone! The customer has been registering complaints with my Midas Corporate as well, witch I replied to the first complaint on November 23rdI replied that day and she still wouldn't set an appointment for SaturdayI finally got ahold of the customer on Saturday the 26th and she did set an appointment for Tuesday the 29thWhen the vehicle was brought into the shop on the 29th we checked everything over and this is what the tech found! When her vehicle was pulled into the shop we found that the radiator cap was not installed correctly causing the vehicle to overheat filling the reservoir with coolantWe evacuated air from the cooling system, and pressure tested the cooling systemThe system held psi for minutes with no leaks detectedWe then drove the vehicle for minutes at operating temperature without losing coolant or overheatingAfter driving we let the vehicle sit idling inside the shop for minutes at operating temperature without losing coolant or overheatingWe advised the customer that the only other problems that could cause the vehicle to overheat would be the thermostat or the head gasketThe customer did tell me that she had to add coolant after we put the water pump on! So we weren't the last ones to install the radiator cap! We had this information on an invoice and we were going to have the customer sign a copy for us to have on fileHowever, when she picked the car up our counter man was busy with another customer and she just asked if the keys were in the car and just left without signing the invoiceI have since replied to multiple complaints through my company and have left voice mails with customer With no reply.Matthew DM [redacted] V.PMIDAS

Aramark Uniform Services Office of the President received notification of the complaint and alerted the General Manager, Jeff K***, of the [redacted] Jeff K [redacted] has been in contact with [redacted] regarding the situation and have come to a mutual resolution; [redacted] Cowill be released from their contract with no termination fees Full resolution and piof AUS product should be complete on/around July 6,